Glossary
INDUSTRY TERMS
Car Carrier
A specialized semi-trailer or truck that is capable of transporting one or several vehicles at one time.
Clean Bill of Lading:
A receipt for a vehicle issued by a carrier with an indication that the vehicle was received in "apparent good order and condition," without damage or other irregularities. If no notation or exception is made, the Bill of Lading (aka BOL) is assumed to be "clean."
Commercial Driver’s License (aka CDL) :
A license which authorizes an individual to operate commercial motor vehicles and buses over 26,000 pounds gross vehicle weight. For operators of freight-hauling trucks, the maximum size which may be driven without a CDL is Class 6, which has a maximum of 26,000 pounds gross vehicle weight.
Curb Weight:
The total weight of a vehicle with standard equipment, all necessary operating consumables (e.g., motor oil and coolant), and a full tank of fuel, while NOT loaded with either passengers or cargo. Also known as Chassis Weight or Tare Weight.
Gross Vehicle Weight (aka GVW):
The combined weight of the vehicle, all passengers, and cargo in total. Gross vehicle weight is particularly important for truck drivers, who may be carrying other vehicles that might alter the total weight of the vehicle considerably.
Dead-heading
Operating a truck with an empty trailer.
Federal Motor Carrier Safety Administration (aka FMCSA):
The Federal Motor Carrier Safety Administration (aka FMCSA) regulates the trucking industry in the United States. It was established in 2000 by the Department of Transportation, pursuant to the Motor Carrier Safety Improvement Act of 1999. Activities of the Administration contribute to ensure safety in car carrier operations through strong enforcement of safety regulations; target high-risk carriers and commercial motor vehicle drivers; improve safety information systems and commercial motor vehicle technologies; strengthen commercial motor vehicle equipment and operating standards; and increase safety awareness. Visit their website at : http://www.fmcsa.dot.gov/
Department of Transportation (aka DOT):
The U.S. Department of Transportation was established by an act of Congress in 1966 and determines the nation's overall transportation policy. Their mission is to “Serve the United States by ensuring fast, safe, efficient, accessible and convenient transportation systems that meet our vital national interests and enhances the quality of life of the American people, today and into the future. Visit their website at http://www.dot.gov/
US DOT number:
A United States Department of Transportation Number (aka USDOT Number) required by the FMCSA for auto transport companies that operate commercial vehicles transporting other vehicles in interstate commerce. For more information, visit http://www.fmcsa.dot.gov/
Distribution Center (aka DC) :
Distribution centers store and sort vehicles using warehouse space so that full truckloads of can be sent to a single destination or to multiple destinations along a specific route.
Door to door:
A term that describes the pick-up and delivery of the vehicle from the customer’s home or current location to the final destination. The vehicle is not shipped to a terminal, but to someone’s front door if the residential area allows. The driver will get as close as he can, legally and physically, to where ever the shipper wants the vehicle picked up or delivered. Open car carriers must also be mindful of trees that can damage the cars. Frequently, the driver will find a large parking lot, within a mile or so from wherever the shipper designates, where the driver can safely load or unload the vehicle(s). This arrangement seems to work for most people. It is always up to the driver's discretion as to where he/she will drive the truck since the driver is the best judge of where to should go with his/her equipment.
Flatbed:
A type of open deck trailer with a single level, flat load carrying area that is attached to the truck of the cab. Flatbed trucks are often used in place of tow trucks and for moving vehicles shorter distances, as they can only carry one or two vehicles at a time.
Foul Bill of Lading:
A receipt for a vehicle issued by a carrier with an indication that the vehicle was damaged when received. If damage notations or exception are made, the Bill of Lading (aka BOL) is assumed to be "foul."
Fuel Surcharge (aka FSC):
An additional charge to the shipper to make up for an increase in fuel prices. A fuel surcharge is a fee that allows the carrier to be reimbursed for excessive fuel costs acquired in the performance of hauling freight from one point to another.
Full Truck Load (aka FTL):
A Shipment based on the use of a 10 car hauler’s entire capacity, based on weight or volume
Hours of Service Regulation:
U.S. Department of Transportation safety regulations issued by the Federal Motor Carrier Safety Administration (aka FMCSA) which govern the hours of service of commercial vehicle drivers engaged in interstate trucking operations in order to keep fatigued drivers off the public roadways.
Insured:
When a Carrier states that they are insured, this typically means that they have insurance to cover any damage that may occur to a vehicle while they are transporting it. The level of coverage varies, therefore, it is always a good idea for a shipper to confirm that the carrier’s insurance meet the shippers needs, is still valid, and if there are any deductibles.
Less -Than-Truckload (aka LTL):
A shipment of vehicles that, by itself, would not fill the truck to capacity by weight or volume. A quantity of vehicles to ship less than that required for the application of a full truckload (aka FTL). The historical definition for LTL freight is shipments under 10,000 pounds.
Licensed:
Having an official license. To transport vehicles or broker the transport of vehicles, individuals or companies must be licensed by the U.S. Department of Transportation (aka DOT) or Federal Motor Carrier Safety Administration (aka FMCSA) and issued an operating authority.
Local Move:
A term used to describe auto transport from pickup to delivery by a single carrier, usually within a radius of 200 miles from origin to destination. A move within a particular geographic area, e.g. a town or district instead of a state of country.
Logbook:
A book carried by truck drivers in which they record their hours of service and duty status for each 24-hour period.Required in interstate commercial trucking by the U.S. Department of Transportation. The driver must present his or her log book to authorities upon request, for inspection.
Low-boy:
An open flat-bed trailer or semi-trailer with no sides and a deck height very low to the ground, used to haul construction equipment or bulky or heavy loads.
Modifications:
Changes or additions to a vehicle from its original state. Modifications can include but are not limited to: spoilers, roof racks, lift kits, running boards, camper cabs, wheelchair lifts, camper shell, brush guards, running boards, etc. Modifications can affect a vehicle's overall dimensions and weight, which may require a different mode of auto transport or additional fees; therefore it is important that a shipper disclose the modifications to the carrier prior to dispatch.
Owner-Operator:
An independent trucker who owns (or leases) and operates his own truck(s).
Route:
A road, course, or way for travel from one place to another. The manner in which a shipment moves.
Terminal to Terminal:
This auto transport service gives the shipper the option to drop the vehicle off at the terminal facility where vehicles that are in the process of being shipped can be stored until the driver can come load it for delivery. This is an alternative service to door-to-door.
Unit:
A term used in the automotive industry to refer to a single vehicle.





1DISPATCH TERMS
1Dispatch Type:
Shippers must choose the way a load will post to 1Dispatch for carrier viewing and activity. There are two 1Dispatch types: Open Market and Direct to Carrier. The Open Market is open to our expansive network of qualified carriers for viewing and the opportunity to secure the load based on the shippers parameters. The second 1Dispatch type is Direct to Carrier, which a shipper can select a preferred carrier to dispatch the load, with no additional activity or visibility from the carrier network.
Open Market Options:
When a shipper chooses to post a vehicle to the 1Dispatch Open Market for carrier visibility and competitive activity, they can choose from the three Open Market Options including: Take It Now, Place in Auction, and Make an Offer.
Vehicle Information
Shippers provide vehicle information in the Vehicle Upload area , including: VIN number, year, make, model, sub-model, INOP status, reasons why it's an INOP (if applicable), vehicle specifications, documents, weight, reference ID, pre-dispatch notes that display to a carrier before the load is awarded, and if an open or closed truck is required.
Location Information
Origin and destination information is required by the shipper in the Vehicle Upload area. Location information includes: Origin and destination address, city, state, zip, contact, phone numbers, date the load is available, and indication of port locations or auctions. Gate pass information (if applicable), transportation release notes to the carrier are also specified.
Level of Insurance:
The insurance level that the carriers must meet to work for a specific shipper. This level is set by the shipper. The levels are: Standard and Enhanced. Standard –These carriers meet the minimum FMCSA requirements of Automobile Liability Insurance at or above $750,000 Combined Single Limit and at registration have at least $50,000 in Cargo insurance. Enhanced - These carriers exceed the FMCSA requirements and have Auto Liability at or above $1,000,000 Combined Single Limit, 1Dispatch is listed as Certificate Holder, and at registration have Cargo Insurance at or above:
1-3 Car Haulers: $100,000;
4-5 Car Haulers: $150,000;
6 or More Car Haulers: $250,000+
1Dex Suggested Transport Price:
A 1Dex true market transport price is provided for every vehicle uploaded to 1Dispatch. The 1Dex price reflects the most current representation of the 1Dispatch changing marketplace, providing accurate transportation pricing based on historical moves from origin to destination, and make and model of the vehicle. Shippers should look for the 1Dex suggested transport price for every vehicle purchase to ensure competitive carrier transport rates and save money.
Post:
An action that is done or performed. Shippers post vehicles to 1Dispatch to connect with carriers.
Prep:
A page within 1Dispatch that allows shippers to prepare and manage their vehicles prior to posting to the Open Market or sending Direct to Carrier.
Aged:
This value is a count of the number of days a vehicle record has been in the shipper Prep area. The value will reset if the record goes into the Open Market and comes back to the Prep area for any reason (carrier cancellation, auction cancelled, etc).
Pre-Dispatch Notes (Shipper notes to carrier):
Public notes that are visible to carrier prior to placing bids, making offers, or accepting a Direct to Carrier load. These notes should help the carrier make a decision on whether or not he wants, or is capable, to transport a shipper's load. Examples of Pre-Dispatch notes include, but are not limited to: Origin & Destination location hours of operation, detailed reasons why a vehicle is inoperable, exact vehicle specifications or dimensions, etc. There is a separate notes section available for the carriers to view more sensitive information after the load is dispatched such as Gate Pass information and phone numbers. See Transportation Release Notes for more information.
Competitive Bidding Duration:
In the Open Market option, Place a Bid, a shipper selects the amount of time in which competitive carrier bidding should last starting from the time of the first carrier bid and ending with the lowest bid.
Posting Expiration Days:
In the Open Market Option Place a Bid, the number of days that the shipper's load is viewable to carriers. If there isn't any carrier bidding or offer activity by the last day, the posting will expire and return back to the Shipper's Prep area.
Auto Dispatch
When a load is automatically dispatched to a Carrier with no interaction by the Shipper. This can be done through the Open Market Options Take It Now or Place a Bid. The shipper sets the highest price they are willing to pay for the transport. If the Market Option is Place a Bid, as soon as a carrier bids at or below the highest price the auction begins and runs for a specified length of time (typically less than one hour). At the end of the auction the lowest bidder is automatically awarded the load with no interaction by the Shipper. If the Market Option is Take It Now, as soon as a carrier agrees to "Take It Now" the load is automatically awarded with no interaction by the Shipper. After the load is auto dispatched, the carrier can print the Transport Order and any additional documents that the shipper provided from the dashboard in the "My Dispatched Loads" section.
Available Date:
Date indicated by the Shipper confirming carriers the load is ready for pick-up. It is the Shipper's responsibility to confirm the vehicles are ready at the pick-up location. Failure to do so may result in a dry-run fee charged by the carrier.
Make an Offer:
An Open Market Option that allows for price and pickup/delivery date offers to be placed by Carriers regardless of any Shipper pickup and/or delivery requirements. This is subject to shipper approval and must be approved within the expiration time that is set by the Carrier during the submission process. Once the offer is accepted by the carrier, the load is automatically dispatched to the carrier and all other pending offers will be declined. If the offer is declined, the carrier will be notified via email.
Current Offer:
The most recent carrier offer using the Make an Offer Open Market option. The offer is given to a shipper and the shipper must accept or deny the offer before the load is dispatched to the carrier.
Current Bid:
The current winning carrier bid amount on a Place in Auction Open Market option. If a carrier places a bid, and is later outbid by another carrier, the current winning bid amount displays in the carrier dashboard to assist the carrier in determining if they want to rebid for a chance to win the auction.
Separate Load:
The shipper's ability to separate a load that was uploaded together or combined together in the Prep area. This can be done by selecting the load record in the Prep area and clicking, "Separate Load." This will separate all vehicles in the load into individual records.
Cancel:
Depending on the screen you are viewing this could mean to go back / start over or to annul a completed marketplace event between shipper and carrier. An event cancellation can be initiated by either the shipper or the carrier at any time during the transaction. Late or uncommunicative cancellations are subject to review by both parties and may result in a negative rating.
Manual Upload:
Shippers have the option to manually enter load information by entering vehicle information in the required fields.
Integrated Partner Upload:
Shippers who have purchased a vehicle through one of our industry partnering auto auction websites, such as Manheim's OVE.com or Smart Auction.com can choose to automatically share their vehicle purchase information with 1Dispatch, making vehicles immediately available for dispatch in the Prep area upon login. Additional connections to integrated partners can be added and managed in the Manage Account page in the Partner Connect tab.
Combine load:
Shippers have the ability to combine multiple vehicles into one load as long as the pickup and delivery addresses are an exact match. A Shipper can do this by selecting all like units for the load in the Prep area and selecting, "Combine Load." If the Combine Load button is not enabled after the shipper has selected the records, it is a good indication that something within the pickup and delivery addresses does not match exactly, therefore the system will not allow a shipper to combine the load. 1Dispatch suggests that shipper's only create loads that can fit on a 10 car hauler.
Commercial Vehicle:
Every company can define this differently. Generally, it is a vehicle that is designated "commercial" when it is titled or registered to a company and is used for business transporting goods or passengers. Vehicles that are designed to carry more than 16 passengers are considered a commercial vehicle. If a vehicle exceeds a certain weight or class, it is "classified" as commercial even though it may not be commercially used or commercially owned.
Decode:
To extract information from a full 17 digit VIN number. Shippers have the ability to decode VIN(s) in the Vehicle Information Tab while uploading vehicles.
Destination:
Also known as the delivery location or drop off location. The place in which the vehicle is going.
Direct to Carrier:
A 1Dispatch Type in which a shipper sends a load directly to a preferred carrier. The transaction will be completed upon acceptance by the carrier. The shipper can either choose from their Preferred List of carriers or choose another carrier within the 1Dispatch network. The carrier must accept the shipper defined transport price and provide the shipper with scheduled pick-up and drop- off dates within the shipper parameters before the load is dispatched to the carrier. Once the carrier accepts or denies the load, the shipper will be notified via email.
Dry Run Fee:
A fee Carriers charge Shippers in the event the vehicle is unavailable to be picked up by the Carrier on or after the Available Date designated by the Shipper. Shippers can prevent dry run fees by ensuring a load will be ready for pickup when the driver arrives. If the load will not be ready, communicating this information with the carrier is critical. Carriers charge dry run fees for various reasons including but not limited to the following:
Gate pass is not at the guard shack
Vehicle has already been picked up
Vehicle cannot be located at the pickup location
Pickup contact person or agent failed to meet carrier at agreed upon time or location
Vehicle has not been paid for and/or Pick Up location is refusing to release
Vehicle is other than described
Dual wheels:
A pair of tire and wheel assemblies mounted side-by-side on a single axle hub. On pickup trucks it is sometimes called a dually. The assembly has a greater load carrying ability as compared to a single wheel. Trucks with Dual rear wheels are often time at least 500 to 1,000 pounds heavier than the same truck with single rear wheels.
Enclosed trailer:
A car carrier that is covered on the top and sides to help protect vehicles from the elements, dirt, rocks, etc. Enclosed transports come in 2 varieties: soft sided and hard sided. Canvas soft sided enclosed trailers have 2 soft canvas sides, a soft canvas top, but an open bottom. Hard sided enclosed trailers have 2 hard sides, a hard top, a hard bottom, and a hydraulic lift gate. Hard sided enclosed carriers dramatically decrease the possibility of a car being damaged in transit as it will not be exposed to unexpected hazards at any point of the shipment. Because of the risk of additional rock and element damage, many higher dollar, Antique and specialty cars are shipped in an enclosed carrier. They are much harder to find than an open trailer because enclosed carriers don't have as many of cars to haul. An enclosed carrier comes at a much higher price (typically 50-100% more than an open trailer) because their services offer more protection. If the variety of enclosed transport is a concern, the shipper should specify which variety is requested within the pre-dispatch notes.
Gate Pass:
Also known as a gate release, release, or drive out. An approved document required for a driver to remove a vehicle from an auto auction. Gate passes are generally issued under a certain name.
Inoperable:
Any vehicle that cannot be loaded on and off a truck under its own power. Some carriers, but not all, have equipment that allows them to load inoperable vehicles. So, it is important that a shipper specifies if a vehicle is inoperable within the Prep area.
Invite your carrier:
If a carrier that a shipper wants to do business with is not registered with 1Dispatch, a shipper can invite the carrier to join using the Direct to Carrier 1Disaptch type in the vehicle upload process. Once a shipper invites a carrier, an email is automatically sent to the carrier with further instructions to join.
Load:
One or more vehicles that have a unique origin location and destination location. Multi-car loads can be grouped together by the shipper in the vehicle upload process or in the Prep area and are usually no more than 10 vehicles per load.
Load ID:
Load Identification value that is assigned by 1Dispatch and communicated to all parties of the transaction. This value is used to reference the load in all capacities.
Market ID:
The Market Event ID is a reference number created by the 1Distpatch system once a load has been posted to the system by a shipper. A Market Event ID can consist of 1 or more loads.
Open trailer:
A car carrier that is open on the sides, top, and bottom, as opposed to an enclosed carrier. It is currently the most popular and economical way to transport.
Operable:
Any vehicle that can be driven onto a car carrier under its own power (in contrast to an inoperable vehicle). It must roll forward and in reverse, start, steer, & brake under its own power at the time of pickup and while in custody of the Carrier.
Origin:
The location where the shipment begins its movement; the place at which a load is received by a carrier from the shipper or shipper's agent. Also known as pickup location.
Oversized Vehicle:
A vehicle that is larger than most standard-sized passenger cars or pick-up trucks. This may include very large pick-up trucks, cargo vans, or utility trucks. The precise definition of oversized can vary by company.
Oversized Tires:
Tires that are larger than stock and help a truck or SUV gain performance and/or make it appear bigger.
Transport Date:
The preferred pick-up and delivery dates set by the shipper in the Prep area and is either the 1Dispatch suggested days to pick-up/deliver or the MUST pick-up/deliver by a certain date. These dates appear in green on the Open Market Calendar.
Place In Auction (Auction):
The 1Dispatch type chosen by a shipper for competitive carrier bidding. The Shipper selects the highest price they will accept to pay for the move of the load along with preferred pick-up and delivery dates. Carriers can take a chance and start the bidding process by placing bids that meet the shipper's qualifications. Carriers can bid against each other by placing bids below the current bid. The duration of Place in Auction events are set by the shipper and the time remaining will appear above the current bid. Bid increments are $5 and the bid will be active until the auction listing ends. Carriers should check their dashboard frequently to see if they won the auction or if they were outbid and need to rebid. The lowest bidder at the close of the auction is automatically dispatched the load with no interaction by the shipper. If Take it Now and Place in Auction Open Market Options are both available and a carrier has selected the Take it Now option, the auction will end and all bids will be forfeited.
Transportation Release Notes:
Private, sensitive notes for the carrier's transportation release that are provided to the Carrier AFTER the load is assigned.Information entered in this section will print on the Carrier's release documents for the load. The shipper should enter any information the carrier would need to successfully and efficiently pick-up and deliver the vehicle(s). This information is not viewable to carriers in the Open Market. Example: Call Johnny at 555-555-5555 ahead of delivery.
Reference Number:
Within the Shippers Vehicle information tab of the Vehicle upload area, a value determined and assigned by the shipper on a per vehicle basis. This value is entered it if it is determined that the 1Dispatch assigned values will not work for their reporting purposes.
SmartAuction:
SmartAuction is a wholesale Internet auction that offers access to a virtual inventory of wholesale vehicles to thousands of eligible dealers of nearly all brands. SmartAuction has sold more than 3.1 million vehicles since 2000 and is a premier source of inventory for franchised and independent dealers. Visit their website at: http://www.smartauction.biz/
OVE:
Online Vehicle Exchange (aka OVE) is an online vehicle sales platform for buyers and sellers in the wholesale market to conduct business 24/7. It gives sellers the ability to remarket their vehicles earlier in the remarketing cycle than traditional live auctions. Buyers are able to see, compare and purchase vehicles either in a "Buy Now" or online auction dynamic bid environment. Visit their website at: http://www.ove.com
Source:
The third party vendor that supplied the vehicle information based on a shipper specific ID.
Specifications:
Specifications (aka specs) help the carrier make a decision on whether or not he is able to transport a vehicle. Specifications can include, but are not limited to: crew cab, regular cab, extended cab, 4x4, 4x2, short bed, long bed, single rear wheel, dual rear wheel, oversized unit, oversized tires, lift kit, utility body, tool box, ladder rack, flatbed, commercial vehicle, raised roof, extended length, standard length, and convertible. The more details the shipper provides to the carrier in the Vehicle Information Tab, the more beneficial it will be to both parties.
Starting Bid Price:
A value assigned by the shipper for a Place in Auction Open Market Option. It is the highest price the shipper is willing to pay the carrier for the transport of the load.
Stricter Transportation Requirements:
In the Prep area, the shipper can select specific date(s) that the load MUST pick-up and/or deliver by. By selecting these dates, it will not guarantee that the load will be picked up and/or delivered by the specified day, but will change the carrier requirements to reflect the shipper's request. If there is no activity on it after that date, the posting will automatically expire. Shippers should keep in mind that if they restrict the pick-up or delivery requirements it may limit the carrier activity in the Open Market; therefore it might be necessary for the shipper to increase the price to entice carrier participation.
Sub-model:
The sub-model, or trim level, refers to the added features that come with the vehicle including air conditioning, satellite radio, automatic windows, GPS, etc. It is usually indicated by several letters such as LX or GLX, but some makers prefer names. The higher the trim level, the more features the vehicle has.
Take It Now (TIN):
An Open Market option that allows a carrier to dispatch a load right away with by accepting the shipper's required Take It Now price, pick-up, and drop-off dates without any interaction or approval by the shipper.
Direct to Carrier Price:
When a shipper sends a load to a preferred carrier using the Direct to Carrier 1Dispatch type, they also provide the carrier with the price they are willing to pay. This price is the Direct to Carrier Price. The carrier must accept this price and provide the shipper with scheduled pick-up and drop-off dates within the shipper parameters before the load is dispatched to the carrier.
Vehicle Identification Number (VIN):
A unique serial number used by the automotive industry to identify individual motor vehicles. The VIN is assigned by the manufacturer and appears on the vehicle's registration and title. 1969 and newer vehicles should have a VIN on the driver dash viewable through the windshield.
YMM:
Abbreviation for "Year, Make, Model" of a vehicle.
Vehicle Type:
Most vehicles are classified under the following vehicle types: ATV, Car, Truck, Motorcycle, Van, or SUV.
Act of God:
An act beyond human control such as lightning, hurricane, flood, volcanic eruption, earthquake, etc.
Agent:
A person authorized to transact business for and on behalf of another party.
Bill Of Lading:
A Bill of Lading (aka BOL) is a document that will be given to the shipper, or shipper's agent, by the driver who meets to pick up, or deliver, the shipper's vehicle. The BOL acts as a contract of carriage between the shipper and the Carrier, acts as a receipt, and ensures the security of the vehicle. The Carrier must give the shipper a copy of it before the vehicle leaves the pickup location. Shippers should be sure to understand the Bill of Lading before signing it. It must be signed by the driver and the shipper or shipper's agent. It should correctly show the name of the shipper, from whom and where the vehicle is picking up and to whom and where it is delivering, as well as all appropriate phone numbers. It should contain the name, address, and telephone number where the Shipper or some other party can be notified of costs and possible delays while the vehicle is in transit. It should also have the name, address and telephone number of the Carrier. Shippers should read the terms on the front and back of the form, especially the portion of the Bill of Lading which sets forth the liability of the Carrier for any loss or damage to the vehicle.
Bonded:
Brokers are required by the FMCSA to file either a surety bond or trust fund agreement before Operating Authority will be granted. The surety bond is in place as protection in case the broker refuses to pay a carrier for services rendered.
Business Summary Page:
A Page on the 1Dispatch website that includes the shipper or carrier's name, address, phone and fax numbers, contacts, email addresses, their 1Dispatch transactional ratings, and other pertinent information. Only limited information displays if you have not done business with the company before. Once you have transacted with the company, you will have access to view their entire business summary page.
Condition Report:
A legal document that contains an inspector's assessment of any damages to a vehicle. The purpose of a Condition Report (aka CR) is to accurately communicate the condition of the vehicle and is often a part of the Bill of Lading. Before loading the vehicle(s), the driver should fill out a condition report noting the condition of the vehicle at the time he/she receives it. The shipper, or shipper's agent, must verify the notations made and sign in agreement with them. The Shipper, or shipper's agent, should get a copy of it before the vehicle leaves the pickup location. The condition report is very important because it documents the condition of the vehicle at the time the driver takes custody of it. Damage claims at the delivery location will be based on the condition report of the vehicle before and after it was transported.
Consignee:
A person or company to whom the vehicle(s) is to be delivered to.
Consignor:
A person or company sending a vehicle shipment to be delivered.
Force Majeure:
The title of a common clause in contracts, exempting the parties for non-fulfillment of their obligations as a result of conditions beyond their control, such as Acts of God, war, strike, or riot.
Shipper:
Any party who posts vehicles for shipment or sends or accepts transported vehicles, including a shipper's designated agent, those who broker and/or coordinate vehicle shipment, and any person/party who has, or is represented to have, authority to ship a vehicle. She/he is accountable for overseeing the inspection of the vehicle(s), notation of damage, and signing of documents. The shipper is usually the person who arranges the transportation of the vehicle(s) and will always be liable for the transportation fees. He/she may or may not be the owner of the vehicle(s) and may not necessarily be the one paying for the transport.
Transport Company:
Any Carrier, company, or other party which engages in the action of transport of vehicles; a business that specializes in providing comprehensive auto transport services.
Carrier:
The trucking company that will haul a shipper's vehicle(s).
Shipper's Agent:
An authorized representative designated by the Shipper to release or accept possession of the vehicle(s). She/he is accountable for overseeing the inspection of the vehicle(s), notation of damage, and signing of documents if the Shipper cannot be present to perform these functions.
Tie downs:
Straps, ropes, chains, or other devices that a car hauler uses to secure a vehicle on a tow truck or multi-level car carrier.
Toolbox:
The section of the 1Dispatch Shipper Dashboard where the shipper can see statistical graphs of their transport activity, view items needing attention, and upload vehicles to 1Dispatch.
My Open Market Activity:
A section of the Shipper and Carrier Dashboard which includes pending offers and current Open Marketactivity. The Carrier's Open Market Activity will display all Auctions they are currently winning and all Auctions they have been outbid on, so they can rebid if they choose. The Shipper's dashboard will display pending Carrier offers with the option to accept or deny the offers.
Update Status:
On the Carrier Dashboard, under "My Dispatched Loads", the carrier is able to update the status of a load to inform the shipper of actual and scheduled pick- up & drop- off, or cancellation. If scheduled dates are changed, reasons for the change must be provided. The shipper is able to update the status of a load to actual pick-up & drop-off, or cancellation. If cancellations are made, reasons for the cancelation and notes must be provided.
Scheduled Pickup Date (Sched P/U):
The date assigned by the Carrier to denote that a load is scheduled to be picked up from the origin location. The scheduled date is assigned by the carrier during the Auction, Take It Now, Make an Offer, or Direct to Carrier process and can be modified by the carrier when they update status.
Actual Pickup Date (Actual P/U):
The date assigned by the Carrier or Shipper to denote that a load has actually been picked up from the origin location. The actual date can be modified by the carrier or shipper when they update status.
Scheduled Drop Off Date (Sched D/O):
The date assigned by the Carrier to denote that a load is scheduled to be delivered to the destination location. The scheduled date is assigned by the carrier during the Auction, Take It Now, Make an Offer, or Direct to Carrier process and can be modified by the carrier when they update status.
Actual Drop Off Date:
The date assigned by the Carrier or Shipper to denote that a load has actually been delivered successfully to the destination location. Once marked as delivered, this transaction will be removed from the Carrier and Shipper's dashboard view.
Bid:
In an auction Open Market event, a bid is a carrier's submitted price to transport a load. Carriers bid down in increments of $5 and each bid cannot be forfeited. The lowest bidder at the close of the auction duration wins the load. Once a carrier's bid is successfully placed, it is recommended that carrier's check their dashboard frequently to see the status of winning the load, or if they need to rebid.
Terms:
The payment conditions, set by the shipper, under which a shipper will complete a transaction with a carrier. When a carrier Places a Bid, Makes an Offer, Takes It Now, or accepts a Direct to Carrier load, they are agreeing to the shippers Terms. Typically, these terms specify the period allowed to pay off the amount due and may include cash on delivery, quick pay, a deferred payment period of 30 days or more, or other similar provisions.
Time Remaining:
The time remaining for a carrier to bid on a load available in the Open Market. The time is set by the shipper.
Market Event:
One or more loads that have been grouped together and are in the Open Market available for carrier activity.
Vehicle Status:
The operability of the vehicle. The status is either Inoperable or Operable.
User Account:
A record of an ongoing relationship between a 1Dispatch user and 1Dispatch.
Company Account:
A record of an ongoing relationship between a Shipper or Carrier's company and 1Dispatch
Administrator:
This person is the responsible party for the company and is like the company's "power user." The Administrator (Admin) is granted all permissions for all user roles. In addition, the admin makes decisions about the company's user settings, company profile settings, and manages the access of other users including the ability to add, modify, or delete users and assign roles.
Dispatcher:
The Dispatcher is a carrier user that has the permissions of a driver. The dispatcher has the ability to search for loads, bid on 1Dispatch Open Marketplace events, secure any qualifying loads in the 1Dispatch Open Marketplace, and cancel bids.
Driver:
The Driver has the ability to follow up on dispatched loads, change scheduled/actual pick-up dates, change scheduled/actual drop-off dates, cancel loads, and download transport orders or documents.
Rating User:
The Rating User has the permissions to give a rating to another company on a transaction experience and view ratings of other companies. Shipper Rating Users also have the ability to add carriers to the 1Dispatch Smart Lists.
Load Manager:
The Load Manager is a shipper user who has the permissions to upload vehicles, manage the Prep area to get the vehicles into the Open Market, edit qualifying loads in the Open Market, award and cancel loads in the Open Market, follow up on dispatched loads, change actual pick-up and actual drop-off dates, download transport orders or documents, and cancel loads.
Accounting User:
The Accounting user has the ability to follow-up on dispatched loads, download transport orders, and manage payment information. A Carrier accounting user also has the ability to attach an invoice to a load.
Reporting User:
The Reporting user has the ability to view and download reports on all company activity within the system.
1Dispatch Smart List:
The 1Dispatch Smart List feature makes it easy for shippers to manage the carriers they choose to do business with. Each list provides a different level of security and allows shippers to control the interaction required for carriers to transport their loads. The lists are: Preferred List, Attention List, and Blocked List.
Preferred List:
If a shipper has a preferred carrier that they regularly work with, they can add them to their Preferred List for easy Direct to Carrier assigning of their loads.
Attention List :
If a shipper has carriers that they want to work with but need to confirm details or talk to the carrier before the carrier can self-dispatch loads, these carriers should be added to the Attention List. Carriers on this list will have access to the Open Market, but will require shipper approval before a load is assigned to the carrier. Carriers will remain on the shipper's Attention List until removed by the shipper.
Blocked List:
Carriers added to a shipper's Blocked List will have access to view a shipper's loads in 1Dispatch but will be completely restricted to take any action on the shipper's loads. Carriers will see that they have been assigned to a shipper's Blocked List and may contact the shipper to change their status.
Accounts Payable Contact:
The person that is responsible for performing financial services and tasks related to the maintenance and processing of debts that are not yet paid.
Billing Address;
The address to send a statement or bill.
Dealer Group:
Dealer groups, or Automotive Groups, operate multiple retail automotive stores or franchises, which can represent multiple brands and multiple collision repair centers.
Shipper Type:
A shipper company can be defined as a Dealership, Rental Company, Fleet Company, Car Manufacturer, Finance Company, Institutional, Auction, or Other.
Referral Source:
How a shipper heard about 1Dispatch. Shippers can be referred by Friend/Dealership, Linked In, Bing/Yahoo/MSN Search, Google Search, Facebook, Returning customer, Magazine Ad, Show, Physical Auction, OVE, Simulcast, SmartAuction, Auction Pipeline, or Other.
Certificate Holder:
If a company or person is named as a certificate holder on a Certificate of Insurance, they are given proof that insurance is in effect. If the policy is canceled, the insurance company will attempt to notify the certificate holder of the policy's cancelation prior to the renewal date.
Additional Insured:
A type of status associated with general liability insurance policies that provide coverage to other individuals/groups that were not initially named. After endorsement, the additional insured will then be protected under the named insurer's policy and can file a claim in the event that they are sued.
MC Number:
MC (Motor Carrier) Number is specific to the auto transport industry, and gives the carrier the proper operating authority to cross state lines. An active MC Number dictates the type of operation a company may run, the cargo it may carry, and the geographical area in which it may legally operate.
Operating Authority:
A term used by transportation regulatory agencies to describe a grant of legal permission by a federal or state government to engage in for-hire interstate (state-to-state) or intrastate (within a state) transportation by motor vehicle. Essentially, it is a business license. Authority is broken down by the following types: common, contract and broker. See MC Number.
Common Authority:
Transport companies who are open to the public for hire. A common Carrier may provide regular route services over designated highways on a regular basis or irregular route services between various points on an unscheduled basis.
Contract Authority:
A Carrier that only transports vehicles under contract with one or a limited number of shippers.
Broker Authority:
Brokers arrange for the transportation of property where the actual movement will be performed by licensed motor carriers. Brokers assume no responsibility for the property being transported. The broker acts as an intermediary between the carriers and the shipper and works on behalf of the shipper to get them a good deal on shipping their vehicle with a reliable vehicle shipping company. A Broker arranges transportation for a percentage of the revenue from the load, but doesn't actually take possession of a shipment. A broker deals with a huge network of Carriers and is accustomed to their specific service routes.
Cash On Delivery (COD):
A type of payment terms in which payment for vehicle transport is made at the time of delivery. Payment can be made by cash, certified check or money order, depending on what is agreed upon by the Carrier and shipper.
Global Settings:
A Shipper's defaults and preferences set by the company administrator to help expedite system processes.
Drop Off (aka D/O):
The act of making a delivery of a shipment
Pick Up (P/U):
The act of taking possession of, obtaining, or acquiring a shipment.
Dashboard:
An organized, quick view, visual display of the most important information that fits entirely on a single computer screen so it can be monitored at a glance. Shippers and Carriers have their own dashboard. The Carrier's dashboard provides a quick overview of saved searches, auction activity, and dispatched loads. A carrier can navigate to the auction, manage users, search for vehicles, and run reports.
The carrier can view Saved Searches for a quick view of the loads they would like to see instantly. Carriers view active auctions providing a quick overview of loads they have bids on or that are pending shipper approval. They can also view Loads that they have won, update the status of loads to inform the shipper of pick-up, drop-off, or cancellation, and print Transport Orders for each load. From the dashboard a shipper can navigate to Prep, manage users, view items needing attention, take action on pending offers, view the current active auctions, view in transit status, print transport orders, update status, and run reports.
Completed Transaction:
Any completed marketplace event, in which a shipper has successfully connected with a carrier and the carrier is awarded a transaction.
My Dispatched Loads:
Loads that a carrier has been awarded will appear in the Carrier and Shipper Dashboard under the "My Dispatched Loads "section. The carrier can update the status of the load to inform the shipper of the scheduled and actual pick-up, drop-off, or cancellation. The Shipper can also update the status of actual pick-up, actual drop-off, or cancellation.
Dispatched Loads:
An expanded page view that a user can access from the main navigation of the website or by clicking "My dispatched Loads" from the dashboard.
Saved Search:
Saved search criteria that is saved by a carrier for quick and easy future viewing in the Carrier Dashboard. Carrier can save the search to quickly reuse it to search new loads that have been posted within the Saved Search criteria when they become available.
Saved Location:
If a shipper has a location that they regularly ship to or from, they can add these locations to their saved locations. This can be done in the Shippers Global Settings or by selecting the checkbox in the Locations tab of the prep area. Once a location is saved, it can be entered easily without having to retype the information.
Safety Rating:
FMCSA measures a carrier's compliance with the Federal Motor Carrier Safety Regulations (FMCSR) and the carrier is assigned a safety rating. The motor carrier safety rating is an assessment given to an interstate commercial motor carrier by the FMCSA and is determined by a compliance evaluation, an on-site investigation of motor carrier operations, and safety and transportation records to determine whether a motor carrier meets the safety fitness standard. One of three ratings will be supply following a compliance review:
Satisfactory - a motor carrier has in place and functioning adequate safety management controls to meet the safety fitness standard prescribed in §385.5 of the Federal Motor Carrier Safety Regulations. Records indicate no evidence of substantial non-compliance with safety requirements
Conditional - Records indicate that the carrier was out of compliance with one or more safety requirements.
Unsatisfactory - a motor carrier does not have adequate safety management controls in place to ensure compliance with the safety fitness standard. Records indicate evidence of substantial noncompliance with safety requirements.




Your Rating:
A Percentage score based on your performance and the amount of completed transactions. Rating percentage = (# of completed transactions – # of negative ratings) # of Completed transactions Your rating is an important part of the 1Dispatch system. When you understand what the percentage means, you'll find it easier to evaluate another company's reputation. You are rated positively by default. The percentage is located above your Completed Auctions in your Dashboard and is based on the amount of negative ratings relative to the number of completed transaction. The higher the percentage, the fewer negative ratings a member has received.
Example:
94% = (50 completed transactions – 3 negative ratings)
50 completed transactions
Dock Receipt:
U.S. Customs will not accept a vehicle at a Port without this form, which is used to acknowledge receipt of cargo and often serves as basis for preparation of the ocean bill of lading.
In Transit:
A term used to classify a vehicle or shipment as "on the way" because it is in the process of being shipped to its destination. Also known as En Route.
Invoice:
An itemized list indicating the agreed shipping charges, vehicles shipped, stating quantities, etc. The invoice is usually provided to the shipper by the carrier and is usually the request for payment or bill, according to the payment terms
Statement:
A report or statement of money owed; an account containing a summary of bills or invoices and displays the total amount due. Often a statement will report credits and debits in an account along with a request for payment, in which case it doubles as an invoice. 1Dispatch gives its members the option of the level of detail that is provided on the statement. Members can choose to receive a detailed statement which displays the VINS and Year Make and Models or the Standard statement which does NOT display the Vins and Year Make and Model.
TWIC Card:
TWIC (aka Transportation Worker Identification Credential) card is a common identification credential for all personnel requiring unescorted access to secure areas of facilities and vessels regulated by the Maritime Transportation Security Act (MTSA), and all mariners holding Coast Guard-issued credentials. TWIC cards are a tamper-resistant credential containing the cardholder's biometric fingerprint template to allow for a positive link between the card and the individual. A TWIC card is required if the driver must go to a port. To apply for a TWIC card or for more information visit: https://twicprogram.tsa.dhs.gov/TWICWebApp/Welcome.do