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OP Crashdump Log Retrieval

Jul 28th, 2022
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  1. Crashdump Log Retrieval
  2.  
  3. Download and Install QPST
  4. https://qpsttool.com/category/download
  5.  
  6. Ensure proper OP Drivers are installed
  7. Qualcomm HS_USB
  8.  
  9. Launch Utility
  10. - Start > QPST > QPST Configuration
  11.  
  12. Dump Logs
  13. - While on CrashDump screen, plug phone into USB
  14. - Ports tab will display a progress bar and Sahara Memory Dump
  15.  
  16. Retrieve and Upload
  17. - Click Help > Open Log File Directory
  18. - Browse to Sahara > Port_COM#
  19. - Paste contents of KMSG.txt to katb.in
  20. - Save and send us the URL
  21.  
  22. Troubleshooting
  23. - During CrashDump screen, Device Manager should list device as Qualcomm HS-USB Diagnostics 900E
  24. - If it does not, right click > Uninstall Device > Delete the driver software for this device
  25. - Reboot and install above driver set
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