audit json 4 shwen

{"audits":[{"id":145379565494,"ticket_id":1120627,"created_at":"2017-12-11T16:18:49Z","author_id":114312099953,"metadata":{"system":{"message_id":"<CAJpA=ar86+HyE2qe0cnMjF53UmqkZth+bcs4GZJvCCyrW-mQZA@mail.gmail.com>","ip_address":"10.100.189.10","raw_email_identifier":"856003/37ed6946-2cb8-4af8-94bb-5fc4bbeba44c.eml","json_email_identifier":"856003/37ed6946-2cb8-4af8-94bb-5fc4bbeba44c.json","location":"Edmonton, AB, Canada","latitude":53.5848,"longitude":-113.6224},"custom":{},"suspension_type_id":null},"events":[{"id":145379565514,"type":"Comment","author_id":114312099953,"body":"This is a follow-up to your previous request #1117394 \"Report Request\"\n\nHey Tyler, \n\nDo you have time to talk about this around 2 or 3 pm MST today?","html_body":"<div class=\"zd-comment\">\n<p dir=\"auto\">This is a follow-up to your previous request <a href=\"/agent/tickets/1117394\" target=\"_blank\" rel=\"ticket\">#1117394</a> \"Report Request\"</p>\n\n<p dir=\"auto\">Hey Tyler, </p>\n\n<p dir=\"auto\">Do you have time to talk about this around 2 or 3 pm MST today?</p>\n</div>","plain_body":"This is a follow-up to your previous request #1117394 \"Report Request\"\n\nHey Tyler, \n\nDo you have time to talk about this around 2 or 3 pm MST today?","public":true,"attachments":[],"audit_id":145379565494},{"id":145379565534,"type":"Create","value":"Re: Support Request #1117394: Report 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A request has been opened on your behalf with the following information:\n\nTitle:              {{ticket.title}}\nDescription:   {{ticket.description}}\n\nWe will begin work on this request and update you with any new information.\n\nFeel free to reply to this email  or follow this link to add an update:\n\n{{ticket.link}}\n\nThank you,\n\nWorkfront Customer Support\n\n","recipients":[114312099953]},{"id":145379567834,"type":"Change","via":{"channel":"rule","source":{"to":{},"from":{"deleted":false,"title":"[Form] Customer Care ➝ Set Customer Care Ticket Form","id":72758338},"rel":"trigger"}},"value":"214178","field_name":"ticket_form_id","previous_value":"205428"},{"id":145379567854,"type":"Change","via":{"channel":"rule","source":{"to":{},"from":{"deleted":false,"title":"[Priority] All Groups ➝ Set Default Priority to Normal","id":72887287},"rel":"trigger"}},"value":"normal","field_name":"priority","previous_value":null},{"id":145379567874,"type":"Change","via":{"channel":"rule","source":{"to":{},"from":{"deleted":false,"title":"[Type] All Groups ➝ Set Default Type to Question","id":72759548},"rel":"trigger"}},"value":"question","field_name":"type","previous_value":null},{"id":145379567894,"type":"ScheduleAssignment","via":{"channel":"rule","source":{"to":{},"from":{"deleted":false,"title":"[Schedule] All Groups ➝ Set Business Hours Schedule on Gold/Select/Preferred/PHQ Enterprise - All Geos","id":114095839393},"rel":"trigger"}},"previous_schedule_id":null,"new_schedule_id":"91778"},{"id":145379567934,"type":"Change","via":{"channel":"rule","source":{"to":{},"from":{"deleted":false,"title":"[Work Priority] → New Ticket P7","id":114132844534},"rel":"trigger"}},"value":["active","agent_updated","amer","article_linked","authorized_support_contact","cat_adv_troubleshooting","cl05","client","legacy_select","new_standard","no","org_access_to_tickets","p7","product_workfront","production","pv_reporting_ans","reporting__text_mode","standard","ticket_not_routed","ups","wps"],"field_name":"tags","previous_value":["active","agent_updated","amer","article_linked","authorized_support_contact","cat_adv_troubleshooting","cl05","client","legacy_select","new_standard","no","org_access_to_tickets","p7","product_workfront","production","pv_reporting_ans","reporting__text_mode","standard","ticket_not_routed","wps"]},{"id":145379567954,"type":"Change","via":{"channel":"rule","source":{"to":{},"from":{"deleted":false,"title":"[Work Priority]  → Remove Working Priority Set ","id":114132904913},"rel":"trigger"}},"value":["active","agent_updated","amer","article_linked","authorized_support_contact","cat_adv_troubleshooting","cl05","client","legacy_select","new_standard","no","org_access_to_tickets","p7","product_workfront","production","pv_reporting_ans","reporting__text_mode","standard","ticket_not_routed","ups"],"field_name":"tags","previous_value":["active","agent_updated","amer","article_linked","authorized_support_contact","cat_adv_troubleshooting","cl05","client","legacy_select","new_standard","no","org_access_to_tickets","p7","product_workfront","production","pv_reporting_ans","reporting__text_mode","standard","ticket_not_routed","ups","wps"]},{"id":145379567974,"type":"Create","value":"New Support Standard","field_name":"sla_policy"},{"id":145379573614,"type":"Change","previous_value":null,"value":{"minutes":240,"in_business_hours":true},"field_name":"first_reply_time","via":{"source":{"rel":"sla_target_change"},"current_sla_policy":"New Support Standard"}}],"via":{"channel":"web","source":{"to":{},"from":{"ticket_id":1117394,"subject":"Report Request"},"rel":"follow_up"}}},{"id":145409481613,"ticket_id":1120627,"created_at":"2017-12-11T16:25:55Z","author_id":115625603774,"metadata":{"system":{"client":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.94 Safari/537.36","ip_address":"208.186.232.68","location":"Salt Lake City, UT, United States","latitude":40.62469999999999,"longitude":-111.7123},"custom":{}},"events":[{"id":145409481653,"type":"Comment","author_id":115625603774,"body":"Hey, **Tyler**  I wanted to make sure you saw this one. I've assigned this to Tier 1 just in case someone else needs to take it.\n\nThanks","html_body":"<div class=\"zd-comment\">Hey, <span><a href=\"/users/21235844008\" class=\"atmention\">Tyler</a></span> I wanted to make sure you saw this one. I've assigned this to Tier 1 just in case someone else needs to take it.<br><br>Thanks<br>\n</div>","plain_body":"Hey, Tyler I wanted to make sure you saw this one. I've assigned this to Tier 1 just in case someone else needs to take it.\n\nThanks","public":false,"attachments":[],"audit_id":145409481613},{"id":145409481693,"type":"Change","value":"114095051174","field_name":"group_id","previous_value":"27613337"},{"id":145409481733,"type":"Change","value":"Tyler Reid <tylerreid@workfront.com>","field_name":"current_collaborators","previous_value":null},{"id":145409481773,"type":"Change","value":"298","field_name":"29499758","previous_value":"2391"},{"id":145409481793,"type":"Change","value":"298","field_name":"29499768","previous_value":"4"},{"id":145409481833,"type":"External","via":{"channel":"rule","source":{"to":{},"from":{"deleted":false,"title":"Send ticket changes to the Workfront Slack Integration","id":283879147},"rel":"trigger"}},"resource":21323708,"body":"{\"status\": \"{{ticket.status}}\", \"id\": \"{{ticket.id}}\", \"updated_at\": \"{{ticket.updated_at_with_timestamp}}\"}"},{"id":145409481893,"type":"Change","via":{"channel":"rule","source":{"to":{},"from":{"deleted":false,"title":"[Form] Tier 1 ➝ Set Tier 1 Ticket Form","id":72758358},"rel":"trigger"}},"value":"205428","field_name":"ticket_form_id","previous_value":"214178"},{"id":145409482313,"type":"Cc","body":"You are registered as a CC on this support request ({{ticket.id}}). Reply to this email to add a comment to the request.\r\n\r\n{{ticket.comments_formatted}}","recipients":[21235844008]}],"via":{"channel":"web","source":{"from":{},"to":{},"rel":null}}},{"id":145392711934,"ticket_id":1120627,"created_at":"2017-12-11T17:06:58Z","author_id":21235844008,"metadata":{"system":{"client":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.94 Safari/537.36","ip_address":"208.186.232.68","location":"Salt Lake City, UT, United States","latitude":40.62469999999999,"longitude":-111.7123},"custom":{}},"events":[{"id":145392711954,"type":"Comment","author_id":21235844008,"body":"Thanks **Jonah**!\n\nI'll take this one","html_body":"<div class=\"zd-comment\">Thanks <span><a href=\"/users/115625603774\" class=\"atmention\">Jonah</a></span>!<br><br>I'll take this one<br>\n</div>","plain_body":"Thanks Jonah!\n\nI'll take this one","public":false,"attachments":[],"audit_id":145392711934},{"id":145392712214,"type":"Change","value":"21235844008","field_name":"assignee_id","previous_value":null},{"id":145392712374,"type":"Change","value":"114095051254","field_name":"group_id","previous_value":"114095051174"},{"id":145392712434,"type":"Change","value":"Jonah McGee <jonahmcgee@workfront.com>, Tyler Reid <tylerreid@workfront.com>","field_name":"current_collaborators","previous_value":"Tyler Reid <tylerreid@workfront.com>"},{"id":145392712454,"type":"Change","value":"334","field_name":"29499758","previous_value":"298"},{"id":145392712494,"type":"Change","value":"36","field_name":"29499768","previous_value":"298"},{"id":145392712554,"type":"Change","value":"open","field_name":"status","previous_value":"new"},{"id":145392713094,"type":"Cc","body":"You are registered as a CC on this support request ({{ticket.id}}). Reply to this email to add a comment to the request.\r\n\r\n{{ticket.comments_formatted}}","recipients":[115625603774]}],"via":{"channel":"web","source":{"from":{},"to":{},"rel":null}}},{"id":145403081694,"ticket_id":1120627,"created_at":"2017-12-11T17:44:31Z","author_id":21235844008,"metadata":{"system":{"client":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.94 Safari/537.36","ip_address":"208.186.232.68","location":"Salt Lake City, UT, United States","latitude":40.62469999999999,"longitude":-111.7123},"custom":{}},"events":[{"id":145403081714,"type":"Comment","author_id":21235844008,"body":"Hi Cali!\n\nI'd be more than happy to get onto a phone call with you today at 2PM MST. Here is the invitation:\n\n* * *\nTyler Reid is inviting you to a scheduled Zoom meeting.\n\nJoin from PC, Mac, Linux, iOS or Android: https://workfront.zoom.us/j/102884932\n\nOr iPhone one-tap :\nUS: +16699006833,,102884932# or +14086380968,,102884932#\nOr Telephone：\nDial(for higher quality, dial a number based on your current location)：\nUS: +1 669 900 6833 or +1 408 638 0968 or +1 646 876 9923 or +1 855 880 1246 (Toll Free) or +1 877 853 5257 (Toll Free)\nMeeting ID: 102 884 932\nInternational numbers available: https://workfront.zoom.us/zoomconference?m=YnOM4YRQVNfB8Tppl8cfkRhefPm9zgZJ\n\n* * *\nThanks!\n\nTyler","html_body":"<div class=\"zd-comment\">Hi Cali!<br><br>I'd be more than happy to get onto a phone call with you today at 2PM MST. Here is the invitation:<br><hr>Tyler Reid is inviting you to a scheduled Zoom meeting. <br><br>Join from PC, Mac, Linux, iOS or Android: https://workfront.zoom.us/j/102884932<br><br>Or iPhone one-tap :<br>US: +16699006833,,102884932# or +14086380968,,102884932# <br>Or Telephone：<br>Dial(for higher quality, dial a number based on your current location)：<br>US: +1 669 900 6833 or +1 408 638 0968 or +1 646 876 9923 or +1 855 880 1246 (Toll Free) or +1 877 853 5257 (Toll Free)<br>Meeting ID: 102 884 932<br>International numbers available: <a href=\"https://workfront.zoom.us/zoomconference?m=YnOM4YRQVNfB8Tppl8cfkRhefPm9zgZJ\" rel=\"noreferrer\">https://workfront.zoom.us/zoomconference?m=YnOM4YRQVNfB8Tppl8cfkRhefPm9zgZJ</a><br><hr>Thanks!<br><br>Tyler<br>\n</div>","plain_body":"Hi Cali!\n\nI'd be more than happy to get onto a phone call with you today at 2PM MST. Here is the invitation:\nTyler Reid is inviting you to a scheduled Zoom meeting. \n\nJoin from PC, Mac, Linux, iOS or Android: https://workfront.zoom.us/j/102884932\n\nOr iPhone one-tap :\nUS: +16699006833,,102884932# or +14086380968,,102884932# \nOr Telephone：\nDial(for higher quality, dial a number based on your current location)：\nUS: +1 669 900 6833 or +1 408 638 0968 or +1 646 876 9923 or +1 855 880 1246 (Toll Free) or +1 877 853 5257 (Toll Free)\nMeeting ID: 102 884 932\nInternational numbers available: https://workfront.zoom.us/zoomconference?m=YnOM4YRQVNfB8Tppl8cfkRhefPm9zgZJ\nThanks!\n\nTyler","public":true,"attachments":[],"audit_id":145403081694},{"id":145403081814,"type":"Change","value":"pending","field_name":"status","previous_value":"open"},{"id":145403081854,"type":"Change","value":"2586","field_name":"29499758","previous_value":"334"},{"id":145403081894,"type":"Change","value":"2252","field_name":"29499768","previous_value":"36"},{"id":145403081934,"type":"Notification","via":{"channel":"rule","source":{"to":{},"from":{"deleted":false,"title":"[Notification] All Groups ➝ Notify requester of comment update","id":67753808},"rel":"trigger"}},"subject":"Support Request #{{ticket.id}}: {{ticket.title}}","body":"{{ticket.requester.first_name}},\n\nYour Workfront Customer Support request {{ticket.link}} assigned to {{ticket.assignee.first_name}} {{ticket.assignee.last_name}} has been updated!\n\nFeel free to reply to this email  or follow this link to add an update:\n\n{{ticket/link}}\n\n{{ticket.public_comments_formatted}}\n\nThank you,\n\nWorkfront Customer Support\n","recipients":[114312099953]},{"id":145403081974,"type":"Change","via":{"channel":"rule","source":{"to":{},"from":{"deleted":false,"title":"[Work Priority]  → Remove Unassigned Priority Set","id":114132903173},"rel":"trigger"}},"value":["active","agent_updated","amer","article_linked","authorized_support_contact","cat_adv_troubleshooting","cl05","client","legacy_select","new_standard","no","org_access_to_tickets","p7","product_workfront","production","pv_reporting_ans","reporting__text_mode","standard","ticket_not_routed"],"field_name":"tags","previous_value":["active","agent_updated","amer","article_linked","authorized_support_contact","cat_adv_troubleshooting","cl05","client","legacy_select","new_standard","no","org_access_to_tickets","p7","product_workfront","production","pv_reporting_ans","reporting__text_mode","standard","ticket_not_routed","ups"]},{"id":145403082014,"type":"Change","via":{"channel":"rule","source":{"to":{},"from":{"deleted":false,"title":"[Work Priority] → Set Working Priority P7","id":114132904933},"rel":"trigger"}},"value":["active","agent_updated","amer","article_linked","authorized_support_contact","cat_adv_troubleshooting","cl05","client","legacy_select","new_standard","no","org_access_to_tickets","p7","product_workfront","production","pv_reporting_ans","reporting__text_mode","standard","ticket_not_routed","wps"],"field_name":"tags","previous_value":["active","agent_updated","amer","article_linked","authorized_support_contact","cat_adv_troubleshooting","cl05","client","legacy_select","new_standard","no","org_access_to_tickets","p7","product_workfront","production","pv_reporting_ans","reporting__text_mode","standard","ticket_not_routed"]},{"id":145403082234,"type":"Cc","body":"You are registered as a CC on this support request ({{ticket.id}}). Reply to this email to add a comment to the request.\r\n\r\n{{ticket.comments_formatted}}","recipients":[115625603774]}],"via":{"channel":"web","source":{"from":{},"to":{},"rel":null}}},{"id":145473990113,"ticket_id":1120627,"created_at":"2017-12-11T20:44:15Z","author_id":21235844008,"metadata":{"system":{"client":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.94 Safari/537.36","ip_address":"208.186.232.68","location":"Salt Lake City, UT, United States","latitude":40.62469999999999,"longitude":-111.7123},"custom":{}},"events":[{"id":145473990133,"type":"Comment","author_id":21235844008,"body":"Hi Cali!\n\nI just realized that I had another commitment at 2PM MST. Do you mind if we reschedule for the same time tomorrow or push it to 4PM MST?\n\nThank you so much!\n\nTyler","html_body":"<div class=\"zd-comment\">Hi Cali!<br><br>I just realized that I had another commitment at 2PM MST. Do you mind if we reschedule for the same time tomorrow or push it to 4PM MST?<br><br>Thank you so much!<br><br>Tyler<br>\n</div>","plain_body":"Hi Cali!\n\nI just realized that I had another commitment at 2PM MST. Do you mind if we reschedule for the same time tomorrow or push it to 4PM MST?\n\nThank you so much!\n\nTyler","public":true,"attachments":[],"audit_id":145473990113},{"id":145473990493,"type":"Change","value":"2643","field_name":"29499758","previous_value":"2586"},{"id":145473990533,"type":"Change","value":"57","field_name":"29499768","previous_value":"2252"},{"id":145473990573,"type":"Notification","via":{"channel":"rule","source":{"to":{},"from":{"deleted":false,"title":"[Notification] All Groups ➝ Notify requester of comment update","id":67753808},"rel":"trigger"}},"subject":"Support Request #{{ticket.id}}: {{ticket.title}}","body":"{{ticket.requester.first_name}},\n\nYour Workfront Customer Support request {{ticket.link}} assigned to {{ticket.assignee.first_name}} {{ticket.assignee.last_name}} has been updated!\n\nFeel free to reply to this email  or follow this link to add an update:\n\n{{ticket/link}}\n\n{{ticket.public_comments_formatted}}\n\nThank you,\n\nWorkfront Customer Support\n","recipients":[114312099953]},{"id":145473990753,"type":"Cc","body":"You are registered as a CC on this support request ({{ticket.id}}). Reply to this email to add a comment to the request.\r\n\r\n{{ticket.comments_formatted}}","recipients":[115625603774]}],"via":{"channel":"web","source":{"from":{},"to":{},"rel":null}}},{"id":145483379993,"ticket_id":1120627,"created_at":"2017-12-11T21:26:25Z","author_id":21235844008,"metadata":{"system":{"client":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.94 Safari/537.36","ip_address":"208.186.232.68","location":"Salt Lake City, UT, United States","latitude":40.62469999999999,"longitude":-111.7123},"custom":{}},"events":[{"id":145483380053,"type":"Comment","author_id":21235844008,"body":"https://app.ilosvideos.com/view/QMKyUgEzuUoR","html_body":"<div class=\"zd-comment\">\n<a href=\"https://app.ilosvideos.com/view/QMKyUgEzuUoR\" rel=\"noreferrer\">https://app.ilosvideos.com/view/QMKyUgEzuUoR</a><br>\n</div>","plain_body":"https://app.ilosvideos.com/view/QMKyUgEzuUoR","public":false,"attachments":[],"audit_id":145483379993},{"id":145483380073,"type":"Change","value":"3571","field_name":"29499758","previous_value":"2643"},{"id":145483380093,"type":"Change","value":"928","field_name":"29499768","previous_value":"57"},{"id":145483380213,"type":"Cc","body":"You are registered as a CC on this support request ({{ticket.id}}). Reply to this email to add a comment to the request.\r\n\r\n{{ticket.comments_formatted}}","recipients":[115625603774]}],"via":{"channel":"web","source":{"from":{},"to":{},"rel":null}}},{"id":145645877834,"ticket_id":1120627,"created_at":"2017-12-12T16:54:27Z","author_id":21235844008,"metadata":{"system":{"client":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.94 Safari/537.36","ip_address":"208.186.232.68","location":"Salt Lake City, UT, United States","latitude":40.62469999999999,"longitude":-111.7123},"custom":{}},"events":[{"id":145645877874,"type":"Comment","author_id":21235844008,"body":"Hey **Adam**  and **Xander**. I'm adding this ticket to the Orion Queue per our conversation last night","html_body":"<div class=\"zd-comment\">Hey <b>Adam</b> and <b>Xander</b>. I'm adding this ticket to the Orion Queue per our conversation last night<br>\n</div>","plain_body":"Hey Adam and Xander. I'm adding this ticket to the Orion Queue per our conversation last night","public":false,"attachments":[],"audit_id":145645877834},{"id":145645877974,"type":"Change","value":["active","agent_updated","amer","article_linked","authorized_support_contact","cat_adv_troubleshooting","cl05","client","legacy_select","new_standard","no","org_access_to_tickets","orion","p7","product_workfront","production","pv_reporting","reporting__text_mode","standard","ticket_not_routed","wps"],"field_name":"tags","previous_value":["active","agent_updated","amer","article_linked","authorized_support_contact","cat_adv_troubleshooting","cl05","client","legacy_select","new_standard","no","org_access_to_tickets","p7","product_workfront","production","pv_reporting_ans","reporting__text_mode","standard","ticket_not_routed","wps"]},{"id":145645878034,"type":"Change","value":"Adam Millet <adammillet@workfront.com>, Jonah McGee <jonahmcgee@workfront.com>, Tyler Reid <tylerreid@workfront.com>, Xander Canedo <xandercanedo@workfront.com>","field_name":"current_collaborators","previous_value":"Jonah McGee <jonahmcgee@workfront.com>, Tyler Reid <tylerreid@workfront.com>"},{"id":145645878074,"type":"Change","value":"3840","field_name":"29499758","previous_value":"3571"},{"id":145645878134,"type":"Change","value":"269","field_name":"29499768","previous_value":"928"},{"id":145645878174,"type":"Change","value":"orion","field_name":"114099816593","previous_value":""},{"id":145645878214,"type":"AgentMacroReference","via":{"channel":"web","source":{"from":{},"to":{},"rel":null}},"macro_title":"Troubleshooting::Engage Product Vertical::Orion (Reporting)","macro_id":"86006837","macro_deleted":false},{"id":145645878634,"type":"Cc","body":"You are registered as a CC on this support request ({{ticket.id}}). Reply to this email to add a comment to the request.\r\n\r\n{{ticket.comments_formatted}}","recipients":[4850934948,115625603774,4891741758]}],"via":{"channel":"web","source":{"from":{},"to":{},"rel":null}}},{"id":145645901374,"ticket_id":1120627,"created_at":"2017-12-12T16:54:33Z","author_id":21235844008,"metadata":{"system":{"client":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.94 Safari/537.36","ip_address":"208.186.232.68","location":"Salt Lake City, UT, United States","latitude":40.62469999999999,"longitude":-111.7123},"custom":{}},"events":[{"id":145645901434,"type":"Change","value":"Jonah McGee <jonahmcgee@workfront.com>, Tyler Reid <tylerreid@workfront.com>","field_name":"current_collaborators","previous_value":"Adam Millet <adammillet@workfront.com>, Jonah McGee <jonahmcgee@workfront.com>, Tyler Reid <tylerreid@workfront.com>, Xander Canedo <xandercanedo@workfront.com>"},{"id":145645901494,"type":"Change","value":"3846","field_name":"29499758","previous_value":"3840"},{"id":145645901514,"type":"Change","value":"6","field_name":"29499768","previous_value":"269"}],"via":{"channel":"web","source":{"from":{},"to":{},"rel":null}}},{"id":145646139194,"ticket_id":1120627,"created_at":"2017-12-12T16:55:29Z","author_id":4891741758,"metadata":{"system":{"client":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.94 Safari/537.36","ip_address":"73.20.17.164","location":"Draper, UT, United States","latitude":40.524699999999996,"longitude":-111.8638},"custom":{}},"events":[{"id":145646139234,"type":"Comment","author_id":4891741758,"body":"Per our discussion I think they'd benefit from consulting","html_body":"<div class=\"zd-comment\">Per our discussion I think they'd benefit from consulting<br>\n</div>","plain_body":"Per our discussion I think they'd benefit from consulting","public":false,"attachments":[],"audit_id":145646139194},{"id":145646139294,"type":"Change","value":["active","agent_updated","amer","article_linked","authorized_support_contact","cat_adv_troubleshooting","cl05","client","legacy_select","new_standard","no","org_access_to_tickets","p7","product_workfront","production","pv_reporting_ans","reporting__text_mode","standard","ticket_not_routed","wps"],"field_name":"tags","previous_value":["active","agent_updated","amer","article_linked","authorized_support_contact","cat_adv_troubleshooting","cl05","client","legacy_select","new_standard","no","org_access_to_tickets","orion","p7","product_workfront","production","pv_reporting","reporting__text_mode","standard","ticket_not_routed","wps"]},{"id":145646139314,"type":"Change","value":"3879","field_name":"29499758","previous_value":"3846"},{"id":145646139334,"type":"Change","value":"33","field_name":"29499768","previous_value":"6"},{"id":145646139354,"type":"Change","value":"","field_name":"114099816593","previous_value":"orion"},{"id":145646139394,"type":"Notification","via":{"channel":"rule","source":{"to":{},"from":{"deleted":false,"title":"[Notification] Assignee ➝ Comment Update","id":67753818},"rel":"trigger"}},"subject":"New Comment on Ticket #{{ticket.id}} - {{ticket.description}}","body":"{{ticket.assignee.first_name}},\n\nTicket #{{ticket.id}} has been updated with the following comment:\n\n{{ticket.latest_comment_formatted}}\n\n\n","recipients":[21235844008]},{"id":145646139434,"type":"AgentMacroReference","via":{"channel":"web","source":{"from":{},"to":{},"rel":null}},"macro_title":"Tier 2::Product Vertical Response::Orion (Reporting)","macro_id":"114096418294","macro_deleted":false},{"id":145646139854,"type":"Cc","body":"You are registered as a CC on this support request ({{ticket.id}}). Reply to this email to add a comment to the request.\r\n\r\n{{ticket.comments_formatted}}","recipients":[115625603774]}],"via":{"channel":"web","source":{"from":{},"to":{},"rel":null}}},{"id":145646596054,"ticket_id":1120627,"created_at":"2017-12-12T16:57:16Z","author_id":21235844008,"metadata":{"system":{"client":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.94 Safari/537.36","ip_address":"208.186.232.68","location":"Salt Lake City, UT, United States","latitude":40.62469999999999,"longitude":-111.7123},"custom":{}},"events":[{"id":145646596074,"type":"Comment","author_id":21235844008,"body":"Hi Cali!\n\nI had a conversation with the product team today. We went over the different ways that we can fix your problem and allow you to easily report on what you are looking for. Unfortunately, this will fall outside the realm of support. I would suggest getting into contact with our remote consulting team. They will be able to walk you through the best practices and build out a solution that best fits your needs. You'll need to get in contact with your CAE, Ryan Page, whom I've CC'd on this ticket. He can get you in contact with our remote consulting group.\n\nI'll go ahead and get this request closed out, as Ryan Page will be taking it from here. If you have any additional questions or concerns, please don't hesitate to reach back out!\n\nThanks for using Workfront and have a great day!\n\nCheers,\n\nTyler Reid","html_body":"<div class=\"zd-comment\">Hi Cali!<br><br>I had a conversation with the product team today. We went over the different ways that we can fix your problem and allow you to easily report on what you are looking for. Unfortunately, this will fall outside the realm of support. I would suggest getting into contact with our remote consulting team. They will be able to walk you through the best practices and build out a solution that best fits your needs. You'll need to get in contact with your CAE, Ryan Page, whom I've CC'd on this ticket. He can get you in contact with our remote consulting group.<br><br>I'll go ahead and get this request closed out, as Ryan Page will be taking it from here. If you have any additional questions or concerns, please don't hesitate to reach back out!<br><br>Thanks for using Workfront and have a great day!<br><br>Cheers,<br><br>Tyler Reid<br>\n</div>","plain_body":"Hi Cali!\n\nI had a conversation with the product team today. We went over the different ways that we can fix your problem and allow you to easily report on what you are looking for. Unfortunately, this will fall outside the realm of support. I would suggest getting into contact with our remote consulting team. They will be able to walk you through the best practices and build out a solution that best fits your needs. You'll need to get in contact with your CAE, Ryan Page, whom I've CC'd on this ticket. He can get you in contact with our remote consulting group.\n\nI'll go ahead and get this request closed out, as Ryan Page will be taking it from here. If you have any additional questions or concerns, please don't hesitate to reach back out!\n\nThanks for using Workfront and have a great day!\n\nCheers,\n\nTyler Reid","public":true,"attachments":[],"audit_id":145646596054},{"id":145646596114,"type":"Change","value":"solved","field_name":"status","previous_value":"pending"},{"id":145646596134,"type":"Change","value":"Jonah McGee <jonahmcgee@workfront.com>, Ryan Page <ryanpage@workfront.com>, Tyler Reid <tylerreid@workfront.com>","field_name":"current_collaborators","previous_value":"Jonah McGee <jonahmcgee@workfront.com>, Tyler Reid <tylerreid@workfront.com>"},{"id":145646596154,"type":"Change","value":"4041","field_name":"29499758","previous_value":"3879"},{"id":145646596194,"type":"Change","value":"162","field_name":"29499768","previous_value":"33"},{"id":145646596214,"type":"Notification","via":{"channel":"rule","source":{"to":{},"from":{"deleted":false,"title":"[Notification] All Groups ➝ Notify requester of comment update","id":67753808},"rel":"trigger"}},"subject":"Support Request #{{ticket.id}}: {{ticket.title}}","body":"{{ticket.requester.first_name}},\n\nYour Workfront Customer Support request {{ticket.link}} assigned to {{ticket.assignee.first_name}} {{ticket.assignee.last_name}} has been updated!\n\nFeel free to reply to this email  or follow this link to add an update:\n\n{{ticket/link}}\n\n{{ticket.public_comments_formatted}}\n\nThank you,\n\nWorkfront Customer Support\n","recipients":[114312099953]},{"id":145646596294,"type":"Cc","body":"You are registered as a CC on this support request ({{ticket.id}}). Reply to this email to add a comment to the request.\r\n\r\n{{ticket.comments_formatted}}","recipients":[115625603774,5218807427]}],"via":{"channel":"web","source":{"from":{},"to":{},"rel":null}}},{"id":145958581673,"ticket_id":1120627,"created_at":"2017-12-13T17:06:40Z","author_id":-1,"metadata":{"system":{},"custom":{}},"events":[{"id":145958581713,"type":"Notification","subject":"How would you rate the support you received on Request #{{ticket.id}} - {{ticket.title}}?","body":"{{ticket.requester.first_name}},\n\nYour Workfront Customer Support request has been closed.\n\nIf you believe that you have received this message in error and you are still experiencing problems related to this issue, please respond to this email and we will reopen your issue. \n\nWe'd love to hear what you think of our customer service. Please take a moment to answer one simple question below:\n\n<strong>Workfront made it easy for me to handle my issue.</strong><br>\n<a href=\"https://survey.nicereply.com/workfront/-/{{ticket.id}}?s=7\"><img alt=\"Strongly Agree\" src=\"https://survey.nicereply.com/trackmaili/ces_7.png\"></a>\n<a href=\"https://survey.nicereply.com/workfront/-/{{ticket.id}}?s=6\"><img alt=\"Agree\" src=\"https://survey.nicereply.com/trackmaili/ces_6.png\"></a>\n<a href=\"https://survey.nicereply.com/workfront/-/{{ticket.id}}?s=5\"><img alt=\"Somewhat Agree\" src=\"https://survey.nicereply.com/trackmaili/ces_5.png\"></a>\n\n<a href=\"https://survey.nicereply.com/workfront/-/{{ticket.id}}?s=4\"><img alt=\"Undecided\" src=\"https://survey.nicereply.com/trackmaili/ces_4.png\"></a>\n<a href=\"https://survey.nicereply.com/workfront/-/{{ticket.id}}?s=3\"><img alt=\"Somewhat Disagree\" src=\"https://survey.nicereply.com/trackmaili/ces_3.png\"></a>\n<a href=\"https://survey.nicereply.com/workfront/-/{{ticket.id}}?s=2\"><img alt=\"Disagree\" src=\"https://survey.nicereply.com/trackmaili/ces_2.png\"></a>\n<a href=\"https://survey.nicereply.com/workfront/-/{{ticket.id}}?s=1\"><img alt=\"Strongly Disagree\" src=\"https://survey.nicereply.com/trackmaili/ces_1.png\"></a>","recipients":[114312099953]},{"id":145958581733,"type":"Change","value":"offered","field_name":"satisfaction_score","previous_value":"unoffered"}],"via":{"channel":"rule","source":{"to":{},"from":{"deleted":false,"title":"Request customer satisfaction rating (System Automation)","id":81607958},"rel":"automation"}}},{"id":146613552414,"ticket_id":1120627,"created_at":"2017-12-16T17:10:21Z","author_id":-1,"metadata":{"system":{},"custom":{}},"events":[{"id":146613552434,"type":"Change","value":"closed","field_name":"status","previous_value":"solved"}],"via":{"channel":"rule","source":{"to":{},"from":{"deleted":false,"title":"[Status] All Groups ➝ Close ticket 4 days after status is set to solved","id":67753878},"rel":"automation"}}}],"next_page":null,"previous_page":null,"count":12}