Realiana: Hi, my name is Realiana. How may I help you?
 @gmail.com: I would just like to know why it has been 4 months since you have broken wireless kb/mouse combo support on the MC we keep being fed the usual line of we are working on it when you are obviously not
 Realiana: We are still investigating this issue. I wish I had more information for you at this time but I assure you that we are actively working on the issue.
 @gmail.com: you have had 4 months, the issue was reported to you the day it was broken, and nothing was done then to roll back firmware, meanwhile you release a bad firmware with  wi-fi options and have that rolled back in less than 24 hours?!
 Realiana: I can understand your frustration, but we are still investigating.
 @gmail.com: instead you now have fake support for it with mouse presses resulting in keyboard presses
 Realiana: Our Engineers are still looking into error and working on a fix. I know it is really frustrating and I wish we had an update available for you. I'm sorry.
 @gmail.com: I will be canceling my playpack since I am unable to play most of the games in it
 Realiana: I do apologize for the inconvenience.
 Realiana has disconnected.