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| 1 | Tak fordi du kontaktede Adobe. | |
| 2 | Du bliver snart ekspederet af en repræsentant. | |
| 3 | Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible. | |
| 4 | ||
| 5 | While you wait, you can try our community forums where experts are online 24/7. | |
| 6 | ||
| 7 | You are now chatting with 'Sarath Kumar' | |
| 8 | Sarath Kumar: Hello! Welcome to Adobe Customer Service. | |
| 9 | Sarath Kumar: Hi Thor. | |
| 10 | Thor Skinderholm: hi. :-) | |
| 11 | Sarath Kumar: Sorry to know that you are looking to cancel the subscription. | |
| 12 | Sarath Kumar: Let me check and help you with the options | |
| 13 | Thor Skinderholm: thank you | |
| 14 | Sarath Kumar: Pleasure, | |
| 15 | Sarath Kumar: May I know the reason for canceling your subscription for photography? | |
| 16 | Thor Skinderholm: change of job actually, i wont have the time to use it, and all money i make will go into product development. | |
| 17 | Sarath Kumar: Alright. | |
| 18 | Sarath Kumar: Thor, I see that you activated this membership on Jun. 04, 2014. | |
| 19 | Sarath Kumar: If an annual plan is cancelled between the contract, there will be a cancellation charge. | |
| 20 | Sarath Kumar: **The annual plan you enrolled in offers lower monthly payments and requires a one-year commitment. This plan is ideal for someone with an ongoing need to use Adobe's Creative software. If you decide to end your subscription before the one-year period is over, you no longer qualify for one-year subscription pricing. | |
| 21 | Sarath Kumar: You will be billed at 50% of your remaining months in your annual contract. | |
| 22 | Sarath Kumar: In your case I am afraid it will be 364.08 DKK | |
| 23 | Sarath Kumar: However I have an offer for you here to avoid this cancellation fee. | |
| 24 | Sarath Kumar: And also to reduce the total cost of the contract. | |
| 25 | Thor Skinderholm: I didn't think I had an annual contract... | |
| 26 | Sarath Kumar: If you could continue the annual contract which ends in June. 2015, I will be able to offer you next '2 months' of your membership absolutely free of cost. | |
| 27 | Sarath Kumar: By accepting this offer, you can avoid the cancellation fee and also pay 2 less months in your annual contract. | |
| 28 | Sarath Kumar: *The product price is just 91,02 DKK/mnth and it's cheap also because of the annual commitment. | |
| 29 | Thor Skinderholm: so I do nothning and get 2 months free? | |
| 30 | Sarath Kumar: Yes, and you may cancel the subscription without any cancellation fee in the last month of you annual contract(June 2015) | |
| 31 | Sarath Kumar: *the charges for Oct. and Nov. will be waived. | |
| 32 | Thor Skinderholm: whats the catch then? | |
| 33 | Sarath Kumar: Thor, You can avoid this one time early cancellation fee and pay 2 less months in the 12 year annual contract. | |
| 34 | Sarath Kumar: I would suggest you to accept this offer rather than paying the cancellation fee for nothing. | |
| 35 | Thor Skinderholm: sounds like a good deal. but i still don't understand why i get the offer. :) | |
| 36 | Sarath Kumar: We see that you are a new user to our creative cloud family and we would be sorry to see you go. | |
| 37 | Thor Skinderholm: but the cancelation is still cheaper for me, since i won't be using the program anyway. | |
| 38 | Thor Skinderholm: I would like to cancel my subscription | |
| 39 | Sarath Kumar: Okay | |
| 40 | Sarath Kumar: FYI, your contract ends in Jun. 2015, so you may cancel the subscription without any cancellation fee after your bill in May. 2015. | |
| 41 | Sarath Kumar: You still wish to cancel the plan? | |
| 42 | Thor Skinderholm: but that would cost me 819 DKK instead of the fee of 346 DKK right? | |
| 43 | Sarath Kumar: No. | |
| 44 | Sarath Kumar: That's not correct. | |
| 45 | Sarath Kumar: If I were to give you next 2 months of your membership for free, you next bill bill will comes out in Dec. | |
| 46 | Sarath Kumar: Meaning you have another 5 more payments to fulfil your annual contract. | |
| 47 | - | Thor Skinderholm: sorry, that would make it, 637 DKK instead of 346 DKK |
| 47 | + | Thor Skinderholm: sorry, that would make it, 637 DKK instead of 346 DKK |
| 48 | Sarath Kumar: No, it will be DKK 546, 12 DKK( sorry, it's 6 payments left and not 50. | |
| 49 | Thor Skinderholm: and still 200 more, than if I cancel | |
| 50 | Sarath Kumar: Okay | |
| 51 | Sarath Kumar: Allow me 2 minutes while I cancel the membership. | |
| 52 | Thor Skinderholm: yes. thank you | |
| 53 | Sarath Kumar: You are welcome. | |
| 54 | Sarath Kumar: Thank you for your patience. | |
| 55 | Sarath Kumar: I have canceled the subscription with the cancellation charges. | |
| 56 | Sarath Kumar: Reference # for debit: 0075432889 | |
| 57 | Sarath Kumar: You will be billed within the next 3-5 days. | |
| 58 | Sarath Kumar: Is there anything else I can help you with? | |
| 59 | Thor Skinderholm: no, thank you, that was all |
