HoldMe.io – Changing the Customer Support Landscape Forever

During the last couple of years, internet-based customer support has represented the main method of allowing customers to get in touch with companies, in order to have representatives look at their issues, and attempt to solve them. At this time, all businesses that offer either a website or provide an online service rely on customer support teams.

What is HoldMe.io?

Often enough, CS agents have their plates filled with numerous requests from customers throughout the world, therefore providing quality support for each person in particular can become quite difficult. Because of this, lack of attention, and fatigue can lead to a reduced number of prospective and existing customers, thus hurting the business and its revenues.
To help fix these issues, a change in the customer support ecosystem is required.

This is exactly what Hold Me wants to achieve. Hold Me is an artificial intelligence live chat system, which has been created in order to help bridge the big gap between customer support teams and the customers themselves.

What are the benefits?

Some of the main benefits associated with Hold Me include: no longer requiring users to submit support tickets by filling out numerous forms and providing personal information such as phone numbers or email addresses; retaining the entire history of the correspondence with the clients, therefore, in case they face the same issue again, they’ll know how to address it; lack of a waiting time, generally associated with having to wait for an agent to pick a ticket, and more.

Therefore, the system has been developed to treat all customers equally, provide high quality support and handle multiple requests at the same time.

Hold Me can be extremely beneficial to businesses, considering the fact that it represents a great tool whose power can be harnessed in order to increase sales, and provide better services.

After all, the platform provides a 3x higher readability of messages. Additionally, the platform can also help businesses reduce the costs associated with hiring customer support teams, as employees are no longer required, as the artificial bot can handle multiple requests at the same time. Lastly, it also provides an interesting partnership opportunity which can help people earn money.

What’s under the hood?

From a technical standpoint, the artificial intelligence engine that will be backing the system will issue a cloud-based bot whenever a customer requires support. This can generally be done via a wide range of platforms, including Slack, Telegram, Facebook and even SMS.

Additionally, to help make things run as smoothly as possible, a couple of other technical features will also be implemented. These include, but are not limited to char filtration, an automatic chat filtering system, natural language understanding, tone analyser, and more.

All these features will work simultaneously to ensure that the bot clearly understands the customer request and is able to pick up conversation tones, slang and more. This will finally allow the bot to carry out a human-like conversation, and enable it to correctly answer all customer requests. In case there are requests where a simple answer won’t cut it, the bot can also carry out actions, depending on what it is programmed to do.

Holdme.io ICO

To help make this platform a reality, the development team behind Hold Me, will be holding an Initial Company Token Offering. Slightly different to ICOs due to the increasing regulations, some of the main benefits of ICTOs include: regulation of the company, shareholders will receive company dividends, exchangeability of the company shares, and the fact that all shares that a company has can be tokenized.

The funds that will be raised from the ICTO will be allocated to the development of the project, its team, administrative costs, marketing efforts, force majeure, but also training and support for new partners, opening branches of the company in partner cities and more.

For more information on the ICO please visit Holdme.io. We also recommend reading the whitepaper to further understand their roadmap and technology.