Carl (11/22/2019, 8:08:32 PM): Hi, welcome to IMVU WebChat! Thank you for waiting. My name is Carl. How may I help you?

JoshiiStark (11/22/2019, 8:12:27 PM): Hi Carl, I'm just gonna flat out and tell you guys that I'm at a complete loss on what I need to do to get my room to pass: I did everything you guys tell us to do whether it's making sure the room products fit the room's GA/AP standards, or having a proper room description, etc etc. But you guys have legit been failing my room for 25 whole days now, that's literally almost a month and I did EVERYTHING to make you guys happy; heck I even changed the look of my room so that it fits "IMVU policy" but this has gone too far, I'm no longer buying anything else from you guys via credits, membership or anything till you help me figure this out cuz this is completely unfair that you don;t tell your users on what their issue is so they can fix it and have a room available for people to come and see

Carl (11/22/2019, 8:12:35 PM): hi, JoshiiStark

Carl (11/22/2019, 8:13:30 PM): okay. is this about a featured room?

JoshiiStark (11/22/2019, 8:13:36 PM): Yes

JoshiiStark (11/22/2019, 8:14:03 PM): I'm literally afraid to post my room now cuz ya'll just gonna fail it again

JoshiiStark (11/22/2019, 8:14:36 PM): What's even funny is that it's passed your Featured review at least 3 times already, and yet you're failing it like it's new??

Carl (11/22/2019, 8:16:13 PM): getting featured before does not guarantee that your room will get featured all the time. the criteria changes from time to time. and that depends on the specialists checking on the room as well.

JoshiiStark (11/22/2019, 8:17:37 PM): Okay well, your specialists? Have all been failing me and I want to know what the problem is cuz I can't keep playing guessing games on what I think needs to be fixed when I JUST DON'T KNOW what the problem is TO BE FIXED?

JoshiiStark (11/22/2019, 8:18:46 PM): Just please work with me here Carl

Carl (11/22/2019, 8:18:54 PM): we dont give specifics on what needs to be changed on the room. due to if we did all users will have featured rooms.

JoshiiStark (11/22/2019, 8:21:34 PM): I understand that but to fail me for almost a month and no chances of passing; that's just hitting a whole new low and from my recent room post; it took you guys whole day and a half only to tell me that's it's failed. I've been a member for 4 yrs now and have been generous with funding IMVU with my own money by buying your stuff and yet this is how your users are treated?

Carl (11/22/2019, 8:23:59 PM): if that is the case. what you can do is to try other rooms or submit other rooms. and this happens to all users not just on your end. themed rooms are also checked within 24 to 48 hours. that is the normal process