Ronald: Hello, My name is Ronald how may I assist you today?

Me: hi. PSN is saying my account doesn't exit

Me: hello?

Ronald: Yes I am still here.

Me: hi :)

Ronald: I am really sorry for the delay.

Ronald: Hello :)

Ronald: No problem I will be more than glad to help you right away. We really know how important it is for you to get your PSN account access.

Ronald: May I have your online ID, sign in ID and your first and last name please?

Me: <personal information redacted>

Me: does that form I have to fill out not send you guys the info?

Ronald: Thank you Kevin. One moment while I access your account please.

Me: I'm still here...

Ronald: Thank you for waiting I am still working on your concern.

Me: thanks

Ronald: You are welcome.

Me: I'm still here...

Ronald: Thank you for waiting Kevin and for being patient.

Ronald: Where did you see that message that your PSN account does not exist?

Me: when I try a password reset because I cannot sign in. it says the email is invalid

Me: also playstation login says "account doesn't exist"

Me: from the actual playstation

Ronald: Alright I see.

Ronald: Do you have access to the sign in ID email address?

Me: as in, can I log into my email? yes

Ronald: Alright, what is the sign in ID email address that you are using to get log in on your PSN account?

Me: the one I gave you above

Me: <personal information redacted>

Ronald: Thank you. I will try to send to you a password reset email to your email address that you have used to create your PSN account in order to help you, alright. So then you will be able to change the password of your PSN account and get access to it.

Me: ok

Ronald: Thank you for waiting Kevin I am still working on your issue.

Me: I'm still here...

Ronald: The email was just sent to your new email address please check the junk file or the spam folder also you need to check the default folder because of the email could be there.This email will just last 24 hours in order to you to be be able to change the password of your PSN account.On rare occasions the email can take up to 24 hours to arrive to your email.

Me: this isn't a new email address

Me: this was the original email address

Ronald: That is correct Kevin you are right, sorry my bad I just wanted to say to your original email address.

Ronald: Right now the password reset email was sent to your original email address.

Me: so I was able to login to my account using my email and old password now

Me: but why was it not working before?

Ronald: Right now you will need to change or reset your password for your PSN account once you have done that you will be able to log in by using your old email address and using your new password.

Me: nah I'm already able to login

Me: I want to know why it wasn't working since maint the other day

Ronald: Perfect! good to know that. Probably someone else tried to get access into your PSN account. Please do not share your sign in ID neither your online ID to avoid getting compromised your PSN account.

Me: yeah, that's not the case

Me: can you tell me why my account was acting deleted?

Ronald: Probably someone else was trying to get access into your PSN account now that you have changed your password we can assure you that will not happen to you again.

Ronald: Is there anything else I can assist you with today?

Me: so you don't know why then? great. Tell Sony to implement 2 factor auth then since you seem so hard set this was a security issue

Me: I can assure you that this password is both unique AND changed recently :)