Square Enix chat 1/2

System 14:25 : You are now connected to Joseph.

Joseph 14:25 : Hello and thank you for contacting the SQUARE ENIX Support Center. Just a few moments while I review the information on the ticket. While I look over your ticket information, may I have your first name please?

Customer 14:25：Dave

Joseph 14:27 : Hi Dave, nice to meet you! My name is Joseph, and I will be assisting you today. Upon checking the ticket, you were unable to register your Collector's Edition code. Is that correct?

Customer 14:27 : Correct

Joseph 14:28 : I appreciate the confirmation, and I'm sorry that you had to deal with this. May I know what is the exact error are you getting?

Customer 14:29 : I'm not so much getting an error as having no place to apply the code. The mog station registration code page has a link for 'additional expansions' but when I click that I just get 'No expansion pack available for this service account.'

Customer 14:30 : There's also the 'enter item code' link, but if I put the code in there I get

Customer 14:31 : The entry code is invalid.

Customer 14:31 : So I'm not sure what I'm supposed to do to get this applied

Joseph 14:32 : I see, don't worry. Let me help you further.

Joseph 14:35 : Follow this instructions below:

Log in to he Mog Station.
Proceed in the Service Account Dashboard.
Choose "Enter Expansion Registration Code" to add the full Collector's Edition entitlement.

Joseph 14:35 : Are there any different concerns or questions I can assist you with right now?

Customer 14:36 : I don't appear to have that option

Joseph 14:38 : You may try this alternative troubleshooting steps:
- We advise clearing the cache/cookies/browsing data from your default web browser.
- Disable any web browser extensions (EG: ad-blocker).
- Use a different browser (Microsoft Edge and Mozilla Firefox tends to have less issues).
- Use private browsing or incognito mode.
- Use a smartphone running on a mobile data connection only (Wi-Fi disabled).

If the issue still persists, you may contact us back. Are there other concerns or questions I can assist you with right now?

Customer 14:39 : trying, one moment

Customer 14:40 : I still don't show that option. As I mentioned there is a 'additional expansions' button, but there's nothing there.

Joseph 14:42 : Can you provide a screenshot where you enter the code and attach it here?

Customer 14:43 : I dont have a place to enter the code. Thats the problem.

System 14:44 : Succeeded in sending Screenshot 2026-03-12 143423.png

System 14:45 : Succeeded in sending Screenshot 2026-03-12 143625.png

Customer 14:45 : I sent screenshots of what I'm seeing in mog station after logging in to an incognito tab.

System 14:47 : Succeeded in sending Screenshot 2026-03-12 143739.png

Customer 14:47 : Third screenshot is the 'additional expansions' link

Joseph 14:47 : I have coordinated your concern with our team. Unfortunately, you were unable to register the Collector's Edition code of Endwalker since the in-game items is already been included in the Dawntrail Collector's Edition.

Customer 14:48 : Right, so how do I get the collectors items for endwalker that I paid for?

Customer 14:48 : There is a collectors upgrade that provides the same thing, could we validate my code and then promo that?

Joseph 14:51 : The highly in game items for the Endwalker Collector's Edition is already been included in the Dawntrail Collector's Edition. Unfortunately, we can not do that. I suggest to contact Steam to help you further with your purchase for possible refund or replacement.

Joseph 14:51 : Are there any different concerns or questions I can assist you with right now?

Customer 14:52 : so the mount and minion from endwalker are included in the dawntrail collectors edition?

Joseph 14:53 : Yes, that is correct.

Customer 14:53 : Ok, if that is the case then I should be ok. I'm still updating so I cant validate yet

Joseph 14:54：Sure, no worriesThanks again for contacting the SQUARE ENIX Support Center! If you encounter any other questions or concerns, please do not hesitate to contact us again and we will be happy to assist.

We are always looking for ways to improve our customer experience, and our customer service survey is a great way to make your voice heard. If you would like to leave feedback regarding your experience with us, please feel free to complete a brief survey we will send to you. Take care!!

System 14:54 : Joseph has ended the chat session.