global shitty holics

Conversation started on : Friday, July 07, 2017, at 22:43 (GMT+0)
[22:43]	aanchal arora: Hi
[22:43]	aanchal arora: This is regarding shipment ID 32939736
[22:43]	aanchal arora: Please provide its status
[22:43]	Stephen Morris has joined the conversation
[22:43]	Stephen Morris: Let me check
[22:44]	Stephen Morris: Your package is in preparing process
[22:44]	aanchal arora: since 2-3 months
[22:45]	Stephen Morris: May I ask, What're the contents?
[22:46]	aanchal arora: network attached storage
[22:46]	aanchal arora: NAS
[22:51]	aanchal arora: Did you check?
[22:51]	Stephen Morris: I'm checking, Please stand by
[22:52]	Stephen Morris: Sorry Sir, Our warehouse is closed now
[22:52]	Stephen Morris: Please contact us on next working day
[22:53]	aanchal arora: Can't you open a ticket that this gets checked on Monday
[22:53]	Stephen Morris: I have Marked it in our System
[22:53]	aanchal arora: Thank you
[22:54]	Stephen Morris: You're welcome

Conversation started on : Wednesday, August 02, 2017, at 16:21 (GMT+0)
[16:32]	Arjun Sachdeva: Name / SN number : Arjun Sachdeva
Email : arjunking@gmail.com
Department : Shipping Department
[16:32]	Arjun Sachdeva: Hi
[16:32]	Stephen Morris has joined the conversation
[16:32]	Stephen Morris: Hi,
[16:33]	Stephen Morris: How may i help you?
[16:33]	Arjun Sachdeva: I can't see images of my packages in my account
[16:33]	Arjun Sachdeva: There was a package for which I had already paid but it wasn't shipped
[16:33]	Stephen Morris: May I have the shipment id?
[16:34]	Arjun Sachdeva: I can't see the images of any product so I can't identify it
[16:34]	Arjun Sachdeva: Why have all the images been deleted?
[16:37]	Arjun Sachdeva: there?
[16:38]	Arjun Sachdeva: its shipment ID is 32939736
[16:39]	Stephen Morris: This one is in preparing process
[16:39]	Arjun Sachdeva: Since December 16th
[16:42]	Stephen Morris: May i ask, What are the contents?
[16:42]	Arjun Sachdeva: Network attached storage
[16:45]	Arjun Sachdeva: I have already paid for it as well
[16:45]	Arjun Sachdeva: using paypal
[16:45]	Arjun Sachdeva: Transaction ID 3T581523MP2148004
[16:46]	Arjun Sachdeva: on 8th Jan
[16:47]	Stephen Morris: May I have your name and SN number?
[16:48]	Arjun Sachdeva: Arjun Sachdeva
[16:48]	Arjun Sachdeva: SN number. What is that?
[16:49]	Stephen Morris: Please login to your Shopaholics account, SN number is written next to your name
[16:49]	Arjun Sachdeva: 1202
[16:53]	Stephen Morris has left the conversation
[16:55]	Arjun Sachdeva: There?
[16:55]	Josh has joined the conversation
[16:55]	Josh: Hi
[16:55]	Stephen Morris has joined the conversation
[16:56]	Stephen Morris: Please wait
[16:56]	Josh has left the conversation
[17:01]	Stephen Morris: I've notified our warehouse team
[17:01]	Stephen Morris: Ticket ID : #163
[17:01]	Stephen Morris: This is your ticket id
[17:03]	Stephen Morris: Please check back with this ticket id for any update, regarding this issue
[17:03]	Arjun Sachdeva: When should I expect an update?
[17:04]	Stephen Morris: You can check back tomorrow
[17:04]	Arjun Sachdeva: ok , thank you

Conversation started on : Wednesday, August 30, 2017, at 14:01 (GMT+0)
[14:01]	arjun: Name / SN number : arjun
Email : arjunking@gmail.com
Department : Claim
[14:01]	arjun: Hi
[14:06]	David Moore has joined the conversation
[14:06]	David Moore: Hi there
[14:34]	arjun: You didn't provide an update
[14:35]	David Moore: Sir can you please tell me what is it regarding?
[14:35]	arjun: Ticket ID 163
[14:35]	arjun: I waited for more than 30 mins
[14:35]	David Moore: Sir i need to know when this ticket was created?
[14:36]	arjun: 2nd August
[14:37]	David Moore: Ok, sir sorry for the delay, i have notify this to the warehouse, as soon i got any update, i'll inform you.
[14:38]	arjun: Please connect me to Adam
[14:38]	arjun: He told me to ask you guys to connect to him
[14:38]	David Moore: Sir Adam is not available right now.
[14:39]	arjun: Then connect me to someone who is going to do something about this
[14:39]	arjun: Everytime I contact you guys, I get the same response
[14:39]	arjun: this isn't working out for me
[14:39]	arjun: I need my item
[14:39]	arjun: So please connect me to someone else
[14:39]	David Moore: Ok sir, just a minute please
[14:45]	arjun: its been more than 5 mins now
[14:47]	David Moore: Sir i am contacting other agents, you need to be patient, all the agents are busy right now with other customers, as they get free, i'll connect you with them.
[14:53]	arjun: I think I have been patient for far too long. this item arrived in jan and it still hasn't been shipped
[14:53]	arjun: the ticket was opened a month ago
[14:54]	David Moore: Sir i am still working on this
[14:56]	David Moore: Sir i just came to know that adam is on leave for today, and he will came back tomorrow, and if you need to talk to him, i'll definitely connect you with him tomorrow.
[14:58]	arjun: ok
[14:59]	arjun: What about my package? Has someone been able to spot it in warehouse?
[15:00]	David Moore: Sir as i told you that i am approaching warehouse for like 15minutes and still cant connect with them, and if Adam is dealing with your package, Then he may better know about your package, you can contact us tomorrow, i assure you that you will get a positive response

Conversation started on : Wednesday, September 20, 2017, at 18:29 (GMT+0)
[18:29]	Arjun Sachdeva: Name / SN number : Arjun Sachdeva
Email : arjunking@gmail.com
Department : Claim
[18:29]	Arjun Sachdeva: Hi
[18:33]	Stephen Morris has joined the conversation
[18:33]	Stephen Morris: Hi
[18:33]	Stephen Morris: How may I help you?
[18:43]	Arjun Sachdeva: so have you checked?
[18:43]	Arjun Sachdeva: its been 20 mins now
[18:43]	Stephen Morris: regarding what?
[18:43]	Arjun Sachdeva: ticket 163
[18:44]	Stephen Morris: Let me check
[18:44]	Arjun Sachdeva: you have been checking that since the past 30 mins
[18:45]	Stephen Morris: Sorry but this is the first time I am dealing with you
[18:45]	Arjun Sachdeva: No, we have had this discussion over 3-4 times. I have chats saved in my mail
[18:46]	Stephen Morris: How comes?
[18:46]	Stephen Morris: I'm Stephen
[18:46]	Stephen Morris: Let me know you the exact time
[18:47]	Stephen Morris: Nothing is there , what you want to check from me
[18:48]	Arjun Sachdeva: Conversation started on : Wednesday, August 02, 2017, at 16:21 (GMT+0)
[16:32]	Arjun Sachdeva: Name / SN number : Arjun Sachdeva
Email : arjunking@gmail.com
Department : Shipping Department
[16:32]	Arjun Sachdeva: Hi
[16:32]	Stephen Morris has joined the conversation
[16:32]	Stephen Morris: Hi,
[16:33]	Stephen Morris: How may i help you?
[16:33]	Arjun Sachdeva: I can't see images of my packages in my account
[16:33]	Arjun Sachdeva: There was a package for which I had already paid but it wasn't shipped
[16:33]	Stephen Morris: May I have the shipment id?
[16:34]	Arjun Sachdeva: I can't see the images of any product so I can't identify it
[16:34]	Arjun Sachdeva: Why have all the images been deleted?
[16:37]	Arjun Sachdeva: there?
[16:38]	Arjun Sachdeva: its shipment ID is 32939736
[16:39]	Stephen Morris: This one is in preparing process
[16:39]	Arjun Sachdeva: Since December 16th
[16:42]	Stephen Morris: May i ask, What are the contents?
[16:42]	Arjun Sachdeva: Network attached storage
[16:45]	Arjun Sachdeva: I have already paid for it as well
[16:45]	Arjun Sachdeva: using paypal
[16:45]	Arjun Sachdeva: Transaction ID 3T581523MP2148004
[16:46]	Arjun Sachdeva: on 8th Jan
[16:47]	Stephen Morris: May I have your name and SN number?
[16:48]	Arjun Sachdeva: Arjun Sachdeva
[16:48]	Arjun Sachdeva: SN number. What is that?
[16:49]	Stephen Morris: Please login to your Shopaholics account, SN number is written next to your name
[16:49]	Arjun Sachdeva: 1202
[16:53]	Stephen Morris has left the conversation
[16:55]	Arjun Sachdeva: There?
[16:55]	Josh has joined the conversation
[16:55]	Josh: Hi
[16:55]	Stephen Morris has joined the conversation
[16:56]	Stephen Morris: Please wait
[16:56]	Josh has left the conversation
[17:01]	Stephen Morris: I've notified our warehouse team
[17:01]	Stephen Morris: Ticket ID : #163
[17:01]	Stephen Morris: This is your ticket id
[17:03]	Stephen Morris: Please check back with this ticket id for any update, regarding this issue
[17:03]	Arjun Sachdeva: When should I expect an update?
[17:04]	Stephen Morris: You can check back tomorrow
[17:04]	Arjun Sachdeva: ok , thank you
[18:48]	Stephen Morris: I am talking about right now, not in the past
[18:48]	Arjun Sachdeva: Please provide an update
[18:48]	Stephen Morris: Okay Just a moment
[18:50]	Stephen Morris: Your ticket is not updated yet
[18:50]	Arjun Sachdeva: its been 2 months
[18:50]	Arjun Sachdeva: I have had this conversation multiple times
[18:51]	Arjun Sachdeva: And no one provides me an update
[18:51]	Stephen Morris: Let me give you the Shipping Manager's email address
[18:51]	Stephen Morris: You can check from her by your self
[18:53]	Stephen Morris: Kim@globalshopaholics.com
[18:53]	Arjun Sachdeva: Thanks for that
[18:53]	Arjun Sachdeva: Please connect me to Adam
[18:54]	Stephen Morris: Sorry Adam is not available right now
[18:57]	Arjun Sachdeva: Is Josh available then?
[18:57]	Stephen Morris: Let me check
[19:00]	Stephen Morris: Sorry, He is also not at his desk
[19:02]	Arjun Sachdeva: what is adams email address?
[19:02]	Stephen Morris: Help@globalshopaholics.com
[19:02]	Stephen Morris: and mention Adam in the subject line