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AT&T:

Contact:
- Phone: +1 (800) 288-2020

Tool(s):
- SystemX // Master tool, can run credit checks and view DL on file.
- MyCSP // Gateway for all tools.
- CCTP // Call Center Transformation Program, unsure what it does.
- Phoenix // Edits phone # information including rates.
- CRM // Livechat U-Verse Tech Support TOol?
- G2 // Fiber/U-Verse lookup // History Search "IP"
- CSR Admin // Logs into members accounts.
- CTR // Transfer calls.
- Torch // DSL lookup.
- Clarify // Looks up accounts by wireless #, can log into it and view the social & name on file.
- Telegence // Shows account information by number including last 4 of SSN on file.
- CCC // Cancels subscriptions.
- DLC // Checks how long the phone # has been in service.
- Agent Verification System // Verifies employee IDs.
- C-Care // Checks for phone/SIM updates.
- CAP // Looks up account, unsure of specifications.

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Bell:

Tool(s):
- Maxplus // Master tool.
- CSM 1 Bill // Billing lookups.
- OrderMAX
- Singleview // IP 2 Account.

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Charter:

Tool(s):
- Sigma // IP 2 account.
- IRIS // General account look up with access to all details.
- ICON

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Clear:

Tool(s):
- Boss // Master tool.
- Salesforce // Billing, adding accounts and editing plans.
- Clearsky // Used for checking status and coverage of towers.
- ATAC // VoIP call support.
- Oracle ATG // Also known as 'the oracle', used for livechat.
- Lithium // Used to access tools from live chat.

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Comcast:

Tool(s):
- Grandslam // Master-tool, all tools are contained within it.
- Einstein
- Comtrac // Billing.
- CSG
- Vision // Password reset only.
- ACSR
- CLEO
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Cox/Suddenlink:

Tool(s):
- Edgehealth // Looks up account by MAC address.
- DOCSIS. // IP address lookups.
- ICOMS // Looks up account by first and last name, account number, social, e-mail address, phone number, etc.
- Maestro // Pretty much by everything except name, everything from nodes online, channels on acc and access code.
- ICON
- SL2
- INAV
- Polaris

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CenturyLink:

Tool(s):
- Ensemble
- QRAD // IP Lookups
- iRep
- Quest
- Rx
- Facilty Check
- KGB

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Cogent:

Tool(s):
- SSRS
- Remedy Ticketing System


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Dish TV:

Tool(s):
- Legacy

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Eastlink:

Tool(s):
- Address Finder // Looks up by address.

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ECB:

Contact:
- Phone #: +1 (423) 648-1372

Tool(s):
- Omnia
- iCall
- Cad
- Toolbox
- Element

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Frontier:

Tool(s):
- JWALK // Looks up account with any info besides IP/MAC addresses.
- INET // Auto-login to an account.

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Fido / Micro-Cell:

Tool(s):
- ICM // Looks up account.
- Citrix // Logs into account.

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Optimum Online:

Tool(s):
- TDA // Billing tool.
- Optix // Logs into account and can look up by IP/MAC addresses. Tier 2 only.
- KDB
- Lite
- Trio
- Remedy
- I.D.A
- DDP
- ClearTRAN // Payment system.
- Boost
- Cable Data // Supervisors only/IP lookups

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PenTeleData:

Tool(s):
- S.M.A.R.T.

Employee ID(s):

Name: Joann
CFR: CSR2 (Employee ID)
Position: Supervisor 2 PenTeleData, Corporate Office

// Side-note: You have to social Blueridge employees instead of the actual PTD ones.

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Rogers:

Tool(s):
- V21 // Master-tool, also known as Vision 21. Every tier has access to it.
- ICM // Looks up account, used by wireless agents.
- Telli // Sub-tool of ICM, allows you to check devices on account and contracts along with do updates and change SIMs.
- Nova // Resource finder, answers questions regarding tools/products/policy. Employees only.
- SGI // Looks up account, used for internet/cable agents for internet, cable and RPH accounts.
- Selfserve // Used for support seshs, agents can generate links asking for pieces of information on file (e.g. account #s and PIN)

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Shaw Communications:

Tool(s):
- TOGAF
- UD // Unified Desktop.
- RSC Tools // IP lookup in Modem Locator/IP Address Locator

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Sprint:

Tool(s):
- CICS
- DB2
- iCare

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Sky:

Tool(s):
- Llama
- SPM // Superman, unsure what it's used for.
- Iris
- Chordiant // IP 2 account.
- Pencils // Billing lookups.

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Telus / Koodo:

Tool(s):
- Synapsis // IP/MAC address 2 account.
- Smart Desktop // Any other lookups.

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Time Warner/Road Runner:

Tool(s):
- AAD // Advanced Agent Desktop, pulls up account once you already have numbers/PIN.
- Unified // Pulls up info by IP/MAC address.
- Real
- Icon
- Genocide
- ASCG
- ATG Tools/DOCSIS // Master tools, tier 3.
- Nyroc

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TalkTalk:

Tool(s):
- Subportal // Used to lookup a customer's account.
- PortalPay // Billing tool.
- Retention // Used to terminate a customer.

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T-Mobile:

Tool(s):
- Quickview // Allows you to look up an account by basic info, not sure about changing it.
- Remedy
- Watson
- Samson // Main account management system for live-chat, not sure about call agents.
- NCI
- T-Community
- IHLR

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Verizon:

Tool(s):
- CoFEE // Master tool/swiss army knife. // Backup
- CoFEE Anywhere // Unsure of the difference between this and CoFEE.
- CSR
- iVAPP // Searching accounts // seeing if they're updated
- iGO //
- iView // Not sure.
- BDMS
- LFACS
- TIRKS
- ACSS
- DOCSIS // IP/MAC address 2 account.
- Legend // FiOS IP lookup.
- CPE Manager // Router Tools?

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Wide Open West/WOW:

Tool(s):
- ICOMS // Looks up by basic info such as account number, name, address, etc.
- M.U.S.T // Looks up by MAC address(es) and serial number(s).
- Elopa // Looks up by basic info or IP address. Tier 3 only.
- Tier One

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Windstream:

Contact:
- Phone: +1 (866) 445-6873
- Livechat: http://www.windstream.com/Support/

Tool(s):
- Datacannon // Master tool.

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Wind Mobile:

Tool(s):

- SingleUser

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