Safari amazon music issues - extrecheck output

EtreCheck version: 6.1.9 (6B057)
Report generated: 2020-01-19 10:48:31
Download EtreCheck from https://etrecheck.com
Runtime: 3:03
Performance: Good

Problem: Other problem
Description:
Amazon music samples play first time.  Then they wont play after that.
  Reboot and again first sample plays.  Then none will play after that
.  Chrome and Firefox are ok.

Major Issues: None

Minor Issues:
  These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.
  Apps crashing - There have been numerous app crashes.
  Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed.
  32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 “Catalina”.

Hardware Information:
  iMac (Retina 5K, 27-inch, 2014 - 2015)
  iMac Model: iMac15,1
  1 3.5 GHz Quad-Core Intel Core i5 (i5-4690) CPU: 4-core
  8 RAM - Upgradeable
    BANK 0/DIMM0 - 4 GB DDR3 1600
    BANK 1/DIMM0 - 4 GB DDR3 1600
    BANK 0/DIMM1 - Empty
    BANK 1/DIMM1 - Empty

Video Information:
  AMD Radeon R9 M290X - VRAM: 2 GB
    iMac (built-in) 4096 x 2304

Drives:
  disk0 - APPLE SSD SD0128F 121.33 GB (Solid State - TRIM: Yes)
  Internal PCI 5.0 GT/s x2 Serial ATA
    disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
    disk0s2 [APFS Fusion Drive] 121.12 GB
      disk2 [APFS Virtual drive] 1.12 TB (Shared by 5 volumes)
        disk2s1 -  ***************************************************************************  Data (APFS) [APFS Virtual drive] (Shared - 138.07 GB used)
        disk2s2 - Preboot (APFS) [APFS Preboot] (Shared - 135 MB used)
        disk2s3 - Recovery (APFS) [Recovery] (Shared - 528 MB used)
        disk2s4 - VM (APFS) [APFS VM] (Shared - 1 MB used)
        disk2s5 - M************e (APFS) (Shared - 11.01 GB used)

  disk1 - APPLE HDD ST1000DM003 1.00 TB (Mechanical - 7200 RPM)
  Internal SATA 3 Gigabit Serial ATA
    disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
    disk1s2 [APFS Fusion Drive] 1000.00 GB
      disk2 [APFS Virtual drive] 1.12 TB (Shared by 5 volumes)
        disk2s1 -  ***************************************************************************  Data (APFS) [APFS Virtual drive] (Shared - 138.07 GB used)
        disk2s2 - Preboot (APFS) [APFS Preboot] (Shared - 135 MB used)
        disk2s3 - Recovery (APFS) [Recovery] (Shared - 528 MB used)
        disk2s4 - VM (APFS) [APFS VM] (Shared - 1 MB used)
        disk2s5 - M************e (APFS) (Shared - 11.01 GB used)

  disk3 - WD Elements 2621 2.00 TB
  External USB 5 Gbit/s USB
    disk3s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
    disk3s2 - b*********e (Journaled HFS+) 2.00 TB (159.90 GB used)

Mounted Volumes:
  disk2s1 -  ***************************************************************************  Data [APFS Virtual drive]
    1.12 TB (Shared - 138.07 GB used, 969.25 GB available, 962.53 GB free)
    APFS
    Mount point: /System/Volumes/Data

  disk2s3 - Recovery [Recovery]
    1.12 TB (Shared - 528 MB used, 962.53 GB free)
    APFS
    Mount point: /Volumes/Recovery

  disk2s4 - VM [APFS VM]
    1.12 TB (Shared - 1 MB used, 962.53 GB free)
    APFS
    Mount point: /private/var/vm

  disk2s5 - M************e
    1.12 TB (Shared - 11.01 GB used, 969.25 GB available, 962.53 GB free)
    APFS
    Mount point: /
    Read-only: Yes

  disk3s2 - b*********e
    2.00 TB (159.90 GB used, 1.84 TB free)
    Journaled HFS+
    Mount point: /Volumes/b*********e

Network:
  Interface usbmodem2030C3BCE30A1: Versa
  Interface usbmodem123456781: Versa 2
  Interface usbmodem234B484BBA011: Versa 3
  Interface en0: Ethernet
  Interface en1: Wi-Fi
    802.11 a/b/g/n/ac
  Interface en5: iPhone
  Interface en4: Bluetooth PAN
  Interface bridge0: Thunderbolt Bridge
  iCloud Quota: 2.48 GB available

System Software:
  macOS Catalina 10.15.2 (19C57)
  Time since boot: About a day

Notifications:
  Sonos.app
    100 notifications

  Safari.app
    38 notifications

Security:
  System Status
  Gatekeeper: App Store and identified developers
  System Integrity Protection: Enabled

  Antivirus software: Apple and Malwarebytes

Unsigned Files:
  Launchd: ~/Library/LaunchAgents/com.amazon.music.plist
    Executable: /Applications/Amazon Music.app/Contents/MacOS/Amazon Music Helper
    Details: Exact match found in the whitelist - probably OK

  Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
    Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper
    Details: Exact match found in the whitelist - probably OK

32-bit Applications:
  2 32-bit apps

System Launch Agents:
  [Not Loaded]  16 Apple tasks
  [Loaded]  158 Apple tasks
  [Running]  137 Apple tasks

System Launch Daemons:
  [Not Loaded]  33 Apple tasks
  [Loaded]  175 Apple tasks
  [Running]  127 Apple tasks
  [Other]  One Apple task

Launch Agents:
  [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2019-12-03)
  [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2019-12-03)
  [Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2019-11-18)

Launch Daemons:
  [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2019-12-16)
  [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-10-05)
  [Running] com.fitbit.galileod.plist (Fitbit, Inc. - installed 2018-07-25)
  [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2019-12-03)
  [Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2019-11-26)
  [Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2019-11-18)
  [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-04-12)
  [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e  - installed 2011-03-10)
  [Running] com.sonos.SonosLibraryServer.plist (Sonos, Inc. - installed 2019-12-17)

User Launch Agents:
  [Running] com.amazon.music.plist (? 0  - installed 2019-08-26)
  [Not Loaded] com.amazon.music.startup.plist (? 0  - installed 2019-02-04)
  [Loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2017-09-26)
  [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2019-08-21)
  [Loaded] com.logmein.GoToMeeting.G2MUpdate.plist (LogMeIn, Inc. - installed 2018-08-15)

User Login Items:
  [Not Loaded] App for Instagram Helper (App Store - installed 2016-02-03)
    Modern Login Item
    /Applications/App for Instagram.app/Contents/Library/LoginItems/App for Instagram Helper.app

  [Running] Dropbox (Dropbox, Inc. - installed 2020-01-07)
    Application
    /Applications/Dropbox.app

  [Not Loaded] Evernote Helper (App Store - installed 2019-12-23)
    Modern Login Item
    /Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app

  [Not Loaded] EvernoteLauncher (App Store - installed 2019-12-23)
    Modern Login Item
    /Applications/Evernote.app/Contents/Library/LoginItems/EvernoteLauncher.app

  [Running] Fitbit Connect Menubar Helper (Fitbit, Inc. - installed 2018-08-17)
    Application
    /Applications/Fitbit Connect.app/Contents/MacOS/Fitbit Connect Menubar Helper.app

  [Not Loaded] WhatsApp Login Helper (App Store - installed 2019-12-13)
    Modern Login Item
    /Applications/WhatsApp.app/Contents/Library/LoginItems/WhatsApp Login Helper.app

  [Running] HP Device Monitor (Hewlett Packard - installed 2017-07-20)
    Modern Login Item
    /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app

  [Running] HP Product Research (Hewlett Packard - installed 2017-07-20)
    Modern Login Item
    /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app

  [Not Loaded] HP Data Uploader (Hewlett Packard - installed 2017-07-20)
    Modern Login Item
    /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app/Contents/Resources/HP Data Uploader.app

Internet Plug-ins:
  FlashPlayer-10.6: 32.0.0.314 (Adobe Systems, Inc. - installed 2020-01-17)
  Flash Player: 32.0.0.314 (Adobe Systems, Inc. - installed 2020-01-17)

User Internet Plug-ins:
  Picasa: 1.0 (? - installed 2015-10-13)

3rd Party Preference Panes:
  Flash Player (installed 2019-12-16)

Time Machine:
  Skip System Files: Yes
  Auto backup: Yes
  Volumes being backed up:
  Destinations:
    b*********e [Local] (Last used)
      Total size: 2.00 TB
      Total number of backups: 56
      Oldest backup: 2019-11-04 18:38:28
      Last backup: 2020-01-19 10:13:15

Performance:
  System Load: 1.16 (1 min ago) 1.10 (5 min ago) 0.83 (15 min ago)
  Nominal I/O speed: 0.31 MB/s
  File system: 33.77 seconds
  Write speed: 197 MB/s
  Read speed: 569 MB/s

CPU Usage Snapshot:
  Type Overall
  System 3 %
  User 3 %
  Idle 94 %

Top Processes Snapshot by CPU:
  Process (count) CPU (Source - Location)
  WindowServer 6.12 % (Apple)
  EtreCheckPro 4.48 % (Etresoft, Inc.)
  kernel_task 2.96 % (Apple)
  Sonos 2.78 % (Sonos, Inc.)
  Fitbit Connect Menubar Helper 0.36 % (Fitbit, Inc.)

Top Processes Snapshot by Memory:
  Process (count) RAM usage (Source - Location)
  com.apple.WebKit.WebContent (6) 889 MB (Apple)
  EtreCheckPro 530 MB (Etresoft, Inc.)
  Dropbox (3) 276 MB (Dropbox, Inc.)
  Dropbox Web Helper (4) 210 MB (Dropbox, Inc.)
  SmartPSS 152 MB (? - /Applications/SmartPSS.app)

Top Processes Snapshot by Network Use:
  Process (count) Input / Output (Source - Location)
  Sonos 17 MB / 4 KB (Sonos, Inc.)
  mDNSResponder 10 MB / 2 MB (Apple)
  Dropbox 4 MB / 3 MB (Dropbox, Inc.)
  SmartPSS 722 KB / 308 KB (? - /Applications/SmartPSS.app)
  apsd 337 KB / 134 KB (Apple)

Top Processes Snapshot by Energy Use:
  Process (count) Energy (0-100) (Source - Location)
  com.apple.WebKit (6) 13 (Apple)
  WindowServer 6 (Apple)
  com.apple.WebKit.Networking 3 (Apple)
  Safari 3 (Apple)
  mdworker (3) 2 (?)

Virtual Memory Information:
  Physical RAM: 8 GB

  Free RAM: 19 MB
  Used RAM: 5.55 GB
  Cached files: 2.43 GB

  Available RAM: 2.45 GB
  Swap Used: 0 B

Software Installs (past 30 days):
  Install Date Name (Version)
  2019-12-21 DH_SmartPSS_Eng_Mac_IS_V2.00.0.R.20180507_CodeSign (1.0)
  2019-12-21 General_SmartPSS_ChnEng_Mac_IS_V2.03.0.T.20191203 (1.0)
  2019-12-23 Evernote (7.14)
  2020-01-08 XProtectPlistConfigData (2111)
  2020-01-08 MRTConfigData (1.52)
  2020-01-17 Adobe Pepper Flash Player
  2020-01-17 Adobe Flash Player (32.0.0.314)

Diagnostics Information (past 7-30 days):
  2020-01-19 08:43:57 SmartPSS.app Crash
    Executable: /Applications/SmartPSS.app

  2020-01-18 19:17:43 Evernote.app Crash
    Executable: /Applications/Evernote.app
    Details:
      abort() called


End of report