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hasan chat with swipemail

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Sep 28th, 2017
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  1. Conversation started on : Monday, September 25, 2017, at 08:16 (GMT+0)
  2. [08:16] H: Name : Hasan
  3. Email : programhasan@yahoo.com
  4. [08:16] H: hi
  5. [08:17] Prabin has joined the conversation
  6. [08:17] Prabin: hello
  7. [08:17] Prabin: How may I help you?
  8. [08:17] H: I want a refund on my account
  9. [08:17] Prabin: What happened, sir?
  10. [08:17] Prabin: May I know the reason, please?
  11. [08:18] H: my emails are sending very slow and I don't want this account I want to go with a better service
  12. [08:18] Prabin: May I know your username please?
  13. [08:19] H: cosmeticsStuff
  14. [08:19] Prabin: ok
  15. please let me check your speed.
  16. [08:19] H: ok
  17. [08:23] Prabin: May I know what speed you want?
  18. [08:25] H: I don't want this email service anymore its too slow
  19. [08:25] H: I want to be able to send a email and get all my recipients in less than 24 hours
  20. [08:27] Prabin: Sir, now you are on a shared plan.
  21. Where you are getting 1500 emails/hr.
  22. [08:27] Prabin: So if you want more speed then you can choose our dedicated plan.
  23. [08:28] H: I just want a refund this is horrible
  24. [08:34] H: ?
  25. ?
  26. ?
  27. [08:34] H: hello
  28. [08:34] Prabin has joined the conversation
  29. [08:34] Prabin: Please allow me 10-15 mins to investigate your issue
  30. [08:35] H: ok
  31. [08:41] H: still investigating ??
  32. [08:41] Prabin: yes
  33. [08:41] Prabin: 5 mins more, I will update you asap.
  34. [08:41] H: ok
  35. [08:44] Prabin: Total sent = 83287
  36. Campaign started on 21 September 2017 13:09:26
  37. Today is 25 sep 14:00 so 4 days past
  38. Sent per day = 20821.75 (83287/4)
  39. Sent per hour = 867 emails/hr (20821.75/24), which is little less than our minimum of 1,000.
  40. [08:45] H: I want my refund this is BAD
  41. [08:48] Prabin: As said by you "I want to be able to send a email and get all my recipients in less than 24 hours", how could you expect, to be able to send (around 700k as per current campaign) in less than 24 hrs?
  42. [08:48] H: Im going to sign up with mailchimp
  43. [08:48] Prabin: You can definitely!
  44. [08:49] H: Please refund the money.
  45. [08:49] Prabin: In chat history I can see that you have been told about 1-2k/hr speed already
  46. [08:50] H: Are you going to refund me or do I have to dispute this with my credit card ?
  47. [08:50] Prabin: although you were getting less speed few days before, which was recitified.
  48. [08:50] Prabin: You can put dispute, we can reply on it
  49. [08:50] H: So you are not going to refunD???
  50. [08:50] Prabin: what is total refund do you want?
  51. [08:50] H: The amount I paid
  52. [08:51] Prabin: Let me check your total amount.
  53. [08:51] H: ok
  54. [08:53] Prabin: You have applied for "QUARTERLY PLAN" with discount, so you paid 45 USD
  55. [08:55] Prabin: But as per the current facts I can partial refund, please let me check how much I can refund.
  56. [08:55] H: $44
  57. [08:55] Prabin: System says 45 USD
  58. [08:55] H: okay refund $45
  59. [08:56] Prabin: Sorry can not make complete refund, as you have already used our services and your claim for refund does not satisfy our terms. You are free to file dispute.
  60. [08:57] H: ok then partial refund me $44
  61. [08:57] Prabin: If you want I can check for partial refund and tell the amount which I can refund. If you are ok then I can process.
  62. [08:57] Prabin: Sorry you can not decide partial refund amount.
  63. [08:57] H: ok
  64. [08:57] Prabin: It will be on pro-rate basis, if you want then I can go ahead and calculate
  65. [08:58] H: i had 999,999,999 emails to send I used 82000
  66. [08:58] H: So I used less than 1%
  67. [08:58] Prabin: sorry that figure is just another name for unlimited. When you get out of emails.
  68. [08:58] Prabin: Our refund is based on number of days
  69. [08:58] H: ok
  70. [08:58] Prabin: used versus number of days not used.
  71. [08:59] H: ok so do the calculations.
  72. [08:59] Prabin: You had around 90 days, out of which 4 days used.
  73. [08:59] H: ok
  74. [08:59] Prabin: If you want then I can proceed, give me 5-10 mins to calculate
  75. [09:00] H: ok
  76. [09:05] H: hello
  77. [09:05] H: is it hard to do the calculations / ?? ? ?
  78. [09:06] H: 4/90
  79. [09:06] Prabin: No, there is other problem too, so I need to consult with my team
  80. [09:06] H: what other problem
  81. [09:07] Prabin: In such cases (quarterly), we give refund for remaining 2 months as our unit of selling is month and not days.
  82. [09:08] Prabin: Let me explain
  83. [09:08] H: you guys are liars
  84. [09:08] H: "You had around 90 days, out of which 4 days used."
  85. [09:08] Prabin: 45 days = 3 months, so 15 usd per month.
  86. [09:08] Prabin: So you still use our services for remaining 26 days
  87. [09:08] Prabin: and after that it will get stop automatically
  88. [09:08] Prabin: and u can get 30 usd back for 60 days
  89. [09:09] H: ok refund me that $30
  90. [09:09] Prabin: okies, but not you are services will be available for next 26 days.
  91. [09:09] Prabin: give me your paypal email
  92. [09:09] H: programhasan@yahoo.com
  93. [09:10] Prabin: can you just send me an email from programhasan@yahoo.com, this is to ensure that you are not someone else coming on chat (as anyone can put any email and start chat)
  94. [09:11] H: lol
  95. [09:11] H: okay whats you're email
  96. [09:11] Prabin: support@swipemail.io
  97. [09:12] H: ok sent
  98. [09:12] Prabin: 2 mins let me check
  99. [09:13] Prabin: I got your email, Thank you for the confirmation. I am processing the refund now, give me 5 mins.
  100. [09:13] H: ok
  101. [09:18] Prabin: We have refunded 30 USD via PayPal to your email address "programhasan@yahoo.com"
  102. [09:18] H: thanks
  103. [09:18] Prabin: Welcome! It's my pleasure.
  104. [09:19] Prabin: Is there anything else I can help you with?
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