Friday, Aug 18, 2017 05:46 PM
Duration 26 minutes 47 seconds


Vin

Thanks for contacting Apple Support. My name is Vin. How can I help you?


speedycubeyt@Gmail.com

Rey Thanks for contacting iTunes. My name is Rey. Please give me a moment to look over your information. Rey If for any reason we are disconnected, please check your email as well as your spam/junk inbox for a follow up email. If you would prefer to call in, this page has our worldwide phone numbers: http://support.apple.com/kb/he57 Rey Hello Jack, my name is Rey! Thank you for taking the time out of your busy day to chat with me as I can understand the wait times can be high this time of year. I understand your time is precious. Speedycubeyt@gmail.com It was actually very short :) Rey Glad it wasn’t too long! I see that you are having an issue with Apple Music. What might that concern be? I would love to help! Speedycubeyt@gmail.com My family manager has a family subscription for Apple Music, family sharing is on, but I get the purchase screen when I try to play music Speedycubeyt@gmail.com Apple ID of manager is Jennifer.steckler@gmail.com Rey Thank you for confining that for me Jack!


speedycubeyt@Gmail.com

Then it gave me a disconnect error


Vin

Apologies you got disconnected. I’ll be able to assist you on this. Don’t worry, I’ll help you in the best way that I can.


Vin

To make sure that I’m looking at the correct account, may I please have your Apple ID/email address?


speedycubeyt@Gmail.com

speedycubeyt@gmail.com


Vin

Thank you. Please give me two to three minutes to check on your account.


Vin

Thanks for waiting.


Vin

It seems that you are not subscribed to Apple Music.


Vin

Who’s the organizer?


speedycubeyt@Gmail.com

Jennifer.steckler@gmail.com


Vin

Thanks for that.


Vin

Let’s go back to speedycubeyt@gmail.com


Vin

Do you have this phone? speedycubeyt@gmail.com


speedycubeyt@Gmail.com

Yes


Vin

Jack, using this phone: speedycubeyt@gmail.com


Vin

Please open Apple Music


speedycubeyt@Gmail.com

Got it


Vin

What does it say? Will this be your first time to join Apple Music?


speedycubeyt@Gmail.com

It says play all the music you want get 3 months free


Vin

That is correct.


Vin

Click on it please.


speedycubeyt@Gmail.com

Payment screen


Vin

Go on just continue with it. Just subscribe to Apple Music Jack.


speedycubeyt@Gmail.com

No my family already has the family plan and I am trying to access it. We are already paying but I don’t have access


Vin

That’s correct. You have to subscribe to Apple Music first for you to connect.


Vin

I got your back Jack, just join Apple Music.


speedycubeyt@Gmail.com

I’m subscribed


Vin

Great! Give me a minute to check please.


Vin

I see it. speedycubeyt@gmail.com Is now a member of Apple Music.


Vin

Great!


speedycubeyt@Gmail.com

Yes


Vin

Awesome! Your can now enjoy downloading on Apple Music.


speedycubeyt@Gmail.com

Is it going to charge me


Vin

Nope! It won’t as per checking no charges are shown here.


speedycubeyt@Gmail.com

Huh ok


speedycubeyt@Gmail.com

Thanks


Vin

You’re welcome!


Vin

Anything else that I can assist you with today?