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- Marketing mix: Product, price, place, promotion
- 4C: Solution, cost, convenience, communication
- Intro -> Growth -> Maturity -> Decline
- MARKETING: Social and managerial process, obtain what they want, create and exchange products/values
- Want: Need shaped by culture and personality
- Market -> Need/Want/Demand -> Product/Service/Experience -> Value/Satisfy/Quality -> Exchange/Transact/Relation
- Marketing concepts:
- - Production / Product / Selling / Marketing / Societal Marketing
- Branding: Identify
- NEED: Establish / attract / credible / memorable / stability
- BENEFIT: Memorable / loyal / familiar / lower marketing / less risk
- Logo / Looks / Association / Image / Relationship
- How to Position: Product sale / price / quality / advertisement
- Attribute: Name/Logo/Color/Essence
- Brand Types: Product / Line / Range / Umbrella / Source / Endorsing
- Brand Equity [BRANDZ] Presence -> Relevance -> Performance -> Advantage -> Bonding
- [Resonance] Salience -> Performance/Imagery -> Judgment/Feeling -> Resonance
- Entrepreneurship: Innovation and venture creation through individual/organization/environment/process
- Entrepreneur: Actively leading their own business
- /////////////////
- Ratios:
- DEBT MANAGEMENT
- - Debt ratio: Total debt/total asset
- - Times earned interest ratio: EBIT/interest expense
- LIQUIDITY
- - Current ratio: Current asset/liability
- - Quick ratio: Current asset - inventory / current liability
- ASSET MANAGEMENT
- - Inventory turnover: Sales/inventory balance
- - Days sales outstanding(account receivable turnover): Receivable / daily sale
- - Asset turnover: sales/asset
- PROFITABILITY
- - Profit margin on sale: net income @ stockholder/sales
- - Return on total asset: EBIT/average total asset
- - Return on common equity: net income @ stockholder/av. common equity
- MARKET TREND
- - P/E ratio: price per share * share outstanding / net income
- - Book value: equity - pref stock / share outstanding
- F/P = (1+i)^n
- P/A = F/P - 1 / i F/P
- Rule of 72: Doubling time from i% interest = 72/i
- CLOP (control lead organize plan)
- Motivation determines: Direction/effort/persistence
- Taylor's: Money/piece-rate system
- Hawthorne: Attention (lighting) / social pressure (piecework)
- Expectancy: Expectancy / instrumentality / valence (effort -> performance -> outcome)
- Herzberg: Hygiene theory (Motivator/hygiene)
- Managerial Power: Legitimate / Reward / Coercive / Expert / Referent
- Leadership Models: Trait (Personal) / Behavioral (Action)
- Contingency Models: The situation or context. Fiedler/House/L-Sub
- Fiedler's Contingency: Leader style (Relationship / Task), Least Preferred Coworker, 3 situation characteristic (Relations / Task Struct. / Position Pow)
- House's Path-Goal: Identify -> reward -> clarify, leader behavior (Direct / Support / Participate / Achievement)
- Leader-Substitute: Work is rewarding, no need for leader
- Transformational vs Transactional
- BREAKEVEN FORMULA = FixC / [Sum(1 - VarC/Price)Sale%]
- DEPRECIATION:
- SL Dep: Dt = (B - S)d, d = 1/n
- B = first cost, S = salvage, d = deprate, n = # of yrs
- DB: if d = 0.1, then 10% is removed each year, Dt decreases every year
- DDB: Maximum d = 2/n
- For DB, d of year t = d(1-d)^(t-1)
- Dt thus = Bd(1-d)^(t-1)
- Implied Salvage = B(1-d)^n
- Organizational architecture: Combination of org struct, control sys, culture, HRM
- Org struct: Formal system of task&job, achieve org goals
- Ctrl system: Process to monitor efficient/effective activities
- Culture: Shared values/norms
- HRM: Recruit&select, training, performance evaluate, pay, labor relation
- Org struct: Mechanistic vs organic, factors (environ, strategy, technology, HR)
- Environ: External (mechanistic vs organic)
- Mechanistic: Indiv. special, simple hierarchy, central, standard
- Organic: Joint special, taskforce&team, decentral, mutual adjust
- Strategy: Differentiate, low-cost, response
- Technology: Skill, knowledge, tools used in goods&services management; measured by variety and analyzability [Small Batch, Mass Production, Continuous Process, IT]
- Job Design: Division of labor
- Component: Specialize, expand, psychological, self-direct, incentive, ergonomic, visual work
- Specialize -> Enlarge -> Enrich -> Empower -> Self-directed
- Job characteristic: Skill variety, task identity, task significant, autonomy, feedback
- Structure: Functional, divisional (Product / Geographic / Market), matrix, product team
- Allocating Authority: Authority / Hierarchy / Control Span / Line Manager / Staff Manager
- Integrating Mechanisms: Direct contact -> Liaison -> Taskforce -> Cross-function -> Integrating Role -> Matrix
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