Kate: Hi, my name is Kate. How may I help you?
tehterminal@hamamail.com: Hi Kate
tehterminal@hamamail.com: I was helped by your colleague Simon
tehterminal@hamamail.com: He issued a new product key for my game
tehterminal@hamamail.com: though it isn't activating on EA Download Manager
tehterminal@hamamail.com: Key was: *******************
Kate: may I know what the issue you are facing regarding that key ?
tehterminal@hamamail.com: I am receiving the error on EA Download Manager when trying to redeem it
tehterminal@hamamail.com: "the product code entered is not valid for game activation"
Kate: please provide me your EA email ID
tehterminal@hamamail.com: it is tehterminal@hamamail.com
tehterminal@hamamail.com: could I have a working one please
Kate: may I know which language do you use to play the game
or what is your regional language
Kate: ?
tehterminal@hamamail.com: United Kingdom
tehterminal@hamamail.com: English
Kate: OK let me review this matter for you.
Kate: Here is your code ************************  for the game BATTLEFIELD_BAD_COMPANY_2
Kate: Please login to EA Download Manager to download and redeem.
Kate: Anything else I can help you with today?
tehterminal@hamamail.com: That is everything, thanks a lot :-)