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- Language: A system of symbols used by people to communicate
- Equivocal Language: Language that is imprecise and can have more than one meaning
- Denotation:Explicit meaning found in the dictionary of a language community
- Connotation: Implied meaning associated with a word
- Euphemism: An expression used to soften the impact of its meaning
- Nonverbal communication
- Face and Eyes: Our face shows emotion and eyes can show our attention
- Voice: Pitch, Quality, Volume, Intonation, Vocalized Pause
- Touch: Haptics and range are used to show intimacy, and can be used to threaten based on physical differences
- Clothing: Colors and styles can show how they view themselves and project it towards others
- Proxemics: How space and distance communicate
- Chronemics: How we interpret the use of time- tardiness, punctuality
- Territoriality: the physical space over which we claim ownership
- Ethos:the characteristic spirit of a culture, era, or community as manifested in its beliefs and aspirations.
- Stages of Listening: Receiving, Attendint to, constructing meaning from, and responding to a message
- Psychological noise: The emotional state or status that affects one's interpretation of a message
- Empathic Listening: Identifying with the needs and attitudes of another and responding to them
- Communication Climate: the setting in which communication is taking place, which can be affected by internal or external factors
- Johari Window: Open, Blind, Secret, Unknown
- Factors Causing Relationship deterioration: Circumscribing, Stagnating, Avoiding, Terminating
- Expert Power: Power based on specialization and ability in a field
- Legitimate Power: Power based on formal position in office or hierarchy
- Coercive Power: Power based on the ability to take something away
- Parliamentary Procedure: Rules of conduct in a decision-making group.
- Two Kinds of Sexual Harassment
- -Quid Quo Pro
- -Oppressive Workplace
- Three Cs
- Comforter- Provides positive strokes and makes someone feel better.
- Clarifier- Helps you sort your words out.
- Confronter- Helps you make a decision but doesn't make it for you.
- Campbell Notes
- -Sensation
- -Recall
- -Imagination
- -Purity
- -Perspicuity
- -Imagination
- -Burden of Proof
- Logical Fallacies: Hasty Generalization, False Cause, Either/Or, Straw Man, Ad Hominem
- MOtivation Sequence
- Proposition of Policy
- Attention
- Need
- Satisfaction
- Visualization
- Action Appeal
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