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- --- Incident type: Phishing email attacks ---
- RESPOND TEAMS: FOUR MEMBERS AS INCIDENT RESPONSMENT TEAM MEMBERS
- DATE: 06.02.2026, Friday, 11:00
- Updated date: 06.02.2026, Friday, 11:21 / 11:23 (V2) / 11:28 (V3) / 11:33 (V4) / 11:36 (V5)
- TEAM MEMBERS: Martin (DETECTION), N2 (CONTAINMENT), N3 (ERADICATION) and N4 (RECOVERY)
- Everyone else (post-incident review)
- Licensed under CC-BY-SA 4.0.
- Please note this is training purposes only, not real.
- DCERP (shorten)
- BUILD A BASIC INCIDENT RESPONSE PLAYBOOK
- Scenario: Your organization has detected a phishing attack targeting employee email accounts.
- 1. DETECTION: Email spams, automated alerts, user suspicious activity, fake password resets, suspicious malware programs attached
- 2. CONTAINMENT: To isolate the accounts, prevent the further spread (disable isolated accounts) and password reset
- (only affected for accounts)
- 3. ERADICATION: Remove phishing emails and block malicious senders/IP addresses.
- Revoke all compromised tokens, enable phishing resistant multi factor authentication (2FA).
- 4. RECOVERY: Run a full device with system scan by antivirus software (Malwarebytes, McAfee, Norton).
- If the sign still there with malware on the device, then completely wipe it and reinstall OS.
- 5. Post-Incident Review: N4: Audit organization rules.
- N4: scan backups for malware before restoring the system.
- MARTIN: Improve the training expressions and document the incident to prevent further incidents next time and create a runbook.
- N3: Update the playbook with any new findings.
- N2: Email filter rules should be updated as well
- THOUGHTS FROM OTHER TEAM MEMBERS:
- D: Check emails for detection.
- R: Bit document incident, evidence further analysis
- PIR: Prevent any further incidents (same or different?)
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