dell certification answers

Dell EMC 2000 Networking Foundations (Auth ID:3171)

sfp+ modules are removable , sfp modules are not- FALSE
Powerconnect 55xx series switches are can be stacked together using 10gps hdmi cable TRUE
WHICH SYSTEM management functions can be performed through the switch cli - EMAIL ALETRT SNMP AND CONFIGURATION AND IMAGE FILE
 match definitions , default mode is exec mode , has commands to view y exec priviliged  , enables you to configure is configuration mode
 which trouble shooting command is used to sen icmp - PING
which opf the following are topologies that can be utilized on a lan network - DAISY HIERARCHY AND BUS
the del force 10 e series is for costumers with large datacenters that need ery dense - TRUE
WHAT IS THE MINIMUM NUMBER OS psms  NEEDED FOR POWER OVER ETHERNET- 2
WHICH C SERIES LINE CARD HAS PORTS THAT CAN BE OVERSUSCRIBED 46 PORT FLEX MEDIA
on site engineeres are allowed to update the firmware on a force 10 FALSE
what will happen if you remove or mismatch fan modules on the s55 - SYSTEM WILL SHUTDOWN IN 300 SECONDSA
hoiw many physical 40gbe qsfp ports does the z9000 - 32
what is the pourpose of usb type a port on force 10 switches - STORAGE
how can top level commands be used within sub prompt -  DO COMAMND
what is the minimum number of psms needed to power a c150 - 1
choose the correct answer where would you set the ip adrees on a m6220 - USING CMC GUI
WHEN REPLACING A DC PEM IN A DELL FORCE 10 C300AN ONSITE ELECTRICIAN IS REQUIRED TRUE
list the step in the proper order for replacing a defective powerconnect 81xx - UNBOX THEN ESTABLISH THEN UPDATE THEN RESTORE
when replacing a sfm line card in a dell force 10 c300 what cli command is used to verify the new sfm - SHOW SFM X
how many powerconnect 7000 series switches can be stacked to aoperate as a single unit  - 12
which fru exists for a powerconnect 7048br INTERNAL POWER SUPPLY AND FANS
which bay must be used when installing a 10gbaset modle into a powerconnect 6224 -  BAY 2
what is the dafult ip address that is used to access a brocade 4016 switch - 10.77.77.77
what is the port speed and duplex mode for a powerconnect 28xx switch the port led pattern shown in this image - 1000mbps half duplex
a power conenct 28xx switch is replaced s a single fru - TRUE
selecy all the avalable image upgrade methods for powerconnect switches - USB DRIVES - SERIAL WITH XMODEM AND TFTP
when connecting to a powerconnect 28xx series switch via the serial console what are the default setting used - 9600bps /8 data bits / no partiy -/ 1 stop bit / no flo
what connection methods are available with the power connect 35xx series switches - telnet console web interface
which of the legacy powerconnect 28xx series switches support small form factor pluggable modules as fru - 2848 and 2824
which of the following commands is used to reboot a powetrconnect switch from a priviliged exec mode - reload
choose the coorect answer from the omnm 60 user interface where should you navigate to in order to begin restoring a configuration file back p managed resources portlet
choose all that apply when updating a brocade switch through omnm 60 which files are reuired RELEASE.PLIST FILE FIMWARE UPDATE ZIP FILE
Dell EMC 2000 Storage 2018 (Auth ID: 3251)

dell storage ps series firmware is integrated across the family of ps series storage arrays in order to virtualize san--TRUED
there is a limit of four enclosures per SAS chain - FALSE
iops influences throughput - TRUE
which of these sc series models includes the controller and storage disks in a single chassis -
what is a read hit - FINDING THE REQUEST DATA IN THE CACHE
in an sc series array what does 80 in scv2080 represent - 84 DISKS
which dell emc hardware option is a good match for vxflex os - POWEREDGE
which storage solutio is recommended for large scale businesses -- SAN
which is an open source software defined storage solution that delivers file based and block based storage services ---NEXENTA
which front end cabling method protects against the failure of a switch-- DUAL FABRIC FIBER CHANNEL
what type of raid writes data to at least two disks then mirrors that data to another set of disks. ---  RAID 10
what are the strategies used to ensure that data is recoverable in the event of a disaster -- REPLICATION AND SNAPSHOT
what software is installed on every xc series system - BOTH NUTANIX
on most hardware where are led indicators located -- FRONT AND BACK

creating an exact copy of the data on a different storage array to ensure business continuity in the event of disaster is called what ? - REPLICATION
which compoennts make up the front end of a san - not only servers
which feature provides an end to end management solution for the xc series - NUTANIX PRISM
what are the types of zoning - ALL BUT SC ZONING
what types of storage media are supported with vxflex os - HDD SDD PCIE
A side and B sude refer to what - BACKEND SAS CABLING
which components make up the back end of a san - ENCLOSURE AND DISKS
of the disk technologies which provides the fastest performance -  SSD
which vxrail model is designed as an entry level system - E
which of these are block based protocols -  not all - not sas and iscsi not iscsi alone
which is the entry level ps series array - PS4110
which storage line is paired with nutanix software ? - XC SERIES
what type of storage is file based and accessible to users with the right credential? - NAS
which component of vxflex os manages the local storage that contributes to the storage pools? - not vxflex os storage data client
what forms the foundation of the ps series architechture - GROUPS POOLS AND MEMBERS
which are hyper converged storage platforms - XC SERIES + VXRAIL
how many switches are required to support dual fabric fibre channel - 2
what is cold data - DATA THAT HAS NOT BEEN ACCESSED FOR AND AMOUNT OF TIME
which of these are file based protocols -  NFS AND SMB CIFS
which front end cabling method protects against the failure of a switch - DUAL FABRIC FIBRE CHANNEL
which elements comprise the vmware software stack - VCENTER SERVER - VMWARE VSAN - VSPHERE
which ps series software provides features like volume snapshots cloning and replication -  PS SERIES FIRMWARE
what are three basic interconnectivity options supported by fibre channel architecture - P2P FC SW AND FC AL
which of hese are licensed features of the sc series storage arrays - DATA PROGRESSION FAST TRACK AND DATA PROGRESSION (BUT SOMETHING IS MISSING)
the vxflex os meta data manager holds user data - FALSE
a fru can be replaced by a dell emc technician or the costumer - FALSE
frequently accessed data is kept on the hdd tier while cold data is migrated to the ssd tier - FALSE
which virtualization product allows live migration for powered on virtual machines in the same data center VSPHERE VMOTION
which component of vxflex os allows administrators to configure and monitor the os - MDM
which color led may be indicating a problem - AMBER
Which of sc series models is no longer being sold but still exists in many costumer environments - SC 8000
which vsan feature provides data protection from dis or node failure - ERASURE CODING+
what is converged storage: COLLAPSING
which of these are dell emc san solutions - not all
when cabling between two enclosures which is a best practices - FROM 1 TO 2
which tool allows you to generate service documentation for certain legacy emc models - SOLVE
What are parts that require a system outage during installation called - NON HOT SWAPABLE
which of these are storage drive interfaces - SATA SAS AND NEAR LINE SAS
vxflex os uses direct attached storage - TRUE
what type storage networks are supported by nexentastor os - SAN AND NAS ONLY
what are the two different types of vxflex os nodes - 1U1N AND 2U1N
what is the minimun number od nodes required to form a cluste in nutanix ? - 3
which nexenta feature breaks data inot pieces that are reassembled when thte data is needed -  QUICK ERASURE CODING
when cabling from a controller to an enclosure which is the best practice - FROM 1 TO 1
what are considered software defined storage platforms : - not xc+nexenta+vxflex
which dell emc product is a softwareonly solution that suses lan and existin local storage to create a virtual san - VXFLEX
which layer in the it infrastructure houses applications such as web servers, databases and apps - COMPUTE
what are the three factors which affect data storage performance - LATENCY IOPS THROUGHPUT
what is software defined storage - STORAGE THAT IS SOFTWARE BASED AND DESIGNED TO RUN ON ANY HARDWARE
in a vxrail configuration addition nodes must have the same physical attributes as the first three nodes - TRUE
Dell EMC 2000 Storage 2018 (Auth ID: 3251)

dell storage ps series firmware is integrated across the family of ps series storage arrays in order to virtualize san--TRUED
there is a limit of four enclosures per SAS chain - FALSE
iops influences throughput - TRUE
which of these sc series models includes the controller and storage disks in a single chassis -
what is a read hit - FINDING THE REQUEST DATA IN THE CACHE
in an sc series array what does 80 in scv2080 represent - 84 DISKS
which dell emc hardware option is a good match for vxflex os - POWEREDGE
which storage solutio is recommended for large scale businesses -- SAN
which is an open source software defined storage solution that delivers file based and block based storage services ---NEXENTA
which front end cabling method protects against the failure of a switch-- DUAL FABRIC FIBER CHANNEL
what type of raid writes data to at least two disks then mirrors that data to another set of disks. ---  RAID 10
what are the strategies used to ensure that data is recoverable in the event of a disaster -- REPLICATION AND SNAPSHOT
what software is installed on every xc series system - BOTH NUTANIX
on most hardware where are led indicators located -- FRONT AND BACK

creating an exact copy of the data on a different storage array to ensure business continuity in the event of disaster is called what ? - REPLICATION
which compoennts make up the front end of a san - not only servers
which feature provides an end to end management solution for the xc series - NUTANIX PRISM
what are the types of zoning - ALL BUT SC ZONING
what types of storage media are supported with vxflex os - HDD SDD PCIE
A side and B sude refer to what - BACKEND SAS CABLING
which components make up the back end of a san - ENCLOSURE AND DISKS
of the disk technologies which provides the fastest performance -  SSD
which vxrail model is designed as an entry level system - E
which of these are block based protocols -  not all - not sas and iscsi
which is the entry level ps series array - not ps6210 - not m4110
which storage line is paired with nutanix software ? - XC SERIES
what type of storage is file based and accessible to users with the right credential? - NAS
which component of vxflex os manages the local storage that contributes to the storage pools? - not vxflex os storage data client
what forms the foundation of the ps series architechture - GROUPS POOLS AND MEMBERS
which are hyper converged storage platforms - XC SERIES + VXRAIL
how many switches are required to support dual fabric fibre channel - 2
what is cold data - DATA THAT HAS NOT BEEN ACCESSED FOR AND AMOUNT OF TIME
which of these are file based protocols -  NFS AND SMB CIFS
which front end cabling method protects against the failure of a switch - DUAL FABRIC FIBRE CHANNEL
which elements comprise the vmware software stack - VCENTER SERVER - VMWARE VSAN - VSPHERE
which ps series software provides features like volume snapshots cloning and replication - not manual transfer utility
what are three basic interconnectivity options supported by fibre channel architecture - P2P FC SW AND FC AL
which of hese are licensed features of the sc series storage arrays - DATA PROGRESSION FAST TRACK AND DATA PROGRESSION (BUT SOMETHING IS MISSING)
the vxflex os meta data manager holds user data - FALSE
a fru can be replaced by a dell emc technician or the costumer - FALSE
frequently accessed data is kept on the hdd tier while cold data is migrated to the ssd tier - FALSE
which virtualization product allows live migration for powered on virtual machines in the same data center VSPHERE VMOTION
which component of vxflex os allows administrators to configure and monitor the os - MDM
which color led may be indicating a problem - AMBER
Which of sc series models is no longer being sold but still exists in many costumer environments - SC 8000
which vsan feature provides data protection from dis or node failure - ERASURE CODING+
what is converged storage: COLLAPSING
which of these are dell emc san solutions - not all
when cabling between two enclosures which is a best practices - FROM 1 TO 2
which tool allows you to generate service documentation for certain legacy emc models - not scos
What are parts that require a system outage during installation called - NON HOT SWAPABLE
which of these are storage drive interfaces - SATA SAS AND NEAR LINE SAS
vxflex os uses direct attached storage - TRUE
what type storage networks are supported by nexentastor os - SAN AND NAS ONLY
what are the two different types of vxflex os nodes - 1U1N AND 2U1N
what is the minimun number od nodes required to form a cluste in nutanix ? - 3
which nexenta feature breaks data inot pieces that are reassembled when thte data is needed -  QUICK ERASURE CODING
when cabling from a controller to an enclosure which is the best practice - not from 1 to 2
what are considered software defined storage platforms : - not xc+nexenta+vxflex
which dell emc product is a softwareonly solution that suses lan and existin local storage to create a virtual san - VXFLEX
which layer in the it infrastructure houses applications such as web servers, databases and apps - COMPUTE
in the idrac ui the support assist collection feature is found under wich main heading -- MAINTENANCE
tpm 2.0 is backward compatible with tpm 1.2--- FALSE
when setting costumer expectations for on site diagnosis call, what are the two key understandins they mut have --- IF POSSIBLE YOU WILL USE USB KEY & YOU WILL WORK WITH DELL SUPPORT
oom 2.0 only supports androd and bluetooth 4.0 --- FALSE
r740xd requires NVMe drives to be located in the rear drive bays --- FALSE
choose the form factor available for PERC H840 - ADAPTER
If a system equipped with a GPU and mid tray, it requires only santard cooling fans to maintain a proper system air flow --- FALSE
What action is needed to enter perc bios during the boot process --- CTRL + R
idrac direct usb on the front of a 14g server is now a micro b slot, and is hard wired to idrac only for increased security --- TRUE
in a m1000e, a m830 full- height server uses wich slots ---
the battery backup for the ndvdimms is used for --- ALLOWING THE SYSTEM TO SAVE NVDIMM DATA IN EVENT OF POWER LOSS
roughly one half the power is available to the m1000e when uysing 110v ac power and the cmc needs to be updated in order to calculate the appropriate power budget values --- TRUE
the poweredge fd-332 is a --- HALF WIDTH STORAGE SLED
the cpu in 14g servers is identical to the CPU in the 13g servers ---FALSE
in reference to the poweredge systems cmc stand for --- CHASSIS MANAGMENT CONTROLLER
when you back up the server profile using either the lifecycle controller or the idrac8 web interface, the component configurations are backed up along with the bios and firmware revisions ----- TRUE
on  a server in a m1000e enclosure, wich hoy ky is use to access the lifecicle controller during the power on sequence --- F10
the m1000e enclosure can use ethernet on fabrics A, B AND C --- TRUE
if the idrac system lockdown mode is enables wich component cannot be accessed during the power on procedure ----
quick solution manager is the debranded version of OMM. Wich of these features are not supported in quick solution manager ---- DEMO MODE
the diagnostics utility can be accessed via the following options --- BOOT MANAGER -- LIFECYCE CONTROLLER
when discussing block level communication in a storage environment, the initiator is the device that initiates communication with a target --- TRUE
easy restore can restore wich of the following information sets ---- ALL BUT OS
default password is randomly generated and printed on the system information tag, unless the legacy "root/calvin" was ordered from factory --- TRUE
which hard drive configuration is not supported by the poweredge r730xd--- 812
poweredge r940 supports only 3u rack form factor -- TRUE
the led on the dirac quick sync 2 indicator blinks white five times rapidly and then turns off. what does that indicate --- INDICATES THAT THE IDRAC QUICK SYNC 2 FEATURE IS DISABLED
which events can trigger a cmc failover--- THE NETWORK CABLE IS REMOVED - A CMC FIRMWARE UPDATE - THE ACTIVE CMC IS DISCONNECTED
flexadress alows the cmc to assign WWN/MAC addresses to a particular slot and override the wever factory address --- TRUE
What will happen during the cmc failvoer period or during a single cmc management loss --- } ALL OF THEM
the dell dss 7000 chassis has the capacity for how many hard drives ----90
any given lto drive can read its own generation of tape and the previous two generations of tape ----TRUe
there is no mixing of psu in a single 14g system if a costumer attempts to plug in a 12g or a 13g ----- TRUE
Which heatsink is supported on the dell emc poweredge t640 ----2 PIPE
choose the three correct answers regarding dell entry level nx nas appliances ---  WHEN REPLACING ---- DELL ---- ENTRY LEVEL THAT ENDS WITH SERVER
the idrac secure default password can be restored by the costumer permanently --- FALSE
in the vrtx enclosure two perc8 cards are required if you have more than 12 shared storage disks isntalled---- FALSE
in a dual cmc enclosure wich is the active cmc - EITHER CAN TAKE ACTIVE ROLE
nvme drives require an s140 controller for raid functionality --- TRUE
in  audl cmc enclosure either of the cmcs can take the active role - TRUE
which of this products does not have a cmc --- 630
The virtual reset feature of the cmc enables you to physically remove and the reinsert nodes--- FALSE
which of the following interfaces can you use if you were to perform the initial network configuration for cmc before it has an ip adress--- LCD PANEL - DELL CMC CONSOLE
easy restore is  afeature on a poweredge r620 --- FALSE
select the correct definition for the term fabric in networking --- A METHOD OF ENCODING TRANSPORTING AND SYNC
the video capture function fund in the troubleshooting section ----- 3
wich items components are physically located on the crtx planer---
running a virtual ac cycle will -  TEMPORARILY DISCONNECT ALL POWER
choose the safe place for esd sensitive items -
a support assist collection needs to be gathered from a system
the 14g wave 1 systems include ----R640, R740, R740xd, R940 and C6420 models
when comparing dss 1500/1510 and dss 2500 servers to their similar poweredges they have -  BMC INSTED OF IDRAC AND FEWER FRONT PANEL FEATURES
on active common backplanes can nvme drives can be installed in any slot ? -- FALSE
What is used to configure the shared perc8 in the vrtx enclosure - CMC
the internal fans located within the poweR -- FALSE
the r940 does not have support for internal storage --- TRUE
the dell lifecycle controller simplifies server lifecycle management -- TRUE
the boss module is used for os installs only -- TRUE
high line and low line power are more commonly referred to as 220v and 110v- TRUE
which of the following statements are true about idsdm -- DUAL SD NOT REQUIRED - RAID 1
when replacing a system board assembly on a poweredge c6220 it is not neccesary to power down the whole chassis --- TRUE
the poweredge r640 supports 3.5 hard drives-- TRUE
of the following choices choose the one considered embedded diagnostics -- EPSA
dss 2500 servers are most easily compared to wich poweredge server -- R530
choose the false answer regarding tpm 2.0 --  TPM IS BACKWARD COMPATIBLE
select the tools required to service poweredge c6220 ----
the fans in the fx2 enclosure are controlled by the server node which powers up first---FALSE
how many hot swappable fan modules can the dell networking z9500 switch support on the utility side ---- 5
choose the correct answers regarding hot swapping a chassis fan on the dss 7000 - THERE IS A 2 MINUTE LIMIT - THERE IS NO FAN GUARD
to access the idrac ui from within the os the following addresses can be used ----
the 13g hard drive carrier is physically different with 14g hard drive carrier but is compatible with 14g systems  --- FALSE
What are the differences between 13g and 14g memory channels ---  6 VS 4
both cpu1 and cpu2 cold plates on poweredge c6420 are installed and remove as a single assemblu --- TRUE
prior to installing supportassist for servers you should --- GET COSTUMER PERMISSION
DSS 1500 1510 servers are most easily compared to wich poweredge server- R430
what is the maximun number of fd332 units that can be isntalled in a fx2 enclosure --- 3
when adding poweredge server nodes to an fx2 enclosure you must calculate how many fans you need to install in the fx2 --- FALSE
on a server in a m1000e enclosure, which hot key is use to access the lifecyle controller during the poweron sequence --- F10
what raid level is supported on boos -- RAID 1
what is the correct statement concerning dset on 14g poweredge server--NOT SUPPORTED
NVDIMMS can be used as a speed boost for regular system memory--FALSE
for poweredge vrtx m1000e fx2 it is recommended to isolate chassis management from the data network due to --CMC COMM DELAY AND POTENTIAL TRAFFIC
what are the two led indicator icons available on 14g hard drive carrier -- ACTIVITY AND SATUS
choose the false answer regarding the dss 7500 paddle boards ----
how many nvme devices can a dell emc poweredge t640 support up to ---- 8
support live image ---- IS EXECUTED FROM A USB KEY --  CONTAINS A VARIETY OF DIAGNOSTIC TOOLS FOR SERVER -- IS SELF
choose the true answer regardin to perc --- ALLOWS PHYSICAL EXCHANGE OR ADDITION
the poweredge r640 supports 3,5 hard drives --- TRUE
the r640 has support for the following backplanes ---
you can insert and remove switches to from the current stack without cycling the power ---  TRUE}
what are the 3 types of heatsinks that are supported on dell emc powerege r740xd --- 1U STANDARD - 1U PERFORMANCE - 2U
with stackable switches wich command is used to push firmware from the master unit to all units in the stack --- console# copy image unit all
after replacing the system board for a poweredge r720 the costumer asks you to restore their idrac license but does not havie it  ---
the poweredge r740 support 1,8 hard drives ---FALSE
the led on the idrac direct led indicator is flashing green on for 2 seconds off for 2 seconds --- THE LAPTOP IS RECOGNIZED
how many full-height full length pcie cards are supported in the vrtx enclosure -- 3
which items components are physically located on the vrtx planer
looking at the poweredge r730 reference course, idrect front panel access to the idrac is accessible using a ---- TYPE A TO A USB
nvdimms can be installed in any memory slot in the r740xd --- FALSE
if a costumer permanently erases the idrac secure default password how can it be retrieved  ---
which is the correct statement regardin ism --- INTERNAL NETWORK WHICH RESIDES ON THE OS
what is the maximun number of psm4110 units that can be isntalled in a m1000e enclosure- 4
high performance fans are required on r540 system with 12 x 3,5 ... ---TRUE
easy restore is a feature that backs system board firmware and settings on most 13g poweredge servers ....which additional information is backed up and restored automatically---
using a wireless sd strap is acceptable - FALSE
to help data centers provision power for their chassis, the m100e, vrtx and fx2 allow you to specify a _ to ensure overall chassis ac ... --SYSTEM INPUT POWER CAP
evaluate the following scenario a new tpm module is dispatched along with a system board because the original system is configured with tpm. the field engineer nees to isntall the new tpm chip after sstem board replacement---- TRUE
the internal fans located on the poweredge chassis provide coolign for ---STORAGE DEVICES , PERC AND PCIE
the poweredge fx2 is a - 2U RACK BASED HYBRID
how many intrusion switches does the dss 7000 chassis have
what is the maximum number of server nodes available in a single fx2 enclosure - not 16
it is highly recommended to place insulators near your work area prior to opening a system -- FALSE
on a m1000e to provide power supply redundancy the correct configuration of the power supplies woiuld be ----- 3+1
pcie reassignment in poweredge vrtx is established using the following component- CMC
nvme is direct cpu attached on the following systems -- not r740
according to the poweredge r920 reference course critical callouts section
r740 one cpu fan configuration -SIX PERFORMANCE FANS
The direct liquid cooling configuration will occupy which of the following slot on poweredge c6420 - not power supply
a r740xd populated with 24 sas drives is supported with the following options -- not no rear or midtray
a r740 lost power supply upon reboot the system is now displaying an error that the nvdimms are read only, what is the issue - not faulty nvdimm neither faulty battery
which of the following are new features for the idrac direc in 14g - MICRO USB AND LED FOR IDRAC DIRECT
what does on site diagnosis provide to the costumer -  not all
if you plug low line power into a single 2000w power supply how many watts would you see being used -- 1000watts
cpu and heatsing have one part number as they are contained in one module - FALSE
how many half height server modules can power edge vrtx support -- 4
which options are correct for the m1000e enclosure - not all
what is the maximum number of psm4110 units that can e installed ina  m1000e enclosure - not 8
when you back up the server profile using either the lifecycle controller or the idrac8web interface the component configurations are backed up along with the bios and firmware revisions -TRUE
lifecycle controller firmware update allows user to roll back to a previousle installed version of component firmwate such as - -- BIOS
looking at the poweredge r430 reference , what are the pre removal parts when tou are removing the internal dual sd module --  not only cover
to provide a 2´+0 power supply configuration in a fx2 enclosure the correct configuration of the power supplies would be - NO REDUNDANCY
referring to the m1000e m series io fabric reference material select all possible io fabric available for the upgrade of a fibre channel mezzanine card -B AND C
which commom feature is not available on the perc10 - HBA MODE
while a virtual ac cycle is being performed you will lose communication with the IDRAC for a short time. TRUE
WHICH OF THE FOLLOWING STATEMENTS IS FALSE ABOUT TPM - TPM CHIP ON PIM WILL BE ALREADY ISNTALLED ON THE REPLACEMENT SYSTEM BOARD

name the tool that can successfully repair and ignore defective - memrx
if the system is not booting into the operting system how can you check if the hard drive is detected - go to bios
what is bios autorecovery
how will the dell command utility update help costumers - dell firmware download
when to use rtc reset --to recover from to post no boot
on dell venue pro tablets or latitude portable systems - press power button before the dell logo is displayed , press volume down
to prevent cpu pings from being bent - zif and esd
before replacing lcd -- run epsa and if system boots
basic guideline followed by all commercial products --- sub brand + model name + form factor
what are the key functions of bios -- activate , identify, test
the lcd has passed the bist but there is still a video problem ---- lcd cable, inverter board, system board
how do you perform a latitude self heal recovery -- unplug the ac adapter , disconnect coin, release flea power, plug in
if epsa passes the hard drive test an still the system does not load the os ----corrup or missing os
how will you initiate epsa in a dell system --- f12
what does factory data reset do on a dell venue tablet --- will erase all personal data and downloadaded apps on the tablet
what are the ideal temperatures of the cpu and gpu in their ideal state --- below 30
which of the following is the correct way to trigger bios recovery 2 ---- ctrl + esc
what is bios autorecovery -- bios integrity from , automatic
how should the technicians handle the pcvs while dismantling or repackaging them --- from the edges sides
which of the followingg statements are true about the new psu bist --- to start, to restart, ensure
which of the following statements are true about latitude self heal recover - whhen, before, upon
on a windows 10 system, what will you do after replacing the system board ---- enter the 5x5 digital product key and hand over the digital product key card to the customer-
which key is used to access the one time boot menuwhile restarting the computer --- f12
how to initiate rtc reset --- connect system to an ac power , keep the system in a power off state, press and hold the power button
identify dells product portfolios ---- all
the bios recovery 2 does not support recovery from select the correct responses and clicl submit --- hard disk drive with password set , encrypted hard drive
if the system is not booting into the operating system , how can you check if the hard drive is deteted - go to bios
which is the easiest way to verify the functionality of system board --- by removing the memory modle
identify different types of memory modules -- ddr3, ddr4, ddr2, ddr, ddr3l
bios recovery 2 from hard drive option can be disabled in --- bios
items that are not affected by the rtc reset -- admin password, ownership tag, asset tag, service tag, system password
what is the status of the power led when a system board failure has occures --- blinking 2,6
to preserve bios settings before recovering it, usser need to - bios setting is automaticaly saved
you are fixing a computer running on windows 8.1 and it is not booting--- enable legacy  options, enable secure boot, change boot mode to uefy
which has been root caused to a faulty mb ---- replacement  motherboard will be dispatched together with windows universal replacement dpk which will be used for activations
which of the following are valid steps in launching epsa diagnostics --- power up the systems and press f12 + use the up and down arrow keys to select diagnostics
what does the occasional orange discoloration of a processors package lands indicate --- no impact on performace quality or reliabilty
pc doctor usb solution offers - individual diagnostics, windows test, does test
which image will the bios recovery 2 tool select ---recovery image from external usb key
which dell diagnostic tool can be used as a troubleshooting tool when the system fails to boot into the os --- epsa
select all the steps involved in unpacking parts -- all
when would you run the rma shim tool on a chromebook -- in the evnet of system board replacement
how do you enable bios autorecovery -- click maintenance under bios settings, select bios recovery, check bios auto recovery
identify different types of displays ----led, tft, eld, crt,
what is thermal grease - processor and heatsink
when encountered with a no post situation what must technicians do prior to replacing the suspected failed part - reseat, rerun, capture
which of the following platform uses both key and button sequence trigger --- detachable , convertible



choose all that apply: selec the two main types of esd damage --- latent defect catastrophic failure
what is bonding - electric potential
choose all that apply: indetify the required skills to provide better customer support? --- empathy good communication skills positive attitude Y ALGO MAS - not all but vigilance
choose all that apply what are the services provided by on-site diagnostic service call-- all but provide diagnosis
Which tool is used for antenna connector removal on IOT gateway and embedded computers -- 5.5 8 10 12 open end wrench or pliers
how do you avoid losing data while turning off your computer which has windows 10 -- close all open files and exit all open programs
which tool is recommended for small square and hex nuts? - not the hex drivers , not 7/16, not 5.5
choose all that apply what are the types of scheduling errors - all but net business day service call scheduled
select all cases encountered onsite when it is necessarily too call your back office dispatcher tech support dsp call center-- all but the client is computer illiterate
when setting customer expectations what are two key understandings they must have - not all but not dell hardware, not all not all but even software
prior to installing support assist for servers you should - get costumer or dell technical supports permission
choose the services provided by on site diagnosis osd select all that apply -- all but automatically creates dispatches for onsite labour
what is the porpouse of cidar - detect and process damage cases
martha looks visibly upset with the previous service calls - eager and caring
for standby powered dell products why should the technician wait after unplugging the system and before removing components - to allow the charge to drain from the circuis
martha vents her bad customer experience - show empathy by hearing her out
what is the recommended method to disconnect a cable - pull on its connector or its pull tab
what is the minimum distance that insulators should be placed away from the work area prior to opening the system - not none of these answers, not 6 inches, not distance does not matter
choose the different ways to prevent static damage - before , handle and use
martha has finished her story and appears to have calmed down a bit - begin resolving the issue
what action must be taken if unsure about complete care accidental damage call type --- report cid to dell ts
choose all that appl: indetify aquisitions made by dell -- alienware ,questsoftware ,emc,compellent, perot, sonicwall,boomi
choose all that apply list the key aspects involved in dell installations service call process - all
select the key aspects of esd packaging - all
if properl configured supportassit can- all
choose all that apply what are the types of scheduling errors- all but next businesss dat
which tool is recommended for handling eclips circlips and rollpins in tight places - hemostats
how frequent should the esd wrist strap and bonding wire be tested? - once a week
select all the basic safety precautions to be taken before you perform any installarion or - all
choose all that apply list all the doa policy compliance criteria - not must doa repeat
choose all that apply list all the main components of a field service kit - all but plastic scribe
indentify the required skills to provide better costumer support - not sympathy positive attitude good communication skills empathy