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  1. {
  2. "MyCaseHeaderList": [
  3. {
  4. "caseid": 8826700,
  5. "cust_acct": "33747501",
  6. "site_id": "00337475",
  7. "remark": "MyFM Troubleshooting still problem.",
  8. "InputDate": "10/17/2019 4:15:16 PM",
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  10. "inboundtopiceng": "Internet",
  11. "inboundcategoryind": "Internet ON-OFF",
  12. "inboundcategoryeng": "Internet ON-OFF",
  13. "status": "Done",
  14. "lastrespondremark": "my apps\n17-Oct-2019 / 16:15\nCategory: Internet ON-OFF\nDescription: MyFM Troubleshooting still problem.\ncall\n08111075064/cst hanya halo2 sj\nsdh cb call nama cst bbrapa kali tdk mendegar\ntelp dicut cst",
  15. "lastresponddate": "10/17/2019 5:53:42 PM",
  16. "fibernode": "GMD00100",
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  18. "TicketType": "",
  19. "EscalationScheme": "",
  20. "Report_HH": "",
  21. "EstimationDone": "1/1/1900 12:00:00 AM",
  22. "RootCause": "",
  23. "casetype": "AIRATICKET",
  24. "MyCaseDetailsList": [
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  28. "inboundtopiceng": "Internet",
  29. "inboundcategoryind": "Internet ON-OFF",
  30. "inboundcategoryeng": "Internet ON-OFF",
  31. "status": "Done",
  32. "lastrespondremark": "Done",
  33. "lastresponddate": "10/17/2019 5:53:42 PM",
  34. "flagdone": "1",
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  145. "inboundcategoryind": "Modem Menyala namun tidak ada Koneksi",
  146. "inboundcategoryeng": "Modem is ON but no connection at all",
  147. "status": "Done",
  148. "lastrespondremark": "Done",
  149. "lastresponddate": "10/17/2019 6:35:54 PM",
  150. "flagdone": "1",
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  152. "InputBy": "ifadilah",
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  168. "inboundcategoryind": "Modem Menyala namun tidak ada Koneksi",
  169. "inboundcategoryeng": "Modem is ON but no connection at all",
  170. "status": "On Process",
  171. "lastrespondremark": "Ticket Submitted",
  172. "lastresponddate": "10/17/2019 4:15:47 PM",
  173. "flagdone": "0",
  174. "opr_lastname": "ILAH",
  175. "InputBy": "ifadilah",
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  182. "actionrespond": "Ticket Submitted",
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  185. "recoverytime": ""
  186. },
  187. {
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  189. "inboundtopicind": "Internet",
  190. "inboundtopiceng": "Internet",
  191. "inboundcategoryind": "Modem Menyala namun tidak ada Koneksi",
  192. "inboundcategoryeng": "Modem is ON but no connection at all",
  193. "status": "On Process",
  194. "lastrespondremark": "Ticket Acknowledge",
  195. "lastresponddate": "10/17/2019 4:20:24 PM",
  196. "flagdone": "0",
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  207. "originaldate": "10/17/2019 4:15:47 PM",
  208. "recoverytime": ""
  209. },
  210. {
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  212. "inboundtopicind": "Internet",
  213. "inboundtopiceng": "Internet",
  214. "inboundcategoryind": "Modem Menyala namun tidak ada Koneksi",
  215. "inboundcategoryeng": "Modem is ON but no connection at all",
  216. "status": "On Process",
  217. "lastrespondremark": "Ticket Acknowledge",
  218. "lastresponddate": "10/17/2019 4:36:57 PM",
  219. "flagdone": "0",
  220. "opr_lastname": "ILAH",
  221. "InputBy": "ifadilah",
  222. "statusdetail": "Open",
  223. "confirmstatus": "",
  224. "confirmdate": "",
  225. "assign": "ifadilah",
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  227. "fibernode": "GMD00100",
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  230. "originaldate": "10/17/2019 4:15:47 PM",
  231. "recoverytime": ""
  232. }
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  243. "inboundcategoryind": "Problem Smart Card \"Not Inserted\"",
  244. "inboundcategoryeng": "Smart card not inserted",
  245. "status": "Done",
  246. "lastrespondremark": "",
  247. "lastresponddate": "10/17/2019 5:11:47 PM",
  248. "fibernode": "GMD00100",
  249. "NodeName": "",
  250. "TicketType": "",
  251. "EscalationScheme": "",
  252. "Report_HH": "",
  253. "EstimationDone": "1/1/1900 12:00:00 AM",
  254. "RootCause": "",
  255. "casetype": "AIRATICKET",
  256. "MyCaseDetailsList": [
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  260. "inboundtopiceng": "TV",
  261. "inboundcategoryind": "Problem Smart Card \"Not Inserted\"",
  262. "inboundcategoryeng": "Smart card not inserted",
  263. "status": "Done",
  264. "lastrespondremark": "Done",
  265. "lastresponddate": "10/17/2019 5:11:47 PM",
  266. "flagdone": "1",
  267. "opr_lastname": "AFAN",
  268. "InputBy": "arochaniawan",
  269. "statusdetail": "FCR",
  270. "confirmstatus": "",
  271. "confirmdate": "",
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  273. "assigndate": "10/17/2019 5:09:58 PM",
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  278. "recoverytime": ""
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  289. "flagdone": "0",
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  299. "incomingsource": "MyFM Apps",
  300. "originaldate": "10/17/2019 4:25:36 PM",
  301. "recoverytime": ""
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  306. "inboundtopiceng": "TV",
  307. "inboundcategoryind": "Problem Smart Card \"Not Inserted\"",
  308. "inboundcategoryeng": "Smart card not inserted",
  309. "status": "On Process",
  310. "lastrespondremark": "Ticket Acknowledge",
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  312. "flagdone": "0",
  313. "opr_lastname": "AFAN",
  314. "InputBy": "arochaniawan",
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  319. "assigndate": "10/17/2019 5:09:58 PM",
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  322. "incomingsource": "MyFM Apps",
  323. "originaldate": "10/17/2019 4:25:36 PM",
  324. "recoverytime": ""
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  326. ]
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  330. "cust_acct": "33747501",
  331. "site_id": "00337475",
  332. "remark": "MyFM Troubleshooting still problem & will create TC.",
  333. "InputDate": "10/17/2019 4:51:36 PM",
  334. "inboundtopicind": "",
  335. "inboundtopiceng": "",
  336. "inboundcategoryind": "",
  337. "inboundcategoryeng": "",
  338. "status": "Done",
  339. "lastrespondremark": "76 -76 BACK TO NORMAL ",
  340. "lastresponddate": "10/18/2019 1:00:35 AM",
  341. "fibernode": "GMD00100",
  342. "NodeName": "",
  343. "TicketType": "",
  344. "EscalationScheme": "",
  345. "Report_HH": "",
  346. "EstimationDone": "1/1/1900 12:00:00 AM",
  347. "RootCause": "",
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  357. "lastrespondremark": "Trouble call visit completed",
  358. "lastresponddate": "10/18/2019 1:00:35 AM",
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  377. "inboundcategoryind": "",
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  380. "lastrespondremark": "Open",
  381. "lastresponddate": "10/17/2019 4:51:36 PM",
  382. "flagdone": "0",
  383. "opr_lastname": "LUNA",
  384. "InputBy": "OnlineBooking",
  385. "statusdetail": "Escalate SRO",
  386. "confirmstatus": "",
  387. "confirmdate": "",
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  394. "recoverytime": ""
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  397. },
  398. {
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  402. "remark": "",
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  404. "inboundtopicind": "",
  405. "inboundtopiceng": "",
  406. "inboundcategoryind": "",
  407. "inboundcategoryeng": "",
  408. "status": "Done",
  409. "lastrespondremark": "MyFM Apps\t07-Nov-2019 / 10:07\t\t\t\nCase ID:\t9048008\nkosong; ask detail keluhan",
  410. "lastresponddate": "11/7/2019 10:27:50 AM",
  411. "fibernode": "GMD00100",
  412. "NodeName": "",
  413. "TicketType": "",
  414. "EscalationScheme": "",
  415. "Report_HH": "",
  416. "EstimationDone": "1/1/1900 12:00:00 AM",
  417. "RootCause": "",
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  429. "flagdone": "1",
  430. "opr_lastname": "SUMARL",
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  434. "confirmdate": "",
  435. "assign": "soktaviana1",
  436. "assigndate": "11/7/2019 10:18:18 AM",
  437. "fibernode": "GMD00100",
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  440. "originaldate": "11/7/2019 10:07:04 AM",
  441. "recoverytime": ""
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  459. "assigndate": "11/7/2019 10:18:18 AM",
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  462. "incomingsource": "MyFM Apps",
  463. "originaldate": "11/7/2019 10:07:04 AM",
  464. "recoverytime": ""
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  466. {
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  472. "status": "On Process",
  473. "lastrespondremark": "Ticket Acknowledge",
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  475. "flagdone": "0",
  476. "opr_lastname": "SUMARL",
  477. "InputBy": "soktaviana1",
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  480. "confirmdate": "",
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  482. "assigndate": "11/7/2019 10:18:18 AM",
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  485. "incomingsource": "MyFM Apps",
  486. "originaldate": "11/7/2019 10:07:04 AM",
  487. "recoverytime": ""
  488. }
  489. ]
  490. },
  491. {
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  493. "cust_acct": "33747501",
  494. "site_id": "00337475",
  495. "remark": "MyFM Troubleshooting still problem & will create TC.",
  496. "InputDate": "11/7/2019 10:47:02 AM",
  497. "inboundtopicind": "",
  498. "inboundtopiceng": "",
  499. "inboundcategoryind": "",
  500. "inboundcategoryeng": "",
  501. "status": "Done",
  502. "lastrespondremark": "test",
  503. "lastresponddate": "11/7/2019 11:39:37 AM",
  504. "fibernode": "GMD00100",
  505. "NodeName": "",
  506. "TicketType": "",
  507. "EscalationScheme": "",
  508. "Report_HH": "",
  509. "EstimationDone": "1/1/1900 12:00:00 AM",
  510. "RootCause": "",
  511. "casetype": "AIRATICKET",
  512. "MyCaseDetailsList": [
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  519. "status": "Done",
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  521. "lastresponddate": "11/7/2019 11:39:37 AM",
  522. "flagdone": "1",
  523. "opr_lastname": "SUMARL",
  524. "InputBy": "soktaviana1",
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  526. "confirmstatus": "",
  527. "confirmdate": "",
  528. "assign": "soktaviana1",
  529. "assigndate": "11/7/2019 10:58:46 AM",
  530. "fibernode": "GMD00100",
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  532. "incomingsource": "OnlineBooking",
  533. "originaldate": "11/7/2019 10:47:02 AM",
  534. "recoverytime": ""
  535. },
  536. {
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  540. "inboundcategoryind": "",
  541. "inboundcategoryeng": "",
  542. "status": "On Process",
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  545. "flagdone": "0",
  546. "opr_lastname": "SUMARL",
  547. "InputBy": "soktaviana1",
  548. "statusdetail": "Escalate TC",
  549. "confirmstatus": "",
  550. "confirmdate": "",
  551. "assign": "soktaviana1",
  552. "assigndate": "11/7/2019 10:58:46 AM",
  553. "fibernode": "GMD00100",
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  556. "originaldate": "11/7/2019 10:47:02 AM",
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  565. "status": "On Process",
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