[Inline image URL : https://support.logitech.com/resource/emailtemplates/img/logo/logitech-logo-small.png] <http://www.logitech.com/>    Dear Joseph, We do apologize if you are experiencing some difficulties with your device, however, we will do as much as we can to assist you to resolve your issue.  Starting today, I would be handling your case until we resolve your issue or come up with the best solution about your concerns. In order for us to understand you better and assist you further, kindly provide us details on the issue you have encountered. What is exactly the problem you encounterd with your device? Please specify. When did you experience this issue? and is this the first time you encountered this issue? How often do you use your device?  Have you tried connecting your device to other PC or laptop and with other Operating Systems? What were the troubleshooting steps you have already performed? Please enumerate.  **If you haven't done any, kindly follow steps below**  Disconnect the wheel unit’s power adapter from the power source.  Disconnect the wheel unit’s USB connection from the game console or PC. Power cycle the wheel 1. Disconnect the wheel from the PC/game console and power outlet. 2. Disconnect the pedals, power adapter and shifter from the wheel. 3. Wait for 10-15 seconds. 4. Reconnect the pedals, power adapter and shifter to the wheel. 5. Connect the wheel to a know working USB port and AC outlet. Calibrate the wheel using Windows Game Controller Settings. 1. Ensure that you have installed the latest version of LGS for the wheel. 2. Connect the wheel directly to a USB 2.0 port of the computer. Bypass any use of KVM switches, USB hubs, port replicators and docking stations. 3. Press Windows + R key to open the run command box. 4. Type joy.cpl to open the Windows Game Controller Settings. 5. Select the entry for the gaming wheel. 6. Press CTRL + SHIFT while clicking Properties. 7. Go to Settings tab and click Calibrate. 8. Follow the calibration instructions then test the wheel afterwards. Then do the firmware update. Try reconnecting all possible connection on the wheel then power cycle from the AC Adapter. By the way where did you purchase the device? have you bought the device through a retailer? If in case you need a replacement--together with the receipt please try to get in touch with your retailer for warrranty replacement. Retailers have stock on hand and local distributors who are able to get products to you faster, in many cases even the next day. Please send us an update once you have talked to your retailer. Please contact your retailer first.  However, if you have bought the device from our website or through an apple store please send us your order number and receipt so that we can validate it in our system. Thanks!  While we're waiting for your update Kindly fill up everything in order  - Product Serial number: S/N - Product P/N number: - Product M/N number: -Photo / Video of the damaged product:  Shipping information: - First Name: - Last Name: - Email address: - Address: - Postal Code: - City: - County/State (if any): - Country: - Telephone Number (including country code): - UPS accessible ? - Your device Model ? We will be keeping this case open until you send us an update. Thanks! Kindly provide us detailed information about your issue so that we can validate your response and advise you accordingly. Thank you.  For future reference your case reference number is 07861756.  Best regards, Mary  Logitech Customer Care support.logitech.com <http://support.logitech.com>   ref:_00Di0j2Ck._5005A12PUxV:ref