EA DOES IT AGAIN MORE POOR CUSTOMER SERVICE 2012

You are now ready to chat with Ajay.

Ajay: Thanks for contacting EA Help! My name is Ajay how may I help you?

you: Hi, I was sent an email yesterday for a game I had ordered a long time ago and was billed again and another copy shipped. The item wasn't shipped to me though, it was somewhere else as this tracking # shows: 1Z4113830370091529

you: Order Number: 111XXXXXXXX

you: would you be able to look into why this has happened and reverse this charge as I did not order it

Ajay: Thank you for the clarification.

Ajay: I apologize for the inconvenience caused to you due to this.

Ajay: MYNAME, would you mind holding for a couple of minutes while I fetch the relevant information?

you: sure, thanks

Ajay: Thank you.

Ajay: The order ID that you have provided to me is for The Sims 3 Diesel Stuff.

you: yes

Ajay: Please provide me your billing address associated to the order to verify the order ownership.

you: ***************** MY ADDRESS INFORMATION REMOVED FOR PRIVACY *************************

Ajay: Thank you for the information.

Ajay: I can see that this order was placed on 5/31/12.

you: yes and I had talked with another person and it was delayed a day. I actually already have it now and I don't know why it was shipped again to another person?

Ajay: MYNAME, the order is not shipped to any other person. I can see that the shipping address for the order is
Your Name
 Your Address
 Your Town, Country <--- CHANGED FOR PRIVACY


you: yes but check the tracking information, it wasn't delievered to me

you: when I saw it was shipped last night I was going to send it back to sender as I already have it but it didn't show up. I then checked the tracking number and its been addresses to someone else

you: http://wwwapps.ups.com/WebTracking/processPOD?lineData=Palatine%5EKB%5EUnited+States%5E20120815%5EIL%5E095100%5ED%5E001%5E-%5E-%5E-%5E-%5E-%5E-%5E-%5E-%5E-%5E-%5E-%5E-%5EALGONQUIN%5EUS%5E-%5E-%5E-%5EIL%5E11012%5E-%5E-%5E-%5E-%5E21b4%5E303812dc5c02bb0000e8090f40d2c8d10b%2C303812dc5c02bb0000e8090f40d2c8d10b%2C%2C%5E411383%5E-%5EDock%5E1%5E-%5E-%5E1.20%5E20120814%5Etdts%5E-%5E-%5E-%5E11%5E20120815%5EEOD%5E411383%5EUPS+Ground%5E-%5EUS%5E-%5EWARD%5ED%5E-%5E-%5E-%5E1Z4113830370091529%5ELBS%5E-%5E-%5E-%5E-%5E-%5E-%5E0%5E-%5ES%5E-%5E-%5E-%5EN%5E-%5E0%5EN%5E0%5EDelivered%5E0%5E0%5E0%5E0%5E011%5E-%5E-%5E-%5E-%5ELOUISVILLE%5E-%5EKY%5E518%5E-%5E003%5Efalse%5E-%5E-%5E-%5E&Requester=&refNumbers=&loc=en_US

you: ops, dunno if you can see that, can you see the tracking info?

Ajay: Thank you for the information, however, I am not able to pull the link that you have provided to me.

you: http://wwwapps.ups.com/WebTracking/processInputRequest?TypeOfInquiryNumber=T&loc=en_US&sort_by=status&AgreeToTermsAndConditions=yes&track.x=26&track.y=10&InquiryNumber1=1Z4113830370091529

you: does this one work?

Ajay: Thank you for the information, however ,this link doesn't show the shipping address.

you: can you click on proof of delivery? It shows Algonquin, Il, US and its been signed by WARD and Left at Dock

Ajay: Yes, I am able to see the same information in the order tracking tool.

you: so you can confirm it wasn't shipped to me, as its been said to be delievered to destination

Ajay: MYNAME, I can see that the shipping address for the order is MYFULLNAME.

MYADDRESS

MYCITYANDCOUNTRY <---EDITED FOR PRIVACY

Ajay: The game is delivered on this address and was left on dock and was signed by Ward.

Ajay: If your product is not reached to you then please contact to UPS support for the further assistance regarding this issue.

you: that is correct for my account but it wasn't shipped here. I don't have a Dock here, my name isn't WARD

you: so if you wrote the wrong address on my package its their fault?

Ajay: I can see that the shipping address for the game is correct. I can understand your concern,however, there is nothing can be done regarding this issue from our end. Please contact to the UPS support for the further assistance regarding this issue.

Ajay: Thank you for contacting EA. Is there anything else I can help you with today?

you: the shipping address is only what you've pulled from my account, you guys have shipped it wrong. What more proof do I need before you guys will take action and fix this?

Ajay: MYNAME, I can surely understand your concern,however, I have checked the shipping address for this order and I can see that it is correct.

Ajay: The issue seems to be from UPS's end. Please contact to UPS support for further assistance regarding this issue.

Ajay: Thank you for contacting EA. Is there anything else I can help you with today?

you: can you please email me the shipping slip so I have something to show UPS then?

Ajay: MYNAME, I am afraid being chat representatives, we do not have option to send emails to customers.

Ajay: However, you can copy the shipping address for this chat.

Your chat session has ended.





------------------------------------------------------------------------------------------------------UPS CHAT-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------


Initial Question: Package was not shipped to proper address


 Juan C.: Hi, this is Juan C.. I'll be happy to assist you.

 You: Hi, I just talked with Electronic Arts, the company that shipped my package and they gave me a tracking number.  This tracking number shows that it was delievered but not to me

 You: a completely different location

 Juan C.: Just a moment while I review your tracking information.

 Juan C.: The address that was provided to us, and where we delivered is:

WAL-MART STORE 5060
1410 S RANDALL RD
ALGONQUIN IL 60102
UNITED STATES

 Juan C.: Could it be that maybe they gave you the incorrect tracking number?

 You: not from what they said, I could email the conversation, they said I had to talk to you guys because there is nothing they can do, my shipping info is correct and what they put

 You: Ajay: MYNAME, I can see that the shipping address for the order is MYFULLNAME

MYFULLADDRESS

MYLOCATION <----EDITED FOR PRIVACY

 You: Ajay is the person I was talking to

 Juan C.: I'm sorry we are not able to know why they give you this information sorry, this tracking number that you gave me is to the Walmart store address where we actually deliver.

 You: okay thank you, I'll contact them again and hopefully they will understand this time.  They are saying its out of their hands and its a ups issue.  Thanks for your time

 Juan C.: You're welcome. Have a great day.

 Juan C. has disconnected.


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