on *:kick:#Helpdesk: {
  set %hd.kick $address($knick,2)
  if (*!*@*HelpDesk* iswm %hd.kick) {
    if ($readini(helpdesk.ini, Duty, $address($knick,2)) == on) {
      var %x = % [ $+ [ temp.time. ] $+ [ $address($knick,2) ] ]
      inc %total.time. $+ $address($knick,2) $calc($ctime - %x)
      var %y = % [ $+ [ total.time. ] $+ [ $address($knick,2) ] ]
      writeini helpdesk.ini Duty $address($knick,2) off
      inc %duty.count -1
      describe # sets $knick as off duty due to being kicked. $knick was on duty for $duration($calc($ctime - %x)) $+ , bringing their total time up to $duration(%y)
      unset %hd.kick
      unset %temp.time. $+ $address($knick,2)
    }
  }
}
on *:quit: {
  set %hd.quit $address($nick,2)
  if (*!*@*HelpDesk* iswm %hd.quit) {
    if ($readini(helpdesk.ini, Duty, $address($nick,2)) == on) {
      var %x = % [ $+ [ temp.time. ] $+ [ $address($nick,2) ] ]
      inc %total.time. $+ $address($nick,2) $calc($ctime - %x)
      var %y = % [ $+ [ total.time. ] $+ [ $address($nick,2) ] ]
      writeini helpdesk.ini Duty $address($nick,2) off
      inc %duty.count -1
      describe #Helpdesk sets $nick as off duty due to disconnecting. $nick was on duty for $duration($calc($ctime - %x)) $+ , bringing their total time up to $duration(%y)
      unset %hd.quit
    }
  }
}
on *:part:#Helpdesk: {
  set %hd.part $address($nick,2)
  if (*!*@*HelpDesk* iswm %hd.part) {
    if ($readini(helpdesk.ini, Duty, $address($nick,2)) == on) {
      var %x = % [ $+ [ temp.time. ] $+ [ $address($nick,2) ] ]
      inc %total.time. $+ $address($nick,2) $calc($ctime - %x)
      var %y = % [ $+ [ total.time. ] $+ [ $address($nick,2) ] ]
      writeini helpdesk.ini Duty $address($nick,2) off
      inc %duty.count -1
      describe # sets $nick as off duty due to /part. $nick was on duty for $duration($calc($ctime - %x)) $+ , bringing their total time up to $duration(%y)
      unset %hd.part
    }
  }
}
on *:join:#Helpdesk: {
  notice $nick Welcome to # $+ . Type `list to see if there is currently someone on duty to assist you. If there is, type `help to request assistance. If not, see if the instructions in the notice help you. If you still need assistance, /part and come back later.
}
on *:nick: {
  set %hd.nickchng $address($newnick,2)
  if (*!*@*HelpDesk* iswm %hd.nickchng) {
    writeini helpdesk.ini Hosts $address($newnick,2) $newnick
    unset %hd.nickchng
  }
}

on *:text:-count*:#Helpdesk: { if ($address($nick,2) == *!*@I.R.Smart.PI.HelpDesk.Operator) { /set %duty.count $2 | /notice $nick Count set to %duty.count $+ . } }
on *:text:*:#Helpdesk: {
  if ($1 == `add) {
    if ($address($nick,2) != *!*@Head.of.HelpDesk.and.Delicate.Affairs) {
      msg # It appears you do not have the correct clearance for that command, $nick $+ .
      halt
    }
    else {
      if ($2 !ison $chan) {
        msg # I'm sorry, but there doesn't appear to be a $2 on this channel.
        halt
      }
      else {
        writeini helpdesk.ini Duty $address($2,2) off
        writeini helpdesk.ini Hosts $address($2,2) $2
        msg # $2 successfully added to the Helpers list, with the default setting 'off duty.' Please note, the address that has been registered to this nick is $address($2,2) $+ . Should this change for any reason, helpdesk.ini will need to be edited manually.
        set %help.users $address($2,2) %help.users
        set %total.time. $+ $address($2,2) 0
        halt
      }
    }
  }
  if ($1 == `del) {
    if ($address($nick,2) != *!*@Head.of.HelpDesk.and.Delicate.Affairs) {
      msg # It appears you do not have the correct clearance for that command, $nick $+ .
      halt
    }
    else {
      remini helpdesk.ini Duty $address($2,2) off
      remini helpdesk.ini Hosts $address($2,2) $2
      msg # $2 successfully removed from the HelpOp list. :)
      unset %total.time. $+ $address($2,2) 0
      halt
    }
  }
  if ($1 == `on) && ($2 == duty) {
    if ($address($nick,2) !isin %help.users) {
      msg # Why are you trying to use that command, $nick $+ ?
      halt
    }
    else {
      if ($readini(helpdesk.ini, Duty, $address($nick,2)) == on) {
        notice $nick You're already marked as on duty, $nick $+ !
        halt
      }
      else {
        set %temp.time. $+ $address($nick,2) $ctime
        inc %duty.count 1
        duty $nick on
        msg # $nick is now marked as on duty.
      }
    }
  }
  if ($1 == `off) && ($2 == duty) {
    if ($address($nick,2) !isin %help.users) {
      msg # Why are you trying to use that command, $nick $+ ?
      halt
    }
    else {
      if ($readini(helpdesk.ini, Duty, $address($nick,2)) == off) {
        notice $nick You're already marked as off duty, $nick $+ !
        halt
      }
      else {
        var %x = % [ $+ [ temp.time. ] $+ [ $address($nick,2) ] ]
        inc %total.time. $+ $address($nick,2) $calc($ctime - %x)
        var %y = % [ $+ [ total.time. ] $+ [ $address($nick,2) ] ]
        inc %duty.count -1
        duty $nick off
        msg # $nick is now marked as off duty. $nick was on duty for $duration($calc($ctime - %x)) $+ , bringing their total time up to $duration(%y)
        unset %temp.time. $+ $address($nick,2)
      }
    }
  }
  if ($1 == `help) {
    if (%duty.count == 0) {
      msg # I'm sorry, there doesn't appear to be anyone on duty at the moment. D:
      msg $nick If you need ChanServ help, type /cs help. To help with a specific command, type /cs help [command]
      msg $nick If you need NickServ help, type /ns help. To help with a specific command, type /ns help [command]
      msg $nick If you need BotServ help, type /bs help. To help with a specific command, type /bs help [command]
      msg $nick If you need HostServ help, type /hs help. To help with a specific command, type /hs help [command]
      msg $nick If you need MemoServ help, type /ms help. To help with a specific command, type /ms help [command]
      msg $nick For a list of User commands, type /helpop usercmds
      msg $nick For a list of Oper commands, type /helpop opercmds
      msg $nick For a list of User modes, type /helpop umodes
      msg $nick For a list of Channel modes, type /helpop chmodes
    }
    else {
      if ($readini(helpdesk.ini, Duty, *!*@I.R.Smart.PI.HelpDesk.Operator) == on) {
        msg $readini(helpdesk.ini, Hosts, *!*@I.R.Smart.PI.HelpDesk.Operator) $nick requires assistance.
      }
      if ($readini(helpdesk.ini, Duty, *!*@Cat.Up.Leaf.Helpdesk.Trainee) == on) {
        msg $readini(helpdesk.ini, Hosts, *!*@Cat.Up.Leaf.Helpdesk.Trainee) $nick requires assistance.
      }
      if ($readini(helpdesk.ini, Duty, *!*@Head.of.HelpDesk.and.Delicate.Affairs) == on) {
        msg $readini(helpdesk.ini, Hosts, *!*@Head.of.HelpDesk.and.Delicate.Affairs) $nick requires assistance.
      }
      if ($readini(helpdesk.ini, Duty, *!*@PI.Helpdesk.Admin) == on) {
        msg $readini(helpdesk.ini, Hosts, *!*@PI.Helpdesk.Admin) $nick requires assistance.
      }
      if ($readini(helpdesk.ini, Duty, *!*@Echo.of.Silence.Helpdesk.Trainee) == on) {
        msg $readini(helpdesk.ini, Hosts, *!*@Echo.of.Silence.Helpdesk.Trainee) $nick requires assistance.
      }
    }
  }
  if ($1 == `list) {
    if (%duty.count == 0) {
      msg # I'm sorry, there doesn't appear to be anyone on duty at the moment. D:
      msg $nick If you need ChanServ help, type /cs help. To help with a specific command, type /cs help [command]
      msg $nick If you need NickServ help, type /ns help. To help with a specific command, type /ns help [command]
      msg $nick If you need BotServ help, type /bs help. To help with a specific command, type /bs help [command]
      msg $nick If you need HostServ help, type /hs help. To help with a specific command, type /hs help [command]
      msg $nick If you need MemoServ help, type /ms help. To help with a specific command, type /ms help [command]
      msg $nick For a list of User commands, type /helpop usercmds
      msg $nick For a list of Oper commands, type /helpop opercmds
      msg $nick For a list of User modes, type /helpop umodes
      msg $nick For a list of Channel modes, type /helpop chmodes
    }
    else {
      if ($readini(helpdesk.ini, Duty, *!*@Head.of.HelpDesk.and.Delicate.Affairs) == on) {
        var %temp = %temp.time.*!*@Head.of.HelpDesk.and.Delicate.Affairs
        msg # $readini(helpdesk.ini, Hosts, *!*@Head.of.HelpDesk.and.Delicate.Affairs) is currently on duty, and has been for $duration($calc($ctime - %temp)) $+ .
      }
      if ($readini(helpdesk.ini, Duty, *!*@Cat.Up.Leaf.Helpdesk.Trainee) == on) {
        var %temp = %temp.time.*!*@Cat.Up.Leaf.Helpdesk.Trainee
        msg # $readini(helpdesk.ini, Hosts, *!*@Cat.Up.Leaf.Helpdesk.Trainee) is currently on duty, and has been for $duration($calc($ctime - %temp)) $+ .
      }
      if ($readini(helpdesk.ini, Duty, *!*@I.R.Smart.PI.HelpDesk.Operator) == on) {
        var %temp = %temp.time.*!*@I.R.Smart.PI.HelpDesk.Operator
        msg # $readini(helpdesk.ini, Hosts, *!*@I.R.Smart.PI.HelpDesk.Operator) is currently on duty, and has been for $duration($calc($ctime - %temp)) $+ .
      }
      if ($readini(helpdesk.ini, Duty, *!*@PI.Helpdesk.Admin) == on) {
        var %temp = %temp.time.*!*@PI.Helpdesk.Admin
        msg # $readini(helpdesk.ini, Hosts, *!*@PI.Helpdesk.Admin) is currently on duty, and has been for $duration($calc($ctime - %temp)) $+ .
      }
      if ($readini(helpdesk.ini, Duty, *!*@Echo.of.Silence.Helpdesk.Trainee) == on) {
        var %temp = %temp.time.*!*@Echo.of.Silence.Helpdesk.Trainee
        msg # $readini(helpdesk.ini, Hosts, *!*@Echo.of.Silence.Helpdesk.Trainee) is currently on duty, and has been for $duration($calc($ctime - %temp)) $+ .
      }
    }
  }
  if ($1 == `time) {
    if ($2 ison $chan) {
      set %hd.time $address($2,2)
      if (*!*@*HelpDesk* iswm %hd.time) {
        var %y = % [ $+ [ total.time. ] $+ [ $address($2,2) ] ]
        msg # $readini(helpdesk.ini, Hosts, $address($2,2)) has completed a total of $duration(%y) on duty. (This does not include their current session if they're on duty now.)
        unset %hd.time
      }
    }
  }
}



alias duty {
  writeini helpdesk.ini Duty $address($1,2) $2
}
alias hdreset {
  unset %total.time*
  unset %help.users
  set %duty.count 0
}