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- Questions:
- 1. Hardware (Location,DDOS protection) (And why don’t you use i7s if this question is applicable)
- Budget Line:
- - Location: EU
- - DDos Protection: 480 GBPS
- - Hardware: i7 7700 4.2Ghz
- - Drives: HDDs
- Premium Line:
- - Location: NA & EU
- - DDos Protection: EU Location: 480 Gbps
- - Hardware: Xeon E3 1250v3
- - Drives: SSDs
- 2. Control Panel
- Dark Themed Pterodactyl
- 3. Dedicated IP prices
- 3$/month
- 4. How do you ensure there is no overselling?
- It's impossible for any host to **ensure** there is no overselling, some will link you to a page that says the amount of ram the node is currently using, but that doesn't ensure they're not overselling.
- 5. Frequency of Discount Codes
- During the holidays, probably once a month.
- 6. Staff Team (Location, number, etc.)
- United States, Europe and the Middle East
- 7. Availability of Support through discord?
- Yes.
- 8. Number of members in your discord server (if applicable) (For advertising opportunities for public servers)
- >250
- 9. When was this host founded?
- June 17th 2018
- 10. What are your plans to ensure that this host has a great long life? (Making sure the host won’t end up being a summerhost)
- We've dedicated a sufficient amount of money as a backup to pay for the host if the margin isn't met.
- 11. Backups (Availability, Number, Frequency, Price)
- Backups happen every 3 days, but we do not sell them yet.
- 12. How long will this host keep a client’s files for if they did not pay for an invoice?
- 7 days
- 13. Ticket Response times
- Within 30mins - 1hour if on billing panel, other then that it's usually instant if not no more then 1 minute on average.
- 14. Live chat Hours
- 24/7
- 15. Does the support help out with configuration related issues? (For new owners with poor knowledge)
- No, we do not provide plugin support; we do however recommend them to tutorials.
- 16. Why do you think your prices are justified?
- We do not wish to bankrupt our customers, as we understand that getting donations from your server is a tedious task. We wish to provide the minimum amount per gigabyte to keep the company running.
- 17. Any special features that other hosts don’t usually offer? (Web hosting, ModPack Installer, Subdomains etc.)
- 3 way support, livechat, discord support and billing ticket support
- 18. Presence of license (Private Limited Company, etc.) (With link please :smiley: )
- Not registered in North America or Europe but registered in Egypt.
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