Dear Coinbase,

NOTE  THIS IS A MESSAGE FROM ATTORNEY LEONNEL IRUKE OF EMPIRE LEGAL
PLEASE CC YOUR COMPANIES COUNSEL  UPON RECEIPT:

This is Counselor Leonnel Iruke, on behalf of my client Valton Eason. He has informed me that you have locked up his Bitcoin account (coin base) related to some privacy and financial control procedures, associated with a missing email address verification (basically he had or may have had 1 or more coin base accounts). He has informed me that he provided you about 99% of what was asked but you have not gotten back to him, in any respect nor have you given him an alternative. As an online based business, dealing with financial transactions you are aware that a person cannot merely walk into your location and show ID, such as they would in a Bank if something like this happened when trying to access an account from a remote location such as online or via the phone. As a result you need to have alternative forms of identification verification in order to properly resolve missing information, to verify the person you are speaking to is indeed your actual customer. Here Mr. Eason is clearly a coin base customer trying to sell BTC from an account that you have allowed him to receive BTC. I don't understand how you allow him to receive, but you do not allow him to send, it seems contradictory to the financial privacy (AML compliance rules) you are stating are genuinely being protected.

Alternatively, you should not lock up his account if he able to provide identity on the primary account in question. Its like penalizing him for having a bad memory with no recourse other than to sue, and alert the media.

Notwithstanding,  I would like to resolve this matter, amicably as soon as possible as it seems unlike Coinbase, to engage anything less than above board (nor am I accusing of the same). I presume you have a copy of Mr. Eason's ID, or if not he is happy to provide the same. Alternatively, I see from your site that you have alternative identification procedures to prove identity. You are also asking for 5 to 7 fields of information, which seems a bit extreme in cases such as this where the person knows some but maybe not all of the information required such (as email addresses that may or may not have ever been used to transact anything on behalf of your site)but they should recall it either way, in order to verify their identity. If they cannot do that I presume you have other alternatives, you can use to resolve this matter, and release his money, as this would be a foolish case to take to court, as you understand your client's concerns and how to easily resolve them. Alternatively, Mr. Eason can get on Skype to prove his identity. Get on a phone call and give vital information, or in the extreme case he will show up in your office (at your expense) to prove his identity.

We need a quick resolution to this, I am giving this until September 14th, 2015 to have this issue resolved.
Do not ignore this email.

Thanks,

On Fri, Sep 11, 2015 at 2:42 PM, Vl V <vlv363@gmail.com> wrote:
Yes please help.

On Fri, Sep 11, 2015 at 4:41 PM, L io <leoslaw@gmail.com> wrote:
Mr. Eason

This is Lio Iruke your general counsel. You have cc'd me on this message to coinbase, did you need us to get involved?

On Sep 12, 2015 4:36 AM, "Vl V" <vlv363@gmail.com> wrote:

Coinbase you you have ignored my messages and the information I have supplied. I demand communication for you have held up my transaction and I need satisfaction.
Support I need to have phone number to management on this extenuating issue immediately.

Valton Eason
skype: galaxyinc1

On Tue, Sep 1, 2015 at 12:18 PM, Vl V <vlv363@gmail.com> wrote:
.

Support I need to have phone number to management on this extenuating issue immediately.

Valton Eason


On Tue, Sep 1, 2015 at 12:16 PM, Vl V <vlv363@gmail.com> wrote:
Remember my objective is to sell 6.4 Bitcoin from my coinbase account under vlv363@gmail.com, only.

If what I am providing does not satisfy your request, will a copy of my identification meet your need?

Valton Eason

This is what I have:

AUG 26, 2015  |  10:02AM PDT
Danielle replied:
Hi Valton,

Due to financial privacy and security reasons, we are unable to transfer balances without proof of ownership. In order to prove account ownership, please provide the following information for the two accounts:

1. Full email addresses:

A. underminerrigs@gmail.com
B. ***ng@monarchsolutions.com

2. Account balances (estimated) N/A
3. Account creation dates (estimated) 2012-2014
4. Last login dates (estimated) 2013
5. Account transaction volumes (estimated) N/A
6. Bank accounts and routing numbers

1. Routing # 313083578 Account# 1994560

2. Account Number

6192549761
Routing Numbers
Direct Deposits, Electronic Payments111900659Wire Transfers – Domestic121000248

Please repond as soon as possible I need a solution to this situation.
Valton Eason







On Wed, Aug 26, 2015 at 12:02 PM, Coinbase Support <support@coinbase.com> wrote:
Type your response ABOVE THIS LINE to reply
Valton Eason
Subject: Interaction with Valton Eason
AUG 26, 2015  |  10:02AM PDT
Danielle replied:
Hi Valton,

Due to financial privacy and security reasons, we are unable to transfer balances without proof of ownership. In order to prove account ownership, please provide the following information for the two accounts:

1. Full email addresses
2. Account balances (estimated)
3. Account creation dates (estimated)
4. Last login dates (estimated)
5. Account transaction volumes (estimated)
6. Bank accounts and routing numbers

Please note that additional corroborating documentation may be required in order to establish account ownership.

Thank you for your time and patience.

Respectfully,
Danielle | Coinbase Compliance

AUG 26, 2015  |  06:41AM PDT
Valton replied:
Hi Danielle,

I recognize the second email but I have no known access. Please transfer
both of the balances to my vlv363@gmail account asap.
Why accept my deposits when this was going to be a problem have multiple
account? I need the selling of these and more processes today.
Please work this out as it is Coinbase's policy and I should not be damaged
by it.

Thank you.

Valton Eason
AUG 25, 2015  |  10:23AM PDT
Danielle replied:
Hi Valton,

Thank you for your prompt response. Due to financial privacy laws, we are not able to provide much information on the related accounts. That said, I can tell you that the related accounts are associated with the following obfuscated email addresses: ***ng@*****chsolutions.com and *******nerrigs@gmail.com

Hope that helps! Please let us know when you’ve identified and closed out the related accounts and we’ll be happy to help you from there.

Thanks Valton.

Respectfully,
Danielle | Coinbase Compliance

AUG 25, 2015  |  06:21PM PDT
Valton replied:
Hi Danielle

Please provide me with the both accounts as I would not know where to begin
looking for a second account.

Give me something as thee transaction I have request is loosing value by
the minute this is ridiculous.

Vlv363@gmail.com
AUG 24, 2015  |  09:39AM PDT
Danielle replied:
Hi there,

Danielle here. Thank you for signing up with Coinbase. We know you have a choice when it comes to bitcoin services and we are grateful to have you as a customer.

It appears you may be operating multiple Coinbase accounts. For security and compliance purposes, we only permit the use of one account. Can you clarify the email addresses associated with each of your accounts and specify which one you would prefer to use going forward?

When you close the extra accounts, the following link may be helpful: http://support.coinbase.com/customer/portal/articles/784040-how-can-i-close-my-account-

Thank you for your time and understanding. If you have any questions about the nature of this request, don’t hesitate to reach out. We are here to help.

Respectfully,
Danielle | Coinbase Compliance

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AUG 24, 2015  |  05:58PM PDT
Original message
Valton wrote:

Location: USA (Houston, TX)
Referred from: https://www.coinbase.com/signin_step_two
On page: https://www.coinbase.com/sells
IP address: 99.63.105.98
Talked with: Bruce

Bruce
05:53 | Hello there! How can I help you today?

Valton Eason (vlv363@gmail.com)
05:54 | This note came up when I tried to sell bitcoin. Help me please.
05:54 | You are currently unable to sell bitcoins. Please contact support.
05:55 | See my notes. Thanks

Bruce
05:55 | I'm very sorry, but this falls outside the scope of live chat. It is our policy to move these conversations to email. I will create a support ticket for you and have a specialist respond as quickly as possible.

Valton Eason (vlv363@gmail.com)
05:56 | Please do.

Bruce
05:56 | ok. Someone will get back to you as soon as possible. Sorry for the wait.

Valton Eason (vlv363@gmail.com)
05:56 | Thanks Bruce

Bruce
05:57 | no problem. I'm going to close the chat now. Feel free to write back in or email support@coinbase.com if you are still having trouble
05:57 | Have a nice day!
This message was sent to vlv363@gmail.com in reference to Case #: 659729.
Follow this link to view the status of your case and add additional comments:
http://support.coinbase.com/customer/portal/private/cases/659729

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[[7acda3059081101c6187cbdbd2e7ed94da96fb3b-513198934]]







--
Lio Iruke, Esq., Attorney at Law
EMPIRE LEGAL PLLC, A Global Advisory Firm
2211 Norfolk St Ste 600
Houston, TX 77098-4055
leoslaw@gmail.com
(713).490.9080 (fax))

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