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- Note: This is a service message with information related to your
- e-mail address.
- =====================================================================
- Chase is letting our customers know that we have been informed by
- Epsilon, a vendor we use to send e-mails, that an unauthorized person
- outside Epsilon accessed files that included e-mail addresses of some
- Chase customers. We have a team at Epsilon investigating and we are
- confident that the information that was retrieved included some Chase
- customer e-mail addresses, but did not include any customer account or
- financial information. Based on everything we know, your accounts and
- confidential information remain secure. As always, we are advising
- our customers of everything we know as we know it, and will keep you
- informed on what impact, if any, this will have on you.
- We apologize if this causes you any inconvenience. We want to remind
- you that Chase will never ask for your personal information or login
- credentials in an e-mail. As always, be cautious if you receive e-mails
- asking for your personal information and be on the lookout for unwanted
- spam. It is not Chase's practice to request personal information by
- e-mail.
- As a reminder, we recommend that you:
- -------------------------------------
- - Don't give your Chase Online(SM) User ID or password in e-mail.
- - Don't respond to e-mails that require you to enter personal
- information directly into the e-mail.
- - Don't respond to e-mails threatening to close your account if you do
- not take the immediate action of providing personal information.
- - Don't reply to e-mails asking you to send personal information.
- - Don't use your e-mail address as a login ID or password.
- The security of your information is a critical priority to us and we
- strive to handle it carefully at all times. Please visit our Security
- Center at chase.com and click on "Fraud Information" under the "How to
- Report Fraud."
- [Possibly confidential link]
- It provides additional information on exercising caution
- when reading e-mails that appear to be sent by us.
- Sincerely,
- Patricia O. Baker
- Senior Vice President
- Chase Executive Office
- =====================================================================
- If you want to contact Chase, please do not reply to this message,
- but instead go to Chase Online. For faster service, please enroll or
- log in to your account. Replies to this message will not be read or
- responded to.
- Your personal information is protected by advanced technology. For
- more detailed security information, view our Online Privacy Notice:
- [Possibly confidential link]
- To request in writing: Chase Privacy Operations, P.O. Box 659752,
- San Antonio, TX 78265-9752.
- JPMorgan Chase Bank, N.A. Member FDIC
- (C) 2011 JPMorgan Chase & Co.
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