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  1. [HealthItem::UpdateHealth] - No Health item interface, UpdateHealth of Deskphone to None failed
  2. 2019-02-18 14:04:44,508 INFO [0x00002e30] [src\jabberutils\src\SystemUtils.cpp(528)] [SystemUtils] [jabberutils::SystemUtils::isNetworkConnectionAvailable] - NetworkConnectionAvailable = 1
  3. 2019-02-18 14:04:44,508 DEBUG [0x00002e30] [osticsplugin\HealthInfoObserver.cpp(230)] [DiagnosticsPlugin] [HealthInfoObserver::RefreshConnectionStatus] - Refreshing connection status for Deskphone to value Not connected
  4. 2019-02-18 14:04:44,508 DEBUG [0x00002e30] [lugin\HealthItemsDataStructures.cpp(115)] [DiagnosticsPlugin] [HealthItem::AddUpdateSubItem] - Setting Status: status of Deskphone to Not connected
  5. 2019-02-18 14:04:44,508 DEBUG [0x00002e30] [lugin\HealthItemsDataStructures.cpp(115)] [DiagnosticsPlugin] [HealthItem::AddUpdateSubItem] - Setting Address: status of Deskphone to (CTI) (Unknown)
  6. 2019-02-18 14:04:44,508 DEBUG [0x00002e30] [lugin\HealthItemsDataStructures.cpp(115)] [DiagnosticsPlugin] [HealthItem::AddUpdateSubItem] - Setting Protocol: status of Deskphone to CTI
  7. 2019-02-18 14:04:44,508 DEBUG [0x00002e30] [rc\framework\ServicesDispatcher.cpp(220)] [services-dispatcher] [CSFUnified::ServicesDispatcher::executeTask] - executed (CSFUnified::UpdateServerHealthStateTask) in [0] milliseconds. Waiting time was [0] milliseconds
  8. 2019-02-18 14:04:44,508 INFO [0x00002e30] [rc\framework\ServicesDispatcher.cpp(173)] [services-dispatcher] [CSFUnified::ServicesDispatcher::nextTask] - Task queue is back to a safe size
  9. 2019-02-18 14:04:44,508 DEBUG [0x00002e30] [rc\framework\ServicesDispatcher.cpp(207)] [services-dispatcher] [CSFUnified::ServicesDispatcher::executeTask] - executing (CSFUnified::UpdateServerInfoTask)
  10. 2019-02-18 14:04:44,508 DEBUG [0x00002e30] [rc\framework\ServicesDispatcher.cpp(220)] [services-dispatcher] [CSFUnified::ServicesDispatcher::executeTask] - executed (CSFUnified::UpdateServerInfoTask) in [0] milliseconds. Waiting time was [0] milliseconds
  11. 2019-02-18 14:04:44,508 DEBUG [0x00002e30] [rc\framework\ServicesDispatcher.cpp(207)] [services-dispatcher] [CSFUnified::ServicesDispatcher::executeTask] - executing (TelephonyServiceImpl::onTelephonyServiceCapabilitiesUpdate)
  12. 2019-02-18 14:04:44,508 DEBUG [0x00002e30] [ices\impl\TelephonyServiceImpl.cpp(2336)] [jcf.tel.service] [CSFUnified::TelephonyServiceImpl::onTelephonyServiceCapabilitiesUpdate] - Updating onTelephonyServiceCapabilitiesUpdate
  13. 2019-02-18 14:04:44,508 DEBUG [0x00002e30] [elephonyServiceCapabilitiesImpl.cpp(389)] [jcf.tel.service.caps] [CSFUnified::TelephonyServiceCapabilitiesImpl::setSelectSoftphoneDevice] - SelectSoftphoneDevice cap changed to: [true]
  14. 2019-02-18 14:04:44,508 INFO [0x00002e30] [ager\TelephonyConfigManagerImpl.cpp(105)] [jcf.tel.config] [CSFUnified::TelephonyConfigManagerImpl::getConfig] - Cached Config found. Key: [Telephony_DisablePhoneServices], Value: [false]
  15. 2019-02-18 14:04:44,508 DEBUG [0x00002e30] [\StatusBarPhoneButtonController.cpp(738)] [TelephonyDeviceSelectionPlugin] [StatusBarPhoneButtonController::UpdatePhoneButton] - E911PromptAcknowledgement [0] DisablePhoneServices [0] SelectSoftphoneDevice [1] SelectDeskphoneDevice [0].
  16. 2019-02-18 14:04:44,508 INFO [0x00002e30] [ager\TelephonyConfigManagerImpl.cpp(105)] [jcf.tel.config] [CSFUnified::TelephonyConfigManagerImpl::getConfig] - Cached Config found. Key: [Telephony_DisablePhoneServices], Value: [false]
  17. 2019-02-18 14:04:44,508 DEBUG [0x00002e30] [tionplugin\StatusBarPhoneButton.cpp(189)] [TelephonyDeviceSelectionPlugin] [StatusBarPhoneButton::EnablePhoneButton] - Enabling phone button.
  18. 2019-02-18 14:04:44,508 DEBUG [0x00002e30] [tionplugin\StatusBarPhoneButton.cpp(213)] [TelephonyDeviceSelectionPlugin] [StatusBarPhoneButton::EnableSoftphoneMenu] - Enabling softphone menu items [1]
  19. 2019-02-18 14:04:44,508 DEBUG [0x00002e30] [elephonyServiceCapabilitiesImpl.cpp(401)] [jcf.tel.service.caps] [CSFUnified::TelephonyServiceCapabilitiesImpl::setSelectDeskphoneDevice] - SelectDeskphoneDevice cap changed to: [true]
  20. 2019-02-18 14:04:44,508 INFO [0x00002e30] [ager\TelephonyConfigManagerImpl.cpp(105)] [jcf.tel.config] [CSFUnified::TelephonyConfigManagerImpl::getConfig] - Cached Config found. Key: [Telephony_DisablePhoneServices], Value: [false]
  21. 2019-02-18 14:04:44,508 DEBUG [0x00002e30] [\StatusBarPhoneButtonController.cpp(738)] [TelephonyDeviceSelectionPlugin] [StatusBarPhoneButtonController::UpdatePhoneButton] - E911PromptAcknowledgement [0] DisablePhoneServices [0] SelectSoftphoneDevice [1] SelectDeskphoneDevice [1].
  22. 2019-02-18 14:04:44,508 INFO [0x00002e30] [ager\TelephonyConfigManagerImpl.cpp(105)] [jcf.tel.config] [CSFUnified::TelephonyConfigManagerImpl::getConfig] - Cached Config found. Key: [Telephony_DisablePhoneServices], Value: [false]
  23. 2019-02-18 14:04:44,508 DEBUG [0x00002e30] [tionplugin\StatusBarPhoneButton.cpp(189)] [TelephonyDeviceSelectionPlugin] [StatusBarPhoneButton::EnablePhoneButton] - Enabling phone button.
  24. 2019-02-18 14:04:44,508 DEBUG [0x00002e30] [tionplugin\StatusBarPhoneButton.cpp(235)] [TelephonyDeviceSelectionPlugin] [StatusBarPhoneButton::EnableRemoteDeviceMenu] - Enabling remote destination menu items
  25. 2019-02-18 14:04:44,508 DEBUG [0x00002e30] [ices\impl\TelephonyServiceImpl.cpp(2360)] [jcf.tel.service] [CSFUnified::TelephonyServiceImpl::onTelephonyServiceCapabilitiesUpdate] - Max call count unreached.
  26. 2019-02-18 14:04:44,508 DEBUG [0x00002e30] [rc\framework\ServicesDispatcher.cpp(220)] [services-dispatcher] [CSFUnified::ServicesDispatcher::executeTask] - executed (TelephonyServiceImpl::onTelephonyServiceCapabilitiesUpdate) in [0] milliseconds. Waiting time was [0] milliseconds
  27. 2019-02-18 14:04:44,508 DEBUG [0x00002e30] [rc\framework\ServicesDispatcher.cpp(207)] [services-dispatcher] [CSFUnified::ServicesDispatcher::executeTask] - executing (TelephonyAdapter::onTelephonyServiceAuthenticationStatusChanged)
  28. 2019-02-18 14:04:44,508 INFO [0x00002e30] [ices\impl\TelephonyServiceImpl.cpp(2730)] [jcf.tel.service] [CSFUnified::TelephonyServiceImpl::onTelephonyServiceAuthenticationStatusChanged] - TelephonyServiceAuthenticationStatus has changed from [InProgress] to [CouldNotConnect]
  29. 2019-02-18 14:04:44,508 DEBUG [0x00002e30] [\impl\TelephonyServerHealthImpl.cpp(469)] [jcf.tel.health] [CSFUnified::TelephonyServerHealthImpl::commitIfNotAlreadyCommitted] - deskphone video server health has not been committed because no deskphone found in device list yet
  30. 2019-02-18 14:04:44,508 INFO [0x00002e30] [ager\TelephonyConfigManagerImpl.cpp(105)] [jcf.tel.config] [CSFUnified::TelephonyConfigManagerImpl::getConfig] - Cached Config found. Key: [Telephony_Enabled], Value: [TRUE]
  31. 2019-02-18 14:04:44,508 DEBUG [0x00002e30] [\impl\TelephonyServerHealthImpl.cpp(329)] [jcf.tel.health] [CSFUnified::TelephonyServerHealthImpl::removeSoftphoneDeviceName] - removeAdditionalInformation( 1F00CB20 )
  32. 2019-02-18 14:04:44,508 DEBUG [0x00002e30] [\impl\TelephonyServerHealthImpl.cpp(394)] [jcf.tel.health] [CSFUnified::TelephonyServerHealthImpl::removeSoftphoneMultilineNumber] - removeAdditionalInformation
  33. 2019-02-18 14:04:44,508 DEBUG [0x00002e30] [\impl\TelephonyServerHealthImpl.cpp(388)] [jcf.tel.health] [CSFUnified::TelephonyServerHealthImpl::removeSoftphoneLineNumber] - removeAdditionalInformation( 1F00CE90 )
  34. 2019-02-18 14:04:44,508 INFO [0x00002e30] [control\CallControlManagerImpl.cpp(1295)] [csf.ecc.api] [csf::ecc::CallControlManagerImpl::getLastCCMCIPServerUsed] - getLastCCMCIPServerUsed()
  35. 2019-02-18 14:04:44,508 INFO [0x00002e30] [c\src\callcontrol\Authenticator.cpp(611)] [csf.ecc] [csf::ecc::Authenticator::getLastCCMCIPServerUsed] - getLastCCMCIPServerUsed() =
  36. 2019-02-18 14:04:44,508 INFO [0x00002e30] [ager\TelephonyConfigManagerImpl.cpp(105)] [jcf.tel.config] [CSFUnified::TelephonyConfigManagerImpl::getConfig] - Cached Config found. Key: [EnableSoftphoneWithVXMEServerHealth], Value: [FALSE]
  37. 2019-02-18 14:04:44,508 ERROR [0x00002e30] [ice\TelephonyAdapterServerHealth.cpp(66)] [jcf.tel.adapter] [CSFUnified::TelephonyAdapter::getConnectionIpProtocol] - No connected ConnectionInfo of type: [eSIP]. Could not determine connection IP Protocol
  38. 2019-02-18 14:04:44,508 DEBUG [0x00002e30] [\impl\TelephonyServerHealthImpl.cpp(297)] [jcf.tel.health] [CSFUnified::TelephonyServerHealthImpl::updateHealth] - updating health with serverType [CucmSoftphone] serverHealthStatus [Unhealthy] serverConnectionStatus [Disconnected] serverAddress [ (CCMCIP)] serviceEventCode [UnknownConnectionError] transportProtocol [SIP] ipProtocol [Unknown]
  39. 2019-02-18 14:04:44,508 DEBUG [0x00002e30] [src\framework\ServicesDispatcher.cpp(38)] [services-dispatcher] [CSFUnified::ServicesDispatcher::enqueue] - ServicesDispatcher.enqueue: CSFUnified::UpdateServerHealthStateTask
  40. 2019-02-18 14:04:44,508 DEBUG [0x00002e30] [src\framework\ServicesDispatcher.cpp(38)] [services-dispatcher] [CSFUnified::ServicesDispatcher::enqueue] - ServicesDispatcher.enqueue: CSFUnified::UpdateServerInfoTask
  41. 2019-02-18 14:04:44,508 DEBUG [0x00002e30] [\impl\TelephonyServerHealthImpl.cpp(416)] [jcf.tel.health] [CSFUnified::TelephonyServerHealthImpl::removeDeskphoneDeviceName] - removeAdditionalInformation( 1F00CF40 )
  42. 2019-02-18 14:04:44,508 DEBUG [0x00002e30] [\impl\TelephonyServerHealthImpl.cpp(433)] [jcf.tel.health] [CSFUnified::TelephonyServerHealthImpl::removeDeskphoneLineNumber] - removeAdditionalInformation( 1F00C910 )
  43. 2019-02-18 14:04:44,508 INFO [0x00002e30] [control\CallControlManagerImpl.cpp(1518)] [csf.ecc.api] [csf::ecc::CallControlManagerImpl::getLastCTIServerUsed] - getLastCTIServerUsed() =
  44. 2019-02-18 14:04:44,508 ERROR [0x00002e30] [ice\TelephonyAdapterServerHealth.cpp(66)] [jcf.tel.adapter] [CSFUnified::TelephonyAdapter::getConnectionIpProtocol] - No connected ConnectionInfo of type: [eCTI]. Could not determine connection IP Protocol
  45. 2019-02-18 14:04:44,508 DEBUG [0x00002e30] [\impl\TelephonyServerHealthImpl.cpp(297)] [jcf.tel.health] [CSFUnified::TelephonyServerHealthImpl::updateHealth] - updating health with serverType [CucmDeskphone] serverHealthStatus [None] serverConnectionStatus [Disconnected] serverAddress [ (CTI)] serviceEventCode [UnknownConnectionError] transportProtocol [CTI] ipProtocol [Unknown]
  46. 2019-02-18 14:04:44,508 DEBUG [0x00002e30] [src\framework\ServicesDispatcher.cpp(38)] [services-dispatcher] [CSFUnified::ServicesDispatcher::enqueue] - ServicesDispatcher.enqueue: CSFUnified::UpdateServerHealthStateTask
  47. 2019-02-18 14:04:44,508 DEBUG [0x00002e30] [src\framework\ServicesDispatcher.cpp(38)] [services-dispatcher] [CSFUnified::ServicesDispatcher::enqueue] - ServicesDispatcher.enqueue: CSFUnified::UpdateServerInfoTask
  48. 2019-02-18 14:04:44,508 INFO [0x00002e30] [\impl\system\UserProfileManager.cpp(150)] [UserProfileManager] [CSFUnified::UserProfileManager::Impl::getCredentialsForAuthenticator] - for authenticator: 2100
  49. 2019-02-18 14:04:44,508 DEBUG [0x00002e30] [es\impl\ConversationServiceImpl.cpp(586)] [ConversationService-ConversationServiceImpl] [CSFUnified::ConversationServiceImpl::GetConversation] - Request to retrieve conversation with ID: 4294967295 has been received.
  50. 2019-02-18 14:04:44,508 DEBUG [0x00002e30] [es\impl\ConversationServiceImpl.cpp(586)] [ConversationService-ConversationServiceImpl] [CSFUnified::ConversationServiceImpl::GetConversation] - Request to retrieve conversation with ID: 4294967295 has been received.
  51. 2019-02-18 14:04:44,508 DEBUG [0x00002e30] [es\impl\ConversationServiceImpl.cpp(586)] [ConversationService-ConversationServiceImpl] [CSFUnified::ConversationServiceImpl::GetConversation] - Request to retrieve conversation with ID: 4294967295 has been received.
  52. 2019-02-18 14:04:44,508 DEBUG [0x00002e30] [es\impl\ConversationServiceImpl.cpp(586)] [ConversationService-ConversationServiceImpl] [CSFUnified::ConversationServiceImpl::GetConversation] - Request to retrieve conversation with ID: 4294967295 has been received.
  53. 2019-02-18 14:04:44,508 DEBUG [0x00002e30] [es\impl\ConversationServiceImpl.cpp(586)] [ConversationService-ConversationServiceImpl] [CSFUnified::ConversationServiceImpl::GetConversation] - Request to retrieve conversation with ID: 4294967295 has been received.
  54. 2019-02-18 14:04:44,508 DEBUG [0x00002e30] [es\impl\ConversationServiceImpl.cpp(586)] [ConversationService-ConversationServiceImpl] [CSFUnified::ConversationServiceImpl::GetConversation] - Request to retrieve conversation with ID: 4294967295 has been received.
  55. 2019-02-18 14:04:44,508 DEBUG [0x00002e30] [es\impl\ConversationServiceImpl.cpp(586)] [ConversationService-ConversationServiceImpl] [CSFUnified::ConversationServiceImpl::GetConversation] - Request to retrieve conversation with ID: 4294967295 has been received.
  56. 2019-02-18 14:04:44,508 DEBUG [0x00002e30] [es\impl\ConversationServiceImpl.cpp(586)] [ConversationService-ConversationServiceImpl] [CSFUnified::ConversationServiceImpl::GetConversation] - Request to retrieve conversation with ID: 4294967295 has been received.
  57. 2019-02-18 14:04:44,508 DEBUG [0x00002e30] [\StatusBarPhoneButtonController.cpp(579)] [TelephonyDeviceSelectionPlugin] [StatusBarPhoneButtonController::OnAuthenticationStatusChanged] - Authentication status changed
  58. 2019-02-18 14:04:44,508 DEBUG [0x00002e30] [ionplugin\StatusBarPhoneButton.cpp(1760)] [TelephonyDeviceSelectionPlugin] [StatusBarPhoneButton::UpdateHint] - Update hint. Failure Reason: [0] Authentication Status: [9] Connection Status: [3] Phone mode: [3]
  59. 2019-02-18 14:04:44,508 INFO [0x00002e30] [ager\TelephonyConfigManagerImpl.cpp(105)] [jcf.tel.config] [CSFUnified::TelephonyConfigManagerImpl::getConfig] - Cached Config found. Key: [Telephony_DisablePhoneServices], Value: [false]
  60. 2019-02-18 14:04:44,508 ERROR [0x00002e30] [\PluginUtils\src\TelephonyUtils.cpp(512)] [PluginUtils] [pluginutils::TelephonyUtils::isTelephonyInErrorState] - Telephony Service Authentication Error - 9
  61. 2019-02-18 14:04:44,508 DEBUG [0x00002e30] [elephonyplugin\TelephonyPlugin.cpp(1034)] [TelephonyPlugin] [TelephonyPlugin::setSearchAreaCallCapability] - Set search area call capability to [1]
  62. 2019-02-18 14:04:44,508 DEBUG [0x00002e30] [l\facade\IJabberSearchAreaImpl.cpp(1128)] [PluginRuntime] [IJabberSearchAreaImpl::DisableCallCapability] -
  63. 2019-02-18 14:04:44,508 DEBUG [0x00002e30] [rc\framework\ServicesDispatcher.cpp(220)] [services-dispatcher] [CSFUnified::ServicesDispatcher::executeTask] - executed (TelephonyAdapter::onTelephonyServiceAuthenticationStatusChanged) in [0] milliseconds. Waiting time was [0] milliseconds
  64. 2019-02-18 14:04:44,508 DEBUG [0x00002e30] [rc\framework\ServicesDispatcher.cpp(207)] [services-dispatcher] [CSFUnified::ServicesDispatcher::executeTask] - executing (TelephonyServiceImpl::onTelephonyServiceCapabilitiesUpdate)
  65. 2019-02-18 14:04:44,508 DEBUG [0x00002e30] [ices\impl\TelephonyServiceImpl.cpp(2336)] [jcf.tel.service] [CSFUnified::TelephonyServiceImpl::onTelephonyServiceCapabilitiesUpdate] - Updating onTelephonyServiceCapabilitiesUpdate
  66. 2019-02-18 14:04:44,508 DEBUG [0x00002e30] [ices\impl\TelephonyServiceImpl.cpp(2360)] [jcf.tel.service] [CSFUnified::TelephonyServiceImpl::onTelephonyServiceCapabilitiesUpdate] - Max call count unreached.
  67. 2019-02-18 14:04:44,508 DEBUG [0x00002e30] [rc\framework\ServicesDispatcher.cpp(220)] [services-dispatcher] [CSFUnified::ServicesDispatcher::executeTask] - executed (TelephonyServiceImpl::onTelephonyServiceCapabilitiesUpdate) in [0] milliseconds. Waiting time was [0] milliseconds
  68. 2019-02-18 14:04:44,508 INFO [0x00002e30] [rc\framework\ServicesDispatcher.cpp(173)] [services-dispatcher] [CSFUnified::ServicesDispatcher::nextTask] - Task queue is back to a safe size
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