General conditions of the site
1.1 By using www.visit-iceland.org or any website affiliated with the Iceland Guide, you accept the conditions legally, which are valid in the immediately. In case the conditions do not suit you and you are not legally responsible for all of the following conditions, please do not use the Iceland Guide or the affiliated websites.

1.2 The General Terms and Conditions may be modified at any time by Visit Iceland by posting them online. Please review these terms and conditions regularly to keep yourself informed of any changes made by Visit Iceland. If you continue to use visit-iceland.org or an Iceland Affiliate Website Guide after the posting of the changes, you agree to be legally responsible for such conditions, such as updated and / or modified.

1.3 You agree to use visit-iceland.org and Guide to affiliated websites in Iceland for only lawful purposes and without infringing the rights of others, restricting or impeding the use by others of Visit Iceland.

1.4 Your use of visit-iceland.org or any Guide to sites affiliated with Iceland is for personal use, and / or a legitimate request for reservation of the products or services offered, or sale of the services you offer. It is forbidden to use this site to make speculative, false or fraudulent requests. Do not use robots or other automated means to access this site, except with the express permission of the Visit Iceland.

1.5 You represent and warrant that you;

a) A person not suspended from the Guide of Iceland or otherwise banned from the site

b) Not be a direct competitor of Visit Iceland

c) Not to have more than one Iceland Guide account at a time

d) That you are responsible and have the authority to enter into these Terms of Use and that this will not violate any other contract to which you are a party.

1.6 You are permitted to use the site subject to the restrictions set out in these Terms. When accessing the site, you may be exposed to offensive, indecent, inaccurate, offensive or otherwise inappropriate content. Visit Iceland does not endorse this content and cannot guarantee its accuracy. So you access and use the site at your own risk.
1.7 It is prohibited to copy, reproduce, republish, download, publish, broadcast, transmit, make available to the public, or otherwise use the content held by Visit Iceland (text, images, URLs, pricing information, etc.) Except for your personal use. Any other commercial use of the content requires the prior written permission of Visit Iceland.

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2. User accounts
2.1 You must create an account and provide information about yourself to access the features of the site. You are solely responsible for the confidentiality of your password.

2.2 You are responsible for all activities related to your account, and agree to inform us of any unauthorized use of your account.

2.3 Your account is for your personal use. It is impossible to borrow the identity of someone else (adopt the identity of a celebrity). Or even create an account for someone other than yourself, and provide an email address other than yours or create multiple accounts.

2.4 Visit Iceland may close your account without notice.

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3. Content
3.1 You can put your salt on it: write reviews, comment on articles, upload photos, fill in your public profile and evaluate other users' contributions (Your content). Your content can be used in different ways: by posting it on the site, reformatting it, embedding it in advertisements and other works, creating derivative works, promoting, distributing and distributing them. you allow others to connect with their own websites and media platforms ("Other Media").
3.2 By placing content on the Iceland Guide web page, you legally allow us to use your content for any purpose. You also grant users of the site and users of any other media access to your content in connection with their use of the site and any other media. Finally, you waive any claim or assertion of moral rights or attribution in respect of Your Content.

3.3 Regarding your content, you are solely responsible. Whether it is the risks associated with your content, or the fact that anyone relies on its accuracy, completeness or usefulness, or any information that makes you personally identifiable. You declare that you own or have the necessary permissions to use your content as described herein.

3.4 Under no circumstances should you imply that your content is sponsored or endorsed by Visit Iceland.
3.5 You may be concerned if, for example, your content violates a third party right. Like copyright, a trademark, a patent, a trade secret, a moral right, a right to privacy, a right of publicity or any other intellectual property right. Content with false, intentionally misleading or defamatory elements; containing illegal material such as illegal hate speech or pornography; or exploiting or harming minors; or advocates the violation of any law or regulation and rape.

3.6 Visit Iceland has the right to delete or restore user content from time to time, but in any discretion. For example, we can remove a comment that we believe violates our content guidelines. We do not have to keep or provide you with copies of your content, without any guarantee of confidentiality regarding your content.

3.7 Visit Iceland and its affiliates are entitled to display advertisements and other information adjacent to or included with your content on the Site and in other media. There is no compensation for you for these advertisements. The extent and operation of this advertisement are subject to change without notice.

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4. Passive
4.1 Visit Iceland does not tour, but rather directs you to tours organized by operators and service providers in Iceland. There are no user fees and therefore no liability for accidents, losses, injuries, deaths, damages, delays, expenses resulting from action or inaction by the operator, guide or his guide and services.

4.2 It is the same for people registered as locals on the Iceland Guide web page. No matter who knows Iceland can keep a blog in Contact a local. The condition is that his criminal record is blank. Locals agree to blog and offer services under their own names and / or companies. In this case, Visit Iceland cannot be held responsible for copyright infringement, accidents, losses, injuries, death, damages, delays, costs incurred by an action or inaction on their part, services or products.

4.3 Complaints about a visit or a local union should be directed to www.visit-iceland.og Send them so we can help you with your grievances. The email usersupport@visit-iceland.org is sent to our project manager.

4.4 Each tour operator and its conditions may vary, please read the terms and conditions of each operator for whom you have purchased a trip. Do not forget to check the voucher you receive on your email for more details.
5. Prices and Inclusions / Exclusions
5.1 All products, tours and services offered on the Iceland Guide web page are valid on the dates indicated on visit-iceland.org or on any Iceland Guide website.

5.2 Can suppliers and / or service providers change dates, prices, inclusions, coverage, age, etc.? visits? Visit Iceland is not responsible for information on visits not provided.

5.3 Prices quoted on visit-iceland.org and Iceland Affiliated Websites Guide apply per person, unless otherwise indicated.

5.4 Prices are based on the local rate in force at the time of submission, and converted at the prevailing rate of exchange determined by the Iceland Guide. Prices may change without notice, until confirmation of a reservation.

5.5 Prices do not include local taxes or user fees, including departure abroad, security, port taxes, park taxes, customs formalities, immigration, agricultural expenses, and installation charges for passengers or international transport taxes unless otherwise indicated.

5.6 tips / gratuities from circuit directors, drivers or local guides; whether it is the passport and visa fees; but also luggage and personal insurance; any element of a personal nature; parking fees, as well as drinks and food products not included in the price. This is specifically indicated in the "Inclusions" section of the visit-iceland.org product pages or the Iceland Affiliated Websites Guide.

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6. All-in-one packages and independent travel
6.1 The All-in-One and Self Drives vacation packages, which are arranged and serviced by Visit Iceland , are as follows:

6.1.1 Products with duration of two days or more are posted on the site with the best price guarantee by Visit Iceland specifically.

6.1.2 The products planned by the tour operators of the Iceland Guide follow a specific itinerary. No other company whose name is the owner of the price guarantee.
6.1.3 Products accompanying the Iceland Guide's itinerary and specifically designated by an officer supervising the package.

6.2 Similar products processed and planned by other operators on the site are not considered all-in-one vacation packages or stand-alone drives. In this case separate conditions apply.

6.3 Iceland Guide and its all-inclusive vacation packages and self-checks do not include international flights other than those specifically listed in the list of included items. We are not responsible for international flights other than those already mentioned in the holiday / coach packages.

6.4 If booking an all-in-one vacation package or self-guided tour with a Visit Iceland, the accommodation will be organized as follows:

6.4.1 Super Budget accommodations are in dormitories or rooms sharing facilities, regardless of the number of participants. The budget and comfort level accommodations are arranged as follows: A single traveler will receive a single room. Groups of even numbers will be defined in double / twin rooms and odd numbers in extended double / double rooms and / or triples.
6.4.2 At the Quality level, reservations will be defined as follows: one traveler and two travelers or even groups numbered in double rooms. Groups of numbers that are odd will be assigned a single room for a single traveler unless otherwise requested. Triple rooms can be arranged at no additional cost. But if several people in the group need only one room, there is an extra charge. Several arrangements can be made, but please note that fees may apply.

6.4.3 The housing of children and adolescents is always in their guardians, either in a cot or in an extra bed in the room. If the number of children / adolescents exceeds the number of adults traveling with them, the excess number of children / adolescents will be priced at the adult price.

6.5 Changes and Cancellations of Vacation Packages and Stand-Alone All-in-One Readers

6.5.1 If needed, your reservations may be modified or reorganized but costs may change accordingly with your new details. (Depending on hotel rates, car rental, etc). In this case, the increase in costs you would be informed, as well as the increase in costs or we will refund the difference. Less than 7 days before arrival, no change can be made.

6.5.2 If modified, Guide in Iceland does not guarantee the same accommodations as those mentioned in the original packaging.

6.5.3 If a vacation package or a stand-alone All-in-One player is significantly modified from the original package configuration or route proposed on the site, the product is considered a bespoke circuit and may be subject to 15% of the total price. This is the total price of the package as a service charge. Nights added at the end or beginning of a vacation package or an all-in-one car trip are not taken into account.

6.5.3.1 A significant change shall refer to all changes that involve a rearrangement or re-routing of one day or more in a package. This does not apply to nights added to the vacation / driving package, but only to changes defined in the tour.

6.5.3.2 Changes to a specific item in a package, for example, or changes to Blue Lagoon tickets may be subject to a fee.

6.5.3.3 In case two groups wish to book separately but travel together, travel agents must be informed before booking. If there is a co-trip request at the end of the booking process, the change to a package is considered an adaptation and is subject to a 15% service charge.

6.5.4 Cancellation of all-in-one vacation packages and Self Drives is possible up to seven days prior to arrival. 15% of the total price is non-refundable and covers the work necessary to create the itinerary, as well as the work necessary to cancel the bookings already made. If the requested cancellations are within seven days of arrival there is no refund.

6.5.4.1 If the cancellation of all-in-one vacation packages or coaches is within 24 hours of the booking, the refund may be in full. We will then do our best to refund you the full payment. It is noted that all-in-one vacation packages and self-checks include tours with non-refundable deposits, which may prevent us from paying you back the full amount.

6.5.5 If the person has made cancellation insurance with their all-in-one package or self-training, and requested 48 hours before departure, full refund of the price is possible. Insurance is available in the booking process provided the reservation has been made. Insurance is not transferable between individuals or products. Normally the cancellation insurance is not refundable.

6.5.5.1 Cancellation insurance does not include partial cancellations or specific activities / items in all-in-one vacation packages and Self Drives bookings.

6.5.5.2 A cancellation insurance can be added to your parcel up to 24 hours after the initial payment of the reservation. Please send an e-mail to info@visit-iceland.org. Otherwise it is not possible to add the cancellation insurance outside this period.
6.6 If all-in-one vacation packages and self-checkers are disrupted due to an official road closure or force majeure, Visit Iceland will change routes and reorganize to the best of its ability and will facilitate cancellations. As well as the realization of the partial refunds if necessary and complete refunds.
6.7 Visit Iceland is the only one able to reorganize the itineraries indicated on our site to better adapt to your flight schedules and to organize them according to the seasonal conditions.

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7. Cancel and edit reservations
7.1 All cancellations must be made using the electronic voucher that you receive on your email after booking. There is a reservation modification button. If you can not cancel or change your booking, the time has expired.

7.1.1 It should be noted that if the change involves additional costs, an online invoice will be sent to you. And there is no change until the invoice has been paid.
7.2 Billing is not done to help you change or reorder your reservation for all day trips and car rentals, but the costs may vary depending on your new details.

7.3 Refunds for past services must be submitted within 15 days of completion of the tour / all-in-one package or vacation package. All refund requests must be sent by email to booking@visit-iceland.org. The subject of the mail is the following: Refund request - "Order number". No refunds will be made by phone.

7.4 Changing the number of people in a reservation to a smaller number is considered a cancellation for changing the number of participants. A minimum of 24 hours notice must be given for day trips and car rentals. 7 days notice in advance for multi-day tours, all-in-one self-orders and vacation packages. Due to lack of availability Please note that we may not be able to meet your new requirements. But we will always do our best and offer alternative options.

7.5 During the booking, you can choose a pick-up point and departure time. But if you do not show up on time, it is non-refundable.

7.5.1 If you do not know your pick-up location at the time of booking, click on the "Click here to edit booking" button in your email to update your pick-up location and other details. Fill it up no later than 24 hours before departure. Please call the number on your booking voucher if your Confirmation of Update from your pick-up location does not arrive.
7.6 If you book an all-in-one package or a tour package organized by Visit Iceland, you will be asked for flight details when booking. If you do not know your flight information at the time of booking, you can choose to update them later. A late transmission of this information may affect your tour and your possibilities. Send it at least seven days before your arrival.

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8. Cancellation and modification of independent circuits
8.1 If you change your trip, please use the "Modify Reservation" option provided in your e-mail e-mail. If you can not use this feature, contact us and we will do our best to help you.

8.2 Day trips and combined offers that include only day trips booked on the Iceland Guide's web page by independent operators may be canceled up to 24 hours prior to departure for a refund full. This can be done via the button 'Click here to edit the booking' in the email of your e-voucher.

8.3 All circuits, regardless of operator, that last two days or more (multi-day circuits and combos, including multi-day circuits) may be canceled with 7 days notice for 85% refund. The 15% service charge is used to cover the planning and organizational costs for operators. No refunds are given if the multiple day tours are canceled within 7 days.

8.3.1 If there is partial cancellation (a part of a multi-day circuit activity is canceled due to conditions or a circuit plan is changed due to unforeseen circumstances) a partial refund is due. If an activity is changed, the price difference between activities will be refunded, or a percentage indicated by the operator as a standard refund due to changes in the trip schedule.
8.4 Reservations for car rental can be canceled up to 24 hours before departure and receive a full refund. Can be changed on the button "Modify the reservation" in the e-mail of your e-voucher.

8.5 Accommodation booked through Visit Iceland may be canceled up to 48 hours prior to arrival for a full refund. Can be changed on the button "Modify the reservation" in the e-mail of your e-voucher.

8.5.1. Please note that if your accommodation booking is part of an all-in-one vacation package or self-driving package served by the Iceland Guide, it is no longer possible to cancel the accommodation arrangements. accommodation included in all.
8.6 Scheduled international and domestic flights are non-refundable, even if they are part of an all-in-one package, vacation, multi-day tours or other services that may be purchased on the Guide's website. from Iceland unless you have cancel. Because of this you have to buy insurance. If a cancellation insurance is purchased, the full refund is given. If the flights are part of a circuit listed as a day trip, the standard cancellation conditions for one-day tours apply to a full refund. To cancel and reimburse private flights (specifically scheduled and scheduled flights for you or your group in particular), please contact your service agent.

8.7 If the trip is canceled by the operator for weather conditions or any other environmental situation, you will always receive a full refund. Except the second attempts of reprogrammed tours that have already been made as a first departure. In the case of a volcanic eruption occurring on Icelandic soil, your flight to the country is canceled. And you will also receive a full refund of tours and car rental.
8.7.1 If a multi-day circuit operated by a third party is canceled due to weather conditions, Visit Iceland is not responsible for paying for canceled nights. If the operator himself is unable to help, the pioneering staff of Visit Iceland will be happy to help you if assistance is required.

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9. Cancellation of vacation packages and self-catering deliveries
9.1 You can cancel all-in-one vacation packages and safaris organized by the Iceland Guide with 7 days notice prior to departure and receive a refund of 85%. The 15% service charge is used to cover our planning and organizational costs. If you opt for a cancellation insurance or if you cancel your booking less than 24 hours after your reservation, Visit Iceland will refund the full amount unless a separate non-refundable booking has been made for the All-In-One package or package. Self Drive. . In this case, an amount covering the said object will be retained, the remaining amount will be refunded.

9.2 Changes to vacation packages and motorists may be made, All-In-One organized by Guide in Iceland, but please note that these changes may be subject to charge. Please see section 6.

9.3 It is no longer possible to cancel or modify individual services within a package within 7 days of the start date of all-in-one vacation packages and stand-alone drives.

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10. Payment terms
10.1 When you book online, full payment is charged to your credit card. To book groups and packages of more than 15 people, contact us by e-mail and pay a deposit of 15%. We will start booking your trip to guarantee you the best price. The balance must be received 30 days before your arrival. Please contact info@visit-iceland.org for this service.

10.1.1 If you book all-in-one vacation packages or safaris organized by the Iceland Guide, a reservation with a 50% deposit must be made. The remaining fees are due 30 days prior to arrival. Contact us for more details.
10.2 All charges listed on the Iceland Guide web page are in Icelandic kroner. On our website, consult a price estimate in several currencies. This will help you understand the approximate price in your preferred currency. The final payment is always made in ISK.

10.2.1 If you choose to pay by bank transfer, it is possible to process the payment in the currency of your choice. Please contact info@visit-iceland.org for this option.
10.3 All refunds are processed in ISK. As Visit Iceland does not charge a booking or transaction fee, we are not responsible for the foreign exchange loss on transactions.

10.4 As Visit Icelanddoes not charge any booking or transaction fees, we are not responsible for any transaction fees charged to a third party. This may also occur at the time of payment and / or refund, such as charges imposed by your bank or other international transfer charges. .
11. General conditions
11.1 Visit Iceland is not responsible for any loss, damage, accident, injury, death or illness during your stay. Even for any change of tour schedule due to weather, strikes or any other case of force majeure.

11.2 Tour Operators may change routes as necessary due to weather, road conditions or need for unforeseen reasons. The subscription to a travel insurance is advised to minimize the possible losses due to unforeseeable situations during your trip.

11.3 If you have a complaint about one of our partners, please contact us at info@visit-iceland.org and we will protect your rights.

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12. Car rental conditions
12.1 All drivers must be at least 20 years old and have a driver's license for at least one year. The minimum age could be 23 years old or older for certain car category. The customer must understand and respect the minimum age of the driver. Please note that rentals are not required to honor a rental if the driver does not meet the required age.

12.2 Upon receipt of the rental vehicle, a valid driver's license in the Latin alphabet and a credit card must be presented.

12.2.1 Y
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A contract signature with the car rental must be made. Read this contract carefully and inform yourself of the different types of insurance you choose; what you are insured for, risks to you and more.
12.3 The deposit of a valid credit card from the participating traveler may be required at the time of pick-up. It depends on the car rental agency. The amount may vary depending on the car rental and car model. Contact the rental agency for more information on the amount and form of this deposit. Upon return from the car, the deposit will be returned, if the car remains in the starting state to which it was rented.

12.4 Visit Iceland is not responsible for any damages, injuries, accidents, death or illness during your stay in Iceland. In the case of a car rental, the rental agreement will be concluded between the renter and the car rental agency, and any dispute in damages will have to be resolved between the two parties. Visit Iceland can not be held responsible for what you have agreed with the car rental company. The issues relating to damage to the car are dealt with directly with the rental of the car.

12.5 If there are any problems with our car rental partners, please send us an email at info@visit-iceland.org. We will help you protect your rights.

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13. Passports, visas and insurance
13.1 All travelers, irrespective of their nationality and destination, should check with the consulate of the country where they are traveling to find out the conditions of entry into force.

13.2 As visa and health requirements are subject to change without notice, it is advisable to check the health and visa requirements with the appropriate consulate prior to your departure.

13.2.1 If your visa is not sufficient upon your arrival, there is no refund as your change and cancellation date has passed
13.3 It is best to purchase comprehensive travel insurance to minimize potential losses due to unforeseen situations during your trip. Visit Iceland does not offer travel insurance, contact your preferred private travel insurance company.

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14. Disclaimer and Limitation of Liability
14.1 In no event shall Visit Iceland or its agents, affiliates, service providers, suppliers and / or distributors be liable for any of the following damages (foreseeable, known or unknown): loss of data; (b) loss of income or anticipated profits; (c) loss of activity; d) loss of luck; (e) loss of customers or damage to reputation; (f) losses suffered by third parties; or (g) indirect, consequential, special or exemplary damages resulting from the use of visit-iceland.org, regardless of the form of the action.

14.2 The Visit Iceland, its agents and suppliers, is not responsible for personal injury, death, damage, loss, accident, delay, irregularity, liability or expense to the person or property due an act of default on the part of a hotel. Or a carrier or any other company or person providing services included in the tours.

14.3 Visit Iceland, its agents and suppliers cannot be held responsible in case of illness, pilferage, labor disputes, machinery breakdowns, government constraints, acts of war and / or terrorism, weather conditions, transport vehicle defects, mishaps or injuries or any other cause beyond their control.

14.4 Iceland Content Guide - including information, names, images, images, logos, prices, dates and availability or related to Visit Iceland, visit-iceland.org and / or Iceland Guide website, supplier The Operator and / or Distribution Partner provided "AS IS" and on a "AS AVAILABLE" basis are not any warranties of any kind (express or implied, as provided by law) to the extent permitted by law . As well as the implied warranties of satisfaction: quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

14.5 In the Iceland Guide, the verification of the details of all the products and services we offer is strict. However, Visit Iceland does not guarantee that the functionality will be beyond reproach, whether it is the content or information contained in visit-iceland.org, nor any Icelandic affiliated website, will be uninterrupted or error-free, or even that defects will be corrected or that visit-iceland.org or the servers that make it available are free of viruses or bugs.

14.6 If any of these terms is found to be unlawful, invalid or unenforceable by the laws of any state or country in which it is intended to be effective, then to the extent and within the jurisdiction of the jurisdiction in which such term is illegal, invalid or unenforceable, it must be separated and removed from these conditions and the remaining conditions must survive, remain in full force and continue to be binding and enforceable.

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15. Restrictions on use
15.1 You agree not to help and allow others:

- Use of the site to threaten, stalk, defraud, incite, harass or advocate the harassment of another person, or interfere in any other way with the use of the site by another user;
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18. Governing Law and Jurisdiction
18.1 This contract is exclusively governed by and construed in accordance with Icelandic law.

18.2 Any dispute arising out of or in connection with this contract shall be submitted exclusively to the District Court of Reykjavík for processing.

- The use of the site to send spam, chain letters, contests, spam, pyramids, polls or any other mass messaging, whether commercial or not;
- The creation of a conflict of interest, for example by exchanging criticisms with other business owners or by writing or soliciting criticism;

- the promotion of fanaticism or discrimination against protected classes;

- Use of the site to violate any rights of a third party: breach of trust, copyright, trademark, patent, trade secret, moral right, right to privacy, right of publicity, or any other intellectual property right or property rights;

- the dissemination of pornography or illegal content;

- use the site to solicit personal information from minors or to harm or threaten to harm minors;

- use means of recovery of site, process or automated means to access, retrieve, scrape or index the site or any content of the site;

- Any attempt to gain unauthorized access to the site, user accounts, computer systems or networks connected to the site by hacking, password extraction or any other means. Use of the site or any content on the site to transmit computer viruses, worms, faults, Trojan horses or other items of a destructive nature (collectively, "viruses")

- The use of any device, software or routine that interferes with the proper functioning of the site. Or any attempt to interfere with the proper functioning of the site; make excessive traffic demands. Use the site to violate the security of any computer network, crack passwords or security encryption codes, or otherwise disrupt or interfere with the security of the site or content of the site, or cause damage to it. But also delete, circumvent, disable, damage or otherwise interfere with the security-related site features, features that prevent or limit the use or copying of the site's content, or that impose limitations on the use of the site .

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16. Closing the account
16.1 Visit Iceland has the right to delete your account or your ability to use the site, in our sole discretion, for any reason, without notice or liability of any kind.
16.1.1 The suspension may prevent you from accessing your account, site, content, site content or other related information.
16.2 You may terminate the Terms of Use at any time by closing your account and ceasing to use any part of the Site. If you close your account, your content may still be displayed and published and are under no obligation to remove any content from your content.

16.2.1 The site uses a tool that collects your requests for pages and sends them to search engines to help them index this site. We have control over the configuration of the tool and are responsible for any information sent to the search engines.
16.3 Visit Iceland has the right to modify or amend its terms of service at any time without notice. Visit Iceland has all the right to final decision on the interpretation of its terms and conditions.

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17. Confidentiality policy and legal status
17.1 When booking, Visit Iceland will retain the following information in its system: registered name for reservation, nationality provided, place of reservation, email address, telephone number and method of payment.

17.1.1 Visit Iceland could send an email and a phone number to the independent operators with whom the customer is scheduled for a visit. This facilitates communication between the customer and the operator.
17.1.2 If the customer makes an error in an e-mail address, a telephone number or registers an e-mail address, Visit Iceland can not be held responsible for any break in communication. If customers do not respond to messages, Visit Iceland is not responsible for any problems that may occur due to lack of communication.
17.1.3 Visit Iceland does not have the right to view credit card numbers, expiry dates, the full name of the owner of the registered card or CVC numbers.
17.2 If your visit or All-in-One product purchase is via the Iceland Guide Portal, you accept electronic communications that meet the legal requirements for trading purposes.

17.3 At the time of purchase, both parties are responsible for their duties, their respective rights and their reasonable integrity in good faith.

17.4 The conditions of use are governed by the norms of Icelandic law and Icelandic law.
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