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 #Date:      2017-03-23
 #Day:       Jeudi
 #URL:       http://offres-demploi.monster.lu/v2/job/View?JobID=182109971&MESCOID=1500127001001&jobPosition=10
 #JobID:     182109971
 #Origin:    monster.lu
 #Action:    Web
 #Website:   http://www.barreau.lu/
 #Company:   Barreau de Luxembourg
 #Contact:   Daniel MAISCH (directeur administratif et financier)
 #EMail:     daniel.maisch@barreau.lu
 #Phone:     +352.467.272.1
 #Address:   B.P. 361, L-2013 Luxembourg
 #Title:     Informaticien
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 L’Ordre des Avocats du Barreau de Luxembourg, dans le cadre de la transformation numérique de son organisation, de celle de la profession d’avocat et de la justice, s’est doté d’un système d’information architecturé dans un cloud privé et offrant des services aux 20 collaborateurs internes et à ses 2400 avocats membres. Le Barreau se propose d’engager pour une entrée immédiate, un(e):
 Informaticien(e) (m/f)
 Missions: Sous l’autorité du Directeur Administratif et du Bâtonnier, Il sera responsable de la maintenance et de la gestion des systèmes informatiques de l’Ordre. Il sera en particulier en charge : - de la gestion et administration de l’infrastructure informatique de l’Ordre ; - de la gestion et de l’administration fonctionnelle du site internet et du portail intranet de l’Ordre ; - de la gestion et de l’administration fonctionnelle de l’application de gestion électronique de documents; - de la gestion des tickets d’intervention envers les prestataires tiers ; - de veiller au bon fonctionnement de l’ensemble des applications métier de l’Ordre ; - de veiller à la sécurité du réseau informatique et du Cloud privé de l’Ordre ; - Il agira en support des processus métiers avec les outils informatiques ; - Il interagira avec tous les prestataires tiers (matériels, éditeurs, SSII, POST), et sera leur interlocuteur pour toute question technique ; - Il sera l’interlocuteur entre les collaborateurs de l’Ordre et les prestataires tiers (matériels, logiciels, SSII, POST) pour toutes nouvelles fonctionnalités, avec analyse et rédaction des besoins ; - Il définira et réalisera les tests de réception métiers des applications développées ; - Il assurera la formation des utilisateurs ; - il conseillera les responsables de l’Ordre sur les choix à effectuer en matière informatique ; - il gère le budget informatique.
 Compétences techniques requises:  - Connaissances générales Windows 7, 8, 10 ; - Connaissances générales Windows server - Linux – MySQL ; - Connaissances pratiques en infrastructure réseau (réseau local, téléphonie IP, Internet, WIFI) ; - Connaissances générales en environnement virtualisé (VMware, Citrix) et notamment dans l’environnement Cloud CORP de POST ; - Connaissances générales en sécurité informatique ; - Bonnes connaissances MS Office 2013 (Word, Excel, PowerPoint, Outlook) ; - Web : HTML, traitement d’images, expérience en CMS ou portail web : la connaissance de Liferay constitue un avantage ; - Traitement documentaire : expérience en capture de documents et en GED : la connaissance d’Alfresco constitue un avantage ;
 Formation requise:  - Au minimum Bac +2 avec une spécialisation en informatique ou expérience équivalente - Le candidat idéal aura en plus une expérience pratique en entreprise ou en société de services.
 Aptitudes professionnelles:  - Capacité de travailler en autonomie, de gérer les priorités, d’excellentes aptitudes relationnelles ; - Bonnes capacités rédactionnelles, d’analyse et de synthèse ; - Esprit d’initiative, rigoureux, responsable et approche de travail méthodique axée sur les résultats, - Le français est requis, la maîtrise du luxembourgeois et/ou de l’anglais constitue un avantage.
 Vous êtes intéressé(e) ? Envoyez une lettre de motivation ainsi que votre curriculum vitae détaillé à l’attention de M. Daniel MAISCH, directeur administratif et financier, B.P. 361, L-2013 Luxembourg, ou par e-mail à l’adresse daniel.maisch@barreau.lu - Date limite de dépôt de candidature : 10 avril 2017.
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 #Date:      2017-03-21
 #Day:       Mardi
 #URL:       https://fr.jobs.lu/ApplyForJob.aspx?Id=132246
 #JobID:     132246
 #Origin:    Jobs.lu
 #Action:    Web
 #Website:   http://www.lancelot-network.com/
 #Company:   Lancelot SARL
 #Contact:   Christian Leroy | Guillaume Calvet
 #EMail:
 #Phone:     +352.263.893.57
 #Address:   153-155 Rue du Kiem Entrée B L-8030 Strassen
 #Title:     IT Support & Helpdesk Administrator
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 Entreprise: Lancelot Recruitment Sàrl   Lisez notre profil
 Description: Lancelot is the leading IT and digital recruitment agency in Luxembourg. We have been helping our clients bring the best IT talent to Luxembourg for over a decade. We work with leading international groups and financial institutions, dynamic SMEs in the technology sector as well as a growing number of Luxembourg based start-ups. Lancelot offers a wide range of IT & Digital opportunities at all levels right through to senior technology and IT management roles. As a candidate, you will be dealing with Lancelot employees adhering to our values: Clarity: Sustainable and respectful relationships require awareness of the important issues for those we are dealing with. Integrity: Each act should always be carried out with respect and integrity. Openness: An open-minded approach to others and respect for diversity is essential. Start your job search today with Lancelot and find out how we can help you.
 Contact: Human Resources - Adresse: 153-155 Rue du Kiem Entrée B L-8030 Strassen, Luxembourg    - Numéro de tél.: +352.263.893.57 - Fax: +352 26 38 93 75 - Site Web: www.lancelot-network.com
 IT Support & Helpdesk Administrator
 Our client is an international raw material provider to industrial companies. In order to reinforce their Luxembourg's team, they are looking forward to welcome their promising young IT Support Officer.
 As their young talent, you will already be involved in many different tasks such as:  - Plan and follow the needs for offices  - Assure preventive and corrective maintenance and propose enhancements - Participate in software evolution tasks  - Diagnostic problems with applications or devices  - Provide documentation, support, assistance and training to users located abroad - Participate in the user training
 You are eager to embrace this new challenge, genuinely motivated, multi-purposed minded and have the following profile? - Computer/IT specialized or School/University equivalent  - Proactive and generate new ideas  - Able to work in a team and equally capable to work autonomously  - Exceptional customer service  - Like to work in a multi-cultural and challenging environment  - Very good knowledge of Windows Os and Ms Office  - Fluent in English and French
 To apply, send us your CV to Christian Leroy
 Lieu: Luxembourg, Luxembourg - Salaire Not Specified -  Catégorie IT / Programmation  - Termes CDI, Temps plein  -  Dernière mise à jour 15/03/2017 - Contact Human Resources - Postuler pour cet emploi
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 #Date:      2017-03-21
 #Day:       Mardi
 #URL:       https://fr.jobs.lu/ApplyForJob.aspx?Id=132356
 #JobID:     132356
 #Origin:    Jobs.lu
 #Action:    Web
 #Website:   http://www.sodexo.lu/
 #Company:   Sodexo
 #Contact:   Ann De Jonghe
 #EMail:     Recrutement.FMS.lu@sodexo.com
 #Phone:     +352.261.092.00
 #Address:   39 ZA Bourmicht L – 8070 BERTRANGE , Luxembourg
 #Title:     Technicien Helpdesk
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 Entreprise - Sodexo Luxembourg S.A.   Lisez notre profil  - Description: Sodexo est le leader mondial des services de Qualité de Vie. A Luxembourg depuis 1980, Sodexo propose une offre unique de services intégrés sur sites. Contact  Ressources Humaines - Adresse: 39 ZA Bourmicht L – 8070 BERTRANGE , Luxembourg   - Site Web: www.sodexo.lu/ - Adresse électronique: Recrutement.FMS.lu@sodexo.com
 Technicien Helpdesk (m/f), CDI, Temps plein
 Votre mission : - Au sein de notre service informatique, vous serez amené à assurer l’installation et la maintenance du parc informatique et du réseau IT tant pour le siège social que pour les différents sites d’exploitation de Sodexo. - Apporter le support nécessaire aux utilisateurs. - Développer des scripts utiles à la gestion quotidienne de l’entreprise. - Participer aux nombreux projets en cours.
 Votre profil : - Diplômé de l’enseignement supérieur (type BTS, bachelor…), vous bénéficiez d’une première expérience similaire réussie. - Vous êtes reconnu pour votre personnalité agréable et vos facultés à travailler en équipe. - Personne de terrain, vous êtes autonome, polyvalent et en quête constante d’amélioration. - Vous êtes capable d’initiatives, vous savez établir les priorités et gérer des tâches multiples dans un environnement de travail dynamique. - Vous parlez couramment le français et l’anglais. Toute autre langue maîtrisée est considérée comme un atout. - Vous possédez le permis de conduire.
 Notre offre :   - Socialement engagée, notre société prône l’équilibre entre la vie professionnelle et la vie privée de ses collaborateurs. Au sein d’un groupe international en pleine croissance, vous exercez, entouré d'une équipe enthousiaste, une fonction diversifiée susceptible d’évoluer selon vos compétences et votre motivation. Nous traiterons les candidatures dans un respect de la confidentialité des données.
 Intéressé(e) ? Merci d’adresser votre candidature, en mentionnant (dans l’objet de votre mail) la référence « IT-0317» et veuillez noter qu’un extrait de casier judiciaire vous sera demandé à l’embauche : Sodexo Luxembourg S.A. - Service Ressources Humaines - 39, ZA Bourmicht - L-8070 BERTRANGE - www.sodexo.lu, Rubrique « Carrières »
 Lieu Bertrange (Luxembourg) - Salaire à définir -  Catégorie Jeunes diplômés, IT / Programmation, Support Technique  - Termes I, Temps plein  - Dernière mise à jour 16/03/2017
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 #Date:      2017-03-21
 #Day:       Mardi
 #URL:       http://offreemploi.monster.lu/it-security-administrator-linux-offre-emploi-luxembourg-181916512.aspx?mescoid=1500125001001&jobPosition=9
 #JobID:     181916512
 #Origin:    Monster.lu
 #Action:    Web
 #Website:   http://www.clearstream.com/
 #Company:   Clearstream SA
 #Contact:
 #EMail:
 #Phone:     +352.243.118.13 | +352.243.0
 #Address:   42 Avenue J F Kennedy 1855 Luxembourg
 #Title:     IT Security Administrator
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 IT Security Administrator - Linux (female/male)
 We have a vacancy at Clearstream Services Lux in Luxembourg - Fixed term contract of 2 years
 As an integral part of Deutsche Börse Group, Clearstream offers bank, settlement and custody services for fixed-income securities and shares to its 2,500 customers worldwide. As Europe#s leading provider of these post-trade services, the international central securities depository processes more than 10 million transactions per month, involving over 850,000 securities. We ensure that cash and securities are promptly and effectively delivered between market participants and that our customers are always notified of the rights and obligations attached to the securities they keep under our custody. Committed employees are the key factor for innovation and further growth: Without them Deutsche Börse Group would not have developed into one of the most modern exchange organisations in the world. More than 5,300 employees work for the Group - a dynamic, motivated and international team. The mission of the IT Security Operations section is to provide secure IT environments to enable Clearstream to support its business processes in the most efficient manner. This involves protecting data and IT systems. In particular, the section aims to ensure the confidentiality, integrity and availability of data, the availability of all essential components of the underlying IT architecture and the correct functioning of the associated IT processes.
 Your responsibilities : - Maintain operational effectiveness and perform operational duties of the Linux/Oracle environments, in accordance with the relevant security policies, standards and procedures - Provide technical assistance to internal end external customers not necessarily limited to the Linux/Oracle environments - Identify area of improvements and propose enhancements to existing environments - Complete all scheduled security administration tasks and report/follow-up exceptions - Maintain logical access in line with established policies and instructions - Maintain a high level of procedural documentation in line with international standards of Quality Management - Perform weekend and overnight on-call support
 Our requirements :  - University degree BAC+2/3 or higher technical degree in an IT related discipline or equivalent through relevant work experience (3+ years) - Good knowledge and experience in Linux security concepts, operating systems, Oracle RDBMS and scripting languages (e.g. bash, Perl etc…) - Good knowledge in Privileged Access Management tools and LDAP related technologies is mandatory - Experience in providing administration services in an IT environment - Creative thinker and analytical problem-solver with ability to work under time pressure - Dedicated, self-motivated achiever who is committed to success - Highly motivated, organized individual who is able to work effectively with minimal supervision - Excellent knowledge of English in speech and writing as a work place language, French and/or German highly desirable - Dedication, team and communication skills, flexibility as well as competent handling of MS Office applications round out your profile. There are numerous good reasons to work for us: responsibility at an early stage, attractive social benefits, an international working environment and a broad variety of career opportunities. Applications from disabled persons are welcome.
 Interested?  Then we look forward to receiving your online application. We are also happy to answer any individual questions you might have. Simply call us on +352-243-11813. Recruitment Team, Deutsche Börse Group - Deutsche Börse Group - Recruitment / 50023296 - 42 Avenue J F Kennedy 1855 Luxembourg
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 #Date:      2017-03-15
 #Day:       Mercredi
 #URL:       http://www.moovijob.com/company/sogeti-belux/job/fr/technicien-helpdesk-francais-luxembourgeois-allemand-2
 #JobID:
 #Origin:    Moovijob.com
 #Action:    Web
 #Website:
 #Company:   Sogeti
 #Contact:   Alain Gena
 #EMail:     info.belux@sogeti.com
 #Phone:     +352.314.401
 #Address:   36 Route de Longwy L-8080 Bertrange
 #Title:     Technicien Helpdesk
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 Lieu: Luxembourg - Publié le 8 mars 2017 - Secteur(s) Informatique / Multimédia / Télécommunication - Contrat(s) CDI - Type d'emploi Temps plein
 Avec 1.100 collaborateurs, Sogeti BeLux est un acteur incontournable dans le secteur des services IT en Belgique et le numéro 1 au Grand-Duché du Luxembourg. Le groupe Sogeti compte plus de 20.000 professionnels de l’IT dans le monde.
 Nous offrons à notre clientèle une large gamme de services IT couvrant 3 disciplines (Application, Infrastructure et Testing Services) dans 7 domaines d’expertise de pointe (Business Intelligence, Enterprise Content Management, Application Management & Modernisation, Cloud Computing, Desktop & Unified Communication, Security et Testing). Véritables partenaires de confiance pour nos clients : nous sommes constamment à leur écoute et leur apportons des solutions sur mesure avec un objectif mutuel de succès et de performance. Passionnés par l’IT, nos collaborateurs se distinguent par leurs compétences et leur professionnalisme qui font notre force et notre fierté. En tant qu'acteur économique et social incontournable sur le marché luxembourgeois, nous recherchons un(e) :
 Technicien Helpdesk Français / Luxembourgeois / Allemand / Anglais(H/F)
 Votre mission : Vous serez en charge de la/ du : - Support aux utilisateurs sur site ou à distance (Prise de main à distance via un outil de remote) - Prise d'appels - Création des tickets dans un outil d’encodage et de dispatching - Gestion des mailbox - Gestion et suivi des incidents - Création et mise à jour de procédures - Formation des utilisateurs
 Votre profil : - Vous maîtrisez impérativement les langues française, anglaise, allemande et luxembourgeoise. - Vous êtes diplômé en Informatique - Vous disposez d’une première expérience en tant que technicien Helpdesk - Vous avez des compétences concernant l'utilisation, la maintenance et le dépannage de systèmes d'exploitation (Microsoft Windows) - Vous savez évaluer, planifier, prioriser et répartir la charge de travail en fonction de l'impact des incidents (maîtrise d'un outil de ticketing) - Vous êtes communicatif, rigoureux et êtes doté d’un excellent relationnel
 Notre offre : Vous trouvez au sein de notre société l’environnement idéal pour vivre votre passion de l’IT et développer vos connaissances. Vous avez la possibilité de bâtir votre carrière au travers de projets intéressants pour des clients de référence. En tant que Sogetist, vous faites l’objet d’une attention constante. Vous êtes régulièrement suivi par votre manager et nos équipes RH et disposez de nombreuses possibilités de formation et de certification. Vous pouvez compter sur un salaire motivant accompagné d’avantages extra-légaux.
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 #Date:      2017-03-15
 #Day:       Mercredi
 #URL:       https://fr.jobs.lu/ApplyForJob.aspx?Id=131884
 #JobID:     131884
 #Origin:    Jobs.lu
 #Action:    Web
 #Website:   http://rotarex.com/
 #Company:   Rotarex Group
 #Contact:   Bruno Lavalle
 #EMail:     info@rotarex.com
 #Phone:     +352.327.832.1
 #Address:   24 route de Diekirch L-7440 Lintgen
 #Title:     IT System Engineer
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 Description: Rotarex is the world’s leading partner for cylinder valves, regulators and equipment for all gas applications since 1922. Rotarex is active in the following fields: Ultra-high purity and high purity gases, LPG, CNG, fire extinguishing equipment and systems as well as medical and industrial gases sectors. 1200 highly skilled motivated people within a worldwide network work every day to fulfill customers and industry needs. Rotarex is globally recognized for its innovation quality and customer service.
 Contact: Ressources Humaines - Adresse: 24 route de Diekirch L-7440 Lintgen, Luxembourg    - Site Web: www.rotarex.com
 IT System Engineer (m/w)
 Do you want to achieve ambitious goals in your everyday work and support the IT infrastructure of an international manufacturing company? In order to support our growth in our business, we are recruiting a IT System Engineer (m/w). ROTAREX is looking for an Infrastructure System Engineer to design and deliver services on a global scale. You’ll work within a globally distributed infrastructure. Using your skills, you’ll help to build, automate and support this infrastructure. This is a rare chance to work with multiple technologies and services while managing continual change. As an infrastructure specialist, you’ll collaborate and work closely with other talented engineers and developers to implement solutions to challenges at scale, simplifying systems and learning new technologies to deliver our IT services worldwide.
 Your responsibilities: - Designing and implementing computer systems, software and networks includes defining complex system requirements; - Determining system specifications, processes and working parameters.; - The overall function of this occupation is to ensure system hardware and software are compatible and capable of required performance metrics using our monitoring solution; - Network Design, implement and maintain a wired, wireless or combination network and troubleshoot any problems that arise. - Technical implementation of different projects; - Implement systems configuration changes while maintaining required security level; - Advise about new technologies and improvement of the existing infrastructure; - Maintaining the technology rollout and server lifecycle; - Manage and review the backup system and disaster recovery center(DRC) to ensure data security and worldwide availability of servers; - Follow the daily activities as a level 2 helpdesk; - Manage most problems before they become severe by updating the ticket database and solve problems and major incident; - Flexible on working time (maintenance can be occurring outside of standard working time), part of the on call duty team rotation.
 Your skills: - You have a degree in Computer Science - You have a good knowledge in the Microsoft server product range, AD, SCCM, VMWARE, Storage: SAN, EMC, VNX - Ideally, you have minimum 2 years’ experience in a similar position - You are fluent in English (any other language would be an asset); - You are passionate, open minded and team player - You have strong troubleshooting, analytical and problem solving skills - You have excellent written and verbal communication skills - You are proactive, show innovation and are adaptable
 Added value skills are: - Languages: French or German - Network: Cisco Catalyst, Nexus Switches, Checkpoint firewall, Avamar (Backup) - Scripting knowledge
 We offer you a job with responsibilities, in a dynamic team as well as in a stimulating international industrial environment.
 If you do not receive an answerwithin 30 days,youwill haveto considerthat we will not proceed with yourapplication.
 Lieu: LINTGEN - Salaire: Selon le profil - Catégorie: IT / Programmation, Industrie  - Termes: CDI, Temps plein  -  Dernière mise à jour 13/03/2017 - Contact: Ressources Humaines
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 #Date:      2017-03-15
 #Day:       Mercredi
 #URL:       https://fr.jobs.lu/ApplyForJob.aspx?Id=131604
 #JobID:     131604
 #Origin:    jobs.lu
 #Action:    Web
 #Website:   http://nordea.lu/
 #Company:   Nordea
 #Contact:
 #EMail:     nordea@nordea.lu
 #Phone:     +352.438.871
 #Address:   562, rue de Neudorf, L-2020, Luxembourg
 #Title:     System Engineer to the Customer Services
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 Entreprise - Nordea Bank S.A. - Contact Human Resources - Adresse: 562, rue de Neudorf, L-2020, Luxembourg    - Site Web: nordea.lu - Tweet
 System Engineer to the Customer Services (f/m)
 Nordea Bank S.A. is the leading Nordic pan-European banking entity in Luxembourg and Switzerland with focus on international Private Banking and Global Fund Distribution. Its 400 employees serve a wide spectrum of international clients worldwide. Nordea Bank S.A. is part of Nordea Group, which is among the ten largest universal banks in Europe in terms of total market capitalisation and has around 11 million customers, 30,000 employees and approximately 650 branch office locations. The Nordea share is listed on the Nasdaq Stockholm, Nasdaq Helsinki and Nasdaq Copenhagen exchanges.
 The position we offer: The IT Customer Services team currently consists of 5 committed employees, supporting and maintaining a large variety of applications across different platforms. We have a dynamic, flexible and challenging workspace that offers a wide variety of demanding tasks in a complex and growing multi-national environment.
 Nordea Bank is now looking for a System Engineer to the Customer Services with experience in a Service Desk function to strengthen the IT Customer Services team.
 Key responsibilities: - Provide efficient and professional support to our business users including root-cause analysis & corrective actions. (Incident and request handling)  - User Administration.  - Email Administration.  - Provisioning & procurement of soft- and hardware.  - Document and communicate work processes and procedures.  - MDM - Mobile Device Management.  - Print management.  - Group Policy Management.
 The qualifications you need:  - Experience of 2 years in a helpdesk or similar position.  - Ability to work independently and directly with end-users.  - Excellent interpersonal and communication skills.  - Strong service-focused mentality.  - Good analytical skills.  - Fluent English (written and spoken) - other language(s) of the European Union are an asset.  - Positive, highly motivated and pro-active team player.  - Ability to work in a service and process oriented environment.  - Ability to prioritize assignments and proactively take on tasks.  - Good knowledge in Microsoft SCSM and SCCM.  - Knowledge in Microsoft System Center Orchestrator is an advantage.  - Good experience of a Microsoft Windows oriented software and infrastructure.
 More information and send application. Please send your CV and Cover Letter in English latest on 22nd March 2017 via the platform jobs.lu
 Lieu: Luxembourg - Salaire: Not communicated -  Catégorie: Centres d'appel / Service clients, IT / Programmation, Production / Ingénierie  -  Termes: CDI, Temps plein  - Dernière mise à jour: 12/03/2017 - Contact Human Resources
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 #Date:      2017-03-08
 #Day:       Wednesday
 #URL:       http://www.moovijob.com/company/system-solutions-luxembourg-sa/job/en/technical-engineer
 #JobID:
 #Origin:    moovijob.com
 #Action:    Web
 #Website:   http://www.systemsolutions.lu/
 #Company:   System Solutions SA
 #Contact:
 #EMail:
 #Phone:     +352.314.040.1
 #Address:   36, Parc d'Activités L-8308 Capellen
 #Title:     Technical Engineer
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 Lieu Luxembourg - Publié le 28 févr. 2017 - Secteur(s) - Informatique / Multimédia / Télécommunication - Contrat(s) CDI - Type d'emploi  Temps plein - Mots-clés Help Desk Service  - Partager sur les réseaux sociaux
 Since 1996, SYSTEM SOLUTIONS GROUP SA received as mission to help organizations of all sizes develop and operate solid datacenter infrastructures allowing them to run and develop their business on. Through its 20 years of existence, System Solutions evolved to become today a 'global ICT  partner' for its customers. Around its core business, System Solutions indeed developed a full palette of services, ranging from an online webshop for sourcing day-to-day commodity IT products, up to 'business consulting services', through staffing & recruitment and training services. And today System Solutions is operating its own datacenters to answer to the growing need for outsourcing and 'It as a service'. Parallel to its development on its home territory, System Solutions followed a natural geographical expansion to adjacent regions: System Solutions France was created in 2005, with headquarters in Metz and System Solutions Belgium started its activities in 2010, with headquarters in Brussels and a regional office in Walloon Brabant. People at System Solutions are of paramount importance. Team spirit between the various departments of the company, willingness to introduce innovations, ambition and efficiency represent some of our main corporate values because they are indispensable to the success of our clients' projects. Today, System Solutions Luxembourg is looking for a:
 Technical Engineer (M/F)
 YOUR ROLE: As a Technical Engineer, your responsibilities will be: For the Support activities: - Serve as the first point of contact for customers seeking technical assistance over the phone or email - Perform remote troubleshooting through diagnostic techniques and pertinent questions - Determine the best solution based on the issue and details provided by customers - Walk the customer through the problem-solving process - Direct unresolved issues to the next level of support personnel - Provide accurate information on IT products or services - Record events and problems and their resolution in logs - Follow-up and update customer status and information - Pass on any feedback or suggestions by customers to the appropriate internal team - Identify and suggest possible improvements on procedures
 For the Operational activities: - Realize daily morning checks on production platform - Realize patch management - Regular interventions at customers sites for maintenance visit - Participate in project planning and realization for hosting and internal projects - 1 st and 2 nd level support and resolution of incidents and service requests as per SLA’s - Implement Standard changes - Keeps internal and customers CMDB up to date - Operates, documents and identifies areas of improvement for 1st level Service management Processes (Incident, Change, Release, Config mgt) - Provide support for customers remotely or on site - Documentation of customers infrastructure - Configuration management of internal infrastructure - Develop and document helpdesk tool to support SSL Service management processes - Escalates as needed to 3rd level, vendors or vertically and keeps track of cases - Administer internal Backup services
 YOUR PROFILE: Technical Skills: - You have min. a bachelor's degree or an equivalent field’s experience - At least 1 year experience in IT preferably by an ICT services’ provider - You have a good general knowledge in the following area :Microsoft technology (Windows OS, Active Directory, Exchange,..), Virtualization technology (VMware, Citrix), Monitoring technology, Infrastructure domain (storage, computing, networking,…) - Any IT certification will be considered as an asset - You have knowledge of ITIL principles - You have a real passion for IT - You have experience with pre-sales activities - You are used to work in a project management framework
 Soft Skills: - Reliability and commitment to get the job done is your usual way of working - You have a high level of interpersonal and communication skills - You are a team player - You have good presentation skills - You speak fluently English, French and/or German.
 WE OFFER:  - The possibility to evolve on a permanent basis within a company in expansion, recognized for its professionalism in the quality of the delivered material as well as its first class services and support to its customers. - A competitive and attractive salary package along with extra-legal advantages. We will also show our appreciation of your contribution with continuous training as well as a creative and enriching work environment. - A professional team with a strong commitment to the company and an excellent team spirit.
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 #Date:      2017-03-08
 #Day:       Wednesday
 #URL:       http://www.moovijob.com/company/rime-it/job/en/helpdesk-support
 #JobID:
 #Origin:    moovijob.com
 #Action:    Web
 #Website:   http://rime-it.com/
 #Company:   RimeIT
 #Contact:   Bélize SUMBU
 #EMail:
 #Phone:     +352.202.110.11
 #Address:   83 Rue Pafebruch L-8308 Capellen
 #Title:     Helpdesk Support
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 Lieu Luxembourg - Publié le 28 févr. 2017 - Secteur(s) Centre d’appels / Service clientsInformatique / Multimédia / Télécommunication  - Contrat(s) CDI - Type d'emploi Temps plein
 Helpdesk Support (M/F)
 Job description: - Integrate support team (level 1, level 2) - Provide client support and technical issue resolution via E-Mail, phone and remote access - Maintain a high degree of customer service for all support queries and adhere to all service management principles - Take ownership of user problems and be proactive when dealing with user issues - Provide training to end users in the use of system and applications as related to Internet, MS Office, customer applications - Obtain general understanding of OS and application operations related to company offered services - Identify and correct or advise, on operational issues in client computer systems -
 Profile:  - First experience in Helpdesk support (telephone/email support) - Understanding of ITIL principles is a plus - Experience of using call logging software - Experience with hardware and software issues - Proficient in Internet related applications such as E-Mail clients, Web Browsers - Good knowledge of MS Office. Education :  - Computer Science degree. Languages :  - French: Fluent - English : Good level - The knowledge of another language is an asset.
 Our company: RIME IT is dedicated to Resourcing Management in IT, building the bridge between people and companies looking for IT expertise.  Our goal is to identify and deploy efficient and effective IT solutions in collaboration with our customers.
 Our flexible approach is dedicated to quickly match companies' needs and people's competencies, creating the frame of long term win-win collaboration. We can either act as a service provider, deploying people to support companies' challenge or as a recruitment agent, linking people with companies for direct onboarding.
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 #Date:      2017-03-08
 #Day:       Wednesday
 #URL:       https://fr.jobs.lu/ApplyForJob.aspx?Id=128346
 #JobID:     128346
 #Origin:    jobs.lu
 #Action:    Web
 #Website:   http://istorm.lu/
 #Company:   iStorm
 #Contact:   Jonathan Wolter
 #EMail:     jonathan@istorm.lu
 #Phone:     +352.203.010.31
 #Address:   16, rue du Fort Bourbon L-1249, Luxembourg
 #Title:     IT Helpdesk
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 Entreprise iStorm Luxembourg   -  Lisez notre profil - Contact Ressources Humaines - Adresse:16, rue du Fort Bourbon, L-1249, Luxembourg   - Numéro de tél.: +352 2030 1031 - Site Web: www.istorm.lu - Adresse électronique: jonathan@istorm.lu
 Description: iStorm is a recruitment agency focused exclusively on ICT profiles. Our aim is to promote a highly specialized and dedicated ICT recruitment branch to better support IT candidates and companies. Our approach is a combination of selection usual tools (specialised job boards, databases, direct approach…) and social hunting (indirect approach resulting from an intensive use of private and professional social networks). On top of it, iStorm apply a co-optation program which consists in rewarding people for candidates sourcing.
 IT Helpdesk
 Our client is an international industrial company based in Luxembourg and active worldwide. They are leader on their market. The company is based in Luxembourg for over 15 years. To strengthen the IT team, Xpertize is looking for a Helpdesk Specialist.
 As part of the IT helpdesk team (4 people) in Luxembourg, you will be involved in onsite support activities. Among others, your tasks will be: - Provide technical support to users ; - Resolve problems and issues ; - Maintain the system ; - Act as a SPOC for VIP users ; - Take part in the ticketing system maintenance ; - Travel in Europe to provide onsite support ; - Report to management.
 Profile:  - Ideally, you are graduated in IT (bac+2) ; - You have a first relevant and practical experience in a similar role ; - You speak fluently English and German. French is considered as a strong asset but not mandatory ; - You are able to travel frequently for a, at least, 1-week duration ; - You are highly available for users ; - You have experience using remote access tools, the Microsoft Office Suite, MS OS and Active Directory ; - You are rigorous, organized and have excellent communication skills.
 If you think your profile could match with this description, don’t hesitate to apply! Furthermore, if you know someone that could fit this position, don’t hesitate to send an updated CV (preferably in Word) and try to earn the 1000€ reward !
 Lieu Luxembourg (Sud-Ouest) - Salaire n/c - Catégorie IT / Programmation  - Termes CDI, Temps plein   - Dernière mise à jour 03/03/2017 -  Contact Ressources Humaines
 Postuler pour cet emploi - Connectez-vous pour utiliser vos CVs et lettre de motivation enregistrés ou Inscrivez-vous et sauvegardez votre CV pour des candidatures futures. Indiquez votre expérience dans le domaine, votre disponibilité et votre autorisation de travail…
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 #Date:      2017-02-28
 #Day:       Tuesday
 #URL:       http://offres-demploi.monster.lu/v2/job/View?JobID=181012686&MESCOID=4900898001001&jobPosition=3
 #JobID:     181012686
 #Origin:    Monster.lu
 #Action:    Web
 #Website:   http://lu.fujitsu.com/
 #Company:   Fujitsu
 #Contact:
 #EMail:     sourcing.lu@ts.fujitsu.com
 #Phone:     +352.260.991
 #Address:   Parc d'activités Capellen - 89C rue Pafebruch - L 8308 Capellen
 #Title:     Junior IT Technician
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 Junior IT Field Service Technician
 Fujitsu Luxembourg is looking for you! - JOB Location: Luxemboug
 The job: - Workstation IMAC (Install, Move, Add and Change); - Staging (unpacking, software installation); - Hardware support (desktop, laptop, printer, …); - Software support (Microsoft Windows, Microsoft Office, …); - Treatment of incident and request, administrative follow-up.
 Expertise and skills required:  - CATP/DAP “Informaticien qualifié”; or  - First professional experience in IT support or helpdesk team;  - Driving License (B);  - Fluent in French and a good working knowledge of English, German would be a real advantage;
 Profile: - You have a very good team spirit and interpersonal skills;  - You are autonomous and demonstrate a very good sense of responsibility and initiative;  - You have a very good ability to work both in a multicultural team and independently.
 How to apply: Ready to take the challenge: send your CV and your motivation letter to  sourcing.lu@ts.fujitsu.com.
 Infos clés: Lieu de poste Luxembourg - Type de contrat Temps plein, CDI -  Publiée il y a 1 jours
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 #Date:      2017-02-22
 #Day:       Mercredi
 #URL:       https://fr.jobs.lu/ApplyForJob.aspx?Id=131014
 #JobID:     131014
 #Origin:    Jobs.lu
 #Action:    Web
 #Website:   http://therecruiter.lu/
 #Company:   The Recruiter
 #Contact:   Lydia LEU-SARRITZU
 #EMail:
 #Phone:     +352.262.945.24 | +352.262.945
 #Address:   83, rue de Bonnevoie L-1260 Luxembourg
 #Title:     Helpdesk Officer
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 Entreprise: The Recruiter Sàrl   Lisez notre profil - Contact: Human Ressources - Adresse: 83, rue de Bonnevoie L-1260 , Luxembourg   - Numéro de tél.: +352 26 29 45  - Site Web: www.therecruiter.lu  - Tweet
 Helpdesk Officer (m-f)
 The Recruiter is currently looking for a Helpdesk Officer (m-f). Our client is a well-known law firm active in Luxembourg since more than 25 years. The company provides a large scope of legal services in commercial, corporate, IP, banking, investment funds law. We are currently looking for a Helpdesk Officer (m-f).
 Main responsibilities:  - You have the full responsibility for the 1st and 2nd level of support for more or less 200 end users.
 Your responsibilities include:  - Software update; - End users support and assistance, keeping them informed of progress; - Infrastructure management; - Configuration and set-up; - Provide excellent customer service to IT users. - You will report to the IT Manager and will be part of a small team.
 Profile:  - You have a Bachelor degree in IT and 2 years and more of professional experience, in a similar position; - You have excellent skills in Microsoft Windows/Office/Apple environments, an understanding of the principles of networking and internet technologies and, all types of mobile devices; - You are able to work effectively in a busy office environment and committed to deliver a high standard of work;  - You have good organisational and time management skills and you are able to deal effectively with people at all levels and, to work within a team;  - You have a consistent high level of customer care and responsiveness and, you are professional with good manners;  - You are fluent in French and have good skills in English.
 For more information please contact Lydia LEU-SARRITZU by phone on +352 26 29 45 24.
 THE RECRUITER is a recruitment and executive search company specialised in ICT - Telecoms - Digital - Cleantech - Services & Industry. THE RECRUITER empowers companies in their recruitment and HR projects, trusting that Human Factor, thanks to committed, motivated and implicated people, will bring success and added value in any business. THE RECRUITER defines its core values as: transparency, flexibility, professionalism and commitment. We apply these rules to any HR project we are in charge of.
 Lieu: Luxembourg - Salaire: Non communiqué - Catégorie: IT / Programmation  - Termes: CDI, Temps plein  - Dernière mise à jour: 17/02/2017 - Contact: Human Ressources - Postuler pour cet emploi - Pour pouvoir postuler à cet emploi, veuillez indiquer votre nom et votre adresse mail ci-dessous.
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 #Date:      2017-02-17
 #Day:       jeudi
 #URL:       https://fr.jobs.lu/ApplyForJob.aspx?Id=130694
 #JobID:     130694
 #Origin:    monster.lu
 #Action:    web
 #Website:   http://www.cactus.lu/
 #Company:   Cactus
 #Contact:   Alain Friob
 #EMail:
 #Phone:     +352.282.890.20
 #Address:   Route des Trois Cantons L-8399 Windhof
 #Title:     Agent Helpdesk
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 Entreprise Cactus S.A.   Lisez notre profil
 Contact Ressources Humaines - Adresse: Route des Trois Cantons, L-8399 Windhof, Luxembourg  - Site Web: www.cactus.lu
 Agent Helpdesk / support IT (m/f)
 VOS MISSIONS: - Prendre les appels et accompagner les utilisateurs dans leurs requêtes - Diagnostiquer, corriger et résoudre les incidents d'utilisateurs - Accompagner les utilisateurs jusqu'à la clôture de l'incident
 VOTRE PROFIL: - Titulaire d’un diplôme de fin d’études secondaires avec option informatique - Vous avez une bonne maîtrise des principaux logiciels MS-OFFICE - Vous avez également des connaissances MS Windows  - Vous maîtrisez le luxembourgeois, français et l’allemand - Vous avez le sens du service, et vous savez faire preuve d’empathie - Vous êtes capable de travailler en équipe et de manière autonome - Expérience auprès d’un helpdesk informatique considérée comme un avantage
 POUR POSTULER: Si vous correspondez à ce profil et que vous souhaitez intégrer une société leader de la grande distribution ainsi qu'une équipe motivante et dynamique, n’hésitez plus à nous transmettre dés à présent votre dossier de candidature complet en postulant en ligne ci-dessous.
 Lieu Windhof - Catégorie Centres d'appel / Service clients, IT / Programmation  - Termes CDI, Temps plein   - Dernière mise à jour 10/02/2017  - Contact -  Ressources Humaines - Postuler pour cet emploi - Pour pouvoir postuler à cet emploi, veuillez indiquer votre nom et votre adresse mail ci-dessous.
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 #Date:      2017-02-17
 #Day:       Jeudi
 #URL:       http://offres-demploi.monster.lu/v2/job/View?JobID=180696423&MESCOID=1500134001001&jobPosition=1
 #JobID:     180696423
 #Origin:    monster.lu
 #Action:    web
 #Website:   https://www.lih.lu/
 #Company:   Luxembourg Institute of Health
 #Contact:   Natacha Beicht (HR)
 #EMail:
 #Phone:     +352.269.701 | +352.269.707.23
 #Address:   1 A-B Rue Thomas Edison L-1445 Strassen
 #Title:     IT Helpdesk Technician
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 IT Helpdesk Technician (m/f) (H/F)
 chez LUXEMBOURG INSTITUTE OF HEALTH  Luxembourg L-1210
-2017-03-21
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 IT Helpdesk Technician (m/f)
 Permanent contract, full-time, entry date: immediately
 The IT Helpdesk Technician will be responsible for the assistance of the IT Manager with the operational management of the Luxembourg Institute of Health computing equipment (installation & maintenance of PCs, servers and software) and  the management of the network and support users in their daily activities.
 Key Accountabilities:  - Receive and check deliveries of equipment and ensure the installation and maintenance of PCs  - Update the software and hardware inventory.  - Manage the network by defining user accounts on a day-to-day basis, following a determined security procedure.  - Call handling, tracking, dispatching and escalation. - Participate in the help desk, reply quickly to support requests from users, analyze the problems encountered and provide appropriate solutions.  - Develop installation procedures for the hardware and software equipment.  - Perform analysis, testing and installing of company end-user devices, such as, but not limited to, PC, Laptop, printer, tablet, smartphone.  - Perform day-to-day team operations tasks like email, software- and access-management as well as follow-up of assigned support requests with end-users and/or suppliers
 Key Skills, Experience and Qualifications: - Technical degree in computer science (ideally 2 years' higher education) - Experience of 2 years in the management of computing equipment or a helpdesk is an advantage.  - Good organization skills, team player, capacity for analysis and problem solving, good social skills and helpfulness.  - Strong desire to learn new technologies - IT skills: Technical knowledge of LAN, Ethernet, Windows, Microsoft Office, VMWare, Linux, VoIP, WIFI, Windows server, GLPI, SCCM, Mac OS.  - Language skills: fluent command of French and English. Knowledge of another language of the European Union is an asset.
 Located in Luxembourg, LIH offers the opportunity to work in a dynamic, international and multilingual environment that values personal respect and professional achievement based on the highest intellectual and ethical standards. The remuneration for this position shall be based on qualification and experience. Applications including a cover letter and a full curriculum vitae should be sent using the following Ref.: VD/HT0217/TL/ADM IT until 12th March 2017 by clicking on the "apply" button below
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 #Date:    	2017-02-13
 #Day:     	Lundi
 #URL:     	http://offreemploi.monster.lu/1-help-desk-agent-m-f-luxembourgish-english-german-french-offre-emploi-luxembourg-178303555.aspx?mescoid=1500134001001&jobPosition=8
 #JobID:   	178303555
 #Origin:  	Monster
 #Action:  	Web
 #Website: 	http://ctg.com
 #Company: 	CTG
 #Contact: 	Mme Martin Pauline
 #EMail:   	jobs.itsm@ctg.com
 #Phone:   	+352.298.727.1
 #Address: 	ZA de Bourmicht, 10 L-8070 Bertrange
 #Title:   	Help Desk Agent
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 Would you like to evolve in a structure where professional commitment and career development are key words? CTG is looking for :
 1 Help Desk Agent (M/F) (Luxembourgish, English, German & French)
 Böhmer Careers  -  Country Luxembourg - Contract Type CDI - Business Line ITSM - Sector Various
 Your Mission in this challenging position: - Help desk 1st line support - Call handling, tracking, dispatching and escalation - Understanding and resolution of incidents - Monitoring critical system - Production of monthly reports - Working in week end mode
 TECHNICAL SKILLS: - Knowledge and experience with IT system - Experience in a help-desk / support environment  - Knowledge of MS Office & related applications - Comprehension and experience with Cisco VPN - Active Directory - Exchange - Windows 7 - Remote support - Willing to learn & develop quickly - Dynamic - Flexible & willing to adjust to different client environments
 PERSONAL SKILLS: - Excellent communication skills - Stress tolerance - Ability to work in autonomy - Ability to follow up on incidents and to set priorities - Service minded and result oriented - Enjoy team work - Flexibility in working hours and shift rotation when necessary
 LANGUAGES SKILLS: - Luxembourgish FLUENT - German - English - French
 Our offer: A CUSTOMIZABLE SALARY PACKAGE : - On 12 or 13 months basis - With or without company car - Meal Vouchers or financial compensation - Extra-legal advantages..
 AN INDIVIDUAL MANAGEMENT SYSTEM OF CAREER : - A personal development plan - Growth opportunities in accordance with your knowledge and commitment - A company culture that is characterized by open communication and exceptional care for our collaborators - A wide training choice in accordance with your needs and those of the market - A regular follow up of your assignment with the client
 ADVANTAGE PROVIDE BY LUXEMBOURG : - Child allowances - Taxes (monthly salary slip showing a breakdown of contributions) - Social security
 AN OPEN COMPANY CULTURE WITH RESPECT FOR YOUR PERSONAL LIFESTYLE:  - Staff-meetings several times per year - Lunch-Workshops on a multitude of subjects - Diverse after-hour Activities supported by the Company (Sports, Gaming, Cultural, Social, …. )
 We are:  - Present in Luxembourg for 20 years - The second largest IT Consulting firm at country level - A major player in the Financial and Public sectors - Organized into 4 services lines: Infrastructure, Development,Testing and Financial Services - Awarded "Best Workplace" 6 years in a row !
 Interested in this position ? -  Please feel free to send us your profile : Want to learn more about us : http://jobs.ctg.eu/  - CTG LUXEMBOURG PSF - Mme Martin Pauline - jobs.itsm@ctg.com - ZA de Bourmicht, 10 - L-8070 Bertrange
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