Info: Thank you for contacting Pearson VUE Live Chat. An agent will be with you shortly.
Info: You are now chatting with REDACTED. How may I assist you today?
REDACTED:
Thank you for contacting Pearson VUE, candidate services. My name is REDACTED. How may I help you today, Sjors?

You: Good afternoon, i had a chat open but got disconnected unfortunately., I currently have a SR open with number 03788427 for a VMware VCAP CMA Deploy exam that would not load. The exam center confirmed that they could not load the live lab and closed the exam, and told me to rebook the exam using this SR number.
REDACTED:
I would be glad to assist you with the issue.

REDACTED:
Is this for your VMware exam?

You: correct, VCAP CMA deploy
You: 3V0-31.18 to be exact
REDACTED:
Thank you for confirming.

REDACTED:
Please provide the VMware candidate ID.

You: one moment
REDACTED:
Sure, take your time.

You: ok i'm trying to find it but it seems it's not visible in the transcripts anymore.
You: there we go
You: Candidate ID: VMW-REDACTED
REDACTED: Thank you for waiting. I'm still looking into your question.
REDACTED: Thank you for the verification.
REDACTED:
I can see the Case was created on Kanairy 21, 2020.

REDACTED:
*January

You: correct, an hour ago or so
REDACTED:
I would request you to wait for 24 hours in order to reschedule the exam so that the disposition status is updated for the exam.

You: since i've got limited time available i'd rather reschedule it directly, otherwise i risk the exam center being full and i'll be out of the country afterwards.
You: since my only option are thursday and saturday which are both busy days at the exam center.
REDACTED:
I understand your concern but I would request you to wait for 24 hours in order to reschedule the exam so that the disposition status is updated for the exam.

You: ok
You: look
REDACTED:
Is there anything else I can assist you with today?

You: if i have to wait 24 hours that means thursday will be fully booked and saturday most likely as well.
You: and i will not have the option to book the exam for another 2 weeks which i'd rather not do.
You: is there any possibility to reschedule it today?
Info: The chat transcript will be sent to: s.robroek@vxsan.com at the end of your chat.
REDACTED:
You are approved for the free rescheduling of the exam, but we are unable to reschedule the exam on the same day. So you need to wait for the 24 hours so that the disposition status is updated.

You: ok, it's unfortunately that pearson's inability to escalate this ticket to the right team straightaway is now making this my problem. It's understandable that you can't do anything about it but i'm sorely disappointed as i can't just adjust my schedule based on pearson's failings.
You: thank you in any case.