Date: 2015-02-05 12:19:07 PST
From: Bomgar To: All Customers
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Date: 2015-02-05 12:19:14 PST
From: Bomgar To: All Customers
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Date: 2015-02-05 12:20:33 PST
From: Bomgar To: All Customers
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Date: 2015-02-05 12:22:03 PST
From: Bomgar To: All Customers
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Date: 2015-02-05 12:23:33 PST
From: Bomgar To: All Customers
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Date: 2015-02-05 12:25:03 PST
From: Bomgar To: All Customers
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Date: 2015-02-05 12:26:33 PST
From: Bomgar To: All Customers
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Date: 2015-02-05 12:27:23 PST
From: Bomgar To: Everyone
This session has been transferred to Petrick S.

Date: 2015-02-05 12:27:26 PST
From: Petrick S To: Everyone
Hello! This is Petrick S from Nintendo Chat Support. What can I help you with today?

Date: 2015-02-05 12:27:41 PST
From: Cory Scott To: Everyone
Hello, I have a question regarding the Nintendo eShop.

Date: 2015-02-05 12:28:56 PST
From: Cory Scott To: Everyone
I've bought a few games from the Nintendo eShop over the past few months, but from what I heard, the games I buy are tied to my Nintendo 3DS XL.

Date: 2015-02-05 12:29:13 PST
From: Cory Scott To: Everyone
Let's say I lost my 3DS.

Date: 2015-02-05 12:29:48 PST
From: Cory Scott To: Everyone
And all my downloaded games were on my 3DS at the time.

Date: 2015-02-05 12:30:23 PST
From: Cory Scott To: Everyone
Would I be able to download them again without paying for them again as long as I have my Nintendo eShop account?

Date: 2015-02-05 12:30:56 PST
From: Petrick S To: Everyone
In order to transfer your NNID and eShop content to your new system without the old device, you would need to contact our phone support for direct assistance from one of our account specialists.

Date: 2015-02-05 12:32:24 PST
From: Cory Scott To: Everyone
OK, and would I be able to backup my 3DS data on a flash drive or somewhere on a computer so I can transfer my data to a new 3DS I would get?

Date: 2015-02-05 12:33:25 PST
From: Petrick S To: Everyone
Most of it would not transfer over as the data is generally tied to the system and each SD card needs to be formatted when used.

Date: 2015-02-05 12:35:53 PST
From: Cory Scott To: Everyone
Oh, so is the SD card mainly used for photo data then? And what else is it mainly fpr?

Date: 2015-02-05 12:35:56 PST
From: Cory Scott To: Everyone
for*

Date: 2015-02-05 12:37:28 PST
From: Petrick S To: Everyone
It is used for photos, music, downloaded games and save data. It may transfer over but most of the time only small amounts will carry over to the device with out the need to redownload titles.

Date: 2015-02-05 12:43:16 PST
From: Petrick S To: Everyone
For more in depth information you will want to contact one of our system specialists as they will be able to answer all these questions further. Nintendo Chat Support is available to support internet connectivity errors, Club Nintendo account issues, and digital account questions.

We would still like to help you, so please give us a call at 1-800-255-3700. We are available 6am-7pm Pacific Time, seven days a week. Please write this number down because it will be gone once this chat ends. Thank you for using Nintendo Chat Support!

Just click on the big red “X” to end the chat. You will be presented with a web page containing a short survey and the option to view and save the chat transcript for reference.

Date: 2015-02-05 12:43:56 PST
From: Cory Scott To: Everyone
So just to be clear, I wouldn't be able to redownload purchaced games from the Nintendo eShop if I were to get a new 3DS, as I would have to perform a system transfer for that?

Date: 2015-02-05 12:46:33 PST
From: Petrick S To: Everyone
Yes you would need to perform a system transfer, if you were unable to perform a transfer you would need to contact one of our account specialists at 1-800-255-3700.

Date: 2015-02-05 12:46:50 PST
From: Cory Scott To: Everyone
OK, thanks for the help.

Date: 2015-02-05 12:46:53 PST
From: Cory Scott To: Everyone
I also think that Nintendo should do something similar to what Apple does with how their purchases are tied to an account and can be downloaded again as long as they still have their Apple account.

Date: 2015-02-05 12:48:41 PST
From: Petrick S To: Everyone
You are very welcome, I will record your feedback for the purchasing process and re access to purchased titles.

If you have additional questions or concerns, don’t hesitate to contact one of our phone agents at 1-800-255-3700 or visit support.nintendo.com. Thanks for using Nintendo Chat Support.

Just click on the big red “X” to end the chat. You will be presented with a web page containing a short survey and the option to view and save the chat transcript for reference.

Date: 2015-02-05 12:48:59 PST
From: Cory Scott To: Everyone
Goodbye.