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You are now chatting with 'Sarath Kumar'
Sarath Kumar: Hello! Welcome to Adobe Customer Service.
Sarath Kumar: Hi Thor.
Thor Skinderholm: hi. :-)
Sarath Kumar: Sorry to know that you are looking to cancel the subscription.
Sarath Kumar: Let me check and help you with the options
Thor Skinderholm: thank you
Sarath Kumar: Pleasure,
Sarath Kumar: May I know the reason for canceling your subscription for photography?
Thor Skinderholm: change of job actually, i wont have the time to use it, and all money i make will go into product development.
Sarath Kumar: Alright.
Sarath Kumar: Thor, I see that you activated this membership on Jun. 04, 2014.
Sarath Kumar: If an annual plan is cancelled between the contract, there will be a cancellation charge.
Sarath Kumar: **The annual plan you enrolled in offers lower monthly payments and requires a one-year commitment. This plan is ideal for someone with an ongoing need to use Adobe's Creative software. If you decide to end your subscription before the one-year period is over, you no longer qualify for one-year subscription pricing.
Sarath Kumar: You will be billed at 50% of your remaining months in your annual contract.
Sarath Kumar: In your case I am afraid it will be 364.08 DKK
Sarath Kumar: However I have an offer for you here to avoid this cancellation fee.
Sarath Kumar: And also to reduce the total cost of the contract.
Thor Skinderholm: I didn't think I had an annual contract...
Sarath Kumar: If you could continue the annual contract which ends in June. 2015, I will be able to offer you next '2 months' of your membership absolutely free of cost.
Sarath Kumar: By accepting this offer, you can avoid the cancellation fee and also pay 2 less months in your annual contract.
Sarath Kumar: *The product price is just 91,02 DKK/mnth and it's cheap also because of the annual commitment.
Thor Skinderholm: so I do nothning and get 2 months free?
Sarath Kumar: Yes, and you may cancel the subscription  without any cancellation fee in the last month of you annual contract(June 2015)
Sarath Kumar: *the charges for Oct. and Nov. will be waived.
Thor Skinderholm: whats the catch then?
Sarath Kumar: Thor, You can avoid this one time early cancellation fee and pay 2 less months in the 12 year annual contract.
Sarath Kumar: I would suggest you to accept this offer rather than paying the cancellation fee for nothing.
Thor Skinderholm: sounds like a good deal. but i still don't understand why i get the offer. :)
Sarath Kumar: We see that you are a new user to our creative cloud family and we would be sorry to see you go.
Thor Skinderholm: but the cancelation is still cheaper for me, since i won't be using the program anyway.
Thor Skinderholm: I would like to cancel my subscription
Sarath Kumar: Okay
Sarath Kumar: FYI, your contract ends in Jun. 2015, so you may cancel the subscription without any cancellation fee after your bill in May. 2015.
Sarath Kumar: You still wish to cancel the plan?
Thor Skinderholm: but that would cost me 819 DKK instead of the fee of 346 DKK right?
Sarath Kumar: No.
Sarath Kumar: That's not correct.
Sarath Kumar: If I were to give you next 2 months of your membership for free, you next bill bill will comes out in Dec.
Sarath Kumar: Meaning you have another 5 more payments to fulfil your annual contract.
Thor Skinderholm: sorry, that would make it, 637 DKK instead of 346 DKK
Sarath Kumar: No, it will be DKK 546, 12 DKK( sorry, it's 6 payments left and not 50.
Thor Skinderholm: and still 200 more, than if I cancel
Sarath Kumar: Okay
Sarath Kumar: Allow me 2 minutes while I cancel the membership.
Thor Skinderholm: yes. thank you
Sarath Kumar: You are welcome.
Sarath Kumar: Thank you for your patience.
Sarath Kumar: I have canceled the subscription with the cancellation charges.
Sarath Kumar: Reference # for debit: 0075432889
Sarath Kumar: You will be billed within the next 3-5 days.
Sarath Kumar: Is there anything else I can help you with?
Thor Skinderholm: no, thank you, that was all