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take_ninetynine
May 5th, 2020
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  1. EtreCheckPro version: 6.2.5 (6C016)
  2. Report generated: 2020-05-05 16:20:51
  3. Download EtreCheckPro from https://etrecheck.com
  4. Runtime: 3:05
  5. Performance: Excellent
  6.  
  7. Problem: Other problem
  8. Description:
  9. Outgoing message timestamps getting progressively farther ahead of rea
  10. l time
  11.  
  12. Major Issues:
  13. Anything that appears on this list needs immediate attention.
  14. No Time Machine backup - Time Machine backup not found.
  15. Unsigned files - There are unsigned software files installed that could be adware and should be reviewed.
  16. Low disk space - This machine is running critically low on free hard drive space.
  17.  
  18. Minor Issues:
  19. These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.
  20. Heavy RAM usage - Apps are using a large amount of RAM.
  21. High battery cycle count - Your battery may be losing capacity.
  22. Clean up - There are orphan files that could be removed.
  23. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system.
  24. System modifications - There are a large number of system modifications running in the background.
  25. 32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 "Catalina".
  26. Kernel extensions present - This machine has kernel extensions that may not work in the future.
  27.  
  28. Hardware Information:
  29. MacBook Pro (Retina, 13-inch, Early 2015)
  30. MacBook Pro Model: MacBookPro12,1
  31. 2.7 GHz Intel Core i5 (i5-5257U) CPU: 2-core
  32. 8 RAM - Not upgradeable
  33. BANK 0/DIMM0 - 4 GB DDR3 1867
  34. BANK 1/DIMM0 - 4 GB DDR3 1867
  35. Battery: Health = Normal - Cycle count = 896
  36.  
  37. Video Information:
  38. Intel Iris Graphics 6100 - VRAM: 1536 MB
  39. Color LCD (built-in) 2560 x 1600
  40.  
  41. Drives:
  42. disk0 - APPLE SSD SM0256G 251.00 GB (Solid State - TRIM: Yes)
  43. Internal PCI 5.0 GT/s x4 Serial ATA
  44. disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
  45. disk0s2 [APFS Container] 250.79 GB
  46. disk1 [APFS Virtual drive] 250.79 GB (Shared by 4 volumes)
  47. disk1s1 - Macintosh HD (APFS) (Shared - 231.29 GB used)
  48. disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 23 MB used)
  49. disk1s3 - Recovery (APFS) [Recovery] (Shared - 519 MB used)
  50. disk1s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used)
  51.  
  52. Mounted Volumes:
  53. disk1s1 - Macintosh HD
  54. 250.79 GB (Shared - 231.29 GB used, 16.68 GB available, 16.67 GB free)
  55. APFS
  56. Mount point: /
  57. Encrypted
  58.  
  59. disk1s4 - VM [APFS VM]
  60. 250.79 GB (Shared - 2.15 GB used, 16.67 GB free)
  61. APFS
  62. Mount point: /private/var/vm
  63.  
  64. Network:
  65. Interface en4: iPhone
  66. Interface en0: Wi-Fi
  67. 802.11 a/b/g/n/ac
  68. Interface en3: Bluetooth PAN
  69. Interface bridge0: Thunderbolt Bridge
  70. iCloud Quota: 4.27 GB available
  71.  
  72. System Software:
  73. macOS High Sierra 10.13.6 (17G66)
  74. Time since boot: About 4 hours
  75.  
  76. Notifications:
  77. Microsoft Outlook.app
  78. 5 notifications
  79.  
  80. Creative Cloud.app
  81. one notification
  82.  
  83. AdobeResourceSynchronizer.app
  84. 2 notifications
  85.  
  86. Security:
  87. System Status
  88. Gatekeeper: App Store and identified developers
  89. System Integrity Protection: Enabled
  90.  
  91. Antivirus software: Apple and Sophos
  92.  
  93. Unsigned Files:
  94. Launchd: /Library/LaunchAgents/com.pharos.notify.plist
  95. Executable: /Library/Application Support/Pharos/Notify.app/Contents/MacOS/Notify
  96. Details: Exact match found in the whitelist - probably OK
  97.  
  98. Launchd: ~/Library/LaunchAgents/com.aviatainc.powerengage.helper.XRTK.plist
  99. Executable: /Applications/Xerox PowerENGAGE.app/Contents/Library/LoginItems/EngageLauncher.app/Contents/MacOS/EngageLauncher -LSRC autolaunch
  100.  
  101. Launchd: ~/Library/LaunchAgents/com.aviatainc.powerengage.XRTK.plist
  102. Executable: /Applications/Xerox PowerENGAGE.app/Contents/MacOS/Xerox PowerENGAGE -LSRC autolaunch
  103.  
  104. Launchd: /Library/LaunchAgents/com.pharos.popup.plist
  105. Executable: /Library/Application Support/Pharos/Popup.app/Contents/MacOS/Popup
  106. Details: Exact match found in the whitelist - probably OK
  107.  
  108. Launchd: /Library/LaunchAgents/com.bomgar.bomgar-scc-sdcust-login-drone-5BEDA2D7.plist
  109. Executable: /Users/***/bomgar-scc-20181115-114615.app/Contents/MacOS/sdcust -drone
  110. Details: Close match found in the whitelist - probably OK
  111.  
  112. Launchd: /System/Library/LaunchAgents/com.apple.corespeechd.plist
  113. Executable: /System/Library/PrivateFrameworks/CoreSpeech.framework/corespeechd
  114.  
  115. Launchd: ~/Library/LaunchAgents/com.macpaw.CleanMyMac3.Scheduler.plist
  116. Executable: ~/Library/Application Support/CleanMyMac 3/CleanMyMac 3 Scheduler.app --args -scheduled
  117. Details: Exact match found in the whitelist - probably OK
  118.  
  119. Login Item: /etc/mach_init_per_user.d/com.adobe.SwitchBoard.monitor.plist
  120.  
  121. Plugin: /Library/Internet Plug-Ins/o1dbrowserplugin.plugin
  122. Plugin: /Library/Internet Plug-Ins/googletalkbrowserplugin.plugin
  123.  
  124. Apps: 10
  125.  
  126. 32-bit Applications:
  127. 28 32-bit apps
  128.  
  129. Kernel Extensions:
  130. /Applications/Parallels Desktop.app
  131. [Not Loaded] prl_hypervisor.kext (12.1.1 41491 - SDK 10.9)
  132. [Not Loaded] prl_netbridge.kext (12.1.1 41491 - SDK 10.9)
  133. [Not Loaded] prl_usb_connect.kext (12.1.1 41491 - SDK 10.9)
  134. [Not Loaded] prl_vnic.kext (12.1.1 41491 - SDK 10.9)
  135.  
  136. /Library/Extensions
  137. [Loaded] ufsd_NTFS.kext (15.0.23 - SDK 10.10)
  138. [Loaded] SophosFileProtection.kext (9.9.4 - SDK 10.14)
  139. [Loaded] SophosWebProtection.kext (9.9.4 - SDK 10.14)
  140.  
  141. System Launch Agents:
  142. [Not Loaded] 16 Apple tasks
  143. [Loaded] 160 Apple tasks
  144. [Running] 75 Apple tasks
  145. [Killed] 41 Apple tasks
  146. [Other] One Apple task
  147.  
  148. System Launch Daemons:
  149. [Not Loaded] 38 Apple tasks
  150. [Loaded] 189 Apple tasks
  151. [Running] 73 Apple tasks
  152. [Killed] 36 Apple tasks
  153.  
  154. Launch Agents:
  155. [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2020-02-11)
  156. [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2020-03-24)
  157. [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2020-04-16)
  158. [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-04-16)
  159. [Not Loaded] com.bomgar.bomgar-scc-sdcust-login-drone-5BEDA2D7.plist (? 73e03aee - installed 2018-11-15)
  160. [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2020-03-12)
  161. [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2020-03-12)
  162. [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2020-04-11)
  163. [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2020-04-21)
  164. [Running] com.paragon-software.ntfs.notification-agent.plist (Paragon Software GmbH - installed 2017-09-15)
  165. [Running] com.pharos.notify.plist (? 30c968c - installed 2015-01-13)
  166. [Loaded] com.pharos.popup.plist (? f3719414 - installed 2015-01-13)
  167. [Running] com.sophos.agent.plist (Sophos - installed 2019-09-19)
  168. [Running] com.sophos.home.ui.plist (Sophos - installed 2020-03-02)
  169.  
  170. Launch Daemons:
  171. [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2020-02-07)
  172. [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2020-02-07)
  173. [Running] com.adobe.acc.installer.v2.plist (Adobe Systems, Inc. - installed 2020-03-24)
  174. [Loaded] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2020-04-16)
  175. [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2020-03-27)
  176. [Loaded] com.ea.origin.ESHelper.plist (EA Swiss Sarl - installed 2019-12-18)
  177. [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2020-03-12)
  178. [Loaded] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2020-04-11)
  179. [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2020-04-11)
  180. [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-04-21)
  181. [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2019-09-08)
  182. [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2020-04-29)
  183. [Loaded] com.paragon-software.installer.plist (Paragon Software GmbH - installed 2018-06-11)
  184. [Loaded] com.paragon-software.ntfs.loader.plist (Apple - installed 2018-12-14)
  185. [Running] com.paragon-software.ntfsd.plist (Paragon Software GmbH - installed 2017-09-15)
  186. [Running] com.sophos.common.servicemanager.plist (Sophos - installed 2019-12-09)
  187.  
  188. User Launch Agents:
  189. [Not Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2019-07-22)
  190. [Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-04-16)
  191. [Loaded] com.adobe.ccxprocess.plist (Apple - installed 2020-04-21)
  192. [Loaded] com.aviatainc.powerengage.XRTK.plist (? 0 - installed 2020-03-12)
  193. [Other] com.aviatainc.powerengage.helper.XRTK.plist (? 0 - installed 2020-03-12)
  194. [Loaded] com.ea.origin.WebHelper.plist (EA Swiss Sarl - installed 2020-01-10)
  195. [Other] com.macpaw.CleanMyMac3.Scheduler.plist (? 0 - installed 2018-03-28)
  196. [Loaded] com.valvesoftware.steamclean.plist (Valve Corporation - installed 2020-05-05)
  197.  
  198. User Login Items:
  199. [Running] AdobeResourceSynchronizer (Adobe Systems, Inc. - installed 2020-04-09)
  200. Application
  201. /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app
  202.  
  203. [Running] Mail (Apple - installed 2018-12-14)
  204. Application
  205. /Applications/Mail.app
  206.  
  207. [Running] Microsoft Outlook (Microsoft Corporation - installed 2020-04-28)
  208. Application
  209. /Applications/Microsoft Outlook.app
  210.  
  211. [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2020-04-11)
  212. Modern Login Item
  213. /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app
  214.  
  215. [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2020-04-11)
  216. Modern Login Item
  217. /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app
  218.  
  219. [Not Loaded] FSMenuAppLoginItemHelper (Paragon Software GmbH - installed 2018-06-11)
  220. Modern Login Item
  221. /Applications/Paragon NTFS for Mac 15.app/Contents/Library/LoginItems/FSMenuAppLoginItemHelper.app
  222.  
  223. [Not Loaded] StartUpHelper (Spotify - installed 2020-03-17)
  224. Modern Login Item
  225. /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app
  226.  
  227. [Running] iTunesHelper (Apple - installed 2019-01-24)
  228. Application
  229. /Applications/iTunes.app/Contents/MacOS/iTunesHelper.app
  230.  
  231. [Not Loaded] HP Device Monitor (HP Inc. - installed 2019-09-12)
  232. Modern Login Item
  233. /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app
  234.  
  235. [Loaded] com.adobe.SwitchBoard.monitor.plist (?)
  236. MachInit
  237. /etc/mach_init_per_user.d/com.adobe.SwitchBoard.monitor.plist
  238.  
  239. Internet Plug-ins:
  240. AdobeAAMDetect: 3.0.0.0 (Adobe Systems, Inc. - installed 2020-03-24)
  241. FlashPlayer-10.6: 32.0.0.363 (Adobe Systems, Inc. - installed 2020-04-14)
  242. AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2020-04-09)
  243. AdobePDFViewer: 20.006.20042 (Adobe Systems, Inc. - installed 2020-04-09)
  244. Flash Player: 32.0.0.363 (Adobe Systems, Inc. - installed 2020-04-14)
  245. o1dbrowserplugin: 5.41.3.0 (? - installed 2018-02-28)
  246. ZoomUsPlugIn: 4.6.10 (20041.0408) (Zoom Video Communications, Inc. - installed 2020-04-08)
  247. PepperFlashPlayer: 32.0.0.363 (Adobe Systems, Inc. - installed 2020-04-14)
  248. googletalkbrowserplugin: 5.41.3.0 (? - installed 2015-12-11)
  249.  
  250. Audio Plug-ins:
  251. AppleTimeSyncAudioClock: 1.0 (Apple - installed 2018-12-14)
  252. BluetoothAudioPlugIn: 6.0.7 (Apple - installed 2018-12-14)
  253. AirPlay: 2.0 (Apple - installed 2018-12-14)
  254. AppleAVBAudio: 680.2 (Apple - installed 2018-12-14)
  255. BridgeAudioSP: 4.20.2 (Apple - installed 2018-12-14)
  256. iSightAudio: 7.7.3 (Apple - installed 2018-12-14)
  257.  
  258. Safari Extensions:
  259. AdBlock Engine (App Store - installed 2020-03-28)
  260. AdBlock Icon (App Store - installed 2020-03-28)
  261. Honey (App Store - installed 2020-03-28)
  262. PiPifier Button (App Store - installed 2018-06-12)
  263. Webex Meetings (Cisco - installed 2020-04-07)
  264.  
  265. 3rd Party Preference Panes:
  266. Flash Player (Adobe Systems, Inc. - installed 2020-03-27)
  267. NTFS (Paragon Software GmbH - installed 2017-09-15)
  268.  
  269. Time Machine:
  270. Time Machine Not Configured!
  271.  
  272. Performance:
  273. System Load: 2.47 (1 min ago) 2.65 (5 min ago) 2.65 (15 min ago)
  274. Nominal I/O speed: 1.58 MB/s
  275. File system: 22.09 seconds
  276. Write speed: 292 MB/s
  277. Read speed: 843 MB/s
  278.  
  279. CPU Usage Snapshot:
  280. Type Overall
  281. System: 5 %
  282. User: 6 %
  283. Idle: 89 %
  284.  
  285. Top Processes Snapshot by CPU:
  286. Process (count) CPU (Source - Location)
  287. system_profiler (2) 72.96 % (Apple)
  288. SophosScanD 16.70 % (?)
  289. kernel_task 10.10 % (Apple)
  290. trustd (3) 9.98 % (Apple)
  291. Safari 9.92 % (Apple)
  292.  
  293. Top Processes Snapshot by Memory:
  294. Process (count) RAM usage (Source - Location)
  295. com.apple.WebKit.WebContent (20) 2.06 GB (Apple)
  296. kernel_task 1007 MB (Apple)
  297. EtreCheckPro 430 MB (Etresoft, Inc.)
  298. system_profiler (2) 304 MB (Apple)
  299. Safari 136 MB (Apple)
  300.  
  301. Top Processes Snapshot by Network Use:
  302. Process (count) Input / Output (Source - Location)
  303. Mail 400 KB / 65 KB (Apple)
  304. mDNSResponder 256 KB / 150 KB (Apple)
  305. SophosMcsAgentD 58 KB / 110 KB (?)
  306. com.apple.WebKit.Networking 42 KB / 7 KB (Apple)
  307. netbiosd 26 KB / 5 KB (Apple)
  308.  
  309. Top Processes Snapshot by Energy Use:
  310. Process (count) Energy (0-100) (Source - Location)
  311. WindowServer 5 (Apple)
  312. com.apple.WebKit.WebContent (20) 3 (Apple)
  313. Safari 3 (Apple)
  314. Adobe CEF Helper (Renderer) (2) 1 (Adobe Systems, Inc.)
  315. Finder 1 (Apple)
  316.  
  317. Virtual Memory Information:
  318. Physical RAM: 8 GB
  319.  
  320. Free RAM: 16 MB
  321. Used RAM: 6.35 GB
  322. Cached files: 1.64 GB
  323.  
  324. Available RAM: 1.65 GB
  325. Swap Used: 269 MB
  326.  
  327. Software Installs (past 30 days):
  328. Install Date Name (Version)
  329. 2020-04-08 Zoom (4.6.20041.0408)
  330. 2020-04-09 Adobe Acrobat DC (20.006.20042) (20.006.20042)
  331. 2020-04-14 Adobe Flash Player (32.0.0.363)
  332. 2020-04-14 Adobe Pepper Flash Player (32.0.0.363)
  333. 2020-04-21 Microsoft AutoUpdate (4.22.20042003)
  334. 2020-04-28 Microsoft Excel (16.36.20041300)
  335. 2020-04-28 Microsoft Outlook (16.36.20041300)
  336. 2020-04-29 Microsoft Teams (1.00.308663)
  337. 2020-04-29 Microsoft Word (16.36.20041300)
  338. 2020-04-29 Microsoft PowerPoint (16.36.20041300)
  339. 2020-05-02 XProtectPlistConfigData (2120)
  340. 2020-05-02 MRTConfigData (1.59)
  341.  
  342. Clean up:
  343. ~/Library/LaunchAgents/com.aviatainc.powerengage.helper.XRTK.plist
  344. /Applications/Xerox PowerENGAGE.app/Contents/Library/LoginItems/EngageLauncher.app/Contents/MacOS/EngageLauncher
  345. Executable not found
  346. /Library/LaunchAgents/com.bomgar.bomgar-scc-sdcust-login-drone-5BEDA2D7.plist
  347. /Users/***/bomgar-scc-20181115-114615.app/Contents/MacOS/sdcust
  348. Executable not found
  349. ~/Library/LaunchAgents/com.macpaw.CleanMyMac3.Scheduler.plist
  350. ~/Library/Application Support/CleanMyMac 3/CleanMyMac 3 Scheduler.app
  351. Executable not found
  352.  
  353. Diagnostics Information (past 7-30 days):
  354. 2020-05-05 15:43:11 com.apple.WebKit.WebContent Memory
  355. Executable: /System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent
  356. Details:
  357. Bundle controller class:
  358. BrowserBundleController
  359.  
  360. 2020-05-05 12:01:35 ScreenSaverEngine.app Crash
  361. Executable: /System/Library/CoreServices/ScreenSaverEngine.app
  362. Details:
  363. Assertion failed: (0 && "Something is very wrong"), function -[CIScree
  364. nSaverOpenGLLayer copyCGLPixelFormatForDisplayMask:], file /BuildRoot/
  365. Library/Caches/com.apple.xbs/Sources/CoreImageScreenSaver/CoreImageScr
  366. eenSaver-4/Source/ScreenSaver/Layer.m, line 125.
  367.  
  368. 2020-05-03 18:35:33 Software Update.app Memory
  369. Executable: /System/Library/CoreServices/Software Update.app
  370.  
  371. 2020-05-02 10:27:42 MRT.app Memory
  372. Executable: /System/Library/CoreServices/MRT.app
  373.  
  374. 2020-04-30 14:09:31 Overcooked2.app High CPU Use
  375. Executable: /Users/***/Library/Application Support/Steam/*/Overcooked2.app
  376.  
  377. 2020-04-30 13:27:36 AppleSpell Memory
  378. Executable: /System/Library/Services/AppleSpell.service/Contents/MacOS/AppleSpell
  379.  
  380.  
  381. End of report
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