Carewise Health ADP SHPS Louisville kentucky newt gingrich

FW: Transition of your intermittent FMLA
Mon, Feb 7, 2011 3:49 pm
Vinch, Vicky (Vicky.Vinch@shps.com)
To:you Details
Copy of Intermittent Timesheet...XLS (25 KB)


From: ShpsBenefits
Sent: Monday, February 07, 2011 3:28 PM
Subject: Transition of your intermittent FMLA


   SHPS

You are receiving this e-mail communication because our records reflect that you have requested, or are currently on, an intermittent FMLA Leave of Absence.

As previously communicated to all SHPS associates, effective January 01, 2011 SHPS began utilizing Matrix Absence Management for our FMLA administration needs.

As such, going forward the next time you report an absence due to an intermittent FMLA leave, you will need to utilize the attached Time Tracking Sheet to report your absence to Matrix. A Leave Coordinator from Matrix will then contact you to review your existing Health Care Provider Certification and will ask you to provide updated information regarding your leave of absence. If you no longer need intermittent leave, please notify Matrix at the number provided below.

If you still need intermittent leave, each pay period you will still be required to submit a timesheet indicating the time you have taken toward your intermittent leave for that pay period. The timesheet is to be completed, signed by your supervisor and faxed back to Matrix. Matrix will then notify SHPS of the time you have requested.

Please make multiple copies of the attached Time Tracking Sheet, as this will need to be used each time you report intermittent time to Matrix.

You may contact Matrix at the address or telephone number listed below:

Matrix Absence Management
1121 North 28th Drive
Building E Suite 100
Phoenix, AZ. 85029
Phone: 800-866-2301
Fax: 408-361-9030

If you have any questions or concerns regarding this transition, please contact the Benefits Team via e-mail at SHPSBenefits@shps.com or contact the SHPS Benefits Hotline at 1-800-807-8845.

Sincerely,

SHPS Benefits Team

To:you (Bcc) + 3 more Details
Hi Cathy -

I did see my MD this afternoon, and he stated I cannot return to work for 6-8 weeks.  He said he cannot have the FMLA certification filled out today - that they hope to fax it to SHPS by Friday (to (502) 297-5345 which is the fax number on the form I have - please let me know if this number has changed) if possible, although he also stated per Federal Law they have 30 days to complete this form.  He also stated per the FMLA form from SHPS I have 15 calendar days from the time I'm given the form from HR.  I did have a copy of the blank form here at home & used this one today (although Mark Tatum did offer to email it to me).  The right foot is fractured and the left ankle is sprained.

I also spoke with Mark Tatum a little while ago and asked if I am required to call in each day until the FMLA was approved/denied by Matrix, and if I understood correctly I was to direct this question to you. Is this necessary?  I do not wish, after all, to create more work or incovenience than necessary for Marshall or Workforce.

My MD said to give you his information - if you have any questions feel free to call him:

Tipton and Unroe
Dr. Ryan Lemmenes
8017 Bardstown Road, Suite 106
Louisville, KY 40291
502-239-6600

Please let me know if there is anything else you may need from me.

Thank you kindly,

Best Regards,
Vicky Vinch
 To:you (Bcc) + 3 more Details
Cathy, do I need to call in my absence to Workforce each morning 60 minutes prior to the start of my shift since my FMLA forms are currently being completed by my MD and I've notified SHPS that I will be out for the next few weeks for medical reasons?

Thank you,
Vicky

 To:you Details


________________________________

From: Tatum, Mark
Sent: Mon 6/20/2011 1:28 PM
To: Vinch, Vicky
Subject: RE: Calling Out While on LOA/FMLA



Vicky,



Thank you for the follow-up email. My earlier communication was not a reprimand simply a statement.



Mark





Mark Tatum

Manager, Human Resources



SHPS, Inc.



9200 Shelbyville Rd

Louisville, KY 40222

Tel 502 326-4514

Fax 502 263-5611



Improving personal health and optimizing healthcare spending

www.shps.com <http://www.shps.com/>



CONFIDENTIALITY NOTICE: This electronic message transmission is intended only for the person or the entity to which it is addressed and may contain information that is privileged, confidential or otherwise protected from disclosure. If you have received this transmission, but are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or use of the contents of this information is strictly prohibited. If you have received this e-mail in error, please contact SHPS at privacy@shps.com and destroy the original message and all copies.

________________________________

From: Vinch, Vicky
Sent: Monday, June 20, 2011 1:16 PM
To: Tatum, Mark
Subject: RE: Calling Out While on LOA/FMLA



Thank you, Mark. I am only asking because as you can see below I was told to call in every day until the FMLA was approved by Matrix. I do appreciate the clarification. I'd sent these from my SHPS email as my personal emails were not being responded to.



I have made silly errors in the past (like leaving when I could neither hear or breathe) that nearly cost me my job - I am simply trying to avoid that now and attempting to ensure I have covered all my bases on this end since my past experiences in working with my immediate supervisors have not been successful. So forgive me if I tend to stay on top of things to ensure everything is done correctly.



Just as with the problems I'd had with difficulty in hearing my calls at work. Cathy repeatedly told me there was nothing SHPS would or could do to help (I have years worth of emails to that effect). I'd asked many times if there was anything we could do to increase the volume on my phones - I was told no. We then at some point went to HR and they indicated SHPS could get me a headset that would help. It was perhaps neary a year later I was able to get them.



Once we went over to the Arizona switch we lost a sigificant amount of voice clarity on our phones. I'd again asked Cathy if there was anything we could do. I finally went to Voc Rehab for help, and they agreed to finance hearing aids ($6,000) that were designed specifically for use in conjunction with our phones so I would still be able to do my job. These were bluetooth capable hearing aids to be used in conjunction with a bluetooth capable device that was compatible with our phones.



I'd asked Cathy if SHPS would help me purchase the device - Cathy said no. I gave all the information on our phones to VocRehab hoping for help, however they gave me a device that is compatible with analog phones, only, although I'd clearly indicated these were VOIP phones.



Since I've got somewhat of an electronics background, I'd hoped to be able to convert the device to be compatible with our phones however learned that was not possible.



I'd then contacted the manufacturer of our phones and was told there was one device that would in fact be compatible with the streamer (receiving device that communicated with my hearing aids). I'd again asked Cathy if SHPS could possibly help me with that - she said no.



I purchased it myself.



According to VocRehab, that is not the way it was supposed to go.







________________________________

From: Tatum, Mark
Sent: Mon 6/20/2011 12:49 PM
To: Vinch, Vicky; Hayes, Catherine
Subject: RE: Calling Out While on LOA/FMLA

Vickie,



I appreciate you checking on Workforce status, however you are out on a Medically required time away. Your responsibility at this time is to get well, once you have made the initial call-off notification as required, please do not spend you time accessing emails, workforce management, etc.



Thank you!

Mark





Mark Tatum

Manager, Human Resources



SHPS, Inc.



9200 Shelbyville Rd

Louisville, KY 40222

Tel 502 326-4514

Fax 502 263-5611



Improving personal health and optimizing healthcare spending

www.shps.com <http://www.shps.com/>



CONFIDENTIALITY NOTICE: This electronic message transmission is intended only for the person or the entity to which it is addressed and may contain information that is privileged, confidential or otherwise protected from disclosure. If you have received this transmission, but are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or use of the contents of this information is strictly prohibited. If you have received this e-mail in error, please contact SHPS at privacy@shps.com and destroy the original message and all copies.

________________________________

From: Vinch, Vicky
Sent: Monday, June 20, 2011 12:37 PM
To: Hayes, Catherine
Cc: Tatum, Mark
Subject: RE: Calling Out While on LOA/FMLA



Thanks. I'm only asking because I see workforce already has me out as LOA for the balance of this week and thought perhaps they may have received additional information other than what I've given them as I've been calling out on a dialy basis.



Appreciate it.



________________________________

From: Hayes, Catherine
Sent: Mon 6/20/2011 12:25 PM
To: Vinch, Vicky
Cc: Tatum, Mark
Subject: RE: Calling Out While on LOA/FMLA

I'm not really the one to be answering these questions. I'll get something from Matrix once the review is complete (haven't seen anything yet) but I'm sure you'll get the same information at the same time. I really don't know what other paperwork you'd need to fill out for the disability piece. Mark?



________________________________

From: Vinch, Vicky
Sent: Monday, June 20, 2011 12:19 PM
To: Hayes, Catherine
Cc: Tatum, Mark
Subject: RE: Calling Out While on LOA/FMLA

Hi Cathy -



Do we have any word on whether my FMLA application has been reviewed? If so, for what length of time, please? Also, is there anything I need to complete paperwork-wise for the disability? (I'm uncertain of what the distinction is between short-term and long-term: I'd thought mine would be short-term although you'd stated long-term below?).



Thank you,

Vicky



________________________________

From: Hayes, Catherine
Sent: Wed 6/15/2011 5:56 PM
To: Vinch, Vicky
Subject: RE: Calling Out While on LOA/FMLA

Matrix

-----Original Message-----
From: Vinch, Vicky
Sent: Wednesday, June 15, 2011 5:54 PM
To: Hayes, Catherine
Subject: RE: Calling Out While on LOA/FMLA

Gotcha - thank you Cathy.
"The absence folks" - is this meaning my MD's documentation (which supposedly should be faxed to SHPS by the end of this week) or Matrix?





-----Original Message-----
From: Hayes, Catherine
Sent: Wed 6/15/2011 5:40 PM
To: Vinch, Vicky
Cc: Stewart, Teresa; Tatum, Mark
Subject: RE: Calling Out While on LOA/FMLA

Sorry . . . I was trying to gather the answer and got various opinions. When I put them all together this is what we get:


Until your long term FMLA is approved, you must call in every day. Once we get the documentation from the absence folks that says: Vicky will be off from [begin date] to [end date], you won't need to call in any longer until after the last approved date.


With intermittent FMLA, you would need to call everyday.

Hope that answers the question, let me know if it doesn't.

Thanks!


________________________________

From: Vinch, Vicky
Sent: Wednesday, June 15, 2011 5:37 PM
To: Hayes, Catherine
Cc: Stewart, Teresa; Tatum, Mark
Subject: Calling Out While on LOA/FMLA
Importance: High



Hi Cathy -

I'd tried sending the below email via my home email a couple of times however apparently it did not go through. See below text & respond, please? My MD stated I cannot work for 6-8 weeks (that time frame pending Matrix review, of course). Am I still required to notify Workforce now each morning prior to my shift? I'd asked Mark Tatum and he deferred me to you.


Thank you,
Vicky




Cathy, do I need to call in my absence to Workforce each morning 60 minutes prior to the start of my shift since my FMLA forms are currently being completed by my MD and I've notified SHPS that I will be out for the next few weeks for medical reasons?


Thank you,
Vicky




________________________________

From: VLVinch@aol.com
To: CATHERINE.HAYES@SHPS.COM
CC: Teresa.Stewart@SHPS.com, Mark.Tatum@SHPS.com
Sent: 6/14/2011 6:23:26 P.M. Eastern Daylight Time
Subj: FMLA


Hi Cathy -

I did see my MD this afternoon, and he stated I cannot return to work for 6-8 weeks. He said he cannot have the FMLA certification filled out today - that they hope to fax it to SHPS by Friday (to (502) 297-5345 which is the fax number on the form I have - please let me know if this number has changed) if possible, although he also stated per Federal Law they have 30 days to complete this form. He also stated per the FMLA form from SHPS I have 15 calendar days from the time I'm given the form from HR. I did have a copy of the blank form here at home & used this one today (although Mark Tatum did offer to email it to me). The right foot is fractured and the left ankle is sprained.


I also spoke with Mark Tatum a little while ago and asked if I am required to call in each day until the FMLA was approved/denied by Matrix, and if I understood correctly I was to direct this question to you. Is this necessary? I do not wish, after all, to create more work or incovenience than necessary for Marshall or Workforce.


My MD said to give you his information - if you have any questions feel free to call him:

Tipton and Unroe
Dr. Ryan Lemmenes
8017 Bardstown Road, Suite 106
Louisville, KY 40291
502-239-6600

Please let me know if there is anything else you may need from me.

Thank you kindly,

Best Regards,
Vicky Vinch







-----------------------------------------
CONFIDENTIALITY NOTICE: This electronic message transmission is intended only for the person or the entity to which it is addressed and may contain information that is privileged, confidential or otherwise protected from disclosure. If you have received this transmission, but are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or use of the contents of this information is strictly prohibited. If you have received this e-mail in error, please contact the sender of the e-mail and destroy the original message and all copies.

To:you Details



-----Original Message-----
From: Hayes, Catherine
Sent: Wed 6/22/2011 8:59 AM
To: Vinch, Vicky
Subject: Daily Call In

We have received notification from Matrix re: your continuous medical leave. Checked with Work Force. It won't be necessary for you to call in daily. Currently, Matrix has your last planned absence date as 8/7/11. We would expect to see you or hear from you by 8/8/11.

If, for any reason, this date should change, we'll need to revisit.

Thanks!
To:you Details
Spoke w. Blanca Para just now and advised her per my MD he recommends not returning to work until 8/8/11.
She stated there is no need to advise SHPS or my Supervisor.

________________________________

From: Hayes, Catherine
Sent: Wed 6/22/2011 8:59 AM
To: Vinch, Vicky
Subject: Daily Call In


We have received notification from Matrix re: your continuous medical leave. Checked with Work Force. It won't be necessary for you to call in daily. Currently, Matrix has your last planned absence date as 8/7/11. We would expect to see you or hear from you by 8/8/11.

If, for any reason, this date should change, we'll need to revisit.

Thanks!
To:you Details
Intake 1268154 has been successfully completed.... Your contact person in Matrix is Williams Marla, 1-800-866-2301, Marla.Williams@matrixcos.com

To:you Details
Intake 1268172 has been successfully completed.... Your contact person in Matrix is Parra Blanca, 1-800-866-2301, blanca.parra@matrixcos.com

To:you Details
No problem any time.

Have a good day



Blanca Parra
Integrated Claims Examiner
Matrix Absence Management, Inc.
Phone: 602.866.2333 ext. 56022

Fax: 602.866.9707
blanca.parra@matrixcos.com
www.matrixcos.com
"NOTICE:  the information contained in this electronic mail transmission is intended by Matrix Absence Management, Inc., for the use of the named individual or entity to which it is directed and may contain information that is privileged or otherwise confidential.  If you have received this electronic mail transmission in error, please delete it from your system without copying or forwarding it, and notify the sender of the error by reply email or by telephone, so that the sender's address records can be corrected."



From: VLVinch@aol.com [mailto:VLVinch@aol.com]
Sent: Tuesday, October 25, 2011 1:14 PM
To: Blanca Parra
Subject: Re: Status of My Claim?



Ok, thanks, Blanca!  Appreciate it!



Vicky



In a message dated 10/25/2011 4:00:49 P.M. Eastern Daylight Time, Blanca.Parra@matrixcos.com writes:

Not yet but it can take up to 24 hours to receive a fax.

Thank you



Blanca Parra
Integrated Claims Examiner
Matrix Absence Management, Inc.
Phone: 602.866.2333 ext. 56022

Fax: 602.866.9707
blanca.parra@matrixcos.com
www.matrixcos.com
"NOTICE:  the information contained in this electronic mail transmission is intended by Matrix Absence Management, Inc., for the use of the named individual or entity to which it is directed and may contain information that is privileged or otherwise confidential.  If you have received this electronic mail transmission in error, please delete it from your system without copying or forwarding it, and notify the sender of the error by reply email or by telephone, so that the sender's address records can be corrected."



From: vlvinch@aol.com [mailto:vlvinch@aol.com]
Sent: Tuesday, October 25, 2011 12:37 PM
To: Blanca Parra
Subject: Re: Status of My Claim?



Blanca, have you received anything additional from my MD yet?  (Dr. Donald Wood).

Thank you!

Vicky





-----Original Message-----
From: Blanca Parra <Blanca.Parra@matrixcos.com>
To: vlvinch <vlvinch@aol.com>
Sent: Tue, Oct 25, 2011 12:54 pm
Subject: RE: Status of My Claim?

Vicki,

The only the thing received was a medical certification with insufficient medical so have her provide me with office notes from September 2011 to the present. Regards to the attorney that is your decision.

Thank you



Blanca Parra
Integrated Claims Examiner
Matrix Absence Management, Inc.
Phone: 602.866.2333 ext. 56022

Fax: 602.866.9707
blanca.parra@matrixcos.com
www.matrixcos.com
"NOTICE:  the information contained in this electronic mail transmission is intended by Matrix Absence Management, Inc., for the use of the named individual or entity to which it is directed and may contain information that is privileged or otherwise confidential.  If you have received this electronic mail transmission in error, please delete it from your system without copying or forwarding it, and notify the sender of the error by reply email or by telephone, so that the sender's address records can be corrected."



From: vlvinch@aol.com [mailto:vlvinch@aol.com]
Sent: Tuesday, October 25, 2011 9:40 AM
To: Blanca Parra
Subject: Re: Status of My Claim?



Hi Blanca -

I'm on with my MDO again now, speaking with Violet w. Dr. Wood's office - she indicated they have sent everything you'd requested.  She said she will contact you to see what else it is you may be missing as she's sent whatever was requested and she is not aware of any pending requests.

Thank you so much - anything you can do would be greatly appreciated.  Do you think I need to contact an attorney?
Best Regards,
Vicky





-----Original Message-----
From: Blanca Parra <Blanca.Parra@matrixcos.com>
To: VLVinch <VLVinch@aol.com>
Sent: Tue, Oct 25, 2011 12:01 pm
Subject: RE: Status of My Claim?

Vicky,

When we spoke on Friday 10/21/11 I inform you that we need medical records, progress notes. You indicated that you would follow up with your physician and I have not received any update medical.

Thank you



Blanca Parra
Integrated Claims Examiner
Matrix Absence Management, Inc.
Phone: 602.866.2333 ext. 56022

Fax: 602.866.9707
blanca.parra@matrixcos.com
www.matrixcos.com
"NOTICE:  the information contained in this electronic mail transmission is intended by Matrix Absence Management, Inc., for the use of the named individual or entity to which it is directed and may contain information that is privileged or otherwise confidential.  If you have received this electronic mail transmission in error, please delete it from your system without copying or forwarding it, and notify the sender of the error by reply email or by telephone, so that the sender's address records can be corrected."



From: VLVinch@aol.com [mailto:VLVinch@aol.com]
Sent: Tuesday, October 25, 2011 8:36 AM
To: Blanca Parra
Subject: Status of My Claim?



Good Morning, Blanca -



What is the status of my disability claim, please?  This claim was filed on September 23, and I have not had any income since then.  Please - I need help.  Do you think I need to contact an attorney?



Thanks!

Vicky
Hello Blanca -

Attached please find the MD's notes from my endocrinologist, Dr. Donald D. Wood.  When we'd previously spoken you'd indicated this is all that you'd needed in order to process my disability claim.

Anything you can do to expedite this claim would be greatly appreciated.  I have not had any income in a month.  I no longer have heat in my home - tomorrow night it is expected to reach the 30's.  I was unable to make my mortgage payment last week.  My homeowners & car insurance are both overdue.  I have no paper products left in my house whatsoever so you can imagine what that is like with this flu or whatever it is.

I currently have no mobility in my head or neck.
Body aches everywhere.
Severe fatigue (constant)
Dizziness.
Loss of appetite.
Freezing cold (constant).
Insomnia.
Constant headache.
Severe tinnitus.
Nausea.
I have had the above for months, and they are getting progressively worse.
I do have benign paroxysmal positional vertigo which was diagnosed by Heuser Hearing Institute here in Louisville, however I am unable to continue treatment with it as I simply do not have the co-pay.
I do have an adrenal adenoma.
I currently have either the flu or bronchitis which I cannot get treatment for because I do not have the co-pay.
I had a ruptured brain aneurysm back in 1998 (major subarachnoid hemmorage) which has left me with a few problems, as well as a periventricular shunt.
I have a vertebrobasilar insufficiency bought caused by the aneurysm, diagnosed by Dr. Walter Olson, a neurology specialist in movement disorders.

Just to mention a few.  Dr. Wood now suspects fibromyalgia.  I do not have the copay to see a specialist.

Please, if there is anything you can do to complete my claim I would greatly appreciate it.

Thank you,
Vicky Vinch

To:you (Bcc) + 2 more Details
Can anyone PLEASE tell me what you need???

From: Blanca.Parra@matrixcos.com
To: VLVinch@aol.com
Sent: 11/3/2011 3:10:14 P.M. Eastern Daylight Time
Subj: RE: MD's Notes

Vicki,

I have received your medical notes I will submit for a medical review and will provide an update once completed.

Thank you



Blanca Parra
Integrated Claims Examiner
Matrix Absence Management, Inc.
Phone: 602.866.2333 ext. 56022

Fax: 602.866.9707
blanca.parra@matrixcos.com
www.matrixcos.com
"NOTICE:  the information contained in this electronic mail transmission is intended by Matrix Absence Management, Inc., for the use of the named individual or entity to which it is directed and may contain information that is privileged or otherwise confidential.  If you have received this electronic mail transmission in error, please delete it from your system without copying or forwarding it, and notify the sender of the error by reply email or by telephone, so that the sender's address records can be corrected."



From: VLVinch@aol.com [mailto:VLVinch@aol.com]
Sent: Thursday, November 03, 2011 11:43 AM
To: Blanca Parra
Subject: MD's Notes



Hello Blanca -



Attached please find the MD's notes from my endocrinologist, Dr. Donald D. Wood.  When we'd previously spoken you'd indicated this is all that you'd needed in order to process my disability claim.



Anything you can do to expedite this claim would be greatly appreciated.  I have not had any income in a month.  I no longer have heat in my home - tomorrow night it is expected to reach the 30's.  I was unable to make my mortgage payment last week.  My homeowners & car insurance are both overdue.  I have no paper products left in my house whatsoever so you can imagine what that is like with this flu or whatever it is.



I currently have no mobility in my head or neck.

Body aches everywhere.

Severe fatigue (constant)

Dizziness.

Loss of appetite.

Freezing cold (constant).

Insomnia.

Constant headache.

Severe tinnitus.

Nausea.

I have had the above for months, and they are getting progressively worse.

I do have benign paroxysmal positional vertigo which was diagnosed by Heuser Hearing Institute here in Louisville, however I am unable to continue treatment with it as I simply do not have the co-pay.

I do have an adrenal adenoma.

I currently have either the flu or bronchitis which I cannot get treatment for because I do not have the co-pay.

I had a ruptured brain aneurysm back in 1998 (major subarachnoid hemmorage) which has left me with a few problems, as well as a periventricular shunt.

I have a vertebrobasilar insufficiency bought caused by the aneurysm, diagnosed by Dr. Walter Olson, a neurology specialist in movement disorders.



Just to mention a few.  Dr. Wood now suspects fibromyalgia.  I do not have the copay to see a specialist.



Please, if there is anything you can do to complete my claim I would greatly appreciate it.



Thank you,

Vicky Vinch