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corsair Cyrus T (5/13/2017)

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May 15th, 2017
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  1. Cyrus T (5/13/2017, 9:46:23 PM): Thank you for contacting Corsair Live Support. How may we assist you today?
  2. Cyrus T (5/13/2017, 9:46:31 PM): Thank you for contacting Corsair Live Support. How may we assist you today?
  3. Cyrus T (5/13/2017, 9:46:33 PM): Have you had a chance to create a support ticket at http://corsair.force.com in regard to this issue?
  4. Me (5/13/2017, 9:47:01 PM): I need help binding the Corsair M65's sniper button to the middle mouse button click
  5. Cyrus T (5/13/2017, 9:47:14 PM): ok let me check on it
  6. Cyrus T (5/13/2017, 9:48:59 PM): Please try these
  7. Cyrus T (5/13/2017, 9:49:01 PM): https://www.youtube.com/watch?v=NsAC89Rgwzw
  8. Cyrus T (5/13/2017, 9:49:09 PM): i hope it would help
  9. Me (5/13/2017, 9:50:28 PM): here's what I have: http://i.imgur.com/sJ3YXht.png
  10. Me (5/13/2017, 9:50:51 PM): except nothing happens when I press it
  11. Me (5/13/2017, 9:51:14 PM): I tried the "Left button", "Right button" as well, and nothing happens either
  12. Cyrus T (5/13/2017, 9:52:07 PM): I n this case for our technical support team to assist you create a support ticket at http://corsair.force.com in regard to this issue?
  13. Me (5/13/2017, 9:53:50 PM): is there any other support person I can talk to? lol
  14. Cyrus T (5/13/2017, 9:54:30 PM): Actually you have to call
  15. Cyrus T (5/13/2017, 9:54:43 PM): For this inquiry, I would advise calling technical support for more detailed instructions. Would you be able to call our technical support number so that we may better assist you?
  16.  
  17. Here are the hours and phone number: NA: 1.888.222.4346 ext. 702 (Outside North America, you may call this number free of charge via Skype.)
  18.  
  19. Hours: MWTF 7:00AM-5:00PM/Tuesday 7:00AM-3:30PM Pacific Standard Time (UTC-8:00)
  20.  
  21. Alternatively, you can submit a ticket on our support website http://corsair.force.com In this case, please allow our technical support representatives 1-2 business days to respond.
  22. Me (5/13/2017, 9:55:00 PM): closed tho
  23. Cyrus T (5/13/2017, 9:55:17 PM): Please call them back on monday
  24. Me (5/13/2017, 9:55:49 PM): :/ no other live chat guys I can talk to?
  25. Cyrus T (5/13/2017, 9:55:52 PM): Actually we are not technicians here
  26. Cyrus T (5/13/2017, 9:56:44 PM): have you seen the youtube video
  27. Me (5/13/2017, 9:56:47 PM): to rebind a key? lol
  28. Me (5/13/2017, 9:56:52 PM): yeah have you seen my settings :p
  29. Cyrus T (5/13/2017, 9:56:57 PM): yes
  30. Me (5/13/2017, 9:57:07 PM): do they look right?
  31. Cyrus T (5/13/2017, 9:57:54 PM): Try to check when click button
  32. Me (5/13/2017, 9:59:18 PM): It's not doing anything. If it's set to "Sniper button", it works, but I just want to middle mouse click. Which seems to do nothing
  33. Cyrus T (5/13/2017, 10:00:15 PM): ok if that would be the case please call our tech's by monday for them to assist you.
  34. Cyrus T (5/13/2017, 10:00:41 PM): Is there anything else that i can help you with?
  35. Me (5/13/2017, 10:01:00 PM): I don't know, can you help with refunds?
  36. Cyrus T (5/13/2017, 10:02:32 PM): With regards refunds Please call us also within our business hours
  37. Me (5/13/2017, 10:03:15 PM): What can you help me with?
  38. Cyrus T (5/13/2017, 10:03:35 PM): Live chats are for general inquiries only
  39. Me (5/13/2017, 10:04:15 PM): what's a general inquiry?
  40. Cyrus T (5/13/2017, 10:05:19 PM): For general question on tickets
  41. Me (5/13/2017, 10:06:18 PM): can you create a ticket for me?
  42. Cyrus T (5/13/2017, 10:06:50 PM): I am sorry but we do not recommend that.
  43. Me (5/13/2017, 10:07:07 PM): why?
  44. Me (5/13/2017, 10:08:46 PM): I thought this was for general ticket questions?
  45. Cyrus T (5/13/2017, 10:09:20 PM): Yes but we cannot create one for you
  46. Cyrus T (5/13/2017, 10:09:31 PM): You should be the one to create it
  47. Cyrus T (5/13/2017, 10:09:51 PM): we are not allowede to handle customer personal information
  48. Cyrus T (5/13/2017, 10:09:57 PM): allowed*
  49. Cyrus T (5/13/2017, 10:10:08 PM): Is there anything else that i can help you with?
  50. Me (5/13/2017, 10:10:25 PM): yes, could you please open a ticket for me?
  51. Cyrus T (5/13/2017, 10:11:41 PM): Like what i just said we are not allowed to do that.
  52. Me (5/13/2017, 10:11:45 PM): Oh, sorry I was confused
  53. Me (5/13/2017, 10:11:48 PM): if I phoned could they help me open a ticket?
  54. Cyrus T (5/13/2017, 10:12:11 PM): You should be the one to create a ticket
  55. Cyrus T (5/13/2017, 10:12:19 PM): That's our process
  56. Me (5/13/2017, 10:12:27 PM): I need help creating the ticket though
  57. Cyrus T (5/13/2017, 10:12:48 PM): please go to corsair.force.com to create a ticket
  58. Me (5/13/2017, 10:13:11 PM): yes sir, I am on the page and clicked the "CREATE A TICKET" button, but nothing happens now.
  59. Me (5/13/2017, 10:13:47 PM): is that the right spot?
  60. Me (5/13/2017, 10:15:30 PM): or am I in the wrong area?
  61. Cyrus T (5/13/2017, 10:15:55 PM): Yes
  62. Me (5/13/2017, 10:16:08 PM): why does nothing happen when I click it?
  63. Cyrus T (5/13/2017, 10:16:35 PM): Its the correct spot
  64. Cyrus T (5/13/2017, 10:16:35 PM): try to refresh your browser
  65. Me (5/13/2017, 10:17:04 PM): I just tried chrome and firefox, nothing is happening
  66. Cyrus T (5/13/2017, 10:17:13 PM): are you using your fone to do a ticket
  67. Me (5/13/2017, 10:17:17 PM): no
  68. Me (5/13/2017, 10:17:21 PM): computer
  69. Cyrus T (5/13/2017, 10:18:56 PM): ok try to restart your system
  70. Me (5/13/2017, 10:19:18 PM): ok it is restarting
  71. Me (5/13/2017, 10:21:17 PM): ok, I have restarted and it is still having issues
  72. Cyrus T (5/13/2017, 10:21:41 PM): ok in this case i will report it to our support team
  73. Cyrus T (5/13/2017, 10:22:02 PM): Please try it within the day.
  74. Cyrus T (5/13/2017, 10:22:03 PM): Is there anything else that i can help you with?
  75. Me (5/13/2017, 10:22:16 PM): thank you, will I receive a response from the support team?
  76. Cyrus T (5/13/2017, 10:22:26 PM): No, Just try it with in the day.
  77. Cyrus T (5/13/2017, 10:22:53 PM): with regards to your issue?
  78. Me (5/13/2017, 10:23:06 PM): I am still experiencing the issue unfortunately
  79. Cyrus T (5/13/2017, 10:23:16 PM): ok please try it again with in the day
  80. Me (5/13/2017, 10:23:29 PM): so I don't have a ticket created yet, is that still needing to be done?
  81. Cyrus T (5/13/2017, 10:23:34 PM): Yes
  82. Me (5/13/2017, 10:23:46 PM): great, where would I go to get that done?
  83. Cyrus T (5/13/2017, 10:24:52 PM): still on the website but as you mentioned you are experiencing technical issues so please try to create a ticket again within this day
  84. Cyrus T (5/13/2017, 10:24:57 PM): Thank you for contacting Corsair Bye!
  85. Me (5/13/2017, 10:25:00 PM): wait
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