UPDATED NEWS

July 1st, 2019,

To those whom have been affected from empty boxes being delivered from the June 20th period and earlier dates

We have ultimately completed our investigation with Canada Post and have determined this theft may have involved multiple Canada Post delivery driver's from the pick up location to it's final route before richmond sorting facility.

Our packaging will be changed, and be in rotation moving forward as well as our canada post accounts to prevent this from the future. We believe this was fully targeted base on parcel volume and this was an orchestrated act among the delivery pick up driver from the original post office origin to the richmond sorting facility depot.

There hasn't been any reported issues with theft leaving the actual sorting facility as Canada post has mentioned to us however that being said we did have several hundreds of packages get stolen and at this time we as the company are unable to financially unable to re-coup these losses in a form of a full immediate refund.

We do understand the frustration for those involved.. however we will be launching a CW-REPAYMENT PLAN , in which we will offer back 25% store credit and reoccurring percentage discount on future orders until the original amount is re-paid / refunded. We do understand if this creates further frustration, however we are hoping in good faith our clients understand on our end this is NOT an exit scam, and we are genuinely creating a financial plan in order to re-pay all those involved however over a course of time as this is the only option we can take at this time.

We are looking at selling our home and also lending from the bank in order to pull more capital to cover operational costs so the business can continue to run and definitely have to say this act of theft has definitely been devastating for our clients, myself and definitely our brand. Nonetheless we will overcome this with your patience and support and we will never give up

If needed, I am more than happy to show supporting documents for closing the mortgage, getting a large line of credit (loan) in order to continue to sustain operating costs and in order to make sure each and everyone of you gets the refund they deserve.

Regardless of what is being said, we want to really show you that we are going to honor the full refund however this is the only way the refund can be handled. At the end of the day we want to just keep our word and say we will have our clients involved fully refunded no matter what it takes.

We did not intentionally go radio silence or ignore our clients, you have to understand given the magnitude of the issue, there's a lot that goes on my mind on what happened, how to prevent this, how to resolve this, etc.

We would like to request at this time please contact [email protected] with an email only containing
Your order #,
Your email address, + dollar amount lost

PLEASE DO NOT SEND DUPLICATE EMAILS AS WE WILL BE SORTING THROUGH THIS DAILY AND RESPONDING AS WE ISSUE THE STORE CREDIT + ADDITIONAL POINTS AS REQUIRED. PLEASE SEND ONE EMAIL PER ORDER ( THIS WILL ONLY MAKE THINGS FASTER )