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  1. ==============================================================
  2. Guild: Ghosty • Game Hosting
  3. Channel: Ghosty • Tickets / ticket-oakhearted
  4. ==============================================================
  5.  
  6. [28-Dec-21 09:04 PM] Ghosty#1711
  7.  
  8. {Embed}
  9. Ticket Created
  10. Hi oakhearted, welcome to your ticket! Please be patient, we will be with you shortly. When the ticket is closed a transcript will be sent to you. (Must have your dms to public for them to be send.)
  11. Details:
  12. Billing Email: **no_data**
  13. Ghosty.Host . All rights reserved
  14.  
  15.  
  16. [28-Dec-21 09:04 PM] oakhearted#8284
  17. Billing Email: [email protected]
  18.  
  19.  
  20. [28-Dec-21 09:07 PM] Razor222#0729
  21. !link @oakhearted [email protected]
  22.  
  23.  
  24. [28-Dec-21 09:07 PM] Ghosty#1711
  25.  
  26. {Embed}
  27. **Linked**
  28. @oakhearted's billing email has been set to ``[email protected]``
  29. https://images-ext-1.discordapp.net/external/vIgmswEI_r7S04p8IbawJowBzktO46Vjgf0_GxYsgaU/%3Fsize%3D2048/https/cdn.discordapp.com/avatars/915470290086158346/75c36947a4343bdb85b3a6cd10941684.webp
  30. Ghosty.Host . All rights reserved
  31.  
  32.  
  33. [28-Dec-21 09:12 PM] Tech.#0498
  34. how can i help?
  35.  
  36.  
  37. [29-Dec-21 06:18 PM] oakhearted#8284
  38. I cannot delete the cache files.
  39. **The ticket that I sent that got closed:** https://billing.ghosty.host/viewticket.php?tid=563093&c=WRXbOenu
  40. **More details about the problem posted on a support board for official phpBB:** https://www.phpbb.com/community/viewtopic.php?f=556&t=2609811
  41. And since my co coder whom is *BayoDino* has left and deleted their discord (unsure for how long), I have little to no idea how to manage these things.
  42.  
  43. {Embed}
  44. https://www.phpbb.com/community/viewtopic.php?f=556&t=2609811
  45. phpBB • I think an extension made my forum go down?
  46.  
  47.  
  48. [29-Dec-21 06:38 PM] oakhearted#8284
  49. Just read through the replies of the thread, some people said to ask for the error logs. I really want this error to be fixed.
  50.  
  51.  
  52. [29-Dec-21 06:45 PM] oakhearted#8284
  53. Also I cant access my records because my co coder has them on their cloudflare.
  54. Would that mean I need to change my site's domain?
  55.  
  56.  
  57. [29-Dec-21 08:09 PM] marens101#4158
  58. If you own the domain, you can change the nameservers to your own Cloudflare account, however there is no way to view the existing configuration without access to their current account
  59.  
  60.  
  61. [29-Dec-21 08:12 PM] oakhearted#8284
  62. The nameservers are in BayoDino's cloudflare account. However I paid for the domain and vps
  63.  
  64.  
  65. [29-Dec-21 08:13 PM] oakhearted#8284
  66. Also is there any way I can clear cache out?
  67. > in `var/www/html/forum/cache/production` it wont let me delete any of the cache files with filemangaer.ai/# nor with filezilla ftp client
  68. >
  69. > ``Error during FTP delete file, permission denied at: "/var/www/html/forum/cache/production/autoload_4335734bbdd20f586549a504dff5f80c.php".
  70. > ``
  71. > how can i get the permissions to delete them? its because my site is down and i need to do so.
  72.  
  73.  
  74. [29-Dec-21 08:14 PM] oakhearted#8284
  75. I can access the VPS however, Just not that Cloudflare account
  76.  
  77.  
  78. [29-Dec-21 08:17 PM] oakhearted#8284
  79. https://www.ip-tracker.org/lookup.php?ip=hewan.org I can't change `ollie.ns.cloudflare.com` or `maxim.ns.cloudflare.com`
  80.  
  81.  
  82. [29-Dec-21 08:22 PM] marens101#4158
  83. Log in to the dashboard at wherever you purchased the domain from to change the nameservers
  84.  
  85.  
  86. [29-Dec-21 08:22 PM] oakhearted#8284
  87.  
  88. {Attachments}
  89. https://cdn.discordapp.com/attachments/925343483772928010/925695376839831572/oo.PNG
  90.  
  91.  
  92. [29-Dec-21 08:23 PM] marens101#4158
  93. As for deleting, if your regular user does not have access to delete them you'll instead need to log into the VPS via SSH and delete the files that way. You may need to add `sudo` to the rm command, but be careful not to delete too much as any files you delete are irrecoverable.
  94.  
  95.  
  96. [29-Dec-21 08:25 PM] oakhearted#8284
  97. How do you use ``sudo`` and access the SSH like what program?
  98.  
  99.  
  100. [29-Dec-21 08:25 PM] marens101#4158
  101. If you are unsure about how to change your nameservers, your best bet would be to contact your registrar's support team rather than us.
  102.  
  103.  
  104. [29-Dec-21 08:28 PM] marens101#4158
  105. Our services are unmanaged, and as such I can't provide support for what you do on your VPS. A bit of googling should provide you with the answers though.
  106.  
  107.  
  108. [29-Dec-21 08:28 PM] oakhearted#8284
  109. So a registrar is like a hosting website? e.g Cloudflare
  110.  
  111.  
  112. [29-Dec-21 08:28 PM] oakhearted#8284
  113. It's says
  114. `Hosting Website: www.cloudflare.com`
  115.  
  116.  
  117. [29-Dec-21 08:28 PM] oakhearted#8284
  118. on hewan.org domain tracker thing
  119.  
  120.  
  121. [29-Dec-21 08:29 PM] oakhearted#8284
  122. https://www.whois.com/whois/hewan.org
  123.  
  124. {Embed}
  125. https://www.whois.com/whois/hewan.org
  126. Whois hewan.org
  127. Whois Lookup for hewan.org
  128. https://images-ext-2.discordapp.net/external/hNLJT_Cg51QCNOi5ZIoNYfG3SbQv4trnwkmW3ziikZg/https/www.whois.com/images/og.png
  129.  
  130.  
  131. [29-Dec-21 08:29 PM] oakhearted#8284
  132. oh its enom
  133.  
  134.  
  135. [29-Dec-21 08:30 PM] marens101#4158
  136. Your registrar is the company you purchased the domain from
  137.  
  138.  
  139. [29-Dec-21 08:31 PM] oakhearted#8284
  140. Raw Whois Data
  141. Domain Name: HEWAN.ORG
  142. Registry Domain ID: D402200000015983171-LROR
  143. Registrar WHOIS Server: whois.enom.com
  144. Registrar URL: http://www.enom.com
  145.  
  146. {Embed}
  147. [email protected]
  148. http://www.enom.com/
  149. Enom - Reseller Platform for Domains, Email, and SSL
  150. Want to offer domains, email and SSL? See why leading website builders and tech companies use Enom’s white-label platform.
  151. https://images-ext-2.discordapp.net/external/AQvdTe4u1u-x_Iw0z6wk20KxGLugUiQyrjFpDOBOVMM/https/149463845.v2.pressablecdn.com/wp-content/uploads/2021/02/digicert-logo-1-300x128-1-1-e1614010673758-1.png
  152.  
  153.  
  154. [29-Dec-21 08:32 PM] oakhearted#8284
  155. I originally purchased from Tucows / Altervista.org, then transferred the domain to Ghosty Host
  156.  
  157.  
  158. [29-Dec-21 08:33 PM] marens101#4158
  159. If the domain is managed at Ghosty, I'll need to get @Prime to take a look since he managed all of that.
  160.  
  161.  
  162. [29-Dec-21 08:35 PM] oakhearted#8284
  163.  
  164. {Attachments}
  165. https://cdn.discordapp.com/attachments/925343483772928010/925698421371854858/domain.PNG
  166.  
  167.  
  168. [29-Dec-21 08:35 PM] oakhearted#8284
  169. Thank you ^^"
  170.  
  171.  
  172. [29-Dec-21 08:35 PM] marens101#4158
  173. No problem
  174.  
  175.  
  176. [29-Dec-21 08:35 PM] marens101#4158
  177. You should be able to change the nameservers from in there
  178.  
  179.  
  180. [29-Dec-21 08:36 PM] oakhearted#8284
  181.  
  182. {Attachments}
  183. https://cdn.discordapp.com/attachments/925343483772928010/925698778571345980/nameservers.PNG
  184.  
  185.  
  186. [29-Dec-21 08:36 PM] oakhearted#8284
  187. Also if I do change nameservers, will any database files or any of that be affected? like php, sql, etc
  188.  
  189.  
  190. [29-Dec-21 08:37 PM] marens101#4158
  191. No, changing the nameservers will not change any of your files
  192.  
  193.  
  194. [29-Dec-21 08:38 PM] oakhearted#8284
  195. What does it do?
  196.  
  197.  
  198. [29-Dec-21 08:39 PM] oakhearted#8284
  199. Also, it says `An issue was encountered while updating the domain contact details. Please contact support.`
  200.  
  201.  
  202. [29-Dec-21 08:40 PM] marens101#4158
  203. @Prime
  204.  
  205.  
  206. [29-Dec-21 08:41 PM] oakhearted#8284
  207. Also thanks for the help 🙂 I can wait for Prime to get on ^^"
  208.  
  209.  
  210. [30-Dec-21 10:25 AM] Prime#0005
  211. It's done by enom reseller I can change it for you until Richard makes an account
  212.  
  213.  
  214. [30-Dec-21 10:26 AM] Prime#0005
  215. What's the name servers you like to change too and domain name @oakhearted
  216.  
  217.  
  218. [31-Dec-21 02:10 PM] oakhearted#8284
  219. Also I would like to clear cache from production folder to fix my site
  220.  
  221.  
  222. [31-Dec-21 02:22 PM] Prime#0005
  223. I can update the name servers for you if you like right now Max can help you with the cache
  224.  
  225.  
  226. [31-Dec-21 02:22 PM] Prime#0005
  227. @oakhearted
  228.  
  229.  
  230. [31-Dec-21 02:36 PM] marens101#4158
  231. @Prime it's a VPS, not web
  232.  
  233.  
  234. [31-Dec-21 02:38 PM] Prime#0005
  235. didn't you need me to change ns
  236.  
  237.  
  238. [31-Dec-21 02:40 PM] Prime#0005
  239. ah you are using cloudflare to control your dns I can update the name servers to whichever you want for hewan.org
  240.  
  241.  
  242. [31-Dec-21 03:33 PM] oakhearted#8284
  243. So who can help clear the cache
  244.  
  245.  
  246. [01-Jan-22 03:38 PM] oakhearted#8284
  247. ?
  248.  
  249.  
  250. [01-Jan-22 03:57 PM] marens101#4158
  251. As this is an unmanaged service, you are responsible for managing your own services
  252.  
  253.  
  254. [01-Jan-22 06:41 PM] oakhearted#8284
  255. What does that mean?
  256.  
  257.  
  258. [01-Jan-22 06:44 PM] oakhearted#8284
  259.  
  260. {Attachments}
  261. https://cdn.discordapp.com/attachments/925343483772928010/926757886342889502/Screenshot_2022-01-01_184255.png
  262.  
  263.  
  264. [01-Jan-22 06:45 PM] oakhearted#8284
  265.  
  266. {Attachments}
  267. https://cdn.discordapp.com/attachments/925343483772928010/926757913756860426/Screenshot_2022-01-01_184329.png
  268.  
  269.  
  270. [01-Jan-22 06:45 PM] oakhearted#8284
  271. This applies to all files in the folder.
  272.  
  273.  
  274. [01-Jan-22 06:46 PM] oakhearted#8284
  275. And the phpBB forum support people told me to ask the hosting provider
  276.  
  277.  
  278. [01-Jan-22 06:47 PM] oakhearted#8284
  279. I pay money for this service, what do you manage then? And didn't Prime say you (Max A.) are the person to ask for about this?
  280.  
  281.  
  282. ==============================================================
  283. Exported 56 message(s)
  284. ==============================================================
  285.  
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