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stephen_hiscox
Dec 22nd, 2019
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  1. EtreCheck version: 5.4.8 (5091)
  2. Report generated: 2019-12-22 13:20:20
  3. Download EtreCheck from https://etrecheck.com
  4. Runtime: 5:17
  5. Performance: Poor
  6. Sandbox: Enabled
  7. Full drive access: Disabled
  8.  
  9. Problem: Other problem
  10. Description:
  11. Macbook will not close down or restart.
  12.  
  13. Major Issues:
  14. Anything that appears on this list needs immediate attention.
  15. Battery failure - Your battery is reporting that it needs to be serviced.
  16. Runaway process - A process is using a large percentage of your CPU.
  17. Poor performance - EtreCheck report shows poor performance. This is unusual.
  18.  
  19. Minor Issues:
  20. These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.
  21. Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed.
  22. Heavy I/O usage - Your system is under heavy I/O use. This will reduce your performance.
  23. 32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 “Catalina”.
  24. Limited drive access - More information may be available with Full Drive Access.
  25.  
  26. Hardware Information:
  27. MacBook Pro (13-inch, Mid 2012)
  28. MacBook Pro Model: MacBookPro9,2
  29. 1 2,5 GHz Intel Core i5 (i5-3210M) CPU: 2-core
  30. 16 RAM - At maximum
  31. BANK 0/DIMM0 - 8 GB DDR3 1600 
  32. BANK 1/DIMM0 - 8 GB DDR3 1600 
  33. Battery: Health = Service Battery - Cycle count = 145
  34.  
  35. Video Information:
  36. Intel HD Graphics 4000 - VRAM: 1536 MB
  37. Color LCD 1280 x 800
  38.  
  39. Drives:
  40. disk0 - Samsung SSD 850 EVO 500GB 500.11 GB (Solid State - TRIM: No)
  41. Internal SATA 6 Gigabit Serial ATA
  42. disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
  43. disk0s2 [APFS Container] 499.90 GB
  44. disk1 [APFS Virtual drive] 499.90 GB (Shared by 4 volumes)
  45. disk1s1 - M***********D (APFS) (Shared - 430.93 GB used)
  46. disk1s2 - Preboot (APFS) [APFS Preboot] (Shared)
  47. disk1s3 - Recovery (APFS) [Recovery] (Shared)
  48. disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used)
  49.  
  50. disk2 - Intenso External USB 3.0 5.00 TB
  51. External USB 5 Gbit/s USB
  52. disk2s1 - EFI [EFI] 315 MB
  53. disk2s2 - I********B (Mac OS Extended (Case-sensitive, Journaled)) 5.00 TB (4.34 TB used)
  54.  
  55. disk3 - Intenso External USB 3.0 6.00 TB
  56. External USB 5 Gbit/s USB
  57. disk3s1 - EFI [EFI] 315 MB
  58. disk3s2 - I********B (Mac OS Extended (Case-sensitive, Journaled)) 6.00 TB (5.18 TB used)
  59.  
  60. disk4 - Intenso USB 3.0 Device 3.00 TB
  61. External USB 5 Gbit/s USB
  62. disk4s1 - EFI [EFI] 315 MB
  63. disk4s2 - I********B (Mac OS Extended (Case-sensitive, Journaled)) 3.00 TB (2.61 TB used)
  64.  
  65. Mounted Volumes:
  66. disk1s1 - M***********D
  67. 499.90 GB (Shared - 430.93 GB used, 96.54 GB available, 67.20 GB free)
  68. APFS
  69. Mount point: /
  70.  
  71. disk1s4 - VM [APFS VM]
  72. 499.90 GB (Shared - 1.07 GB used, 67.20 GB free)
  73. APFS
  74. Mount point: /private/var/vm
  75.  
  76. disk2s2 - I********B
  77. 5.00 TB (4.34 TB used, 656.66 GB free)
  78. Mac OS Extended (Case-sensitive, Journaled)
  79. Mount point: /Volumes/I********B
  80.  
  81. disk3s2 - I********B
  82. 6.00 TB (5.18 TB used, 823.03 GB free)
  83. Mac OS Extended (Case-sensitive, Journaled)
  84. Mount point: /Volumes/I********B
  85.  
  86. disk4s2 - I********B
  87. 3.00 TB (2.61 TB used, 385.30 GB free)
  88. Mac OS Extended (Case-sensitive, Journaled)
  89. Mount point: /Volumes/I********B
  90.  
  91. Network:
  92. Interface en0: Ethernet
  93. Interface en5: iPhone
  94. Interface en4: iPad
  95. Interface fw0: FireWire
  96. Interface en1: Wi-Fi
  97. 802.11 a/b/g/n
  98. Interface en3: Bluetooth PAN
  99. Interface bridge0: Thunderbolt Bridge
  100.  
  101. System Software:
  102. macOS High Sierra 10.13.6 (17G66)
  103. Time since boot: Less than an hour
  104.  
  105. Notifications:
  106. Notifications not available without Full Drive Access.
  107.  
  108. Security:
  109. System Status
  110. Gatekeeper: Enabled
  111. System Integrity Protection: Enabled
  112.  
  113. Antivirus software: Apple and F-Secure
  114.  
  115. Unsigned Files:
  116. Launchd: /Library/LaunchDaemons/com.f-secure.urlexceptiond.plist
  117. Executable: /usr/local/f-secure/bin/urlexceptiond.xpc/Contents/MacOS/urlexceptiond
  118. Details: Exact match found in the whitelist - probably OK
  119.  
  120. Launchd: /Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist
  121. Executable: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility -mode=logon
  122. Details: Exact match found in the whitelist - probably OK
  123.  
  124. Launchd: ~/Library/LaunchAgents/com.citrixonline.GoToMeeting.G2MUpdate.plist
  125. Executable: ~/Library/Application Support/CitrixOnline/GoToMeeting/G2MUpdate
  126. Details: Exact match found in the whitelist - probably OK
  127.  
  128. Launchd: /Library/LaunchAgents/com.f-secure.relauncher.plist
  129. Executable: /usr/local/f-secure/bin/relaunch
  130. Details: Exact match found in the whitelist - probably OK
  131.  
  132. Launchd: /Library/LaunchDaemons/org.tcpdump.chmod_bpf.plist
  133. Executable: /usr/local/bin/chmod_bpf
  134. Details: Exact match found in the whitelist - probably OK
  135.  
  136. Launchd: /Library/LaunchDaemons/com.f-secure.fsavd-suppressor.plist
  137. Executable: /usr/local/f-secure/bin/fsavd-suppressor
  138. Details: Exact match found in the whitelist - probably OK
  139.  
  140. Launchd: ~/Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist
  141. Executable: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility -mode
  142. Details: Exact match found in the whitelist - probably OK
  143.  
  144. Launchd: /Library/LaunchDaemons/com.m-audio.firewire.helper.plist
  145. Executable: /Library/StartupItems/M-Audio FireWire Audio Helper/M-Audio FireWire Device Helper start
  146. Details: Exact match found in the whitelist - probably OK
  147.  
  148. Launchd: /Library/LaunchDaemons/com.f-secure.fsavd.plist
  149. Executable: /usr/local/f-secure/bin/fsavdwrapper --nodaemon --logfile=on --oas=incoming --pidfile=/tmp/.com.f-secure.fsav/pidfile
  150. Details: Exact match found in the whitelist - probably OK
  151.  
  152. Launchd: /Library/LaunchDaemons/com.f-secure.fsmac.guts2downloader.plist
  153. Executable: /usr/local/f-secure/bin/fsupdated_guts2 --download
  154. Details: Exact match found in the whitelist - probably OK
  155.  
  156. Launchd: /Library/LaunchDaemons/com.f-secure.orspclient.plist
  157. Executable: /usr/local/f-secure/bin/orspwrapper.sh --daas2-data ./orspclient/etc --http-port 0
  158. Details: Exact match found in the whitelist - probably OK
  159.  
  160. Launchd: /Library/LaunchDaemons/com.f-secure.fsmac.firewall.plist
  161. Executable: /usr/local/f-secure/bin/fsfwfe /usr/local/f-secure/signal/firewall
  162. Details: Exact match found in the whitelist - probably OK
  163.  
  164. Launchd: /Library/LaunchDaemons/com.f-secure.fsmac.licensetool.plist
  165. Executable: /usr/local/f-secure/fssp/bin/licensetool --update
  166. Details: Exact match found in the whitelist - probably OK
  167.  
  168. Launchd: /Library/LaunchAgents/com.f-secure.trasher.plist
  169. Executable: /usr/local/f-secure/bin/trasher
  170. Details: Exact match found in the whitelist - probably OK
  171.  
  172. Launchd: /Library/LaunchAgents/com.hp.help.tocgenerator.plist
  173. Executable: /Library/Documentation/Help/Hewlett-Packard/TOCGenerator.app/Contents/MacOS/TOCGenerator
  174. Details: Exact match found in the whitelist - probably OK
  175.  
  176. Launchd: /Library/LaunchDaemons/com.f-secure.fsmac.fsupdated_guts2.plist
  177. Executable: /usr/local/f-secure/bin/fsupdated_guts2
  178. Details: Exact match found in the whitelist - probably OK
  179.  
  180. Launchd: /Library/LaunchDaemons/com.f-secure.fsavd.dbhelper.plist
  181. Executable: /usr/local/f-secure/fssp/sbin/dbhelper /usr/local/f-secure/fssp/var/reports.noindex /tmp/.com.f-secure.fsav/infections.db
  182. Details: Exact match found in the whitelist - probably OK
  183.  
  184. Launchd: /Library/LaunchDaemons/com.f-secure.fscsafeadmind.plist
  185. Executable: /usr/local/f-secure/bin/fscsafeadmind.xpc/Contents/MacOS/fscsafeadmind
  186. Details: Exact match found in the whitelist - probably OK
  187.  
  188. 32-bit Applications:
  189. 118 32-bit apps
  190.  
  191. Kernel Extensions:
  192. /Applications/iSkysoft iTube Studio.app
  193. SystemAudioRecorder.kext (1.1.0 - SDK 10.6)
  194.  
  195. /Library/Extensions
  196. Apowersoft_AudioDevice.kext (1.6.7 - SDK 10.11)
  197. fsauth.kext (0.5.0 - SDK 10.9)
  198.  
  199. /System/Library/Extensions
  200. SpeedTouchUDSLUSB.kext (3.0.2.2.6)
  201. M-AudioFireWireBeBoB.kext (1.10.5)
  202. NovationUSBAudio.kext (1.3)
  203. SitronixUSBMassStorageClass.kext (1.0.0)
  204.  
  205. System Launch Agents:
  206. [Not Loaded] 16 Apple tasks
  207. [Loaded] 176 Apple tasks
  208. [Running] 100 Apple tasks
  209. [Other] One Apple task
  210.  
  211. System Launch Daemons:
  212. [Not Loaded] 39 Apple tasks
  213. [Loaded] 179 Apple tasks
  214. [Running] 118 Apple tasks
  215.  
  216. Launch Agents:
  217. [Not Loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2011-02-14)
  218. [Loaded] com.f-secure.relauncher.plist (? 828eee6e - installed 2016-05-20)
  219. [Loaded] com.f-secure.trasher.plist (? db9f591e - installed 2016-05-20)
  220. [Running] com.google.keystone.agent.plist (Google, Inc. - installed 2019-12-04)
  221. [Running] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2019-12-04)
  222. [Loaded] com.hp.help.tocgenerator.plist (? 11d191c4 - installed 2009-08-05)
  223.  
  224. Launch Daemons:
  225. [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2019-11-23)
  226. [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2018-12-14)
  227. [Loaded] com.f-secure.fsavd-suppressor.plist (? 8abefaf6 - installed 2016-05-20)
  228. [Loaded] com.f-secure.fsavd.dbhelper.plist (? 4eb45576 - installed 2016-05-20)
  229. [Other] com.f-secure.fsavd.plist (? 1f81e8aa - installed 2016-05-20)
  230. [Loaded] com.f-secure.fscsafeadmind.plist (? b265db6a - installed 2016-05-20)
  231. [Loaded] com.f-secure.fsmac.firewall.plist (? 1bf81563 - installed 2016-05-20)
  232. [Loaded] com.f-secure.fsmac.fsupdated_guts2.plist (? 9d885777 - installed 2016-05-20)
  233. [Loaded] com.f-secure.fsmac.guts2downloader.plist (? bb54cf35 - installed 2016-05-20)
  234. [Other] com.f-secure.fsmac.licensetool.plist (? 38629c09 - installed 2016-05-20)
  235. [Running] com.f-secure.orspclient.plist (? 4d2e8df8 - installed 2016-05-20)
  236. [Loaded] com.f-secure.urlexceptiond.plist (? 3fab5fbb - installed 2016-05-20)
  237. [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2019-12-04)
  238. [Running] com.m-audio.firewire.helper.plist (? e77e67ed - installed 2011-12-14)
  239. [Loaded] com.native-instruments.NativeAccess.Helper2.plist (Native Instruments GmbH - installed 2017-08-31)
  240. [Running] com.paceap.eden.licensed.plist (PACE Anti-Piracy, Inc. - installed 2018-03-30)
  241. [Running] com.spitfireaudio.LibraryManagerHelper.plist (Spitfire Audio LLP - installed 2019-12-03)
  242. [Loaded] org.tcpdump.chmod_bpf.plist (? a9f8244f - installed 2017-06-02)
  243.  
  244. User Launch Agents:
  245. [Loaded] com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2011-03-01)
  246. [Loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (? 0 - installed 2016-08-30)
  247. [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2019-08-22)
  248. [Loaded] com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2017-12-13)
  249.  
  250. User Login Items:
  251. [Not Loaded] Evernote Helper (App Store - installed 2019-10-03)
  252. Modern Login Item
  253. /Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app
  254.  
  255. [Not Loaded] EvernoteLauncher (App Store - installed 2019-10-03)
  256. Modern Login Item
  257. /Applications/Evernote.app/Contents/Library/LoginItems/EvernoteLauncher.app
  258.  
  259. [Loaded] LaunchHelper (App Store - installed 2016-06-10)
  260. Modern Login Item
  261. /Applications/FreeMemory.app/Contents/Library/LoginItems/LaunchHelper.app
  262.  
  263. [Running] Skitch Helper (App Store - installed 2019-06-20)
  264. Modern Login Item
  265. /Applications/Skitch.app/Contents/Library/LoginItems/J8RPQ294UB.com.skitch.SkitchHelper.app
  266.  
  267. [Running] PhotoStreamAgent (App Store - installed 2038-01-19)
  268. Modern Login Item
  269. /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app
  270.  
  271. Internet Plug-ins:
  272. Flip4Mac WMV Plugin: 2.4.1.4 (? - installed 2012-02-15)
  273. FlashPlayer-10.6: 32.0.0.303 (Adobe Systems, Inc. - installed 2019-12-10)
  274. EPPEX Plugin: 10.0 (? - installed 2013-12-15)
  275. Flash Player: 32.0.0.303 (Adobe Systems, Inc. - installed 2019-12-10)
  276. DivXBrowserPlugin: 2.0 (? - installed 2010-07-21)
  277. o1dbrowserplugin: 5.41.3.0 (? - installed 2015-12-18)
  278. googletalkbrowserplugin: 5.41.3.0 (? - installed 2015-12-11)
  279. Silverlight: 5.1.50428.0 (? - installed 2016-08-28)
  280. iPhotoPhotocast: 7.0 (Apple - installed 2013-04-23)
  281.  
  282. Audio Plug-ins:
  283. AppleTimeSyncAudioClock: 1.0 (Apple - installed 2018-12-14)
  284. BluetoothAudioPlugIn: 6.0.7 (Apple - installed 2018-12-14)
  285. AirPlay: 2.0 (Apple - installed 2018-12-14)
  286. AppleAVBAudio: 680.2 (Apple - installed 2018-12-14)
  287. BridgeAudioSP: 4.20.2 (Apple - installed 2018-12-14)
  288. iSightAudio: 7.7.3 (Apple - installed 2018-12-14)
  289.  
  290. Safari Extensions:
  291. Evernote Web Clipper - App Store (installed 2019-12-20)
  292. Save to Pocket - App Store (installed 2019-11-18)
  293.  
  294. 3rd Party Preference Panes:
  295. 3ivx MPEG-4 (installed 2014-09-17)
  296. DivX (installed 2010-07-21)
  297. Safe Anywhere Mac Settings (installed 2016-06-28)
  298. Flash Player (installed 2019-11-23)
  299. Flip4Mac WMV (installed 2011-11-23)
  300. PreferencesPane (installed 2011-12-14)
  301.  
  302. Time Machine:
  303. Time Machine information not available without Full Drive Access.
  304.  
  305. Performance:
  306. System Load: 14.12 (1 min ago) 69.11 (5 min ago) 44.07 (15 min ago)
  307. Nominal I/O speed: 34.92 MB/s
  308. File system: 53.62 seconds
  309. Write speed: 28 MB/s
  310. Read speed: 486 MB/s
  311.  
  312. CPU Usage Snapshot:
  313. Type Overall
  314. System 25 %
  315. User 56 %
  316. Idle 20 %
  317.  
  318. Top Processes Snapshot by CPU:
  319. Process (count) CPU (Source - Location)
  320. Other processes 238.72 % (?)
  321. helpd 39.69 % (Apple)
  322. GoogleSoftwareUpdateAgent (2) 19.08 % (Google, Inc.)
  323. cloudphotosd 12.13 % (Apple)
  324. EtreCheck 6.47 % (App Store)
  325.  
  326. Top Processes Snapshot by Memory:
  327. Process (count) RAM usage (Source - Location)
  328. EtreCheck 674 MB (App Store)
  329. Dropbox 279 MB (Dropbox, Inc.)
  330. Safari 236 MB (Apple)
  331. media-indexer 200 MB (Apple)
  332. Backup and Sync 192 MB (Google, Inc.)
  333.  
  334. Top Processes Snapshot by Network Use:
  335. Process (count) Input / Output (Source - Location)
  336. Dropbox 136 KB / 208 KB (Dropbox, Inc.)
  337. Other processes 114 KB / 75 KB (?)
  338. SystemUIServer 0 B / 64 B (Apple)
  339. spindump_agent 0 B / 0 B (Apple)
  340. backgroundtaskmanagementagent 0 B / 0 B (Apple)
  341.  
  342. Virtual Memory Information:
  343. Physical RAM: 16 GB
  344.  
  345. Free RAM: 96 MB
  346. Used RAM: 6.47 GB
  347. Cached files: 9.44 GB
  348.  
  349. Available RAM: 9.53 GB
  350. Swap Used: 0 B
  351.  
  352. Software Installs (past 30 days):
  353. Install Date Name (Version)
  354. 2019-11-28 Clusters
  355. 2019-11-28 Octavlord
  356. 2019-11-28 Eidolon
  357. 2019-11-28 Fathoms
  358. 2019-12-10 Adobe Flash Player
  359. 2019-12-13 Blindfold EQ 1.0
  360. 2019-12-16 XProtectPlistConfigData (2110)
  361. 2019-12-20 Evernote Web Clipper (1.0.5)
  362. 2019-12-21 MRTConfigData (1.51)
  363. 2019-12-22 EtreCheck (5.4.8)
  364.  
  365. Diagnostics Information (past 7-30 days):
  366. Directory /Library/Logs/DiagnosticReports is not accessible.
  367. Enable Full Drive Access to see more information.
  368.  
  369. End of report
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