Dear Marko,

Thank you for your response.

Marko, seems to be mouse has hardware issue. Unfortunately, we must inform you that your product is defective and a warranty exchange is needed.

Based on the supplied information your product is still covered by warranty. In order to obtain the warranty exchange your first point of call should be the point of purchase, as they should be able to arrange the warranty exchange.

In the event the point of purchase refuses to assist with the warranty exchange, we kindly ask that you contact Customer Care again. Please note, that if Logitech is to consider processing a warranty claim, we kindly ask that you supply the following information:

First name:
Last name:
Address:
Postal Code:
City:
Telephone Number:
Proof of purchase/Receipt/Invoice:

Product M/N:
Product P/N:
Product PID or S/N:

As our warranty replacements are shipped using courier service, we kindly request that you provide a delivery address on which our courier service may deliver during regular business hours (9:00 AM to 5:00 PM). If the delivery address differs from your residential address, kindly supply both addresses.