client.on("message", (message) => {
   if (message.content.startsWith("#new")) {
        const reason = message.content.split(" ").slice(1).join(" ");
        if (!message.guild.roles.exists("name", "Support Team")) return message.channel.send(`يجب انشاء رتبة بإٍسم : \`Support Team\` وتعطيها للبوت لكي يستطيع التعديل والانشاء `);
        if (message.guild.channels.exists("name", "ticket-{message.author.id}" + message.author.id)) return message.channel.send(`You already have a ticket open.`);    /// Me Codes
        message.guild.createChannel(`ticket-${message.author.username}`, "text").then(c => {
            let role = message.guild.roles.find("name", "Support Team");
            let role2 = message.guild.roles.find("name", "@everyone");
            c.overwritePermissions(role, {
                SEND_MESSAGES: true,
                READ_MESSAGES: true
            });    /// ALPHA CODES
            c.overwritePermissions(role2, {
                SEND_MESSAGES: false,
                READ_MESSAGES: false
            });
            c.overwritePermissions(message.author, {
                SEND_MESSAGES: true,
                READ_MESSAGES: true
            });
            message.channel.send(`:white_check_mark: تم انشاء تذكرتك, #${c.name}.`);
            const embed = new Discord.RichEmbed()
                .setColor(0xCF40FA)
                .addField(`Hey ${message.author.username}!`, `تم فتح تذكرة الرجاء انتظار الى حين يأتي مشرف ويقوم بلرد عليك`)
                .setTimestamp();
            c.send({
                embed: embed
            });
        }).catch(console.error);
    }


  if (message.content.startsWith("#close")) {
        if (!message.channel.name.startsWith(`ticket-`)) return message.channel.send(`You can't use the close command outside of a ticket channel.`);

       message.channel.send(`هل انت متأكد من اقفالك للتذكرة اذا متأكد اكتب #confirm`)
           .then((m) => {
               message.channel.awaitMessages(response => response.content === '#confirm', {
                       max: 1,
                       time: 10000,
                       errors: ['time'],
                   })    /// Me Codes
                   .then((collected) => {
                       message.channel.delete();
                   })    /// Me Codes
                   .catch(() => {
                       m.edit('Ticket close timed out, the ticket was not closed.').then(m2 => {
                           m2.delete();
                       }, 3000);
                   });
           });
   }

});