Thank you for contacting us regarding "BLEACH Brave Souls."

Regarding data recovery, a registered account for KlabID and user verification are necessary. Thereby, we will put data into KLabID and link it with the app then retrieve the data.

Please confirm the [Steps] and contact us by providing [Details] below.
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[Steps]

[1] Please answer to [Details] and reply back to this e-mail
[2] We will inform you of the verification result
[3] Please create Klab ID account (please do not link it with data at this moment)
[4] Please let us know e-mail address you registered
[5] We will inform you when the data recovery is complete
[6] Please link your Klab ID with the app

* If you did not follow the steps above in order, we might be unable to recover your data.
* Please do not link your data before data recovery is complete.
* If we failed to verify your identity, we might request for information again or inform you that we are unable to recover your data in [2].
* Please note if you created new data on the same device, the data will be deleted.

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[Details]
* Please provide information about game data you wish to recover.
* If you are uncertain of the information below, please list "Unknown."
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◆Player ID〈required〉
[Answer]：

* eight digits number on My status
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◆Player name〈required〉
[Answer]：

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◆Last login date and time〈required〉
[Answer]：

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◆Did you attach screenshots of Spirit Orbs purchase history to this e-mail?
[Answer]：

* If you have not made purchase in the past, please answer "No Purchase."
* Please attach purchase history and receipt e-mail of iTunes or Google Wallet
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◆Spirit Orb balance〈required〉
[Answer]：

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◆Date and time you installed the app〈required〉
[Answer]：

e.g.) 20XX-YY-ZZ
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◆Names and OS versions of the devices you have used to play the app〈required〉
[Answer]：

e.g.) iPhone6s, OS 9.3.1
e.g.) Galaxy S7, OS 6.0

* Please provide OS versions if you remember.
* If you have used several devices, please provide the names of the all devices if you remember.
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◆Names of Friends〈required〉　(more than two)
[Answer]：

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◆Characters you own that are not in the Team 1〈required〉　(at least two characters)
[Answer]：

* Please provide Names, Rarity, attribute, description of the characters.
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◆Name of Summon you used last time：
[Answer]：
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◆Names of Summons you have used in the past and obtained characters from the Summons：
[Answer]：

e.g.)
- Swimsuit Summon: *3 Rukia Kuchiki (Swimsuit) Heart, *3 Ichigo Kurosaki (Swimsuit) Technique
- 2015 Halloween Summon: *3 Orihime Inoue (pumpkin) Mind, *3 Rangiku Matsumoto (witch) Mind
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◆Rare Medal balance：
[Answer]：

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◆Rare Medal exchange history：
[Answer]：

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◆Name of the event you joined last time：
[Answer]：

*Please write down a name of the event
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If we failed to verify your identity, we will request for needed information again.

We greatly appreciate your cooperation.

We are committed to improving BLEACH Brave Souls, and we thank you for your continued support.

※All rights reserved.
　Our operation time(10:00 -18:00JST)