if (command === "ticket") {
      if(!message.guild.me.hasPermission("MANAGE_CHANNELS")) return message.channel.send('Sorry Mate, I dont have permissions to manage channels, contact a server admin.')

      let category = message.guild.channels.find(c => c.name == "tickets" && c.type == "category")
      if (!category) category = await message.guild.createChannel("tickets", {type: "category"})

      let randomnumber = message.author.tag.replace(/[^a-zA-z0-9 ]/g, "").trim().toLowerCase()
      if (message.guild.channels.find(c => c.name.replace(/-/g, " ") == category)) return message.channel.send('You already have a ticket.')


      let everyone = message.guild.roles.find(r => r.name == "@everyone")
      let support_ticket = message.guild.roles.find(r => r.name == "support team")
      if (!support_ticket) return message.channel.send("There are no members with the role: **support team**, to fix this issue contact a server admin.")

      message.guild.createChannel(randomnumber, {
        type: "text",
        permissionOverwrites: [
          {
            id: everyone.id,
            deny: ["VIEW_CHANNEL"]
          },
          {
            id: support_ticket.id,
            allow: ["VIEW_CHANNEL", "SEND_MESSAGES"]
          },
          {
            id: message.author.id,
            allow: ["VIEW_CHANNEL", "SEND_MESSAGES"]
          }
        ],
        parent: category.id
    }).then(randomnumber => message.channel.send(`the ticket was created. ${randomnumber}`)).catch(error => message.channel.send(`ERROR. ${error}`))
    message.delete()
  }