Jade vs the lovely Origin Support :D Part two!

info: Your approximate wait time is 0 minute.
[Note: ^ Nothing before this. I connected instantly]
info: You are now ready to chat with Joseph.
Joseph: Thanks for contacting EA Customer Experience, my name is Joseph. How may I assist you today?
you: Hello, Joseph. I have a retail copy of Command & Conquer: Generals and Zero Hour from a few years back. I was told I could activate them on Origin by contacting you if I give support the keys.
Joseph: I will do my best to help you activate this game on your account
Joseph: Thank you for contacting us by the way
Joseph: may I have your full name please? So that I can assist you better. Thank you!
you: Jade MegaDeath
Joseph: Thank you Jade
Joseph: may I ask if you have already tried activating it on this link? https://activate.ea.com/activategame.do
you: I've tried that. It tells me "The product code entered is not valid for game activation." I've triple-checked and I did type the key out correctly.
Joseph: Thank you for that information and I do apologize for the inconvenience,
Joseph: do you still have the game box and the game codes with you?
you: Yes.
you: Would you like me to take a picture of them?
Joseph: Yes please
Joseph: and attach them to this case [ref]
Joseph: via steps on this link https://help.ea.com/article/how-to-attach-a-file-to-your-ea-help-ticket
Joseph: Thank you for your cooperation Jade
you: Sure thing. Give me a couple of minutes. :)
Joseph: also one moment please
Joseph: can you please write on a piece of paper your name, the date and this case number [ref]?
Joseph: just for proper documentation :)
Joseph: Thank you Jade
you: Okay, uploaded them
Joseph: Thank you
Joseph: I see them now, okay, for security purposes can you give me the answer to the secret question of the account? The question is "Weed erryday?". Thank you
you: xX420XblazeXitXx
Joseph: thank you one moment please :)
Joseph: [key] can you please try this new code?
you: Same thing, I'm afraid. Tells me that "The product code entered is not valid for game activation."
Joseph: one moment please
Joseph: okay here is what I can do
Joseph: I am sorry to say that the C&C generals is an old game
Joseph: and the CD key for that is not available for origin registration
Joseph: however what I can do is
Joseph: to add the ultimate collection on your account
Joseph: to add this game but I will be removing
Joseph: all the C&C games that are included on the ultimate collection that you already have
Joseph: to replace it with the new one
Joseph: okay?
you: That's perfectly okay! Thank you VERY much!
Joseph: alright one moment please
Joseph: just to clarify you have the C&C 3 T wars
Joseph: C&C 4 T Twilight
Joseph: red alert 3
Joseph: that seems to be it.
Joseph: do you have any other C&C games
Joseph: other than the C&C generals and zero hour?
you: I have C&C 3 Kane's Wrath and Red Alert 3: Uprising tied to this account as well. That's it
Joseph: alright, thank you, can you please logout for the moment
you: Done
Joseph: one moment please this may take a while :)
you: That's no trouble at all. Thank you very, very much for doing this!
Joseph: no problem :)
Joseph: can you please log back in
Joseph: and tell me the excess games there on the account?
you: It's still showing me Kane's Wrath, Tiberium Wars, Tiberian Twilight, Red Alert 3 and Uprising.
Joseph: hmmm one moment please
Joseph: May I login to your account, so that I can further review the issue?
you: Yes. I've logged out.
info: Your chat transcript will be sent to [yoink] at the end of your chat session.
[Note: Can't be too careful]
Joseph: thank you
Joseph: there
Joseph: please log back in
you: Yep! That worked!
Joseph: there should be tons of game there now
Joseph: though I apologize I have to delete the other games
Joseph: other that the generals :)
you: That's fine. May I ask why, out of curiosity though? Is it just to prevent duplicates?
Joseph: just the ones with the "17"
Joseph: duplicates and that this is a temporary fix
Joseph: usually we have to escalate it
Joseph: but for this case
Joseph: so that you will have the game here now, I added the ultimate and will just be deleting the excess games :)
you: Okay, thank you. :D
Joseph: alright, I can take it from here
Joseph: and you may play with your account and I will be removing the other games
Joseph: this is also to avoid issues with your system registry :)
Joseph: Would there be anything else that I can assist you with? I would be glad to help.
you: Thank you. I have one other question, unrelated to this. I've been told it's possible to buy American McGee's Alice from Origin, but only in North America. Do you know if it will ever be available to other regions?
Joseph: regarding this issue though I am afraid that I dont know the exact answer to that since it is better known by our origin team
Joseph: if it is available on the origin store
Joseph: it should be available since it checks the region of the account
you: Okay, thank you very much. I'll wait patiently and hope I can get it myself one day. :D
Joseph: thank you for your patience Jade, pleasure working with you :)
Joseph: also after 10minutes
Joseph: I may be logging in to your account again
Joseph: to check if it was properly updated
Joseph: alright?
Joseph: after 30minutes I will have access to your account again
Joseph: I will have no*
Joseph: access
you: Yep, that's perfectly fine. I wasn't going to use it again tonight anyway, so take as long as you need. :D
Joseph: so if in any instance that you get a message that someone used your account again
Joseph: please notify us as soon as possible,
Joseph: take care Jade, Good night :)
you: Goodnight. Thank you very much once again. Have a good week, Joseph!