Guru is a highly innovative, growing software company looking to hire an experienced Customer Success Specialist. We are a fun, casual, and fast-paced company with a strong set of core values that guide everything we do.

The right person for the job must be tech savvy, friendly, eager to help small business owners, able to dissect data and have strong problem-solving skills. An ideal candidate would have some construction industry knowledge and/or knowledge of construction software or accounting systems, and prior experience gained from learning and integrating a new software. If you have a flair for creative problem solving, client communication, we’d like to meet you. We want someone who is a fast learner, willing to learn, and be excited to work for a great company.


Key Qualifiers:

Has the ability to work with customers and show empathy - make them feel at ease as we move their cheese (i.e. instill a feeling of confidence and support as we change their memorized processes…and help them understand the "why" behind the changes)
Is a self starter and likes problem solving without a lot of supervision, but is willing to seek for help when at an impasse and as well as report on progress
Has the ability to research, identify, and map out the correlation between different software solutions for integrations
Has technical ability - is comfortable learning new software solutions in order to integrate data from our software.
Has a high love of learning and is self-motivated - enjoys tackling new projects without lots of oversight or hand holding
Is capable of zooming out and understanding the big picture in order to take the right approach when zooming back into the details
Is comfortable working with Microsoft Office tools.
Enjoys working with people and building long term relationships
Able to document processes and procedures for future reference and training
Able to take complex material and can explain it in layman terms
Has an eye for detail and has the ability to gain an understanding of the client’s business processes in order to properly integrate their systems with our software
Can manage the pace or flow of the training based on the technical (or non-technical) ability of the customer

The job is a full-time, hourly position. Work is expected to be done during normal business hours in our Layton, Utah office.


Minimum Qualifications:

High degree of tech savviness
Excellent customer service skills and phone skills
Strong organizational and time management skills
Strong problem-solving skills
Excellent verbal, written, and interpersonal skills
Ability to work independently and in a team environment


Ideal Additional Skills:

Bachelor’s degree or equivalent experience
Construction industry experience (e.g. as a foreman, superintendent, accountant, project manager, scheduler, or the like)
Experience on-boarding and/or handling integrations for enterprise software
Experience communicating with multiple stakeholders or executives
Experience training others
Any experience with reporting or database software, e.g. MS Access, SQL, Tableau or similar tools would be helpful but not required


To apply send a cover letter and resume to: