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  1. To VLVinch VLVinch@aol.com
  2. 1. Please escalate this to whomever can tell me exactly
  3. what information of mine is stored, collected and
  4. released from this card either via a reader or an RFID reader enabled device in close proximity to this card.
  5.  
  6.  
  7. -----Original Message-----
  8. From: vlvinch <vlvinch@aol.com>
  9. To: VLVinch <VLVinch@aol.com>
  10. Sent: Wed, May 11, 2016 3:54 pm
  11. Subject: Fwd: Chase Archived Messages
  12.  
  13.  
  14. Next > Printable View
  15.  
  16. Date: 05-11-2016 08:43:02
  17. From: Chase Financial Services
  18. Subject: Re: Please read your Chase Privacy Notice
  19. Message:
  20.  
  21. Dear Vicky Vinch,
  22.  
  23. Thank you for contacting us. We understand your concern
  24. about your new Chase Debit Card and regret that this has
  25. been escalated. Please allow us to provide more
  26. information on this matter.
  27.  
  28. With the new embedded chip card, this replaces your old
  29. card, while still providing all the same features and
  30. benefits you currently receive. The chip stores
  31. information needed to complete your purchase, such as card
  32. number and expiration date.
  33.  
  34. The chip alone does not make your card more secure. A chip
  35. transaction adds another layer of security to cards by
  36. requiring the chip to produce a single-use code to
  37. validate the transaction ? further protecting your card
  38. from unauthorized use. This process makes your chip card
  39. information more difficult to steal and therefore prevents
  40. counterfeit fraud, one of the largest and fastest growing
  41. types of fraud here at home and abroad.
  42.  
  43. Please know that Chase has the best interest in keeping
  44. your account protected and secure. Regardless of how often
  45. you use the card, the U.S. is shifting to chip-enabled
  46. cards which would require Chase to transition to chip for
  47. both credit and debit cards. We are unable to deactivate
  48. the RFID feature on the card since Chase commits to card
  49. security, and chip technology is an important, proven tool
  50. that helps fight counterfeit fraud.
  51.  
  52. We hope that this information has clarified your inquiry
  53. about the new ship card. We value your relationship us.
  54.  
  55. Thank you for choosing Chase.
  56.  
  57. Sincerely,
  58.  
  59.  
  60. Taline Torossian
  61. Customer Service Supervisor
  62.  
  63. 1-800-935-9935
  64.  
  65.  
  66.  
  67.  
  68. Previous Reply Follows:
  69. -----------------------
  70.  
  71. Dear Vicky Vinch,
  72.  
  73. We realize this is important to you and are sorry for the
  74. inconvenience this may have caused you. My name is Aquiles
  75. Del Prado, and I appreciate the opportunity to assist you
  76. with your banking needs.
  77.  
  78. We're escalated your concern and asked for assistance from
  79. a specialized team.
  80.  
  81. We'll contact you in about one business day with an
  82. update. Thank you for your patience.
  83.  
  84. To learn more about the new card features, you can also
  85. visit chase.com/chip, and click "FAQs" for more
  86. information.
  87.  
  88. You may also call us directly at the phone number listed
  89. below to discuss this matter with you in more detail and
  90. help make sure we properly address any additional
  91. concerns.
  92.  
  93. While we can handle most inquiries by email, some require
  94. the expertise of another team. This helps us provide you
  95. with customized solutions and better service.
  96.  
  97. If you need any other assistance, you can send us a secure
  98. message. We appreciate your business and thank you for
  99. choosing Chase.
  100.  
  101. Thank you,
  102.  
  103.  
  104. Aquiles Del Prado
  105. Customer Service Specialist
  106.  
  107. 1-877-CHASEPC (1-877-242-7372)
  108.  
  109.  
  110.  
  111. Original Message Follows:
  112. ------------------------
  113.  
  114.  
  115. CIGPROFILEID :11194369
  116. NAME:VICKY VINCH
  117. CUSTOMER USERTYPE:PR
  118. CUSTOMER TYPE:PER
  119. CUSTOMER DOMAININDICATOR:COL
  120. SITE:COL
  121. ECI:0141336246
  122. SEGMENT: POH
  123. CATEGORY:Re: Please read your Chase Privacy Notice
  124.  
  125. 1. Please escalate this to whomever can tell me exactly
  126. what information of mine is stored and collected and
  127. released on this card.
  128.  
  129. 2. Can you please recheck your information about
  130. deactivating the RFID feature on the card? Perhaps you
  131. are not understanding what I am saying - I will not use
  132. this card. I do not want anything I own broadcasting my
  133. information unless I give it permission. Period.
  134.  
  135. You say all of your customers will eventually use this
  136. card? No they will not.
  137.  
  138. 1. Look at my account and see when the last time I used
  139. my card.
  140.  
  141. 2. "Cash".
  142.  
  143. 3. You're about to lose a customer.
  144.  
  145. Please send this request up the ladder so we can find
  146. someone who can answer question #1.
  147.  
  148. Thanks!
  149. Vicky
  150.  
  151.  
  152.  
  153. -----ORIGINAL MESSAGE-----
  154. Dear Vicky Vinch,
  155.  
  156. Thank you for contacting us. We understand your concern
  157. about your account. I hope your day is going well. It is
  158. my pleasure to review your inquiry.
  159.  
  160. We are sorry, we do not have the exact information what is
  161. stored in the Chip card. But, it provides more security on
  162. your account.
  163.  
  164. Please be informed that all our customers will eventually
  165. use the Chip-enabled cards. We cannot request a card that
  166. has no Chip technology.
  167.  
  168. We would like to inform you that the Chip-enabled cards
  169. provide an extra layer of security when used in a chip
  170. card reader compared with using the magnetic strip on the
  171. back of the card.
  172.  
  173. If the merchant is not using a chip card reader, you can
  174. still use the card as you normally do by reading the
  175. magnetic strip.
  176.  
  177. Please be informed that all our customers will eventually
  178. use the Chip-enabled cards. We cannot request a card that
  179. has no Chip technology.
  180.  
  181. If you need any other assistance, you can send us a secure
  182. message. We appreciate your business and thank you for
  183. choosing Chase.
  184.  
  185. Thank you,
  186.  
  187.  
  188. Eymard U Inandan
  189. Customer Service Specialist
  190.  
  191. 1-877-CHASEPC (1-877-242-7372)
  192.  
  193.  
  194.  
  195. Original Message Follows:
  196. ------------------------
  197.  
  198.  
  199. CIGPROFILEID :11194369
  200. NAME:VICKY VINCH
  201. CUSTOMER USERTYPE:PR
  202. CUSTOMER TYPE:PER
  203. CUSTOMER DOMAININDICATOR:COL
  204. SITE:COL
  205. ECI:0141336246
  206. SEGMENT: POH
  207. CATEGORY:Re: Please read your Chase Privacy Notice
  208.  
  209. Thank you however that did not answer my question.
  210.  
  211. ****What information, *exactly* is stored and collected
  212. via this RFID card?*****
  213.  
  214. Also, I refuse to have an RFID enabled card. Is Chase
  215. able to comply with that?
  216.  
  217. Thank you!
  218. Vicky
  219.  
  220. -----ORIGINAL MESSAGE-----
  221. Good morning Vicky,
  222.  
  223. Thank you for contacting Chase. It will be my pleasure to
  224. address your concern regarding the Chase Debit Card.
  225.  
  226. The RFID device serves the same purpose as a bar code or a
  227. magnetic strip on the back of a credit card or ATM card;
  228. it provides a unique identifier for that object. And, just
  229. as a bar code or magnetic strip must be scanned to get the
  230. information, the RFID device must be scanned to retrieve
  231. the identifying information.ÂÂ
  232.  
  233. Please contact us anytime with questions or concerns. We
  234. are here to help and are committed to providing you
  235. excellent service.
  236.  
  237. Sincerely,
  238.  
  239. Teresa Escobedo
  240. Chase Email Servicing
  241. 1-800-935-9935
  242.  
  243.  
  244.  
  245.  
  246. Original Message Follows:
  247. ------------------------
  248.  
  249.  
  250. CIGPROFILEID :11194369
  251. NAME:VICKY VINCH
  252. CUSTOMER USERTYPE:PR
  253. CUSTOMER TYPE:PER
  254. CUSTOMER DOMAININDICATOR:COL
  255. SITE:COL
  256. ECI:0141336246
  257. SEGMENT: POH
  258. CATEGORY:Re: Please read your Chase Privacy Notice
  259.  
  260. Thank you, however this was not my question.
  261.  
  262. What information, *exactly* is stored and collected via
  263. this RFID card?
  264.  
  265. Thank you,
  266. Vicky
  267.  
  268. -----ORIGINAL MESSAGE-----
  269. Dear Vicky Vinch,
  270.  
  271. Thank you for contacting Chase. We'd be delighted to
  272. review your request for account information.
  273.  
  274. Chip-enabled cards provide an extra layer of security when
  275. used in a chip card reader. A chip transaction requires
  276. the card to produce a single-use code to approve the
  277. transaction.
  278.  
  279. To use your card at a chip reader:
  280.  
  281. 1. Swipe your card as you do today and follow the prompts
  282. on the screen.
  283.  
  284. 2. If prompted, insert your card with the chip side facing
  285. up and leave the card in place until the transaction is
  286. complete.
  287.  
  288. 3. Enter your PIN when prompted.
  289.  
  290. If the card reader is not chip-enabled, you can use the
  291. magnetic stripe on your card as you do today. You can
  292. still use your card the same way you do today for online
  293. and phone purchases.
  294.  
  295. To use your card at an ATM:
  296.  
  297. 1. Use your chip card at the ATM as you do today and
  298. follow the prompts on the screen.
  299.  
  300. 2. If prompted, re-insert your card and leave it in the
  301. ATM to complete your transaction.
  302.  
  303. 3. Always remember to take your card, receipt, and any
  304. cash with you.
  305.  
  306. To learn more, visit chase.com/chip.
  307.  
  308. We hope that you find the information above helpful for
  309. your banking needs.
  310.  
  311. If you need any other assistance, you can send us a secure
  312. message. We appreciate your business and thank you for
  313. choosing Chase.
  314.  
  315. Sincerely,
  316.  
  317.  
  318. Emmanuele S Leonen
  319. Customer Service Specialist
  320.  
  321. 1-800-935-9935
  322.  
  323.  
  324.  
  325.  
  326. Original Message Follows:
  327. ------------------------
  328.  
  329.  
  330. CIGPROFILEID :11194369
  331. NAME:VICKY VINCH
  332. CUSTOMER USERTYPE:PR
  333. CUSTOMER TYPE:PER
  334. CUSTOMER DOMAININDICATOR:COL
  335. SITE:COL
  336. ECI:0141336246
  337. SEGMENT: POH
  338. CATEGORY:Re: Please read your Chase Privacy Notice
  339.  
  340. Yes, I do hae another question.
  341.  
  342. I apparently have received an RFID chip card. I had asked
  343. my branch on numerous occasions what information,
  344. *exactly* was stored on this card and no one at the branch
  345. had an answer to this question.
  346.  
  347. What information is stored on this card, please and what
  348. personal identifiers of mine are on this card"? Many
  349. local merchants here are not even set up to use chip
  350. cards. I have read many negative reports on these cards
  351. and would like these questions answered before even
  352. considering using it.
  353.  
  354. Thank you.
  355.  
  356. Vicky
  357.  
  358. -----ORIGINAL MESSAGE-----
  359. Dear Vicky Vinch,
  360.  
  361. Thank you for contacting us. We understand your concern
  362. about your account and will be more than happy to help
  363. you.
  364.  
  365. Privacy preference selections are effective for five
  366. years.
  367.  
  368. We updated your privacy preferences, as you requested.
  369. Your information may be shared during the next 90 days as
  370. part of efforts we have already started.
  371.  
  372. - We do not share your information for our non-affiliates
  373. to market to you (meaning not sharing personal information
  374. outside the Chase family of companies for marketing
  375. purposes).
  376.  
  377. - We do not share your information for our affiliates'
  378. everyday business purposes (meaning not sharing personal
  379. information about your creditworthiness within the Chase
  380. family of companies).
  381.  
  382. - We do not share your information for our affiliates to
  383. market to you (meaning not sharing personal information
  384. within the Chase family of companies for marketing
  385. purposes).
  386.  
  387. We may continue to share information with other financial
  388. institutions to process financial transactions that you've
  389. requested.
  390.  
  391. If you have questions about your privacy preference
  392. options, please call our Privacy Call Center at
  393. 1-888-868-8618 anytime.
  394.  
  395. If you need any other assistance, you can send us a secure
  396. message. We appreciate your business and thank you for
  397. choosing Chase.
  398.  
  399. Thank you,
  400.  
  401.  
  402. Jenevive Libunao
  403. Customer Service Specialist
  404.  
  405. 1-800-935-9935
  406.  
  407.  
  408.  
  409. Original Message Follows:
  410. ------------------------
  411.  
  412.  
  413. CIGPROFILEID :11194369
  414. NAME:VICKY VINCH
  415. CUSTOMER USERTYPE:PR
  416. CUSTOMER TYPE:PER
  417. CUSTOMER DOMAININDICATOR:COL
  418. SITE:COL
  419. ECI:0141336246
  420. SEGMENT: POH
  421. CATEGORY:Re: Please read your Chase Privacy Notice
  422.  
  423. Thank you for sending this, but how many times do I have
  424. to do this? I do not wish my information shared with
  425. *anyone*.
  426.  
  427. Thanks,
  428. Vicky
  429.  
  430. -----ORIGINAL MESSAGE-----
  431. Transitional//EN"
  432. "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
  433.  
  434.  
  435.  
  436.  
  437.  
  438.  
  439.  
  440.  
  441.  
  442. cellspacing="1" cellpadding="0" width="428" id="table1">
  443.  
  444.  
  445.  
  446.  
  447.  
  448. cellpadding="0" width="465">
  449.  
  450.  
  451.  
  452.  
  453.  
  454.  
  455.  
  456.  
  457. It's very important to us to protect your
  458. privacy and provide security for your account. We want
  459. you to know what we're doing to keep your information
  460. secure.
  461.  
  462. Here's a link to our privacy notice,
  463. which describes how we protect your information, what
  464. information we may share with others and your right to
  465. limit the sharing and use of your information:
  466.  
  467.  
  468.  
  469. href="https://www.chase.com/digital/resources/privacy-secu
  470. rity/privacy/consumer-privacy-notice"target="_blank">Priva
  471. cy
  472. notice (English)
  473.  
  474.  
  475. href="https://www.chase.com/index.jsp?pg_name=ccpmapp/span
  476. ish/resources/page/privacy-notice"target="_blank">Aviso
  477. de Privacidad (Español)
  478.  
  479.  
  480. Please read the notice carefully. If you
  481. want to change your privacy preferences, follow the
  482. instructions in the notice. We've updated your
  483. preferences if you've already sent us changes, so you
  484. don't need to take any action unless you want to make
  485. additional changes.
  486.  
  487. If you have any questions about our privacy notice,
  488. please call us at 1-888-868-8618. We appreciate your
  489. business.
  490.  
  491. Sincerely,
  492.  
  493.  
  494.  
  495. src="https://www.chase.com/ccpmweb/shared/image/dean_coope
  496. r.jpg"
  497. width="270" height="68">
  498.  
  499.  
  500. Dean Cooper
  501.  
  502. Managing Director
  503.  
  504. Chase
  505.  
  506. Esta comunicación contiene
  507. información importante de la cuenta. Si tiene
  508. alguna pregunta o necesita ayuda para traducirla, por
  509. favor llame al 1-888-868-8618.
  510.  
  511.  
  512. src="file:///C|/Users/U514602/AppData/Local/Microsoft/Wind
  513. ows/Temporary
  514. Internet Files/Content.Outlook/UELU67FA/EHL - Copy.jpg"
  515. width="41" height="40" /> JPMorgan Chase Bank, N.A.
  516. ©2016 JPMorgan Chase & Co.
  517.  
  518.  
  519.  
  520. class="lctxt">LC-PRIV2016MB
  521.  
  522.  
  523.  
  524.  
  525.  
  526. ��������
  527.  
  528.  
  529.  
  530.  
  531.  
  532. Date: 05-10-2016 18:02:51
  533. From: Chase Financial Services
  534. Subject: Re: Please read your Chase Privacy Notice
  535. Message:
  536.  
  537. Dear Vicky Vinch,
  538.  
  539. Thank you for contacting Chase. We understand how
  540. important this information is to you. My name is Janie
  541. Ortiz, and it would be my pleasure to assist you with your
  542. request today.
  543.  
  544. We're researching your request with help from a
  545. specialized team.
  546.  
  547. We'll call or email you in about one business day with an
  548. update. Thank you for your patience.
  549.  
  550. We appreciate the opportunity to help you. We value our
  551. relationship with you and thank you for choosing Chase.
  552. Please contact us anytime if you need assistance.
  553.  
  554. Thank you,
  555.  
  556. Janie Ortiz
  557. Customer Service Specialist
  558.  
  559. 1-877-CHASEPC (1-877-242-7372)
  560.  
  561.  
  562.  
  563.  
  564. Original Message Follows:
  565. ------------------------
  566.  
  567.  
  568. CIGPROFILEID :11194369
  569. NAME:VICKY VINCH
  570. CUSTOMER USERTYPE:PR
  571. CUSTOMER TYPE:PER
  572. CUSTOMER DOMAININDICATOR:COL
  573. SITE:COL
  574. ECI:0141336246
  575. SEGMENT: POH
  576. CATEGORY:Re: Please read your Chase Privacy Notice
  577.  
  578. Thank you - I have contacted your team on previous
  579. occurrences and feel this is the best avenue to get
  580. answers to my questions.
  581.  
  582. Please do have your specialized team message me here - I
  583. do have a hearing deficit and this is my preferred method
  584. of communication.
  585.  
  586. I appreciate your response and am looking forward to a
  587. detailed answer to my question.
  588.  
  589. Thanks again,
  590.  
  591. Vicky
  592.  
  593. -----ORIGINAL MESSAGE-----
  594. Dear Vicky Vinch,
  595.  
  596. We realize this is important to you and are sorry for the
  597. inconvenience this may have caused you. My name is Aquiles
  598. Del Prado, and I appreciate the opportunity to assist you
  599. with your banking needs.
  600.  
  601. We're escalated your concern and asked for assistance from
  602. a specialized team.
  603.  
  604. We'll contact you in about one business day with an
  605. update. Thank you for your patience.
  606.  
  607. To learn more about the new card features, you can also
  608. visit chase.com/chip, and click "FAQs" for more
  609. information.
  610.  
  611. You may also call us directly at the phone number listed
  612. below to discuss this matter with you in more detail and
  613. help make sure we properly address any additional
  614. concerns.
  615.  
  616. While we can handle most inquiries by email, some require
  617. the expertise of another team. This helps us provide you
  618. with customized solutions and better service.
  619.  
  620. If you need any other assistance, you can send us a secure
  621. message. We appreciate your business and thank you for
  622. choosing Chase.
  623.  
  624. Thank you,
  625.  
  626.  
  627. Aquiles Del Prado
  628. Customer Service Specialist
  629.  
  630. 1-877-CHASEPC (1-877-242-7372)
  631.  
  632.  
  633.  
  634. Original Message Follows:
  635. ------------------------
  636.  
  637.  
  638. CIGPROFILEID :11194369
  639. NAME:VICKY VINCH
  640. CUSTOMER USERTYPE:PR
  641. CUSTOMER TYPE:PER
  642. CUSTOMER DOMAININDICATOR:COL
  643. SITE:COL
  644. ECI:0141336246
  645. SEGMENT: POH
  646. CATEGORY:Re: Please read your Chase Privacy Notice
  647.  
  648. 1. Please escalate this to whomever can tell me exactly
  649. what information of mine is stored and collected and
  650. released on this card.
  651.  
  652. 2. Can you please recheck your information about
  653. deactivating the RFID feature on the card? Perhaps you
  654. are not understanding what I am saying - I will not use
  655. this card. I do not want anything I own broadcasting my
  656. information unless I give it permission. Period.
  657.  
  658. You say all of your customers will eventually use this
  659. card? No they will not.
  660.  
  661. 1. Look at my account and see when the last time I used
  662. my card.
  663.  
  664. 2. "Cash".
  665.  
  666. 3. You're about to lose a customer.
  667.  
  668. Please send this request up the ladder so we can find
  669. someone who can answer question #1.
  670.  
  671. Thanks!
  672. Vicky
  673.  
  674.  
  675.  
  676. -----ORIGINAL MESSAGE-----
  677. Dear Vicky Vinch,
  678.  
  679. Thank you for contacting us. We understand your concern
  680. about your account. I hope your day is going well. It is
  681. my pleasure to review your inquiry.
  682.  
  683. We are sorry, we do not have the exact information what is
  684. stored in the Chip card. But, it provides more security on
  685. your account.
  686.  
  687. Please be informed that all our customers will eventually
  688. use the Chip-enabled cards. We cannot request a card that
  689. has no Chip technology.
  690.  
  691. We would like to inform you that the Chip-enabled cards
  692. provide an extra layer of security when used in a chip
  693. card reader compared with using the magnetic strip on the
  694. back of the card.
  695.  
  696. If the merchant is not using a chip card reader, you can
  697. still use the card as you normally do by reading the
  698. magnetic strip.
  699.  
  700. Please be informed that all our customers will eventually
  701. use the Chip-enabled cards. We cannot request a card that
  702. has no Chip technology.
  703.  
  704. If you need any other assistance, you can send us a secure
  705. message. We appreciate your business and thank you for
  706. choosing Chase.
  707.  
  708. Thank you,
  709.  
  710.  
  711. Eymard U Inandan
  712. Customer Service Specialist
  713.  
  714. 1-877-CHASEPC (1-877-242-7372)
  715.  
  716.  
  717.  
  718. Original Message Follows:
  719. ------------------------
  720.  
  721.  
  722. CIGPROFILEID :11194369
  723. NAME:VICKY VINCH
  724. CUSTOMER USERTYPE:PR
  725. CUSTOMER TYPE:PER
  726. CUSTOMER DOMAININDICATOR:COL
  727. SITE:COL
  728. ECI:0141336246
  729. SEGMENT: POH
  730. CATEGORY:Re: Please read your Chase Privacy Notice
  731.  
  732. Thank you however that did not answer my question.
  733.  
  734. ****What information, *exactly* is stored and collected
  735. via this RFID card?*****
  736.  
  737. Also, I refuse to have an RFID enabled card. Is Chase
  738. able to comply with that?
  739.  
  740. Thank you!
  741. Vicky
  742.  
  743. -----ORIGINAL MESSAGE-----
  744. Good morning Vicky,
  745.  
  746. Thank you for contacting Chase. It will be my pleasure to
  747. address your concern regarding the Chase Debit Card.
  748.  
  749. The RFID device serves the same purpose as a bar code or a
  750. magnetic strip on the back of a credit card or ATM card;
  751. it provides a unique identifier for that object. And, just
  752. as a bar code or magnetic strip must be scanned to get the
  753. information, the RFID device must be scanned to retrieve
  754. the identifying information.ÂÂÂ
  755.  
  756. Please contact us anytime with questions or concerns. We
  757. are here to help and are committed to providing you
  758. excellent service.
  759.  
  760. Sincerely,
  761.  
  762. Teresa Escobedo
  763. Chase Email Servicing
  764. 1-800-935-9935
  765.  
  766.  
  767.  
  768.  
  769. Original Message Follows:
  770. ------------------------
  771.  
  772.  
  773. CIGPROFILEID :11194369
  774. NAME:VICKY VINCH
  775. CUSTOMER USERTYPE:PR
  776. CUSTOMER TYPE:PER
  777. CUSTOMER DOMAININDICATOR:COL
  778. SITE:COL
  779. ECI:0141336246
  780. SEGMENT: POH
  781. CATEGORY:Re: Please read your Chase Privacy Notice
  782.  
  783. Thank you, however this was not my question.
  784.  
  785. What information, *exactly* is stored and collected via
  786. this RFID card?
  787.  
  788. Thank you,
  789. Vicky
  790.  
  791. -----ORIGINAL MESSAGE-----
  792. Dear Vicky Vinch,
  793.  
  794. Thank you for contacting Chase. We'd be delighted to
  795. review your request for account information.
  796.  
  797. Chip-enabled cards provide an extra layer of security when
  798. used in a chip card reader. A chip transaction requires
  799. the card to produce a single-use code to approve the
  800. transaction.
  801.  
  802. To use your card at a chip reader:
  803.  
  804. 1. Swipe your card as you do today and follow the prompts
  805. on the screen.
  806.  
  807. 2. If prompted, insert your card with the chip side facing
  808. up and leave the card in place until the transaction is
  809. complete.
  810.  
  811. 3. Enter your PIN when prompted.
  812.  
  813. If the card reader is not chip-enabled, you can use the
  814. magnetic stripe on your card as you do today. You can
  815. still use your card the same way you do today for online
  816. and phone purchases.
  817.  
  818. To use your card at an ATM:
  819.  
  820. 1. Use your chip card at the ATM as you do today and
  821. follow the prompts on the screen.
  822.  
  823. 2. If prompted, re-insert your card and leave it in the
  824. ATM to complete your transaction.
  825.  
  826. 3. Always remember to take your card, receipt, and any
  827. cash with you.
  828.  
  829. To learn more, visit chase.com/chip.
  830.  
  831. We hope that you find the information above helpful for
  832. your banking needs.
  833.  
  834. If you need any other assistance, you can send us a secure
  835. message. We appreciate your business and thank you for
  836. choosing Chase.
  837.  
  838. Sincerely,
  839.  
  840.  
  841. Emmanuele S Leonen
  842. Customer Service Specialist
  843.  
  844. 1-800-935-9935
  845.  
  846.  
  847.  
  848.  
  849. Original Message Follows:
  850. ------------------------
  851.  
  852.  
  853. CIGPROFILEID :11194369
  854. NAME:VICKY VINCH
  855. CUSTOMER USERTYPE:PR
  856. CUSTOMER TYPE:PER
  857. CUSTOMER DOMAININDICATOR:COL
  858. SITE:COL
  859. ECI:0141336246
  860. SEGMENT: POH
  861. CATEGORY:Re: Please read your Chase Privacy Notice
  862.  
  863. Yes, I do hae another question.
  864.  
  865. I apparently have received an RFID chip card. I had asked
  866. my branch on numerous occasions what information,
  867. *exactly* was stored on this card and no one at the branch
  868. had an answer to this question.
  869.  
  870. What information is stored on this card, please and what
  871. personal identifiers of mine are on this card"? Many
  872. local merchants here are not even set up to use chip
  873. cards. I have read many negative reports on these cards
  874. and would like these questions answered before even
  875. considering using it.
  876.  
  877. Thank you.
  878.  
  879. Vicky
  880.  
  881. -----ORIGINAL MESSAGE-----
  882. Dear Vicky Vinch,
  883.  
  884. Thank you for contacting us. We understand your concern
  885. about your account and will be more than happy to help
  886. you.
  887.  
  888. Privacy preference selections are effective for five
  889. years.
  890.  
  891. We updated your privacy preferences, as you requested.
  892. Your information may be shared during the next 90 days as
  893. part of efforts we have already started.
  894.  
  895. - We do not share your information for our non-affiliates
  896. to market to you (meaning not sharing personal information
  897. outside the Chase family of companies for marketing
  898. purposes).
  899.  
  900. - We do not share your information for our affiliates'
  901. everyday business purposes (meaning not sharing personal
  902. information about your creditworthiness within the Chase
  903. family of companies).
  904.  
  905. - We do not share your information for our affiliates to
  906. market to you (meaning not sharing personal information
  907. within the Chase family of companies for marketing
  908. purposes).
  909.  
  910. We may continue to share information with other financial
  911. institutions to process financial transactions that you've
  912. requested.
  913.  
  914. If you have questions about your privacy preference
  915. options, please call our Privacy Call Center at
  916. 1-888-868-8618 anytime.
  917.  
  918. If you need any other assistance, you can send us a secure
  919. message. We appreciate your business and thank you for
  920. choosing Chase.
  921.  
  922. Thank you,
  923.  
  924.  
  925. Jenevive Libunao
  926. Customer Service Specialist
  927.  
  928. 1-800-935-9935
  929.  
  930.  
  931.  
  932. Original Message Follows:
  933. ------------------------
  934.  
  935.  
  936. CIGPROFILEID :11194369
  937. NAME:VICKY VINCH
  938. CUSTOMER USERTYPE:PR
  939. CUSTOMER TYPE:PER
  940. CUSTOMER DOMAININDICATOR:COL
  941. SITE:COL
  942. ECI:0141336246
  943. SEGMENT: POH
  944. CATEGORY:Re: Please read your Chase Privacy Notice
  945.  
  946. Thank you for sending this, but how many times do I have
  947. to do this? I do not wish my information shared with
  948. *anyone*.
  949.  
  950. Thanks,
  951. Vicky
  952.  
  953. -----ORIGINAL MESSAGE-----
  954. Transitional//EN"
  955. "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
  956.  
  957.  
  958.  
  959.  
  960.  
  961.  
  962.  
  963.  
  964.  
  965. cellspacing="1" cellpadding="0" width="428" id="table1">
  966.  
  967.  
  968.  
  969.  
  970.  
  971. cellpadding="0" width="465">
  972.  
  973.  
  974.  
  975.  
  976.  
  977.  
  978.  
  979.  
  980. It's very important to us to protect your
  981. privacy and provide security for your account. We want
  982. you to know what we're doing to keep your information
  983. secure.
  984.  
  985. Here's a link to our privacy notice,
  986. which describes how we protect your information, what
  987. information we may share with others and your right to
  988. limit the sharing and use of your information:
  989.  
  990.  
  991.  
  992. href="https://www.chase.com/digital/resources/privacy-secu
  993. rity/privacy/consumer-privacy-notice"target="_blank">Priva
  994. cy
  995. notice (English)
  996.  
  997.  
  998. href="https://www.chase.com/index.jsp?pg_name=ccpmapp/span
  999. ish/resources/page/privacy-notice"target="_blank">Aviso
  1000. de Privacidad (Español)
  1001.  
  1002.  
  1003. Please read the notice carefully. If you
  1004. want to change your privacy preferences, follow the
  1005. instructions in the notice. We've updated your
  1006. preferences if you've already sent us changes, so you
  1007. don't need to take any action unless you want to make
  1008. additional changes.
  1009.  
  1010. If you have any questions about our privacy notice,
  1011. please call us at 1-888-868-8618. We appreciate your
  1012. business.
  1013.  
  1014. Sincerely,
  1015.  
  1016.  
  1017.  
  1018. src="https://www.chase.com/ccpmweb/shared/image/dean_coope
  1019. r.jpg"
  1020. width="270" height="68">
  1021.  
  1022.  
  1023. Dean Cooper
  1024.  
  1025. Managing Director
  1026.  
  1027. Chase
  1028.  
  1029.  
  1030. -----Original Message-----
  1031. From: vlvinch <vlvinch@aol.com>
  1032. To: VLVinch <VLVinch@aol.com>
  1033. Sent: Tue, May 10, 2016 3:21 pm
  1034. Subject: Chase Archived Messages
  1035.  
  1036.  
  1037. Date: 04-11-2016 09:35:34
  1038. From: Chase Financial Services
  1039. Subject: Re: Please read your Chase Privacy Notice
  1040. Message:
  1041.  
  1042. Dear Vicky Vinch,
  1043.  
  1044. Thank you for contacting us. We understand your concern
  1045. about your account and will be more than happy to help
  1046. you.
  1047.  
  1048. Privacy preference selections are effective for five
  1049. years.
  1050.  
  1051. We updated your privacy preferences, as you requested.
  1052. Your information may be shared during the next 90 days as
  1053. part of efforts we have already started.
  1054.  
  1055. - We do not share your information for our non-affiliates
  1056. to market to you (meaning not sharing personal information
  1057. outside the Chase family of companies for marketing
  1058. purposes).
  1059.  
  1060. - We do not share your information for our affiliates'
  1061. everyday business purposes (meaning not sharing personal
  1062. information about your creditworthiness within the Chase
  1063. family of companies).
  1064.  
  1065. - We do not share your information for our affiliates to
  1066. market to you (meaning not sharing personal information
  1067. within the Chase family of companies for marketing
  1068. purposes).
  1069.  
  1070. We may continue to share information with other financial
  1071. institutions to process financial transactions that you've
  1072. requested.
  1073.  
  1074. If you have questions about your privacy preference
  1075. options, please call our Privacy Call Center at
  1076. 1-888-868-8618 anytime.
  1077.  
  1078. If you need any other assistance, you can send us a secure
  1079. message. We appreciate your business and thank you for
  1080. choosing Chase.
  1081.  
  1082. Thank you,
  1083.  
  1084.  
  1085. Jenevive Libunao
  1086. Customer Service Specialist
  1087.  
  1088. 1-800-935-9935
  1089.  
  1090.  
  1091.  
  1092. Original Message Follows:
  1093. ------------------------
  1094.  
  1095.  
  1096. CIGPROFILEID :11194369
  1097. NAME:VICKY VINCH
  1098. CUSTOMER USERTYPE:PR
  1099. CUSTOMER TYPE:PER
  1100. CUSTOMER DOMAININDICATOR:COL
  1101. SITE:COL
  1102. ECI:0141336246
  1103. SEGMENT: POH
  1104. CATEGORY:Re: Please read your Chase Privacy Notice
  1105.  
  1106. Thank you for sending this, but how many times do I have
  1107. to do this? I do not wish my information shared with
  1108. *anyone*.
  1109.  
  1110. Thanks,
  1111. Vicky
  1112.  
  1113. *****************
  1114.  
  1115.  
  1116. Date: 05-01-2016 20:29:52
  1117. From: Chase Financial Services
  1118. Subject: Re: Please read your Chase Privacy Notice
  1119. Message:
  1120.  
  1121. Dear Vicky Vinch,
  1122.  
  1123. Thank you for contacting Chase. We'd be delighted to
  1124. review your request for account information.
  1125.  
  1126. Chip-enabled cards provide an extra layer of security when
  1127. used in a chip card reader. A chip transaction requires
  1128. the card to produce a single-use code to approve the
  1129. transaction.
  1130.  
  1131. To use your card at a chip reader:
  1132.  
  1133. 1. Swipe your card as you do today and follow the prompts
  1134. on the screen.
  1135.  
  1136. 2. If prompted, insert your card with the chip side facing
  1137. up and leave the card in place until the transaction is
  1138. complete.
  1139.  
  1140. 3. Enter your PIN when prompted.
  1141.  
  1142. If the card reader is not chip-enabled, you can use the
  1143. magnetic stripe on your card as you do today. You can
  1144. still use your card the same way you do today for online
  1145. and phone purchases.
  1146.  
  1147. To use your card at an ATM:
  1148.  
  1149. 1. Use your chip card at the ATM as you do today and
  1150. follow the prompts on the screen.
  1151.  
  1152. 2. If prompted, re-insert your card and leave it in the
  1153. ATM to complete your transaction.
  1154.  
  1155. 3. Always remember to take your card, receipt, and any
  1156. cash with you.
  1157.  
  1158. To learn more, visit chase.com/chip.
  1159.  
  1160. We hope that you find the information above helpful for
  1161. your banking needs.
  1162.  
  1163. If you need any other assistance, you can send us a secure
  1164. message. We appreciate your business and thank you for
  1165. choosing Chase.
  1166.  
  1167. Sincerely,
  1168.  
  1169.  
  1170. Emmanuele S Leonen
  1171. Customer Service Specialist
  1172.  
  1173. 1-800-935-9935
  1174.  
  1175.  
  1176.  
  1177.  
  1178. Original Message Follows:
  1179. ------------------------
  1180.  
  1181.  
  1182. CIGPROFILEID :11194369
  1183. NAME:VICKY VINCH
  1184. CUSTOMER USERTYPE:PR
  1185. CUSTOMER TYPE:PER
  1186. CUSTOMER DOMAININDICATOR:COL
  1187. SITE:COL
  1188. ECI:0141336246
  1189. SEGMENT: POH
  1190. CATEGORY:Re: Please read your Chase Privacy Notice
  1191.  
  1192. Yes, I do hae another question.
  1193.  
  1194. I apparently have received an RFID chip card. I had asked
  1195. my branch on numerous occasions what information,
  1196. *exactly* was stored on this card and no one at the branch
  1197. had an answer to this question.
  1198.  
  1199. What information is stored on this card, please and what
  1200. personal identifiers of mine are on this card"? Many
  1201. local merchants here are not even set up to use chip
  1202. cards. I have read many negative reports on these cards
  1203. and would like these questions answered before even
  1204. considering using it.
  1205.  
  1206. Thank you.
  1207.  
  1208. Vicky
  1209.  
  1210. -----ORIGINAL MESSAGE-----
  1211. Dear Vicky Vinch,
  1212.  
  1213. Thank you for contacting us. We understand your concern
  1214. about your account and will be more than happy to help
  1215. you.
  1216.  
  1217. Privacy preference selections are effective for five
  1218. years.
  1219.  
  1220. We updated your privacy preferences, as you requested.
  1221. Your information may be shared during the next 90 days as
  1222. part of efforts we have already started.
  1223.  
  1224. - We do not share your information for our non-affiliates
  1225. to market to you (meaning not sharing personal information
  1226. outside the Chase family of companies for marketing
  1227. purposes).
  1228.  
  1229. - We do not share your information for our affiliates'
  1230. everyday business purposes (meaning not sharing personal
  1231. information about your creditworthiness within the Chase
  1232. family of companies).
  1233.  
  1234. - We do not share your information for our affiliates to
  1235. market to you (meaning not sharing personal information
  1236. within the Chase family of companies for marketing
  1237. purposes).
  1238.  
  1239. We may continue to share information with other financial
  1240. institutions to process financial transactions that you've
  1241. requested.
  1242.  
  1243. If you have questions about your privacy preference
  1244. options, please call our Privacy Call Center at
  1245. 1-888-868-8618 anytime.
  1246.  
  1247. If you need any other assistance, you can send us a secure
  1248. message. We appreciate your business and thank you for
  1249. choosing Chase.
  1250.  
  1251. Thank you,
  1252.  
  1253.  
  1254. Jenevive Libunao
  1255. Customer Service Specialist
  1256.  
  1257. 1-800-935-9935
  1258.  
  1259.  
  1260.  
  1261. Original Message Follows:
  1262. ------------------------
  1263.  
  1264.  
  1265. CIGPROFILEID :11194369
  1266. NAME:VICKY VINCH
  1267. CUSTOMER USERTYPE:PR
  1268. CUSTOMER TYPE:PER
  1269. CUSTOMER DOMAININDICATOR:COL
  1270. SITE:COL
  1271. ECI:0141336246
  1272. SEGMENT: POH
  1273. CATEGORY:Re: Please read your Chase Privacy Notice
  1274.  
  1275. Thank you for sending this, but how many times do I have
  1276. to do this? I do not wish my information shared with
  1277. *anyone*.
  1278.  
  1279. Thanks,
  1280. Vicky
  1281.  
  1282. *************
  1283.  
  1284.  
  1285. Date: 05-09-2016 10:03:15
  1286. From: Chase Financial Services
  1287. Subject: Re: Please read your Chase Privacy Notice
  1288. Message:
  1289.  
  1290. Good morning Vicky,
  1291.  
  1292. Thank you for contacting Chase. It will be my pleasure to
  1293. address your concern regarding the Chase Debit Card.
  1294.  
  1295. The RFID device serves the same purpose as a bar code or a
  1296. magnetic strip on the back of a credit card or ATM card;
  1297. it provides a unique identifier for that object. And, just
  1298. as a bar code or magnetic strip must be scanned to get the
  1299. information, the RFID device must be scanned to retrieve
  1300. the identifying information.
  1301.  
  1302. Please contact us anytime with questions or concerns. We
  1303. are here to help and are committed to providing you
  1304. excellent service.
  1305.  
  1306. Sincerely,
  1307.  
  1308. Teresa Escobedo
  1309. Chase Email Servicing
  1310. 1-800-935-9935
  1311.  
  1312.  
  1313.  
  1314.  
  1315. Original Message Follows:
  1316. ------------------------
  1317.  
  1318.  
  1319. CIGPROFILEID :11194369
  1320. NAME:VICKY VINCH
  1321. CUSTOMER USERTYPE:PR
  1322. CUSTOMER TYPE:PER
  1323. CUSTOMER DOMAININDICATOR:COL
  1324. SITE:COL
  1325. ECI:0141336246
  1326. SEGMENT: POH
  1327. CATEGORY:Re: Please read your Chase Privacy Notice
  1328.  
  1329. Thank you, however this was not my question.
  1330.  
  1331. What information, *exactly* is stored and collected via
  1332. this RFID card?
  1333.  
  1334. Thank you,
  1335. Vicky
  1336.  
  1337. -----ORIGINAL MESSAGE-----
  1338. Dear Vicky Vinch,
  1339.  
  1340. Thank you for contacting Chase. We'd be delighted to
  1341. review your request for account information.
  1342.  
  1343. Chip-enabled cards provide an extra layer of security when
  1344. used in a chip card reader. A chip transaction requires
  1345. the card to produce a single-use code to approve the
  1346. transaction.
  1347.  
  1348. To use your card at a chip reader:
  1349.  
  1350. 1. Swipe your card as you do today and follow the prompts
  1351. on the screen.
  1352.  
  1353. 2. If prompted, insert your card with the chip side facing
  1354. up and leave the card in place until the transaction is
  1355. complete.
  1356.  
  1357. 3. Enter your PIN when prompted.
  1358.  
  1359. If the card reader is not chip-enabled, you can use the
  1360. magnetic stripe on your card as you do today. You can
  1361. still use your card the same way you do today for online
  1362. and phone purchases.
  1363.  
  1364. To use your card at an ATM:
  1365.  
  1366. 1. Use your chip card at the ATM as you do today and
  1367. follow the prompts on the screen.
  1368.  
  1369. 2. If prompted, re-insert your card and leave it in the
  1370. ATM to complete your transaction.
  1371.  
  1372. 3. Always remember to take your card, receipt, and any
  1373. cash with you.
  1374.  
  1375. To learn more, visit chase.com/chip.
  1376.  
  1377. We hope that you find the information above helpful for
  1378. your banking needs.
  1379.  
  1380. If you need any other assistance, you can send us a secure
  1381. message. We appreciate your business and thank you for
  1382. choosing Chase.
  1383.  
  1384. Sincerely,
  1385.  
  1386.  
  1387. Emmanuele S Leonen
  1388. Customer Service Specialist
  1389.  
  1390. 1-800-935-9935
  1391.  
  1392.  
  1393.  
  1394.  
  1395. Original Message Follows:
  1396. ------------------------
  1397.  
  1398.  
  1399. CIGPROFILEID :11194369
  1400. NAME:VICKY VINCH
  1401. CUSTOMER USERTYPE:PR
  1402. CUSTOMER TYPE:PER
  1403. CUSTOMER DOMAININDICATOR:COL
  1404. SITE:COL
  1405. ECI:0141336246
  1406. SEGMENT: POH
  1407. CATEGORY:Re: Please read your Chase Privacy Notice
  1408.  
  1409. Yes, I do hae another question.
  1410.  
  1411. I apparently have received an RFID chip card. I had asked
  1412. my branch on numerous occasions what information,
  1413. *exactly* was stored on this card and no one at the branch
  1414. had an answer to this question.
  1415.  
  1416. What information is stored on this card, please and what
  1417. personal identifiers of mine are on this card"? Many
  1418. local merchants here are not even set up to use chip
  1419. cards. I have read many negative reports on these cards
  1420. and would like these questions answered before even
  1421. considering using it.
  1422.  
  1423. Thank you.
  1424.  
  1425. Vicky
  1426.  
  1427. -----ORIGINAL MESSAGE-----
  1428. Dear Vicky Vinch,
  1429.  
  1430. Thank you for contacting us. We understand your concern
  1431. about your account and will be more than happy to help
  1432. you.
  1433.  
  1434. Privacy preference selections are effective for five
  1435. years.
  1436.  
  1437. We updated your privacy preferences, as you requested.
  1438. Your information may be shared during the next 90 days as
  1439. part of efforts we have already started.
  1440.  
  1441. - We do not share your information for our non-affiliates
  1442. to market to you (meaning not sharing personal information
  1443. outside the Chase family of companies for marketing
  1444. purposes).
  1445.  
  1446. - We do not share your information for our affiliates'
  1447. everyday business purposes (meaning not sharing personal
  1448. information about your creditworthiness within the Chase
  1449. family of companies).
  1450.  
  1451. - We do not share your information for our affiliates to
  1452. market to you (meaning not sharing personal information
  1453. within the Chase family of companies for marketing
  1454. purposes).
  1455.  
  1456. We may continue to share information with other financial
  1457. institutions to process financial transactions that you've
  1458. requested.
  1459.  
  1460. If you have questions about your privacy preference
  1461. options, please call our Privacy Call Center at
  1462. 1-888-868-8618 anytime.
  1463.  
  1464. If you need any other assistance, you can send us a secure
  1465. message. We appreciate your business and thank you for
  1466. choosing Chase.
  1467.  
  1468. Thank you,
  1469.  
  1470.  
  1471. Jenevive Libunao
  1472. Customer Service Specialist
  1473.  
  1474. 1-800-935-9935
  1475.  
  1476.  
  1477.  
  1478. Original Message Follows:
  1479. ------------------------
  1480.  
  1481.  
  1482. CIGPROFILEID :11194369
  1483. NAME:VICKY VINCH
  1484. CUSTOMER USERTYPE:PR
  1485. CUSTOMER TYPE:PER
  1486. CUSTOMER DOMAININDICATOR:COL
  1487. SITE:COL
  1488. ECI:0141336246
  1489. SEGMENT: POH
  1490. CATEGORY:Re: Please read your Chase Privacy Notice
  1491.  
  1492. Thank you for sending this, but how many times do I have
  1493. to do this? I do not wish my information shared with
  1494. *anyone*.
  1495.  
  1496. Thanks,
  1497. Vicky
  1498.  
  1499. -----ORIGINAL MESSAGE-----
  1500. Transitional//EN"
  1501. "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
  1502.  
  1503. *****************
  1504.  
  1505.  
  1506. Date: 05-09-2016 20:41:25
  1507. From: Chase Financial Services
  1508. Subject: Re: Please read your Chase Privacy Notice
  1509. Message:
  1510.  
  1511. Dear Vicky Vinch,
  1512.  
  1513. Thank you for contacting us. We understand your concern
  1514. about your account. I hope your day is going well. It is
  1515. my pleasure to review your inquiry.
  1516.  
  1517. We are sorry, we do not have the exact information what is
  1518. stored in the Chip card. But, it provides more security on
  1519. your account.
  1520.  
  1521. Please be informed that all our customers will eventually
  1522. use the Chip-enabled cards. We cannot request a card that
  1523. has no Chip technology.
  1524.  
  1525. We would like to inform you that the Chip-enabled cards
  1526. provide an extra layer of security when used in a chip
  1527. card reader compared with using the magnetic strip on the
  1528. back of the card.
  1529.  
  1530. If the merchant is not using a chip card reader, you can
  1531. still use the card as you normally do by reading the
  1532. magnetic strip.
  1533.  
  1534. Please be informed that all our customers will eventually
  1535. use the Chip-enabled cards. We cannot request a card that
  1536. has no Chip technology.
  1537.  
  1538. If you need any other assistance, you can send us a secure
  1539. message. We appreciate your business and thank you for
  1540. choosing Chase.
  1541.  
  1542. Thank you,
  1543.  
  1544.  
  1545. Eymard U Inandan
  1546. Customer Service Specialist
  1547.  
  1548. 1-877-CHASEPC (1-877-242-7372)
  1549.  
  1550.  
  1551.  
  1552. Original Message Follows:
  1553. ------------------------
  1554.  
  1555.  
  1556. CIGPROFILEID :11194369
  1557. NAME:VICKY VINCH
  1558. CUSTOMER USERTYPE:PR
  1559. CUSTOMER TYPE:PER
  1560. CUSTOMER DOMAININDICATOR:COL
  1561. SITE:COL
  1562. ECI:0141336246
  1563. SEGMENT: POH
  1564. CATEGORY:Re: Please read your Chase Privacy Notice
  1565.  
  1566. Thank you however that did not answer my question.
  1567.  
  1568. ****What information, *exactly* is stored and collected
  1569. via this RFID card?*****
  1570.  
  1571. Also, I refuse to have an RFID enabled card. Is Chase
  1572. able to comply with that?
  1573.  
  1574. Thank you!
  1575. Vicky
  1576.  
  1577. -----ORIGINAL MESSAGE-----
  1578. Good morning Vicky,
  1579.  
  1580. Thank you for contacting Chase. It will be my pleasure to
  1581. address your concern regarding the Chase Debit Card.
  1582.  
  1583. The RFID device serves the same purpose as a bar code or a
  1584. magnetic strip on the back of a credit card or ATM card;
  1585. it provides a unique identifier for that object. And, just
  1586. as a bar code or magnetic strip must be scanned to get the
  1587. information, the RFID device must be scanned to retrieve
  1588. the identifying information.Â
  1589.  
  1590. Please contact us anytime with questions or concerns. We
  1591. are here to help and are committed to providing you
  1592. excellent service.
  1593.  
  1594. Sincerely,
  1595.  
  1596. Teresa Escobedo
  1597. Chase Email Servicing
  1598. 1-800-935-9935
  1599.  
  1600.  
  1601.  
  1602.  
  1603. Original Message Follows:
  1604. ------------------------
  1605.  
  1606.  
  1607. CIGPROFILEID :11194369
  1608. NAME:VICKY VINCH
  1609. CUSTOMER USERTYPE:PR
  1610. CUSTOMER TYPE:PER
  1611. CUSTOMER DOMAININDICATOR:COL
  1612. SITE:COL
  1613. ECI:0141336246
  1614. SEGMENT: POH
  1615. CATEGORY:Re: Please read your Chase Privacy Notice
  1616.  
  1617. Thank you, however this was not my question.
  1618.  
  1619. What information, *exactly* is stored and collected via
  1620. this RFID card?
  1621.  
  1622. Thank you,
  1623. Vicky
  1624.  
  1625. -----ORIGINAL MESSAGE-----
  1626. Dear Vicky Vinch,
  1627.  
  1628. Thank you for contacting Chase. We'd be delighted to
  1629. review your request for account information.
  1630.  
  1631. Chip-enabled cards provide an extra layer of security when
  1632. used in a chip card reader. A chip transaction requires
  1633. the card to produce a single-use code to approve the
  1634. transaction.
  1635.  
  1636. To use your card at a chip reader:
  1637.  
  1638. 1. Swipe your card as you do today and follow the prompts
  1639. on the screen.
  1640.  
  1641. 2. If prompted, insert your card with the chip side facing
  1642. up and leave the card in place until the transaction is
  1643. complete.
  1644.  
  1645. 3. Enter your PIN when prompted.
  1646.  
  1647. If the card reader is not chip-enabled, you can use the
  1648. magnetic stripe on your card as you do today. You can
  1649. still use your card the same way you do today for online
  1650. and phone purchases.
  1651.  
  1652. To use your card at an ATM:
  1653.  
  1654. 1. Use your chip card at the ATM as you do today and
  1655. follow the prompts on the screen.
  1656.  
  1657. 2. If prompted, re-insert your card and leave it in the
  1658. ATM to complete your transaction.
  1659.  
  1660. 3. Always remember to take your card, receipt, and any
  1661. cash with you.
  1662.  
  1663. To learn more, visit chase.com/chip.
  1664.  
  1665. We hope that you find the information above helpful for
  1666. your banking needs.
  1667.  
  1668. If you need any other assistance, you can send us a secure
  1669. message. We appreciate your business and thank you for
  1670. choosing Chase.
  1671.  
  1672. Sincerely,
  1673.  
  1674.  
  1675. Emmanuele S Leonen
  1676. Customer Service Specialist
  1677.  
  1678. 1-800-935-9935
  1679.  
  1680.  
  1681.  
  1682.  
  1683. Original Message Follows:
  1684. ------------------------
  1685.  
  1686.  
  1687. CIGPROFILEID :11194369
  1688. NAME:VICKY VINCH
  1689. CUSTOMER USERTYPE:PR
  1690. CUSTOMER TYPE:PER
  1691. CUSTOMER DOMAININDICATOR:COL
  1692. SITE:COL
  1693. ECI:0141336246
  1694. SEGMENT: POH
  1695. CATEGORY:Re: Please read your Chase Privacy Notice
  1696.  
  1697. Yes, I do hae another question.
  1698.  
  1699. I apparently have received an RFID chip card. I had asked
  1700. my branch on numerous occasions what information,
  1701. *exactly* was stored on this card and no one at the branch
  1702. had an answer to this question.
  1703.  
  1704. What information is stored on this card, please and what
  1705. personal identifiers of mine are on this card"? Many
  1706. local merchants here are not even set up to use chip
  1707. cards. I have read many negative reports on these cards
  1708. and would like these questions answered before even
  1709. considering using it.
  1710.  
  1711. Thank you.
  1712.  
  1713. Vicky
  1714.  
  1715. -----ORIGINAL MESSAGE-----
  1716. Dear Vicky Vinch,
  1717.  
  1718. Thank you for contacting us. We understand your concern
  1719. about your account and will be more than happy to help
  1720. you.
  1721.  
  1722. Privacy preference selections are effective for five
  1723. years.
  1724.  
  1725. We updated your privacy preferences, as you requested.
  1726. Your information may be shared during the next 90 days as
  1727. part of efforts we have already started.
  1728.  
  1729. - We do not share your information for our non-affiliates
  1730. to market to you (meaning not sharing personal information
  1731. outside the Chase family of companies for marketing
  1732. purposes).
  1733.  
  1734. - We do not share your information for our affiliates'
  1735. everyday business purposes (meaning not sharing personal
  1736. information about your creditworthiness within the Chase
  1737. family of companies).
  1738.  
  1739. - We do not share your information for our affiliates to
  1740. market to you (meaning not sharing personal information
  1741. within the Chase family of companies for marketing
  1742. purposes).
  1743.  
  1744. We may continue to share information with other financial
  1745. institutions to process financial transactions that you've
  1746. requested.
  1747.  
  1748. If you have questions about your privacy preference
  1749. options, please call our Privacy Call Center at
  1750. 1-888-868-8618 anytime.
  1751.  
  1752. If you need any other assistance, you can send us a secure
  1753. message. We appreciate your business and thank you for
  1754. choosing Chase.
  1755.  
  1756. Thank you,
  1757.  
  1758.  
  1759. Jenevive Libunao
  1760. Customer Service Specialist
  1761.  
  1762. 1-800-935-9935
  1763.  
  1764.  
  1765.  
  1766. Original Message Follows:
  1767. ------------------------
  1768.  
  1769.  
  1770. CIGPROFILEID :11194369
  1771. NAME:VICKY VINCH
  1772. CUSTOMER USERTYPE:PR
  1773. CUSTOMER TYPE:PER
  1774. CUSTOMER DOMAININDICATOR:COL
  1775. SITE:COL
  1776. ECI:0141336246
  1777. SEGMENT: POH
  1778. CATEGORY:Re: Please read your Chase Privacy Notice
  1779.  
  1780. Thank you for sending this, but how many times do I have
  1781. to do this? I do not wish my information shared with
  1782. *anyone*.
  1783.  
  1784. Thanks,
  1785. Vicky
  1786.  
  1787. -----ORIGINAL MESSAGE-----
  1788. Transitional//EN"
  1789. "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
  1790.  
  1791. ******************
  1792.  
  1793.  
  1794. Date: 05-10-2016 02:07:17
  1795. From: Chase Financial Services
  1796. Subject: Re: Please read your Chase Privacy Notice
  1797. Message:
  1798.  
  1799. Dear Vicky Vinch,
  1800.  
  1801. We realize this is important to you and are sorry for the
  1802. inconvenience this may have caused you. My name is Aquiles
  1803. Del Prado, and I appreciate the opportunity to assist you
  1804. with your banking needs.
  1805.  
  1806. We're escalated your concern and asked for assistance from
  1807. a specialized team.
  1808.  
  1809. We'll contact you in about one business day with an
  1810. update. Thank you for your patience.
  1811.  
  1812. To learn more about the new card features, you can also
  1813. visit chase.com/chip, and click "FAQs" for more
  1814. information.
  1815.  
  1816. You may also call us directly at the phone number listed
  1817. below to discuss this matter with you in more detail and
  1818. help make sure we properly address any additional
  1819. concerns.
  1820.  
  1821. While we can handle most inquiries by email, some require
  1822. the expertise of another team. This helps us provide you
  1823. with customized solutions and better service.
  1824.  
  1825. If you need any other assistance, you can send us a secure
  1826. message. We appreciate your business and thank you for
  1827. choosing Chase.
  1828.  
  1829. Thank you,
  1830.  
  1831.  
  1832. Aquiles Del Prado
  1833. Customer Service Specialist
  1834.  
  1835. 1-877-CHASEPC (1-877-242-7372)
  1836.  
  1837.  
  1838.  
  1839. Original Message Follows:
  1840. ------------------------
  1841.  
  1842.  
  1843. CIGPROFILEID :11194369
  1844. NAME:VICKY VINCH
  1845. CUSTOMER USERTYPE:PR
  1846. CUSTOMER TYPE:PER
  1847. CUSTOMER DOMAININDICATOR:COL
  1848. SITE:COL
  1849. ECI:0141336246
  1850. SEGMENT: POH
  1851. CATEGORY:Re: Please read your Chase Privacy Notice
  1852.  
  1853. 1. Please escalate this to whomever can tell me exactly
  1854. what information of mine is stored and collected and
  1855. released on this card.
  1856.  
  1857. 2. Can you please recheck your information about
  1858. deactivating the RFID feature on the card? Perhaps you
  1859. are not understanding what I am saying - I will not use
  1860. this card. I do not want anything I own broadcasting my
  1861. information unless I give it permission. Period.
  1862.  
  1863. You say all of your customers will eventually use this
  1864. card? No they will not.
  1865.  
  1866. 1. Look at my account and see when the last time I used
  1867. my card.
  1868.  
  1869. 2. "Cash".
  1870.  
  1871. 3. You're about to lose a customer.
  1872.  
  1873. Please send this request up the ladder so we can find
  1874. someone who can answer question #1.
  1875.  
  1876. Thanks!
  1877. Vicky
  1878.  
  1879.  
  1880.  
  1881. -----ORIGINAL MESSAGE-----
  1882. Dear Vicky Vinch,
  1883.  
  1884. Thank you for contacting us. We understand your concern
  1885. about your account. I hope your day is going well. It is
  1886. my pleasure to review your inquiry.
  1887.  
  1888. We are sorry, we do not have the exact information what is
  1889. stored in the Chip card. But, it provides more security on
  1890. your account.
  1891.  
  1892. Please be informed that all our customers will eventually
  1893. use the Chip-enabled cards. We cannot request a card that
  1894. has no Chip technology.
  1895.  
  1896. We would like to inform you that the Chip-enabled cards
  1897. provide an extra layer of security when used in a chip
  1898. card reader compared with using the magnetic strip on the
  1899. back of the card.
  1900.  
  1901. If the merchant is not using a chip card reader, you can
  1902. still use the card as you normally do by reading the
  1903. magnetic strip.
  1904.  
  1905. Please be informed that all our customers will eventually
  1906. use the Chip-enabled cards. We cannot request a card that
  1907. has no Chip technology.
  1908.  
  1909. If you need any other assistance, you can send us a secure
  1910. message. We appreciate your business and thank you for
  1911. choosing Chase.
  1912.  
  1913. Thank you,
  1914.  
  1915.  
  1916. Eymard U Inandan
  1917. Customer Service Specialist
  1918.  
  1919. 1-877-CHASEPC (1-877-242-7372)
  1920.  
  1921.  
  1922.  
  1923. Original Message Follows:
  1924. ------------------------
  1925.  
  1926.  
  1927. CIGPROFILEID :11194369
  1928. NAME:VICKY VINCH
  1929. CUSTOMER USERTYPE:PR
  1930. CUSTOMER TYPE:PER
  1931. CUSTOMER DOMAININDICATOR:COL
  1932. SITE:COL
  1933. ECI:0141336246
  1934. SEGMENT: POH
  1935. CATEGORY:Re: Please read your Chase Privacy Notice
  1936.  
  1937. Thank you however that did not answer my question.
  1938.  
  1939. ****What information, *exactly* is stored and collected
  1940. via this RFID card?*****
  1941.  
  1942. Also, I refuse to have an RFID enabled card. Is Chase
  1943. able to comply with that?
  1944.  
  1945. Thank you!
  1946. Vicky
  1947.  
  1948. -----ORIGINAL MESSAGE-----
  1949. Good morning Vicky,
  1950.  
  1951. Thank you for contacting Chase. It will be my pleasure to
  1952. address your concern regarding the Chase Debit Card.
  1953.  
  1954. The RFID device serves the same purpose as a bar code or a
  1955. magnetic strip on the back of a credit card or ATM card;
  1956. it provides a unique identifier for that object. And, just
  1957. as a bar code or magnetic strip must be scanned to get the
  1958. information, the RFID device must be scanned to retrieve
  1959. the identifying information.ÂÂ
  1960.  
  1961. Please contact us anytime with questions or concerns. We
  1962. are here to help and are committed to providing you
  1963. excellent service.
  1964.  
  1965. Sincerely,
  1966.  
  1967. Teresa Escobedo
  1968. Chase Email Servicing
  1969. 1-800-935-9935
  1970.  
  1971.  
  1972.  
  1973.  
  1974. Original Message Follows:
  1975. ------------------------
  1976.  
  1977.  
  1978. CIGPROFILEID :11194369
  1979. NAME:VICKY VINCH
  1980. CUSTOMER USERTYPE:PR
  1981. CUSTOMER TYPE:PER
  1982. CUSTOMER DOMAININDICATOR:COL
  1983. SITE:COL
  1984. ECI:0141336246
  1985. SEGMENT: POH
  1986. CATEGORY:Re: Please read your Chase Privacy Notice
  1987.  
  1988. Thank you, however this was not my question.
  1989.  
  1990. What information, *exactly* is stored and collected via
  1991. this RFID card?
  1992.  
  1993. Thank you,
  1994. Vicky
  1995.  
  1996. -----ORIGINAL MESSAGE-----
  1997. Dear Vicky Vinch,
  1998.  
  1999. Thank you for contacting Chase. We'd be delighted to
  2000. review your request for account information.
  2001.  
  2002. Chip-enabled cards provide an extra layer of security when
  2003. used in a chip card reader. A chip transaction requires
  2004. the card to produce a single-use code to approve the
  2005. transaction.
  2006.  
  2007. To use your card at a chip reader:
  2008.  
  2009. 1. Swipe your card as you do today and follow the prompts
  2010. on the screen.
  2011.  
  2012. 2. If prompted, insert your card with the chip side facing
  2013. up and leave the card in place until the transaction is
  2014. complete.
  2015.  
  2016. 3. Enter your PIN when prompted.
  2017.  
  2018. If the card reader is not chip-enabled, you can use the
  2019. magnetic stripe on your card as you do today. You can
  2020. still use your card the same way you do today for online
  2021. and phone purchases.
  2022.  
  2023. To use your card at an ATM:
  2024.  
  2025. 1. Use your chip card at the ATM as you do today and
  2026. follow the prompts on the screen.
  2027.  
  2028. 2. If prompted, re-insert your card and leave it in the
  2029. ATM to complete your transaction.
  2030.  
  2031. 3. Always remember to take your card, receipt, and any
  2032. cash with you.
  2033.  
  2034. To learn more, visit chase.com/chip.
  2035.  
  2036. We hope that you find the information above helpful for
  2037. your banking needs.
  2038.  
  2039. If you need any other assistance, you can send us a secure
  2040. message. We appreciate your business and thank you for
  2041. choosing Chase.
  2042.  
  2043. Sincerely,
  2044.  
  2045.  
  2046. Emmanuele S Leonen
  2047. Customer Service Specialist
  2048.  
  2049. 1-800-935-9935
  2050.  
  2051.  
  2052.  
  2053.  
  2054. Original Message Follows:
  2055. ------------------------
  2056.  
  2057.  
  2058. CIGPROFILEID :11194369
  2059. NAME:VICKY VINCH
  2060. CUSTOMER USERTYPE:PR
  2061. CUSTOMER TYPE:PER
  2062. CUSTOMER DOMAININDICATOR:COL
  2063. SITE:COL
  2064. ECI:0141336246
  2065. SEGMENT: POH
  2066. CATEGORY:Re: Please read your Chase Privacy Notice
  2067.  
  2068. Yes, I do hae another question.
  2069.  
  2070. I apparently have received an RFID chip card. I had asked
  2071. my branch on numerous occasions what information,
  2072. *exactly* was stored on this card and no one at the branch
  2073. had an answer to this question.
  2074.  
  2075. What information is stored on this card, please and what
  2076. personal identifiers of mine are on this card"? Many
  2077. local merchants here are not even set up to use chip
  2078. cards. I have read many negative reports on these cards
  2079. and would like these questions answered before even
  2080. considering using it.
  2081.  
  2082. Thank you.
  2083.  
  2084. Vicky
  2085.  
  2086. -----ORIGINAL MESSAGE-----
  2087. Dear Vicky Vinch,
  2088.  
  2089. Thank you for contacting us. We understand your concern
  2090. about your account and will be more than happy to help
  2091. you.
  2092.  
  2093. Privacy preference selections are effective for five
  2094. years.
  2095.  
  2096. We updated your privacy preferences, as you requested.
  2097. Your information may be shared during the next 90 days as
  2098. part of efforts we have already started.
  2099.  
  2100. - We do not share your information for our non-affiliates
  2101. to market to you (meaning not sharing personal information
  2102. outside the Chase family of companies for marketing
  2103. purposes).
  2104.  
  2105. - We do not share your information for our affiliates'
  2106. everyday business purposes (meaning not sharing personal
  2107. information about your creditworthiness within the Chase
  2108. family of companies).
  2109.  
  2110. - We do not share your information for our affiliates to
  2111. market to you (meaning not sharing personal information
  2112. within the Chase family of companies for marketing
  2113. purposes).
  2114.  
  2115. We may continue to share information with other financial
  2116. institutions to process financial transactions that you've
  2117. requested.
  2118.  
  2119. If you have questions about your privacy preference
  2120. options, please call our Privacy Call Center at
  2121. 1-888-868-8618 anytime.
  2122.  
  2123. If you need any other assistance, you can send us a secure
  2124. message. We appreciate your business and thank you for
  2125. choosing Chase.
  2126.  
  2127. Thank you,
  2128.  
  2129.  
  2130. Jenevive Libunao
  2131. Customer Service Specialist
  2132.  
  2133. 1-800-935-9935
  2134.  
  2135.  
  2136.  
  2137. Original Message Follows:
  2138. ------------------------
  2139.  
  2140.  
  2141. CIGPROFILEID :11194369
  2142. NAME:VICKY VINCH
  2143. CUSTOMER USERTYPE:PR
  2144. CUSTOMER TYPE:PER
  2145. CUSTOMER DOMAININDICATOR:COL
  2146. SITE:COL
  2147. ECI:0141336246
  2148. SEGMENT: POH
  2149. CATEGORY:Re: Please read your Chase Privacy Notice
  2150.  
  2151. Thank you for sending this, but how many times do I have
  2152. to do this? I do not wish my information shared with
  2153. *anyone*.
  2154.  
  2155. Thanks,
  2156. Vicky
  2157.  
  2158. -----ORIGINAL MESSAGE-----
  2159. Transitional//EN"
  2160. "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
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