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Dec 16th, 2018
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  1. Questions:
  2. 1. Hardware (Location,DDOS protection) (And why don’t you use i7s if this question is applicable)
  3. Budget Line:
  4. - Location: EU
  5. - DDos Protection: 480 GBPS
  6. - Hardware: i7 7700 4.2Ghz
  7. - Drives: HDDs
  8. Premium Line:
  9. - Location: NA & EU
  10. - DDos Protection: EU Location: 480 Gbps
  11. - Hardware: Xeon E3 1250v3
  12. - Drives: SSDs
  13.  
  14. 2. Control Panel
  15. Dark Themed Pterodactyl
  16. 3. Dedicated IP prices
  17. 3$/month
  18. 4. How do you ensure there is no overselling?
  19. It's impossible for any host to **ensure** there is no overselling, some will link you to a page that says the amount of ram the node is currently using, but that doesn't ensure they're not overselling.
  20. 5. Frequency of Discount Codes
  21. During the holidays, probably once a month.
  22. 6. Staff Team (Location, number, etc.)
  23. United States, Europe and the Middle East
  24. 7. Availability of Support through discord?
  25. Yes.
  26. 8. Number of members in your discord server (if applicable) (For advertising opportunities for public servers)
  27. >250
  28. 9. When was this host founded?
  29. June 17th 2018
  30. 10. What are your plans to ensure that this host has a great long life? (Making sure the host won’t end up being a summerhost)
  31. We've dedicated a sufficient amount of money as a backup to pay for the host if the margin isn't met.
  32. 11. Backups (Availability, Number, Frequency, Price)
  33. Backups happen every 3 days, but we do not sell them yet.
  34. 12. How long will this host keep a client’s files for if they did not pay for an invoice?
  35. 7 days
  36. 13. Ticket Response times
  37. Within 30mins - 1hour if on billing panel, other then that it's usually instant if not no more then 1 minute on average.
  38. 14. Live chat Hours
  39. 24/7
  40. 15. Does the support help out with configuration related issues? (For new owners with poor knowledge)
  41. No, we do not provide plugin support; we do however recommend them to tutorials.
  42. 16. Why do you think your prices are justified?
  43. We do not wish to bankrupt our customers, as we understand that getting donations from your server is a tedious task. We wish to provide the minimum amount per gigabyte to keep the company running.
  44. 17. Any special features that other hosts don’t usually offer? (Web hosting, ModPack Installer, Subdomains etc.)
  45. 3 way support, livechat, discord support and billing ticket support
  46. 18. Presence of license (Private Limited Company, etc.) (With link please :smiley: )
  47. Not registered in North America or Europe but registered in Egypt.
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