FAQ - MS

Question: I can't click the "Continue" button because the contents of the window don't fit in the window itself, and the button is out of sight. What should I do?
Answer: This happens occasionally on poorly configured OS. There is a TAB key on the keyboard. Click it until you reach the desired menu item.

Question: The installation was not completed due to an unknown error. What should I do?
Answer: Read [the error code decoding](https://helpx.adobe.com/ru/creative-cloud/kb/troubleshoot-download-install-logs.html) . Also, I recommend studying the installation log. It is located at C:\Program Files (x86)\Common Files\Adobe\Installers\Install.log. Perhaps here you will get more detailed information about the problem and how to fix it.

Question: My antivirus found a Trojan in this release. How so?
Answer: Some antiviruses may mistakenly claim that the release contains viruses. They usually point to the files crack.exe, Cinema 4D.exe, templib.dll, xzlib0.dll and wintrust.dll. Well, I can assure you that these are all false positives! To solve the problem with the first three files, simply disable your antivirus during the installation of Acrobat and the first launch of Cinema 4D (if you installed After Effects with it). I will tell you how to do this using the Windows security mechanism as an example. To begin with, I advise you to disable SmartScreen. And not just during the installation, but FOREVER! To do this, launch the Windows Security app and select App & browser control -> Reputation-based protection settings -> Check apps and files -> Disable. *There is one less intermediate step in Windows 10. Next, disable the main antivirus block. But this is temporary. In the Windows Security app, select Virus & threat protection -> Manage settings and move all switches to the Off position. After the installation is complete, you can return the switches to their original state. But if your antivirus complains about the last two files in the list, just add them to the antivirus exceptions.

Question: What needs to be done to be able to work with cloud storage and other online services?
Answer: To do this, you need to connect to the Adobe server with your ID by selecting "Help->Sign In" in the program menu and logging in. I strongly recommend closing the window in which you are asked to launch the trial version with a cross. In this case, in the future, you will not encounter the problem of the annoying message about the end of the trial period! After restarting the program, online services will become available.

Question: What about the medicines in the current version of the assembly?
Answer: The assembly was treated based on the developments of uncia & CGP Co. A number of files were patched, which I then built into the installer. You do not need to do anything to treat! Just in case, the original files are saved with the *.bak extension. If you want to get the original untreated product, then simply remove this extension from these files and replace the existing patched files with them.

Question: Can you tell me more about blocking pop-up notifications about the end of the trial period, the Crack+ folder, and the Wintrust treatment method?
Answer: Some (not all) users, despite the treatment, still receive pop-up notifications about the end of the trial period. There is a method, codenamed WinTrust, that solves this problem. I don't like this method, because it affects not specific programs, but the entire OS as a whole. That is, using this method potentially weakens Windows security. That is why, and because Wintrust is not necessary for everyone, I do not use this method by default. But if you encounter the "pop-up problem", I left you with the option to initiate it yourself. To do this, there is a Crack+ folder in the root of the disk image, in which you need to run the wintrust.cmd script. You need to run it as an administrator and with the antivirus disabled, and then reboot the computer. The problem will go away. If you later want to deactivate the method, run the same script again.

Question: What about disabling spy modules?
Answer: The spy modules Log Transport Application (LogTransport2.exe), CRLog Transport Application (CRLogTransport.exe), Adobe Crash Processor (Adobe Crash Processor.exe), Adobe Crash Report Window (AdobeCrashReportWindow.exe), Adobe Crash Report Service (AdobeCrashReport.exe) and Crashpad Handler (crashpad_handler.exe) are disabled. Just in case, the files that initialize them are saved with the *.bak extension. If you suddenly want to restore their functionality, simply remove this extension from these files. Also, the crack included in the build removes Adobe Genuine Service if this module was previously installed with other Adobe programs (this module is not installed with this build).

Question: When opening a program, the error "Adobe Creative Cloud, needed to resolve the problem, is missing or damaged..." appears. What should I do?
Answer: There are "tails" from previous installations of Adobe Creative Cloud components left in your system. They need to be removed. To do this, use the [Adobe Creative Cloud Cleaner Tool](https://swupmf.adobe.com/webfeed/CleanerTool/win/AdobeCreativeCloudCleanerTool.exe) . First select All as the component to be removed, and then Adobe Creative Cloud Desktop. After that, reinstall the failed program. Such cleaning with reinstallation will not damage previously installed programs.

Question: After installing Photoshop, an error message "SSE 4.2 or later" appears. What should I do?
Answer: According [to Adobe](https://helpx.adobe.com/ru/photoshop/kb/known-issues.html#3d) , Photoshop 2021 and later requires a processor with support for SSE 4.2 or later. Unfortunately, if your processor does not support this architecture, this version of Photoshop will not work on your computer.

Question: I can't download neurofilters in Photoshop. Why?
Answer: If you are denied downloading neurofilters, then delete the folder C:\Users\<username>\AppData\Roaming\Adobe\UXP\PluginsStorage\PHSP\26\Internal\com.adobe.nfp.gallery\PluginData. Do you see the number 26 in the path? If in addition to folder 26 you also have 25, 24, etc., then you need to clean them out in the same way! After that, restart the program - the filters should start downloading. I recommend downloading all the necessary filters at once, because when you delete this folder, you also delete all the previously downloaded neurofilters.

Question: Even though I'm logged in, cloud storage in Photoshop is still unavailable. What's wrong?
Answer: Unfortunately, the mechanism used in the build to block pop-up notifications about the end of the trial period also blocks cloud storage in this program...

Question: Generative AI doesn't work for me. Is there a way to solve this problem?
Answer: Only people who have actually paid for a subscription can use generative tools. And even then, they have limits on the number of generations. Also, generative tools can be used during a free trial period of 14 days. That is, if you really need generative tools, then register a new business account [here](https://www.adobe.com/creativecloud/business/teams/free-trial-download.html) (14 days of trial versus 7 for personal) and activate the trial period, then log in to the program using it via the Help->Sign In menu. After 14 days, register a new ID. And so on, until you get tired of it. Unfortunately, there are no other ways at the moment. For residents of the Russian Federation, the procedure is somewhat more complicated. Since Adobe has officially left Russia, you will need to use a VPN both during registration and while using generative tools. And not only in the browser! You need a VPN that intercepts Internet connections and other programs on your computer, in particular Adobe applications. Yes, and before registering a new account, do not forget to log out of the old one, both in programs and in the browser. In the browser, it is also advisable to clear the cookies for the Adobe site. That's all! Please do not bother me with the topic of generative options.

Question: When I launch Animate, instead of the start window (initial screen), I just get a black background. What should I do?
Answer: If the initial screen is not particularly important to you, then just use the program menu to create/open a file. If you want to see the initial screen when launching, you need to connect to the Adobe server with your ID by selecting "Help->Sign In" in the program menu and authorizing yourself - the initial screen will work in the normal mode.

Question: Acrobat Pro asks me to authorize when I launch it. Is this normal?
Answer: Acrobat Pro was installed untreated. Most likely, this happened because the crack was blocked by the antivirus. In this case, you need to launch the cure manually with the antivirus disabled. The paths to find cracks in the Master Collection distribution: ..\Adobe 2025\products\APRO_x32\crack.exe for the 32-bit version, ..\Adobe 2025\products\APRO\crack.exe for the 64-bit version. Launch the cure and just wait for the message "Cracking complete. Enjoy!" to appear. After that, you can freely use the cured application.

Question: Can I install Acrobat Pro 32-bit and 64-bit at the same time?
Answer: Yes, it is possible, although I don't understand why it is necessary...

Question: I can't connect to the Adobe server with my ID from Acrobat Pro. What should I do?
Answer: Unfortunately, this is a feature of the medicine. The program is slightly unbroken here.

Question: How do I switch between the old and new Acrobat Pro interfaces?
Answer: New -> Old: In the upper left corner of the program, click on "Menu" and select "Disable new Acrobat" from the drop-down menu, then restart the program. Old -> New: In the top menu, click on "View" and select "Enable new Acrobat" from the drop-down menu, then restart the program.

Question: Why am I blocked from creating a new project in Premiere Rush?
Answer: For the program to work properly, you need to connect to the Adobe server with your ID by selecting "Help->Sign In" in the program menu and logging in.

Question: Why does Fresco ask me for authorization immediately after launch?
Answer: The program does not allow you to use it without authorization. No options!

Question: Even if I select English during installation, Fresco is still in Russian. What should I do?
Answer: This type of installer does not provide the user with the ability to select a language for Fresco. The language is selected automatically based on the OS preferred language settings. If you want to change your preferred language, go to Settings->Time & Language->Language-Preferred languages ​​and set English above Russian in the list. After that, the Fresco interface language will change. But keep in mind that these are system settings, not a specific program. The interface language may change for some other programs and even some elements of the OS interface itself!

Question: Even if I select English during installation, XD is still in Russian? What should I do?
Answer: This type of installer does not provide the user with the ability to select a language for XD. The language is selected automatically based on the operating system language. However, the program interface language can be changed on an already installed application. To do this, launch the program and open any template. After that, log in in the program menu "Help->Sign In...". Restart the program, open the template again, then in the program menu click "Edit->Preferences->Language" and set the desired application interface language.

Question: Illustrator and InDesign are very resource-hungry. Is there anything that can be done?
Answer: Try killing the CoreSync.exe process in Task Manager. Then rename/delete the file that launches this process. It is located at: C:\Program Files (x86)\Adobe\Adobe Sync\CoreSync\CoreSync.exe. According to reviews, this action significantly reduces the program's resource consumption. Another option: you can log in in the program menu "Help->Sign In...".

Question: When I launch Premiere Pro, After Effects, Media Encoder or Audition, the application closes with error 0xc0000142! The same with InDesign. What's wrong?
Answer: Starting with version 24.1, these applications require your processor to support Advanced Vector Extensions 2 (AVX2). If your processor does not support this technology, none of these programs will launch, giving the same error. I recommend "rolling back" to a version of the program earlier than 24.1. For InDesign, to a version earlier than 20.0.

Question: When trying to use the transcription module in Premiere Pro, the program starts downloading language packs endlessly. What's wrong?
Answer: Adobe Speech to Text language packs are not included in this build. They weigh a lot. Each is 800 MB. But I took into account the interests of those who actually use the corresponding plugin and created a build of Adobe Speech to Text for Premiere Pro specifically for them, with which they can install any of the Speech to Text Language Pack modules of their choice. Look for them on trackers!

Question: Can you tell me more about the possibility of using Maxon Cinema 4D as a standalone application?
Answer: Maxon Cinema 4D is forcibly installed as part of the Adobe After Effects 2025 package. By default, a trial version is installed. But I have cured it for you (n1z method). When you first launch the program, you will see the License Manager window with an error message. Just close it. The program will automatically start again. But already completely cured of greed! Let me clarify right away that this is a version without RedShift. Also, you should know that the developers have removed the Russian interface from Maxon Cinema 4D starting with the 2024 version of the line. So don't ask me for the absence of all this.

Question: Can I somehow update the applications included in the Master Collection?
Answer: I strongly advise against updating using the standard tools of the programs themselves or using the Creative Cloud Desktop application, as this will 100% lead to a failure of the treatment. I advise using my own assemblies with updated versions of the programs. The new version can be installed over the old one if both versions belong to the same line (for example, both versions have the "2025" nameplate). Moreover, if you have the Master Collection, and you only need to update Photoshop, then you can use a separate Photoshop assembly - everything will be updated correctly, with all your settings transferred to the new version.