Professionalism

Professionalism
	Professionalism is the conduct, behavior and attitude of someone in a work or business environment.
	The way you appear and behave in an employment setting can send a number of different messages to hiring managers and colleagues.
	Employees become more competent and valuable.
	Every individual can work to improve their workplace etiquette.
	"It is not the job you do, It is how you do the Job"

Qualities
	Honour your commitments
	Be attentive, responsive and proactive
	Productive
	Develop a professional image
	Take initiative
	Effective work habits
	Time Management – avoid getting distracted to a minimum
	Resilience
	Effective communication
	Building Relationships

Unprofessional behaviour
	Disgruntled or frustrated employees
	Low engagement and morale
	Toxic atmosphere
	High turnover
	Negative brand reputation

Common unprofessional behaviors
	Demonstrating resistance to working alongside others
	Inability to discern the feelings of others.
	Being inflexible.

	Image, Conduct and attitude issues
		Failing to show up in appropriate, business-worthy attire
		Flouting office rules and policies
		Expressing frustration with customers
		Indulging in emotional outbursts (Yelling or losing temper)
		messy and disorganized office or email inbox

	Tech issues
		Not knowing how to write a proper email
		Not discerning which modes of communication are best
		Excessive Internet or smartphone usage

	Leadership issues
		Lack of consistent treatment toward different team members
		Setting a poor example
		Demonstrating a lack of trust
		Not being in tune with what’s going on with direct reports professionally and personally

Encouraging employees to professionalism
	Developing feedback culture
	Setting clear expectation of company in simple words.
	Implementing policies consistently to have a fair process.
	Have written and consistently applied policies governing:
		Appearance
		Time and attendance
		Social media
		Office etiquette
		Media contact
		Remote work
	Provide training on proper email etiquette
	Establish policies on personal Internet and smartphone use. Document it and be consistent in its application.


Values of Professionalism
	Career Success
	Relationship
	Promotes Respect