Below are the current Senior Staff:

Owner:......................................................Cratio [NA] - JJPivot [NA] - IEllieI [EU] - Mentally [EU]
Administration:.......................................Elitespecz - Gaangster - JamiePlayzMC

Head Dev:................................................TenHits
Head of Staff:..........................................JJPivot [NA] - IEllieI [EU]
Asst. Staff Manager:..............................Gaangster [EU]
Head of UHC:.........................................JJPivot [NA] - IEllieI [EU]
Head of FFA:..........................................JamiePlayzMC
Head of PvP:...........................................Elitespecz
Head Builder:.........................................Elitespecz

Developers:.............................................AlfieWest - NoReach__ - TenHits

Senior FFA Moderator:........................Teaming [EU]
Senior UHC Host:.................................TheDestroyerUHC [NA] - Alpinok [EU]
Senior PvP Moderator:........................flametouch [NA] - Teaming [EU]

To eliminate confusion about who to tag/ask in what situation, I have put together a list of who you should primary go to in the following situations. Make sure you follow this if something does happen. The faster you alert the correct person, the faster the issue will get resolved.

Owners:
Server or Forum Crashes
Permissions Issues
Plugin Bugs/Issues
TeamSpeak Rooms and Permissions
9/11 Attack on JJPivot’s Skype and the Forums - OJ
Any breaches/data leaks
Developers:
Bugs/Glitches/Exploits
If it is an emergency, alert all Developers and Owners.
Make sure you let the Devs look at the issue before tagging other Owners.

- Anything regarding Staff Relations: .......................JJPivot......IEllieI
- Anything regarding Developers/Plugins:.................NoReach__......TenHits
- Anything regarding FFA:..........................................JamiePlayzMC
- Anything regarding UHC:........................................JJPivot......IEllieI
- Anything regarding PvP:..........................................Elitespecz
- Anything regarding Applications:...........................JJPivot......IEllieI
- Anything regarding Security Threats......................Cratio

If any of the Owners are not online:..........................Alert All Administration


If you are unsure who to tag in a certain situation, message any Admin or Owner and they can always take care of it need be.

Professionalism and Customer Service:
Emphasizing more on the professional image. This is very very important to Venix. If you are going to say stupid things in chat that make you look immature or unprofessional just tell us now and we will dismiss you before you embarrass yourself. No hackusating, no shit talking, no spoiling, no acting like a child. and don't punish fellow staff members dumb ass reasons that look super unprofessional. Read the damn rules if you are not already familiar with them. Seriously it’s not that hard to know the fucking rules and not be an immature twat.

Rules:
Here are common rules in place for staff members. Depending on the rule and the severity, breaking any rules can lead to anywhere from a talk with an admin to demotion and blanket ban from the server.
Do not start drama/arguing in the Staff Discord chat. This is unprofessional and could make other staff uncomfortable. If there is an inner-staff issue, contact the Head of Staff.
Sending any kind of inappropriate link (pornography, screamer, etc) is not tolerated at all!
Punish players based on their time on Venix. Do not start Witch Hunting because of previous server experiences with players.
Moderate on the server that you have been hired on. If you would like to work on other servers, then please apply!
Don’t be a coon.
Check the Staff Forums at least twice a day for any updates.
In our ingame Staff Chat (/mc), please keep conversations professional and server related.
Keep information on the Handbook, Discord, Staff Forums and Chat confidential
Act professional in Discord, Teamspeak, Forums and in game. Such behavior as; fan-boying, showing off to others, being a power hungry asshole, etc is not allowed.
Do not talk in chat if the server is globally muted! This mostly pertains to UHC, only the Host and Senior Staff should talk when the server’s chat is muted. Overall, if the chat is muted, only Senior Staff should talk!
We will not give you any warnings if you choose to act like you are higher than any other player. You are still required to follow our Network Rules found here. Just because you are a Staff Member, does not mean you can act like a immature dumbass.
Global Moderator Commands:
[Coming Soon when we release Venix 2.0]


Global Admin Commands:
[Coming Soon when we release Venix 2.0]

Leave of Absence:
If you are planning to be offline for more than 3 days, you are required to fill out a LOA form located in the general staff discussion forum. This is required for all Venix Staff members to insure active staff. Please fill this out to the best of your knowledge.

LOA Report​

Here are some things to remember when filling out this form:
You will be in risk for a demotion if you fail to fill this form and tell a Senior Staff member of your LOA within 3 days of inactivity.
There is no maximum length to your LOA. But if it is more than 1 month, you should consider leaving your rank and alerting a Senior Staff on your return. If you are leaving for more than 1 month, please alert a Senior Staff ASAP.
Make sure to post in the Staff Discord chat, as well as inform a Senior Staff of your LOA.
Punishing Players:
When you think someone needs to be punished on the Network, make sure to have sufficient evidence before you continue to ban or mute the player. To keep punishment lengths consistent throughout the network, we have set in place specific times for each type of punishment that are listed below.

When banning someone, use the following command:

/ban [IGN] [Time] [Unit] [Reason]​

Ex: /ban JJPivot 60d Hacking​

When muting someone, use this following command:

/mute [IGN] [Time] [Reason]​

Ex: /mute IEllieI 10m Hackusating​

Another option to punish a player that is much less severe is kicking. There are some options you can do when you kick someone, those reasons are below. Please only kick for the reasons below and do not kick other staff members for dumbass reasons like explained above. Kick players first to give 1-2 warnings before you execute a ban for the same reason.

When kicking someone, first keep in mind what was said above. Then use this following command:

/kick [IGN] [Reason]​

Ex: /kick JJPivot Teaming in FFA​

The following are punishment lengths for bans, kicks and mutes. Use common sense and dont be a dick head to judge the appropriate lengths based on the severity of the punishment.

Bans:
DDoS Threat or Attack ....................................................................... Perma Ban
Hacked Client ...................................................................................... Perma Ban
X-Ray .................................................................................................... Perma Ban
Benefiting from Hacked Gameplay ...................................................... 30 Day Ban
Ban Evasion (Senior Staff Only) ........................................................... Perma IP Ban
Abusing or Exploiting a Glitch .............................................................. 30 Day Ban
Severe Harassment (Serve Death Threats/Slang) ................................. 14 Day Ban
Teaming in FFA ....................................................................................... 3 Day Ban
Elo or Killstreak Boosting ........................................................................ 3 Day Ban
Skybasing .................................................................................................. 3 Day Ban
Camping .................................................................................................... 3 Day Ban
Lying to a staff member to try to gain advantage over other players ...... 1 Day Ban

Mutes:
Severe Chat Harassment ......................... 7 Day Mute
Solicitation ................................................1 Day Mute
Unrelated Advertising ............................. 1 Day Mute
Racism/Sexism ........................................ 1 Hour Mute
Bypass Chat Filter .................................... 1 Hour Mute
Toxic Chat Behavior ................................ 1 Hour Mute
Spoiling .....................................................30 Minute Mute
Bad Sportsmanship ................................. 10 Minute Mute
Hackusation ............................................ 10 Minute Mute
Disrespect ............................................... 10 Minute Mute
Spamming ............................................... 5 Minute Mute

Kicks:
Spamming or Poor Chat Behavior
Camping
Skybasing
Teaming in FFA

Lastly, we do have our own Anti-Cheat, VenixAC, occasionally it will ban players based on certain checks they do not complete. Only Senior Staff are available to check what players are specifically banned for. Kill Aura, Anti KB, Flying, Speed, are more are some hacks that our Anti-Cheat detects.

Senior Staff are the only ones who can ban for Ban Evasion, VenixAC related bans and unbanning anyone!

Remember that anyone can unmute a player, but only Senior Staff can unban someone. To either unban or unmute someone use this command:

/ban unban [IGN]
/mute unmute [IGN]​

Witch Hunting:
Witch hunting is where you get suspicious of one hacking. When this happens and you watch every last move of that player, it produces bad or insufficient evidence. For that reason we actually despise that behavior. If you get reports on a player, feel free to watch him. But do not stay on him the whole period of time, unless you are getting solid evidence. In other words, you moderate what you see, and if you see something fishy. Go ahead and continue watching. The last thing that we would like is to start a wild goose chase over someone and banning them falsely.

Evidence:
We require all punishments to have sufficient evidence. Evidence may come in the form of video reports. We also require 3 instances for any Hacked Client bans. Other bans like Teaming or Boosting does need to have sufficient evidence, but not necessary 3 instances. We ask that you keep the evidence on your PC for at least 1 week after you issued the punishment. When you are uploading your evidence, make sure you have sounds on 100%, edit the parts that are not needed and uploaded to YouTube while making the video “Unlisted”.

Sometimes, for example in UHC. Make sure you have your InGame sounds at 100%, Gamma or Full Bright mod, and any tools like X-Ray to help catch more cheaters.

Confidentiality:
What is discussed in the staff forums, between staff, in the Staff Discord chat, and in the ingame staff chat needs to stay there. What happens in our staff is for our staff to know only unless an administrator says it is ok to talk about it outside of staff. This includes but is not limited to: ban reports, ban appeals, new servers being planned, information about player's personal information, opinions about other staff members, etc. In short, anything that is discussed within staff members are only for staff members! This rule literally will get you fired if you violate it. Make sure you read this paragraph a second time, and if you are unsure about something ask an administrator before you do something stupid.

Forums and TeamSpeak:
The forums is the primary place of communication for staff members. The Staff Discord chats is good for getting quick opinions on a matter, but the important messages that all staff will need to know about will be posted on the forums. Make sure you read the forums twice a day if possible to verify that you are up to date on everything that is happening in the staff team. Once again what is said in these forums stays in these forums.

Our TeamSpeak3 IP: ts.venixnetwork.net​

Only Admins and Owners can have Private Channels, we want you guys bonding and working together as much as possible. We highly recommend to use the modding and hosting channels when you wanna moderate with other staff!

Discord Chats:
On the Venix Staff we have huge Discord group chats dedicated to each individual server for UHC, FFA, PvP and Building. As well as many senior and confidential chats. These chats are used to help get quick answers to things and should be used as a resource. As well as a place for staff to bond and be family. Don't be hesitant to be a little “crazy” while being apart of the chat, just keep in mind to not be the same way ingame or on the forums as you would be in Discord! Please keep the handbook in mind when talking in chat. Do not be disrespectful to anyone. Only Administrators are allowed to add people into chats! And for fucks sake! Do not paste any pictures into the chat, use Gyazo, Lightshot, etc!!!

Staff Abuse:
Part of the responsibility of being a staff member is to know how to act on and off the server. One of the most punishable offenses as a staff member is abusing the powers you are given on and off the server. Being on the server you have a list of commands you are allowed to perform, if you abuse these command there will be consequences. Whether it be a talk with a higher ranked staff member or instant demotion. Simply, not following the rules and your specific expectations will result in a consequences. If you do see anyone abusing their rank, please alert the Head of Staff or any other Administrator ASAP!

Conflict:
Here on Venix, we are all a TEAM! We understand that not everyone can like everyone, but be professional and be able to work together to get a job accomplished together. If there are still problems please contact an Administrator or the Head of Staff to look into the matter. We have a zero tolerance policy for people starting shit with each other in our staff chat, staff forums, and MOST IMPORTANTLY ON OUR FUCKING SERVER. An administrator will do the best they can to try and resolve the conflict, and if a resolution cannot be reached, then further actions will be taken based on the situation.

Ask for Help:
We care about all our staff members and how are their experiences here while being with us. With that being said, we will be checking up on everyone and going over some things that maybe we would like different or you may have some input/suggestions on a topic. If you need any help, personal or gaming related, please do not feel hesitate to come and message one of our Administrators, most of the time all that is needed is for you to reach out to someone and just vent/rant out to someone or even have someone to talk to. It is key that here on Venix, we are all a family and we are there for each other.

Summary:
As you can see, we like to be as professional as possible, but don't forget that we like to have fun too! There is a time and place for everything and I hope you like what we have to offer here.

Once you have completed reading this handbook please contact the administrator who messaged you on Skype and finish the test given to you. As a new trainee we want to make sure you are up to speed before you go and start your career with Venix. Please also check back to this thread every now and then as new things might get added and I will make a note at the top for the last updated time.

Agreement:
As part of the Staff Handbook all staff members are required to "sign" this to ensure that it has been read. You should always be looking back onto this thread to find information that you might not know off hand. Please comment to this thread with the following "I have read the above and will follow all of its expectations while being a staff here on Venix Network".