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- EtreCheck version: 5.4.8 (5091)
- Report generated: 2020-01-05 12:58:58
- Download EtreCheck from https://etrecheck.com
- Runtime: 1:59
- Performance: Excellent
- Sandbox: Enabled
- Full drive access: Disabled
- Problem: Other problem
- Description:
- Cant sign in to iCloud from iMac
- Major Issues: None
- Minor Issues:
- These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.
- Clean up - There are orphan files that could be removed.
- Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed.
- System modifications - There are a large number of system modifications running in the background.
- 32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 “Catalina”.
- Limited drive access - More information may be available with Full Drive Access.
- Hardware Information:
- iMac (Retina 5K, 27-inch, Late 2015)
- iMac Model: iMac17,1
- 1 3.3 GHz Quad-Core Intel Core i5 (i5-6600) CPU: 4-core
- 16 RAM - Upgradeable
- BANK 0/DIMM0 - 4 GB DDR3 1867
- BANK 0/DIMM1 - Empty
- BANK 1/DIMM0 - 4 GB DDR3 1867
- BANK 1/DIMM1 - 8 GB DDR3 1867
- Video Information:
- AMD Radeon R9 M395 - VRAM: 2 GB
- iMac (built-in) 5120 x 2880
- Drives:
- disk0 - APPLE HDD ST2000DM001 2.00 TB (Mechanical - 7200 RPM)
- Internal SATA 6 Gigabit Serial ATA
- disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
- disk0s2 [APFS Fusion Drive] 2.00 TB
- disk2 [APFS Virtual drive] 2.12 TB (Shared by 5 volumes)
- disk2s1 - M************ Data (APFS) [APFS Virtual drive] (Shared - 1.40 TB used)
- disk2s2 - Preboot (APFS) [APFS Preboot] (Shared)
- disk2s3 - Recovery (APFS) [Recovery] (Shared - 528 MB used)
- disk2s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used)
- disk2s5 - Macintosh HD (APFS) (Shared - 10.82 GB used)
- disk1 - APPLE SSD SM0128G 121.33 GB (Solid State - TRIM: Yes)
- Internal PCI 8.0 GT/s x4 Serial ATA
- disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
- disk1s2 [APFS Fusion Drive] 121.12 GB
- disk2 [APFS Virtual drive] 2.12 TB (Shared by 5 volumes)
- disk2s1 - M************ Data (APFS) [APFS Virtual drive] (Shared - 1.40 TB used)
- disk2s2 - Preboot (APFS) [APFS Preboot] (Shared)
- disk2s3 - Recovery (APFS) [Recovery] (Shared - 528 MB used)
- disk2s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used)
- disk2s5 - Macintosh HD (APFS) (Shared - 10.82 GB used)
- disk3 - Seagate Expansion 2.00 TB
- External USB 5 Gbit/s USB
- disk3s1 - 2****************e (Journaled HFS+) 2.00 TB (1.86 TB used)
- Mounted Volumes:
- disk2s1 - M************ Data [APFS Virtual drive]
- 2.12 TB (Shared - 1.40 TB used, 707.26 GB available, 702.14 GB free)
- APFS
- Mount point: /System/Volumes/Data
- disk2s3 - Recovery [Recovery]
- 2.12 TB (Shared - 528 MB used, 702.14 GB free)
- APFS
- Mount point: /Volumes/Recovery
- disk2s4 - VM [APFS VM]
- 2.12 TB (Shared - 2.15 GB used, 702.14 GB free)
- APFS
- Mount point: /private/var/vm
- disk2s5 - Macintosh HD
- 2.12 TB (Shared - 10.82 GB used, 707.26 GB available, 702.14 GB free)
- APFS
- Mount point: /
- Read-only: Yes
- disk3s1 - 2****************e
- 2.00 TB (1.86 TB used, 145.03 GB free)
- Journaled HFS+
- Mount point: /Volumes/2****************e
- Network:
- Interface en0: Ethernet
- Interface en1: Wi-Fi
- 802.11 a/b/g/n/ac
- Interface en6: iPad
- Interface en7: iPhone
- Interface en4: Bluetooth PAN
- Interface bridge0: Thunderbolt Bridge
- System Software:
- macOS Catalina 10.15.2 (19C57)
- Time since boot: Less than an hour
- Notifications:
- Notifications not available without Full Drive Access.
- Security:
- System Status
- Gatekeeper: Enabled
- System Integrity Protection: Enabled
- Antivirus software: Apple and Malwarebytes
- Unsigned Files:
- Launchd: /Library/LaunchAgents/com.paragon-software.NTFS.fsnotify.agent.plist
- Executable: /Library/PreferencePanes/ParagonNTFS.prefPane/Contents/Resources/com.paragon-software.NTFS.fsnotify.agent.app/Contents/MacOS/com.paragon-software.NTFS.fsnotify.agent
- Details: Exact match found in the whitelist - probably OK
- Launchd: /Library/LaunchDaemons/org.wireshark.ChmodBPF.plist
- Executable: /Library/Application Support/Wireshark/ChmodBPF/ChmodBPF
- Details: Exact match found in the whitelist - probably OK
- Launchd: /Library/LaunchDaemons/com.cisco.anyconnect.vpnagentd.plist
- Executable: /opt/cisco/anyconnect/bin/vpnagentd -execv_instance
- Details: Exact match found in the whitelist - probably OK
- Launchd: ~/Library/LaunchAgents/com.tunnelbear.mac.tbeara.plist
- Executable: ~/Library/Application Support/TunnelBear/com.tunnelbear.mac.tbeara
- Details: Exact match found in the whitelist - probably OK
- Launchd: /Library/LaunchDaemons/com.paragon-software.NTFS.fsnotify.daemon.plist
- Executable: /Library/PreferencePanes/ParagonNTFS.prefPane/Contents/Resources/com.paragon-software.NTFS.fsnotify.daemon
- Details: Exact match found in the whitelist - probably OK
- Launchd: /Library/LaunchAgents/com.cisco.anyconnect.notification.plist
- Executable: /opt/cisco/anyconnect/bin/Cisco AnyConnect Secure Mobility Client Notification.app
- Details: Exact match found in the whitelist - probably OK
- Launchd: ~/Library/LaunchAgents/com.google.keystone.xpcservice.plist
- Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost
- Details: Exact match found in the whitelist - probably OK
- Launchd: ~/Library/LaunchAgents/com.cisco.videoguard9.plist
- Executable: /bin/sh -c $HOME/Library/Cisco/VideoGuardPlayer/VideoGuard9/VideoGuard9.bundle/Contents/Resources/setupServer.sh
- Details: Exact match found in the whitelist - probably OK
- Launchd: /Library/LaunchDaemons/com.cisco.anyconnect.ciscod.plist
- Executable: /opt/cisco/hostscan/bin/ciscod -d
- Details: Exact match found in the whitelist - probably OK
- Launchd: ~/Library/LaunchAgents/com.cisco.videoguardmonitor.plist
- Executable: /bin/sh -c $HOME/Library/Cisco/VideoGuardPlayer/VideoGuardMonitor/VideoGuardMonitor.bundle/Contents/Resources/launch.sh
- Details: Exact match found in the whitelist - probably OK
- Launchd: ~/Library/LaunchAgents/com.cisco.videoguard9.uninstall.plist
- Executable: /bin/sh ~/.cisco/VideoGuard/uninstall/cisco_videoguard9/condUninstall.sh
- Details: Exact match found in the whitelist - probably OK
- Launchd: ~/Library/LaunchAgents/com.google.keystone.agent.plist
- Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded
- Details: Exact match found in the whitelist - probably OK
- 32-bit Applications:
- 15 32-bit apps
- Kernel Extensions:
- /Applications/VMware Fusion.app
- VMwareVMCI.kext (11.0.0)
- vmioplug.kext (11.0.0)
- vmnet.kext (11.0.0)
- vmmon.kext (11.0.0)
- /Library/Extensions
- Soundflower.kext (2.0b2 - SDK 10.10)
- NIUSBGuitarRigMobile.kext (2.4.23 (R38))
- NIUSBAudioDriver.kext (2.4.23 (R38))
- acsock.kext (4.6.4 - SDK 10.13)
- Dropbox.kext (1.9.3 - SDK 10.14)
- MicrosoftKeyboard.kext (8.2)
- MicrosoftMouse.kext (8.2)
- PACESupportFamily.kext (5.9.1 - SDK 10.6)
- ufsd_NTFS.kext (14.2.359 - SDK 10.5)
- TACC.kext (1.0.3 - SDK 10.10)
- ZOOM R16USBAudio.kext (1.5.0 - SDK 10.10)
- /Library/Extensions/MicrosoftKeyboard.kext/Contents/PlugIns
- MicrosoftKeyboardBluetooth.kext (8.2)
- MicrosoftKeyboardUSB.kext (8.2)
- /Library/Extensions/MicrosoftMouse.kext/Contents/PlugIns
- MicrosoftMouseBluetooth.kext (8.2)
- MicrosoftMouseUSB.kext (8.2)
- /Library/Extensions/PACESupportFamily.kext/Contents/PlugIns
- PACESupportLeopard.kext (5.9.1 - SDK 10.4)
- PACESupportPanther.kext (5.9.1 - SDK 10.-1)
- PACESupportSnowLeopard.kext (5.9.1 - SDK 10.6)
- PACESupportTiger.kext (5.9.1 - SDK 10.4)
- System Launch Agents:
- [Not Loaded] 16 Apple tasks
- [Loaded] 168 Apple tasks
- [Running] 127 Apple tasks
- System Launch Daemons:
- [Not Loaded] 31 Apple tasks
- [Loaded] 183 Apple tasks
- [Running] 122 Apple tasks
- Launch Agents:
- [Loaded] 6H4HRTU5E3.com.avast.passwords.Agent.plist (AVAST Software a.s. - installed 2018-04-23)
- [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2019-08-08)
- [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2019-11-02)
- [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2019-11-02)
- [Other] com.cisco.anyconnect.gui.plist (? 2fe22d86 - installed 2019-02-22)
- [Loaded] com.cisco.anyconnect.notification.plist (? 8b01cb06 - installed 2019-02-22)
- [Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2019-11-18)
- [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2019-12-31)
- [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2019-11-28)
- [Not Loaded] com.oracle.java.Java-Updater.plist (? 0 - installed )
- [Loaded] com.paragon-software.NTFS.fsnotify.agent.plist (? dcda45f4 - installed 2016-07-17)
- [Other] com.paragon.updater.plist (Paragon Software GmbH - installed 2016-07-16)
- [Not Loaded] com.teamviewer.teamviewer.plist (? 3f96bb90 - installed 2020-01-01)
- [Not Loaded] com.teamviewer.teamviewer_desktop.plist (? 984dc221 - installed 2020-01-01)
- [Running] com.zoom.R16DeviceManager.plist (ZOOM CORPORATION - installed 2015-12-09)
- Launch Daemons:
- [Loaded] 6H4HRTU5E3.com.avast.passwords.AgentXPC.plist (AVAST Software a.s. - installed 2018-04-23)
- [Other] PACESupport.plist (? ab6b5614 - installed 2013-02-01)
- [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2019-08-08)
- [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2019-08-08)
- [Running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2019-11-02)
- [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2019-11-22)
- [Other] com.cisco.anyconnect.ciscod.plist (? d78c2ec9 - installed 2019-02-05)
- [Running] com.cisco.anyconnect.vpnagentd.plist (? f363637f - installed 2019-02-05)
- [Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2020-01-05)
- [Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2019-11-18)
- [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2019-12-31)
- [Not Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (? 0 - installed 2019-09-13)
- [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2019-11-28)
- [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2018-08-04)
- [Not Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (? 0 - installed 2019-03-20)
- [Not Loaded] com.oracle.java.Helper-Tool.plist (? 0 - installed )
- [Running] com.paragon-software.NTFS.fsnotify.daemon.plist (? 66744841 - installed 2016-07-16)
- [Loaded] com.paragon.NTFS.launch.plist (Apple - installed 2019-12-05)
- [Loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2019-12-10)
- [Not Loaded] com.teamviewer.teamviewer_service.plist (? 584f175a - installed 2020-01-01)
- [Running] com.tunnelbear.mac.tbeard.plist (? b9236302 - installed 2017-07-20)
- [Running] me.hide.vpnhelper.plist (EVENTURE LTD. - installed 2019-05-14)
- [Loaded] org.wireshark.ChmodBPF.plist (? d4207e05 - installed 2019-09-10)
- User Launch Agents:
- [Other] com.cisco.proximity.plist (? 0 - installed 2017-11-20)
- [Loaded] com.cisco.videoguard9.plist (? 0 - installed 2017-12-27)
- [Loaded] com.cisco.videoguard9.uninstall.plist (? 0 - installed 2017-12-27)
- [Other] com.cisco.videoguardmonitor.plist (? 0 - installed 2017-12-27)
- [Loaded] com.google.keystone.agent.plist (? 0 - installed 2020-01-05)
- [Loaded] com.google.keystone.xpcservice.plist (? 0 - installed 2020-01-05)
- [Running] com.macpaw.CleanMyMac4.Updater.plist (S8EX82NJP6 - installed 2019-05-17)
- [Running] com.tunnelbear.mac.tbeara.plist (? 0 - installed 2017-07-20)
- [Other] mega.mac.megaupdater.plist (? 0 - installed 2020-01-05)
- User Login Items:
- [Loaded] MonosnapLauncher (App Store - installed 2020-01-04)
- Modern Login Item
- /Applications/Monosnap.app/Contents/Library/LoginItems/MonosnapLauncher.app
- [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2019-12-31)
- Modern Login Item
- /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app
- [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2019-12-31)
- Modern Login Item
- /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app
- [Not Loaded] Skitch Helper (App Store - installed 2019-06-21)
- Modern Login Item
- /Applications/Skitch.app/Contents/Library/LoginItems/J8RPQ294UB.com.skitch.SkitchHelper.app
- [Not Loaded] Slack Login Helper (App Store - installed 2020-01-04)
- Modern Login Item
- /Applications/Slack.app/Contents/Library/LoginItems/Slack Login Helper.app
- [Loaded] StartUpHelper (Spotify - installed 2020-01-01)
- Modern Login Item
- /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app
- [Not Loaded] WhatsApp Login Helper (App Store - installed 2020-01-04)
- Modern Login Item
- /Applications/WhatsApp.app/Contents/Library/LoginItems/WhatsApp Login Helper.app
- [Not Loaded] AppCleaner SmartDelete (X85ZX835W9 - installed 2018-11-18)
- Modern Login Item
- ~/Downloads/AppCleaner.app/Contents/Library/LoginItems/AppCleaner SmartDelete.app
- Internet Plug-ins:
- AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2019-12-20)
- FlashPlayer-10.6: 32.0.0.303 (Adobe Systems, Inc. - installed 2019-12-11)
- Flash Player: 32.0.0.303 (Adobe Systems, Inc. - installed 2019-12-11)
- AdobePDFViewer: 19.021.20061 (Adobe Systems, Inc. - installed 2019-12-20)
- Safari Extensions:
- Okta Extension App - App Store (installed 2020-01-04)
- 3rd Party Preference Panes:
- Flash Player (installed 2019-11-22)
- Microsoft Keyboard (installed 2019-03-26)
- Microsoft Mouse (installed 2019-03-26)
- Native Instruments USB Audio (installed 2019-10-13)
- Paragon NTFS for Mac (installed 2017-04-13)
- ZOOM R16ControlPanel (installed 2015-12-09)
- Time Machine:
- Time Machine information not available without Full Drive Access.
- 5 local snapshots
- Oldest local snapshot: 2020-01-04 13:17:58
- Last local snapshot: 2020-01-05 12:54:59
- Performance:
- System Load: 2.35 (1 min ago) 3.48 (5 min ago) 2.56 (15 min ago)
- Nominal I/O speed: 2.61 MB/s
- File system: 26.46 seconds
- Write speed: 707 MB/s
- Read speed: 1973 MB/s
- CPU Usage Snapshot:
- Type Overall
- System 7 %
- User 16 %
- Idle 77 %
- Top Processes Snapshot by CPU:
- Process (count) CPU (Source - Location)
- Other processes 57.61 % (?)
- VLC 22.72 % (VideoLAN)
- EtreCheck 7.00 % (App Store)
- cfprefsd 0.88 % (Apple)
- CoreServicesUIAgent 0.71 % (Apple)
- Top Processes Snapshot by Memory:
- Process (count) RAM usage (Source - Location)
- EtreCheck 565 MB (App Store)
- Microsoft OneNote 518 MB (Microsoft Corporation)
- Microsoft Excel 364 MB (Microsoft Corporation)
- Dock 336 MB (Apple)
- VLC 202 MB (VideoLAN)
- Top Processes Snapshot by Network Use:
- Process (count) Input / Output (Source - Location)
- Spotify 940 KB / 83 KB (Spotify)
- Other processes 153 KB / 108 KB (?)
- OneDrive 16 KB / 5 KB (Microsoft Corporation)
- SystemUIServer 0 B / 64 B (Apple)
- routined 0 B / 0 B (Apple)
- Virtual Memory Information:
- Physical RAM: 16 GB
- Free RAM: 5.37 GB
- Used RAM: 6.00 GB
- Cached files: 4.63 GB
- Available RAM: 10.00 GB
- Swap Used: 0 B
- Software Installs (past 30 days):
- Install Date Name (Version)
- 2019-12-11 Adobe Acrobat Reader DC (19.021.20058)
- 2019-12-11 Adobe Flash Player
- 2019-12-18 TeamViewer (15.1.3937)
- 2019-12-20 Adobe Acrobat Reader DC (19.021.20061)
- 2019-12-31 Microsoft PowerPoint
- 2019-12-31 Microsoft Word
- 2019-12-31 Microsoft OneNote
- 2019-12-31 Microsoft Excel
- 2020-01-04 Okta Extension App (5.35.0)
- 2020-01-04 WhatsApp (0.3.9309)
- 2020-01-04 Numbers (6.0)
- 2020-01-04 Pages (8.0)
- 2020-01-04 Slack (4.2.0)
- 2020-01-04 Monosnap (3.6.4)
- 2020-01-04 Keynote (9.0)
- 2020-01-05 EtreCheck (5.4.8)
- 2020-01-05 "Malwarebytes for Mac Uninstaller"
- 2020-01-05 Delete Apps (2.1)
- 2020-01-05 Malwarebytes for Mac
- Clean up:
- ~/Library/LaunchAgents/com.cisco.proximity.plist
- /Applications/Cisco Proximity.app/Contents/MacOS/proximity
- Executable not found
- /Library/LaunchDaemons/PACESupport.plist
- /System/Library/Extensions/PACESupportFamily.kext/Contents/Resources/paceload
- Executable not found
- ~/Library/LaunchAgents/mega.mac.megaupdater.plist
- /Applications/MEGAsync.app/Contents/MacOS/MEGAupdater
- Executable not found
- /Library/LaunchAgents/com.cisco.anyconnect.gui.plist
- /Applications/Cisco/Cisco AnyConnect Secure Mobility Client.app
- Executable not found
- /Library/LaunchAgents/com.teamviewer.teamviewer.plist
- /Applications/TeamViewer.app/Contents/MacOS/TeamViewer
- Executable not found
- /Library/LaunchAgents/com.teamviewer.teamviewer_desktop.plist
- /Applications/TeamViewer.app/Contents/MacOS/TeamViewer_Desktop
- Executable not found
- /Library/LaunchDaemons/com.teamviewer.teamviewer_service.plist
- /Applications/TeamViewer.app/Contents/MacOS/TeamViewer_Service
- Executable not found
- Diagnostics Information (past 7-30 days):
- Directory /Library/Logs/DiagnosticReports is not accessible.
- Enable Full Drive Access to see more information.
- End of report
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