Crashdump Log Retrieval Download and Install QPST https://qpsttool.com/category/download Ensure proper OP Drivers are installed Qualcomm HS_USB Launch Utility - Start > QPST > QPST Configuration Dump Logs - While on CrashDump screen, plug phone into USB - Ports tab will display a progress bar and Sahara Memory Dump Retrieve and Upload - Click Help > Open Log File Directory - Browse to Sahara > Port_COM# - Paste contents of KMSG.txt to katb.in - Save and send us the URL Troubleshooting - During CrashDump screen, Device Manager should list device as Qualcomm HS-USB Diagnostics 900E - If it does not, right click > Uninstall Device > Delete the driver software for this device - Reboot and install above driver set